Prostay vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations and bottom line. Prostay and RoomRaccoon both aim to automate and streamline hotel management but differ significantly in their approach and maturity. Your decision hinges on your property size, operational needs, and budget, so understanding their core differences is essential.

Prostay promises a comprehensive, on-premise or cloud-based solution for resorts and larger properties, emphasizing advanced features and multi-property support. RoomRaccoon targets small to midsize independent hotels and vacation rentals, focusing on ease of use, automation, and integration. Which system aligns better with your hotel's current needs and growth plans?

Is Prostay or RoomRaccoon Better for Hotels?

Prostay is a newer entrant founded in 2024, designed to serve large-scale resorts and chains with extensive operational complexity. It offers powerful tools for reservations, housekeeping, billing, and a proprietary POS system, with support for multiple properties and offline operation.

RoomRaccoon, established in 2017, has built a reputation among small and independent hoteliers, with a strong focus on automating daily tasks, managing guest communications, and increasing revenue. It boasts a user-friendly interface and a large pool of reviews, with over 169 recent mentions, providing a clearer picture of its real-world performance.

While Prostay emphasizes extensive functional depth and multi-property support, RoomRaccoon excels at simplicity, automation, and proven customer satisfaction. If your hotel is large, complex, or part of a chain, Prostay might seem appealing. But for smaller hotels prioritizing ease and recent positive reviews, RoomRaccoon is the more reliable choice.

Prostay vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs robust multi-property management, extensive reporting, and on-premise flexibility, Prostay is the logical pick. Its comprehensive features like GDPR compliance, native email marketing, centralized messaging, and spa modules cater to resorts and large properties.

Conversely, if your hotel is an independent boutique, B&B, or small resort seeking automation without complexity, RoomRaccoon offers an easier, more proven solution. Its strong track record in increasing direct bookings, revenue, and guest satisfaction makes it ideal for smaller operations aiming to grow. Given RoomRaccoon’s significantly higher review count and recent feedback, it provides more current insights into daily usability.

Is Prostay or RoomRaccoon Easier to Use?

Prostay’s UI has a modern, well-thought-out flow with a high ease-of-use rating of 4.8/5, based on positive reviews highlighting faster staff training and intuitive operations. Its onboarding score of 4.8/5 reflects a user-friendly setup, even for larger teams.

RoomRaccoon has a slightly lower but still excellent usability rating of 4.74/5. Many users praise its straightforward interface, easy onboarding, and minimal training needs, which are crucial for small teams with limited IT resources.

Edge: Prostay.

Which Has Better Features: Prostay or RoomRaccoon?

Prostay offers 10 features unique to its platform, including on-premise support, native email marketing, task management, rules-based room assignments, and a dedicated spa module. It also supports GDPR compliance and has a proprietary POS system.

RoomRaccoon, with 24 exclusive features, excels in automation and guest management. It provides group functionality, mobile app access, guest profiles, online check-in, ID scanning, shift planning, and integrated payment terminals—features that enhance operational efficiency and guest experience.

While both have 27 shared features, the significant difference lies in the depth of automation and guest engagement tools.

Edge: RoomRaccoon.

Which Has Better Customer Support: Prostay or RoomRaccoon?

Prostay scores a perfect 5/5 for customer support, with recent reviews praising its quick, helpful assistance and on-premise support options. Users highlight its responsiveness and stress the value of dedicated support, especially during onboarding.

RoomRaccoon’s support rating is slightly lower at 4.53/5, with reviews indicating responsiveness but some frustration over delays and limited support hours. Many users appreciate the helpfulness of individual agents, but some note room for improvement in response times.

Edge: Prostay.

Which Has More Integrations: Prostay or RoomRaccoon?

RoomRaccoon boasts 88 verified integrations, including popular partners like Stripe, Sage, and various OTAs, with seamless two-way real-time connections. Its extensive marketplace allows for flexible, scalable integrations suited to small and mid-sized hotels.

Prostay has only 2 verified partners, with integrations limited to basic support. While Prostay’s native tools are robust, its limited partner ecosystem may restrict flexibility for hotels relying on diverse systems.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Prostay or RoomRaccoon?

RoomRaccoon’s overall rating of 4.88/5 is driven by over 169 recent reviews, many citing ease of use, automation, and increased revenue. Small and independent hotels particularly praise its intuitive interface and automation features, with comments like “saving time and increasing bookings.”

Prostay has a 0/5 rating, with no reviews available—likely because it’s very new or less tested in the field. The lack of recent feedback makes it difficult to assess its real-world performance.

Edge: RoomRaccoon.

How Much Do Prostay and RoomRaccoon Cost?

Prostay charges a flat monthly fee of $600, with no freemium or trial options. Its pricing suggests a focus on larger properties or chains willing to invest in comprehensive features.

RoomRaccoon’s starting price is $1,000 monthly, also without a trial, emphasizing its target at small to midsize hotels seeking an all-in-one platform. The higher price reflects more extensive integrations and automation features.

What Type of Hotel Should Use Prostay?

• Hotels that operate multiple properties or large resorts seeking centralized management.
• Teams that need advanced reporting, multi-property support, and offline capabilities.
• Properties requiring on-premise deployment, especially in locations with unstable internet.
• Resorts with spa and wellness services looking for integrated management.

Not ideal if:

• You are a small hotel or boutique seeking simplicity.
• You have limited IT support or prefer cloud-based solutions.
• You are budget-conscious, as Prostay’s price point is higher.

What Type of Hotel Should Use RoomRaccoon?

• Small independent hotels, B&Bs, and vacation rentals aiming for automation and growth.
• Teams that want to increase direct bookings and streamline guest communications.
• Hotels looking for a mobile-friendly interface and easy onboarding.
• Operators seeking a flexible system with extensive integrations and automation tools.

Not ideal if:

• You manage a large resort or chain requiring extensive multi-property features.
• You need advanced analytics, AI pricing, or detailed reporting.
• Your property relies heavily on custom integrations outside of RoomRaccoon’s ecosystem.

RoomRaccoon vs Prostay: The Bottom Line for Hotels

Prostay is a comprehensive, multi-property PMS best suited for large resorts and chains needing centralized, on-premise or cloud-based management. It offers depth and flexibility but at a higher cost and with less current user feedback.

RoomRaccoon excels at serving small to midsize independent hotels with a proven track record, extensive integrations, and automation features that drive revenue and guest satisfaction. Its user reviews and recent feedback make it the more reliable choice for most hoteliers today.

If your hotel is small or growing, RoomRaccoon’s proven performance and ease of use make it the smarter, more immediate investment. For large-scale operations with complex needs, Prostay’s features may be worth exploring further, but it lacks recent reviews confirming its real-world value.

In summary: For most hotels evaluating current market options, RoomRaccoon’s recent reviews, ease of use, and extensive integrations make it the clear leader. Prostay’s enterprise focus and newness suggest it’s better suited for large, complex properties willing to invest in a more customizable, but less tested, system.