Great Stay App vs. STAY Guest App:
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The Decision

Choosing the right guest app for your hotel can influence guest satisfaction, operational efficiency, and overall revenue. Both Great Stay App and STAY Guest App aim to improve guest communication and service access, but they diverge significantly in scale, features, and customer feedback. Your decision hinges on your hotel’s size, location, and specific needs—are you seeking a robust, internationally proven solution or a more limited, European-focused platform?

While Great Stay App offers a niche, AI-powered communication tool, STAY Guest App provides a comprehensive, widely adopted system with stronger recent reviews and a broader range of features. Which product aligns better with your hotel’s future growth plans?

Is Great Stay App or STAY Guest App Better for Hotels?

Great Stay App and STAY Guest App target hotel guest communication but focus differently. Great Stay App emphasizes AI insights, guest engagement, and features like mobile check-in and payments, but it has zero reviews and a minimal presence, limiting confidence. Conversely, STAY Guest App boasts over 200 recent reviews and a 4.83/5 customer support rating, making it a more reliable option for hotels prioritizing proven solutions.

STAY’s extensive integration network and more mature customer base demonstrate its market traction, whereas Great Stay App’s lack of recent feedback and limited regional reach suggest it’s suitable mostly for smaller, Europe-based hotels. Are you willing to risk a less-tested solution, or do you prefer a trusted, well-reviewed platform?

STAY Guest App vs Great Stay App: Which Should Your Hotel Choose?

If your hotel needs a proven, scalable guest experience and operational platform with extensive integrations and a large customer base, go with STAY Guest App. It’s ideal for mid-sized to large hotels, chains, and resorts looking to digitize services, reduce queues, and gain data insights. If your hotel prioritizes AI-driven guest feedback and a more boutique, personalized approach, Great Stay App’s niche features might appeal, but its limited market presence makes it less advisable for most.

For hotels seeking a mature solution with measurable results, STAY is the clear winner. For boutique or small properties experimenting with AI, Great Stay may suffice, but its limited reviews and features suggest caution.

Is Great Stay App or STAY Guest App Easier to Use?

STAY Guest App receives a 4.78/5 ease of use rating from over 200 recent reviews, with many users praising its intuitive interface, straightforward CMS, and fast onboarding. Reviewers commonly mention how staff and guests find it simple to navigate and update content, with some noting that it’s "very friendly" and "easy to manage."

Great Stay App, on the other hand, does not have any recent reviews or user ratings, making it impossible to accurately assess its usability. Based on available data, the edge clearly goes to STAY for user-friendly design and implementation ease.

Edge: STAY Guest App

Which Has Better Features: Great Stay App or STAY Guest App?

STAY Guest App offers 14 unique features, including robust integrations, real-time updates, and analytics, making it a comprehensive platform. It includes capabilities like chatbots, message routing, and mobile app access, which are absent in Great Stay App. Great Stay App provides only 10 shared features and two exclusive ones—payments and mobile check-in—limiting customization and operational potential.

In contrast, STAY’s broader feature set better supports diverse hotel operations, especially in large chains or resorts. When it comes to feature depth and variety, STAY has a clear advantage.

Edge: STAY Guest App

Which Has Better Customer Support: Great Stay App or STAY Guest App?

STAY Guest App earns a 4.83/5 customer support rating from recent reviews, with hoteliers describing their support as "very helpful" and "responsive," especially during onboarding. Posts highlight quick resolutions and proactive assistance, critical for complex implementations across multiple properties.

Great Stay App has no recent reviews or support ratings, leaving its support quality uncertain. Given the available data, STAY’s support is better established and more reliable.

Edge: STAY Guest App

Which Has More Integrations: Great Stay App or STAY Guest App?

STAY Guest App integrates with 20 verified partners, including major PMS and CRM systems like Hotelkit, Winhotel, and SiteMinder. It also connects with industry giants such as Oracle Hospitality and Mews, ensuring seamless data flow across hotel operations.

Great Stay App’s two verified integrations with RoomRaccoon and RUNNR.ai are limited and less diverse, restricting its adaptability for larger or multi-system hotels. For scalability and flexible tech ecosystems, STAY wins.

Edge: STAY Guest App

Which Do Hoteliers Rate Higher: Great Stay App or STAY Guest App?

With over 200 recent reviews, STAY Guest App maintains an average rating of 3/5, but the NPS score of 9.59/10 indicates strong loyalty among current users. The majority of reviews praise its operational efficiency, ease of use, and support, especially from large hotel chains like NH Hotels and Riu.

Great Stay App's rating remains at 0/5 with no recent feedback, making it impossible to assess hotel satisfaction. Clearly, STAY is the more highly rated and trusted platform among hoteliers.

Edge: STAY Guest App

How Much Do Great Stay App and STAY Guest App Cost?

Great Stay App does not publicly disclose pricing, and it does not offer a free trial or clear payment structure. Its absence of pricing details makes budgeting and comparison difficult.

STAY Guest App charges a $300 monthly fee, with no setup fees or trials, providing transparency. Its straightforward pricing model helps hotels plan financially.

If pricing transparency and predictability matter, STAY has the advantage here.

What Type of Hotel Should Use Great Stay App?

• Hotels that seek AI-driven guest insights and personalized communication, especially boutique or small properties experimenting with new tech.
• Hotels prioritizing innovative guest feedback analysis and engagement.
• Teams comfortable with unproven vendors, willing to pilot new solutions.
• Not ideal if your hotel needs extensive integrations, proven scalability, or a large user base.

Great Stay App might suit niche properties with niche needs but lacks the scale and support to serve larger hotels confidently.

What Type of Hotel Should Use STAY Guest App?

• Hotels and resorts aiming to digitize operations, reduce queues, and enhance guest satisfaction.
• Large chains or independent hotels with high daily guest volumes seeking reliable, scalable solutions.
• Hotels wanting extensive integrations with PMS, CRM, and reporting tools.
• Teams looking for proven support, continuous updates, and a strong track record.
• Not ideal for properties seeking a free or low-cost basic app with minimal features.

STAY is suited for hotels prioritizing operational digitization and measurable results, from luxury resorts to large hotel chains.

STAY Guest App vs Great Stay App: The Bottom Line for Hotels

The core difference lies in scale and proven performance. STAY Guest App is a mature, widely adopted platform with extensive features, integrations, and high user satisfaction. Great Stay App is an emerging, AI-focused solution with limited reviews and regional presence, primarily suited for boutique properties or pilot projects.

If you need a reliable, scalable platform with proven results, choose STAY. Its extensive reviews, integrations, and support make it the safer, more strategic investment.

Choose Great Stay only if your hotel is small, experimental, and interested in AI insights, accepting the current limited market presence.

In conclusion, STAY Guest App is the clear choice for most hotels aiming for operational excellence and guest satisfaction today. Great Stay App might serve as a niche solution but lacks the confidence and track record to recommend broadly.