Easy Innkeeping (by GraceSoft ) vs. RoomRaccoon HMS:
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The Decision

Choosing the right hotel management software (HMS) hinges on many factors, from ease of use to integrations and support. Both Easy Innkeeping by GraceSoft and RoomRaccoon HMS aim to streamline hotel operations, but they approach this goal differently. Your decision should reflect your property size, tech needs, budget, and growth plans. Are you prioritizing a more established platform with extensive recent reviews or a more affordable, popular choice among small hotels?

While GraceSoft offers a straightforward, budget-friendly solution with a handful of features and a smaller review base, RoomRaccoon leads in user satisfaction, feature depth, and recent customer feedback. The question is: which system aligns best with your property’s current needs and future ambitions?

Is Easy Innkeeping or RoomRaccoon Better for Hotels?

Both products serve the hotel management market but target different segments and operational styles. Easy Innkeeping is an all-in-one platform designed for small to midsized properties like inns, cabins, and vacation rentals, emphasizing reservation management and guest communication. RoomRaccoon, on the other hand, combines property management, channel management, and booking capabilities into a single cloud-based system, with a focus on automation and scalability.

Where they diverge is in market presence and reviews. RoomRaccoon’s large base of 484 reviews, with recent feedback from 8 users in the last six months, indicates ongoing user engagement and evolving features. Easy Innkeeping’s only 5 reviews, all older and with no recent activity, offers less confidence in current performance or support.

Your choice depends on whether you prefer a lightweight, budget-conscious tool (Easy Innkeeping) or a highly-rated, feature-rich solution with a proven track record (RoomRaccoon). Do you need a system that adapts to growth and provides ongoing innovations? Or is simplicity and cost your priority?

Easy Innkeeping vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a straightforward, low-cost management tool focused primarily on reservations, guest communication, and CRM, Easy Innkeeping might suffice. It’s suitable for small properties with limited tech needs that prioritize ease of use over extensive automation or integrations. Its $300 monthly fee is attractive for properties with tight budgets but comes with limited features and a small review base.

However, if your hotel seeks a system capable of handling multiple channels, automating pricing, upselling, and offering a robust booking engine, RoomRaccoon is preferable. With a high overall rating of 4.95/5 and over 480 reviews—most recent—its platform demonstrates reliability and continuous improvement. It’s ideal for small to boutique hotels aiming to upscale their operations and guest experience.

In summary, choose Easy Innkeeping if budget and simplicity are key, but go with RoomRaccoon if you want a comprehensive, scalable platform backed by a large, recent user community.

Is Easy Innkeeping or RoomRaccoon Easier to Use?

Ease of use significantly influences staff adoption and operational efficiency. Easy Innkeeping scores 4.4/5 in user ratings, with users praising its straightforward interface and dedicated support. The onboarding process is rated 4.67/5, and reviews highlight that even staff with limited tech experience find it manageable, especially with GraceSoft’s support.

RoomRaccoon’s interface is rated even higher at 4.87/5, praised for its intuitive design that simplifies onboarding. Its onboarding process is slightly better-rated at 4.81/5, with many users emphasizing how quickly staff adapt to the system. Recent reviews highlight its user-friendly layout, which reduces training time and minimizes errors.

Edge: RoomRaccoon.

Which Has Better Features: Easy Innkeeping or RoomRaccoon?

Easy Innkeeping offers 14 features unique to its platform, such as guest messaging, feedback management, and native email marketing—valuable for personalized guest communication. It shares 20 features with RoomRaccoon, including reservation management and reporting.

RoomRaccoon boasts 23 exclusive features, such as automated upselling, loyalty program integration, multi-currency support, and guest app functionalities—more advanced tools for guest engagement and revenue maximization. It also has 34 shared features, but its unique offerings surpass Easy Innkeeping’s.

Given the comprehensive feature set, RoomRaccoon provides more tools to grow and automate your business.

Edge: RoomRaccoon.

Which Has Better Customer Support: Easy Innkeeping or RoomRaccoon?

GraceSoft scores a perfect 5/5 in customer support, with reviews emphasizing its prompt, courteous, and helpful service. Users praise the support team’s patience and responsiveness, stating it’s among the best support experiences they’ve encountered.

RoomRaccoon’s support is rated 4.74/5, with reviews noting its responsiveness and ongoing assistance. While generally positive, some users mention that after-sales support can sometimes lack immediacy, but most appreciate the company’s willingness to adapt and improve.

Edge: Easy Innkeeping.

Which Has More Integrations: Easy Innkeeping or RoomRaccoon?

RoomRaccoon’s integration count is 88 verified partners, including major OTAs, payment platforms, and other hotel systems. Its marketplace includes integrations with Sage, FLEXIPASS, Becurious, and many others, offering extensive connectivity.

GraceSoft, on the other hand, has no verified partners listed, limiting its ability to connect with external systems or third-party tools. This significantly restricts automation and data sharing capabilities.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Easy Innkeeping or RoomRaccoon?

RoomRaccoon’s overall rating of 4.95/5 based on 484 reviews far exceeds GraceSoft’s 0/5 (with only 5 reviews). Recent reviews praise its reliability, feature depth, and ease of adoption, with users like Buff and Fellow and The Glen Boutique Hotel reporting increased revenue and time savings.

Conversely, GraceSoft’s reviews are all older, lack recent feedback, and are limited in number, which diminishes confidence in current performance or support.

Edge: RoomRaccoon.

How Much Do Easy Innkeeping and RoomRaccoon Cost?

Easy Innkeeping’s monthly fee is $300, with no mention of setup or implementation costs, making it an affordable choice. It offers a 30-day trial but no free tier or freemium model.

RoomRaccoon’s pricing starts at $1,000 per month, with no free trial or implementation fees specified. Its higher cost reflects its broader feature set and integration capabilities.

Both systems are subscription-based, but RoomRaccoon’s higher price correlates with its extensive features and integrations.

What Type of Hotel Should Use Easy Innkeeping?

• Hotels that operate on a tight budget and need basic reservation and communication tools.
• Small inns, cabins, or vacation rentals seeking a straightforward platform.
• Properties with limited staff training capacity.
• Hotels prioritizing ease of use over advanced automation.
• Properties that do not require extensive integrations or channel management.

Not ideal if your hotel plans expansion, needs complex automation, or seeks extensive OTA connectivity.

What Type of Hotel Should Use RoomRaccoon?

• Boutique hotels, small hotels, or B&Bs aiming to automate revenue management and guest engagement.
• Properties looking to integrate multiple channels and booking platforms.
• Hotels interested in upselling, loyalty programs, and guest apps.
• Operations that value automation, overbooking prevention, and dynamic pricing.
• Hotels seeking a system with over 300 integrations and AI-powered tools.

Not ideal if your hotel prefers a low-cost, minimal setup without many integrations or if you need offline capabilities.

RoomRaccoon vs Easy Innkeeping: The Bottom Line for Hotels

RoomRaccoon clearly leads in reviews, features, integrations, and recent customer satisfaction. Its all-in-one platform suits hotels prepared to invest in automation and growth, offering a scalable solution with a wide partner network.

Easy Innkeeping offers a simple, cost-effective solution for very small properties with basic needs. Its limited features, small review base, and lack of recent feedback make it less suitable for hotels aiming to expand or automate.

If your hotel is looking to grow, automate, and improve guest experiences, RoomRaccoon is the stronger choice. Conversely, if your priorities are budget and simplicity, Easy Innkeeping might suffice—though with less confidence in ongoing support or performance.