Djubo vs. RoomRaccoon HMS:
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The Decision

Choosing the right hotel management software can significantly influence your property’s efficiency and guest experience. Both DJUBO and RoomRaccoon aim to streamline operations, but they target different hotel segments and offer distinct features. Your decision hinges on your hotel’s size, market focus, and specific operational needs.

DJUBO is an all-in-one platform with extensive integrations and a global presence, suited for properties seeking comprehensive control. RoomRaccoon emphasizes user-friendliness and automation for small to medium-sized independent hotels. Which platform aligns better with your hotel’s growth plans?

Is DJUBO or RoomRaccoon Better for Hotels?

DJUBO, founded in 2014, is a cloud-based platform trusted by over 2,300 hotels across 21 countries, primarily serving larger properties and groups. It consolidates PMS, Channel Manager, Booking Engine, POS, and Revenue Management into a single system, simplifying complexity but requiring a more involved onboarding process. Its recent review count (19) is lower, but the older reviews are consistent and highly positive, emphasizing control and customization.

RoomRaccoon, established in 2017, is favored by thousands of small hotels, B&Bs, and independent properties worldwide, with over 484 reviews, most recent just 8 months ago. Its all-in-one system combines property management, channel management, and booking tools with automated features like AI pricing and upselling. The high review count and recent feedback indicate a more dynamic and widely adopted solution.

Both products aim to optimize operations, but DJUBO’s broader reach and integration depth make it suitable for larger or multi-location hotels. Conversely, RoomRaccoon’s intuitive design and automation appeal to smaller, growth-focused hoteliers seeking ease of use. Which one better addresses your current operational scale?

DJUBO vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a scalable, multi-region system with extensive integrations and control over complex operations, DJUBO is the clear choice. Its robust features like native email marketing, guest feedback management, and rules-based room assignments cater to properties that require detailed customization and real-time visibility.

If your hotel prioritizes simplicity, automation, and rapid onboarding, RoomRaccoon is ideal. It’s especially suitable for small to medium independent hotels that want to boost direct bookings, automate guest communications, and leverage AI-driven pricing to maximize revenue. For properties with a focus on guest experience and quick implementation, RoomRaccoon offers a compelling advantage.

In summary, choose DJUBO if you seek a comprehensive, enterprise-level platform. Opt for RoomRaccoon if you desire an easy-to-use, automated system tailored for smaller properties.

Is DJUBO or RoomRaccoon Easier to Use?

DJUBO’s interface is rated 4.95/5, with many users praising its professional appearance and functional layout. However, some reviews mention that the initial setup and learning curve can be more involved due to its extensive feature set, which may require dedicated staff training.

RoomRaccoon scores slightly higher at 4.87/5, with users emphasizing its intuitive, guest-friendly interface. The onboarding process is generally smooth, with many reviews highlighting quick learning and minimal training time, making staff adoption faster.

Edge: RoomRaccoon.

Which Has Better Features: DJUBO or RoomRaccoon?

DJUBO offers 10 features unique to its platform, including guest feedback management, native email marketing, direct billing, SMS communication, tablet check-in, and integrated CRS. These features cater to properties seeking detailed control, especially on operational and guest communication fronts.

RoomRaccoon provides 25 exclusive features, notably AI-powered pricing, automated upselling, multi-currency support, loyalty integrations, guest apps, shift planning, and online checkouts. Its focus on automation and guest engagement makes it highly suitable for hoteliers aiming to scale efficiently.

Shared features total 32, but RoomRaccoon’s broader suite of native and automation tools gives it a noticeable edge, particularly for small to mid-sized hotels.

Edge: RoomRaccoon.

Which Has Better Customer Support: DJUBO or RoomRaccoon?

DJUBO’s support rating of 4.76/5 is slightly higher, with reviews highlighting its professional, accessible, and proactive support team. Many users appreciate the detailed onboarding and ongoing assistance, especially given DJUBO's complex feature set.

RoomRaccoon’s 4.74/5 rating reflects its responsive support and dedicated customer success team. Users note the patience and personalized assistance, especially during onboarding and integration phases. However, some report occasional delays, which are typically resolved quickly.

Edge: DJUBO.

Which Has More Integrations: DJUBO or RoomRaccoon?

RoomRaccoon boasts 88 verified integrations, including popular partners like Sage, HQ revenue, and Paxxio, along with over 300 in its marketplace. Its extensive integration marketplace allows for versatile connection with various booking, payment, and POS systems, making it ideal for properties seeking flexibility.

DJUBO offers only 3 verified integrations, including TripAdvisor and Simplotel, which may limit connectivity options for larger or multi-channel operations. Its more curated partner list suits hotels with specific, established integrations in mind.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: DJUBO or RoomRaccoon?

With 484 reviews, RoomRaccoon’s overall rating of 4.95/5 and recent feedback from small hotel operators highlight its high satisfaction levels. Independent hoteliers especially praise its ease of use, automation, and revenue growth achievements like increased RevPAR and direct bookings.

DJUBO’s 19 reviews, primarily from larger or multi-location hotels, rate it very highly at 5/5 but with less recent feedback. Its complexity and control appeal to enterprise-level properties, but fewer recent reviews suggest less current user experience data.

Edge: RoomRaccoon.

How Much Do DJUBO and RoomRaccoon Cost?

DJUBO does not publicly disclose pricing, which suggests a bespoke quote based on your property size and needs. It typically involves a licensing fee, and implementation costs may apply, reflecting its enterprise focus.

RoomRaccoon charges a base fee of $1,000, with no mention of additional licensing or setup costs. Its pricing model aligns with small to medium properties seeking transparent, predictable costs without hidden fees.

Overall, RoomRaccoon’s straightforward pricing makes it easier to evaluate ROI, especially for smaller hotels.

What Type of Hotel Should Use DJUBO?

• Hotels that require multi-region management and extensive integrations, such as hotel groups or properties with complex operations.
• Properties seeking detailed control over guest communication, revenue management, and distribution.
• Hoteliers who prefer a unified platform for reservations, POS, and back office functions.
• Larger properties or chains aiming for scalability and centralized control.

Not ideal if your hotel is small, with limited staff resources or a focus on rapid, simple implementation.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, B&Bs, and boutique properties seeking an intuitive, all-in-one platform.
• Hotels aiming to increase direct bookings, automate guest communication, and optimize revenue with AI.
• Properties that value quick setup, ongoing automated features, and seamless integrations.
• Small to medium-sized hotels that want to scale efficiently without extensive technical support.

Not ideal if your hotel operates across multiple regions with highly complex, customized operational needs that demand extensive control.

RoomRaccoon vs DJUBO: The Bottom Line for Hotels

DJUBO offers a comprehensive, enterprise-grade solution with broad control, suited for larger or multi-location hotels that need a customizable, scalable platform. Its robust integrations, detailed features, and strong support cater to properties with complex operational demands.

RoomRaccoon excels in simplicity, automation, and rapid onboarding, making it highly attractive for small to medium independent hotels focused on growth and guest experience. Its more extensive native features and recent reviews suggest it is the preferred choice for properties prioritizing ease of use and direct revenue enhancement.

If your hotel needs a flexible, scalable platform and your team has the resources for a detailed setup, DJUBO is the better fit. However, if you want a user-friendly, automation-rich system that helps you grow efficiently, RoomRaccoon is the clear winner.