Infor HMS vs. Resly PMS:
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The Decision

Choosing between Infor HMS and Resly PMS hinges on your hotel's specific needs, operational complexity, and growth plans. Both products aim to streamline property management but differ significantly in scope, features, and maturity. Infor HMS, with its broad industry reach and extensive integrations, suits larger, multi-property hotels looking for a comprehensive platform. Resly, built for short-term rentals and management rights, caters to smaller or niche operators prioritizing ease of use and automation. Which aligns better with your property's operations?

Quick Verdict: Infor HMS or Resly PMS — Which Is the Clearer Choice?

Infor HMS, with a review count of 46 and recent feedback, is the more established and widely supported platform. It has a solid 4.04/5 overall rating, with recent reviews emphasizing its customizability and integration capabilities. Resly, despite its niche appeal, has no recent reviews or ratings, making its current performance and support difficult to assess. For most hoteliers evaluating current solutions, Infor HMS presents a more reliable, proven choice.

Is Infor HMS or Resly PMS Better for Hotels?

Both systems aim to improve operational efficiency but serve different hotel types. Infor HMS is designed for hotels that require extensive integration, revenue management, and flexible workflows, making it suitable for independent properties, boutique hotels, and chains with multiple locations. Resly, on the other hand, is optimized for short-term rentals and management rights, excelling in trust accounting, guest communication, and booking automation.

If your hotel manages a mix of properties with complex operational needs, Infor HMS’s 113 integrations and advanced modules like revenue management are critical advantages. Conversely, if your focus is on short-term holiday lettings or management rights with minimal operational complexity, Resly’s streamlined, easy-to-use interface may be more appealing.

Your decision should depend on whether scalability and extensive features or simplicity and specific niche functionality are more vital to your hotel’s growth.

Is Infor HMS or Resly PMS Easier to Use?

Infor HMS has an overall ease-of-use score of 3.88/5, with many reviews noting its intuitive navigation after initial familiarization. Support and onboarding are rated 4.04/5 and 3.64/5 respectively, indicating a generally positive experience, though some users mention that updates can cause disruptions. Users appreciate the ability to configure screens to match workflows, but some find the interface less visually appealing.

Resly’s user interface and ease of adoption are not rated, but reviews are absent, making it difficult to assess. Given its focus on simplicity, Resly is likely designed for quick onboarding and straightforward operation. However, the lack of recent reviews and detailed user feedback suggests Infor HMS's established support infrastructure gives it an edge for hotel teams valuing proven usability.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or Resly PMS?

Infor HMS offers 13 shared features with Resly and 7 features exclusive to it, such as revenue management, automated night audits, and multi-lingual support. Resly, however, boasts 32 features unique to its platform, including guest messaging, booking engine, channel management, digital registration, guest app, and real-time status updates—features particularly valuable for short-term rental properties.

While Infor provides robust operational modules, Resly’s feature set is more comprehensive for managing guest interactions, online check-in, and automation tailored to holiday lettings. Resly’s feature count clearly surpasses Infor’s, making it better suited for automation and guest engagement.

Edge: Resly.

Which Has Better Customer Support: Infor HMS or Resly PMS?

Infor HMS’s support scores a 4.04/5, with many reviews praising its responsiveness, professionalism, and helpful guidance. Users highlight their satisfaction with prompt assistance, though some mention issues during software updates or glitches that temporarily hinder operations.

Resly’s customer support ratings and reviews are unavailable, leaving its support quality uncertain. Given Infor’s established presence and support infrastructure, you can expect more consistent assistance. For hotels prioritizing reliable, responsive support, Infor HMS is the safer choice.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Resly PMS?

Infor HMS boasts 113 verified integrations, including major booking platforms (Booking.com, Expedia), revenue systems, and other operational tools, making it highly adaptable to complex hotel ecosystems. Resly has only 2 verified integrations, with partners like RoomPriceGenie and Goki, limiting its connectivity.

If your hotel relies on extensive third-party integrations for reservations, revenue, or channel management, Infor HMS offers a clear advantage. Resly’s limited integration options primarily serve short-term rentals with fewer external systems.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Resly PMS?

Infor HMS’s 46 recent reviews yield a 4.04/5 overall rating, with a 74% likelihood to recommend. Hoteliers appreciate its customization, reporting, and support, especially in independent and boutique hotel segments, despite some frustrations with updates.

Resly has no recent reviews or ratings, making it impossible to gauge hotel satisfaction. Given the concrete feedback backing Infor’s performance, it is the more highly-rated and trusted platform at this time.

Edge: Infor HMS.

How Much Do Infor HMS and Resly PMS Cost?

Pricing details for Infor HMS are not publicly available; it is typically customized based on hotel size and requirements. Resly states that it has no fixed pricing model, with no free tier or trial offered.

Without specific costs, your best approach is to request quotes based on your hotel’s needs. However, Infor’s long-standing enterprise approach suggests it might be more costly but offers extensive value, whereas Resly’s lack of pricing transparency may be a concern for budget-conscious operators.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a scalable, flexible PMS with integrations across multiple departments.
• Properties that want to automate revenue management, night audits, and accounting.
• Hotels with complex workflows requiring customization and detailed reporting.
• Multi-property chains needing centralized control and data insights.
• Hotels prioritizing security, cloud-based solutions, and multi-lingual support.

Not ideal if your hotel is small, short-term-focused, or prioritizes ultra-simplicity, as Infor’s extensive modules may overwhelm basic operations.

What Type of Hotel Should Use Resly?

• Short-term rental operators managing multiple units or properties.
• Management rights businesses looking for streamlined trust accounting.
• Hotels or hosts seeking an easy-to-use platform for bookings, guest communication, and automation.
• Property managers emphasizing guest engagement via built-in messaging and apps.
• Teams valuing quick onboarding and minimal technical complexity.

Not ideal if your hotel requires deep customization, extensive integrations, or complex revenue management features, as Resly focuses on automation for simpler hospitality models.

Infor HMS vs Resly PMS: The Bottom Line for Hotels

Infor HMS is a comprehensive, established property management system with a broad feature set, extensive integrations, and positive user feedback. Its strengths lie in scalability, customization, and operational automation, making it suitable for medium to large hotels or chains seeking a unified platform.

Resly, tailored for short-term rentals and management rights, excels in automation and guest engagement but lacks recent support reviews or widespread adoption. Its limited integrations and niche focus make it ideal for smaller, niche operators prioritizing ease of use and automation over extensive features.

If your hotel needs a versatile, proven system with lots of integrations and support, Infor HMS is the clear winner. For short-term rental operators or niche markets looking for simple automation, Resly may be a fit—though the lack of recent reviews warrants caution.