AeroGuest Journey vs. STAY Guest App:
あなたに最適なのはどちら？

The Decision

Choosing the right hotel guest app can significantly influence your guests' experience and your operational efficiency. AeroGuest Journey by AeroGuest and STAY Guest App both aim to streamline hotel operations and enhance guest satisfaction, but they approach these goals differently. Your choice hinges on the specific needs of your hotel, your budget, and the scale at which you want to operate.

AeroGuest emphasizes deep integration with your property management system (PMS) and offers a broad suite of functionalities that automate check-in, check-out, and guest communication. STAY, meanwhile, provides a highly rated, user-friendly platform trusted by over 1,000 hotels worldwide, with a focus on simplifying guest access to hotel services through a mobile app. Which of these platforms aligns better with your hotel's operational priorities?

Is AeroGuest or STAY Better for Hotels?

Both AeroGuest and STAY target improving guest interaction and operational workflows, but their strengths differ. AeroGuest excels in full PMS integration, offering features like mobile check-in, mobile keys, and contactless payments, making it ideal for hotels prioritizing automation and seamless property management. STAY, with a substantial review base and a focus on guest experience, leans into ease of use and broad service digitization.

AeroGuest boasts a smaller review count (9 reviews) with recent feedback indicating its efficiency in automating payments and check-ins, but limited user data makes it riskier for larger-scale deployment. STAY’s 206 reviews, all recent, reinforce its status as a tested, proven solution. Do you prefer a platform with a proven track record and extensive user feedback or one with promising automation capabilities but limited reviews?

AeroGuest vs STAY: Which Should Your Hotel Choose?

If your hotel needs full PMS integration, mobile check-in, and contactless guest services, AeroGuest is the better fit. Its suite of unique features, including mobile room keys, device-agnostic access, and upselling tools, suits hotels looking to automate and personalize guest stays.

If your hotel seeks a simple, easy-to-implement app that enhances guest satisfaction through service digitization—like real-time updates, restaurant reservations, and request management—STAY is the smarter choice. Its extensive user base and proven results in reducing queues and improving operational efficiency make it ideal for mid to large-sized properties.

Is AeroGuest or STAY Easier to Use?

Both AeroGuest and STAY receive high ease-of-use ratings—4.78/5 in recent reviews—indicating a straightforward experience for staff and guests. AeroGuest’s onboarding is rated 4.67/5, with reviews praising its intuitive dashboards and seamless integration setup. Guests appreciate the mobile key and re-booking features, noting the system makes check-ins and payments smoother.

STAY’s platform is also lauded for being user-friendly, with a simple CMS and an app that guests find intuitive. Some reviews mention that STAY’s interface enables quick updates and easy management, even for technically less experienced staff. Given identical ease-of-use ratings, edge: AeroGuest for more integrated, automation-focused workflows.

Which Has Better Features: AeroGuest or STAY?

AeroGuest offers a significantly broader feature set, with 30 unique functionalities, including mobile check-in, PMS integration, NFC, contactless ordering, loyalty programs, and room upgrades. These features support a highly automated, contactless guest journey, making AeroGuest suitable for hotels aiming for a fully digital experience.

STAY provides only four exclusive features—chatbot, automated replies, message routing, and a mobile app—focusing more on guest communication and content delivery. Its strength lies in elevating operational communication rather than deep automation. Edge: AeroGuest for its comprehensive feature depth, especially in automation and integration.

Which Has Better Customer Support: AeroGuest or STAY?

AeroGuest’s support score (4.89/5) is slightly higher than STAY’s (4.83/5), with reviews highlighting approachable, innovative teams that assist swiftly. AeroGuest’s small review count (9) limits comprehensive insight, but existing feedback emphasizes personalized support and ongoing product improvements.

STAY’s support is also highly rated, with many users praising its quick response and helpful service. Some reviews note the absence of phone support and regional limitations, but overall, support remains reliable. Edge: AeroGuest, given its marginally higher score and focus on dedicated client engagement.

Which Has More Integrations: AeroGuest or STAY?

AeroGuest boasts 26 verified partner integrations, including major PMS providers like Mews, SiteMinder, and Oracle Hospitality, alongside hardware partners like SALTO and dormakaba. It covers a wide array of functionalities from payment systems to door lock controls, supporting extensive automation.

STAY has 20 verified integrations, including popular systems like Hotelkit, Amadeus, and Winhotel, but fewer hardware partners. Shared integrations include SiteMinder and Oracle, but AeroGuest’s broader ecosystem makes it more adaptable for complex property setups. Edge: AeroGuest for its extensive integration network.

Which Do Hoteliers Rate Higher: AeroGuest or STAY?

Review counts heavily favor STAY, with 206 recent reviews and an overall rating of 3/5, compared to AeroGuest’s 9 reviews and 0/5 rating. Hotels using STAY—from large chains like NH Hotels to resorts like Dreams Natura—praise its ability to improve efficiency, reduce queues, and increase guest satisfaction.

AeroGuest’s limited reviews make it difficult to assess broad satisfaction, but the positive comments focus on its automation and innovation. Given the volume and recency of STAY reviews, edge: STAY.

How Much Do AeroGuest and STAY Cost?

AeroGuest does not publicly disclose pricing, which may suggest custom quotes based on hotel size and needs. It’s likely a higher-end investment, especially with a broad feature suite and deep PMS integration.

STAY charges a flat $300 monthly fee, with no implementation fees or tiered pricing. Its transparent, predictable pricing makes budgeting straightforward for hotels seeking scalable solutions. Given the lack of detailed AeroGuest pricing, edge: STAY for affordability and transparency.

What Type of Hotel Should Use AeroGuest?

• Hotels that prioritize automation, such as mobile check-in, keyless entry, and upselling.
• Properties with complex PMS setups needing tight integration.
• Hotels aiming for a fully contactless, personalized guest journey.
• Hotels with the budget for a premium, feature-rich platform.

Not ideal if:

• Your hotel is small or on a tight budget.
• You prefer a simple, straightforward app without extensive automation.
• Your property operates in regions with limited technical support for deep integrations.

What Type of Hotel Should Use STAY?

• Hotels looking for an easy-to-deploy digital guest experience.
• Properties that want to improve operational flow and reduce front desk queues.
• Hotels of all sizes, especially chains and resorts, seeking proven solutions.
• Hotels prioritizing guest communication, reservations, and feedback.

Not ideal if:

• You need deep PMS integration or automation features.
• Your hotel requires extensive hardware control or custom functionalities.
• You operate in regions with limited language options or support hours.

The Bottom Line for Hotels

Core difference: AeroGuest emphasizes automation, deep PMS integration, and a broad feature set, while STAY focuses on simplifying guest-facing services with proven operational benefits.

When to choose AeroGuest: If automation, contactless check-in, and integrations are your top priorities, AeroGuest’s extensive capabilities make it the best choice. Its suite of 30 features supports a highly digital, personalized guest journey suitable for larger, tech-forward hotels.

When to choose STAY: If your goal is to improve operational efficiency quickly, reduce queues, and provide a simple, intuitive guest app, STAY’s proven track record and large user base make it the ideal solution. Its focus on core guest experiences delivers measurable ROI for a range of property types.

Final verdict: AeroGuest’s suite of automation tools makes it the stronger choice if your hotel needs a deeply integrated, feature-rich platform. However, STAY’s extensive, recent reviews and proven success in streamlining hotel operations position it as the more reliable pick for most hoteliers seeking a trusted guest app today.