Hotel management system vs. Stayntouch:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operational efficiency, guest experience, and revenue. You’re weighing two options: High Level Software's hotel management system and Stayntouch's cloud-based PMS. While High Level Software offers a comprehensive solution, it lacks recent reviews, and its overall rating is zero. Stayntouch, with over 300 recent reviews and a 4.56/5 rating, clearly demonstrates market confidence and user satisfaction.

Both products aim to streamline hotel operations, but their approaches differ. High Level Software claims to integrate various hotel functions into a single platform, promising automation and real-time updates. Stayntouch emphasizes ease of use, mobility, and extensive third-party integrations. So, which one better addresses your hotel’s specific needs?

Is High Level Software or Stayntouch Better for Hotels?

High Level Software positions itself as an all-in-one system designed to handle complex hotel operations, including reservations, billing, and housekeeping, all in a single platform. Yet, it has no verified reviews or recent feedback, making its real-world performance unproven. Conversely, Stayntouch has accumulated 317 reviews, with 26 in the last six months, reflecting current user experiences and ongoing product improvements.

Stayntouch's high ratings across ease of use, support, and value for money suggest it’s a trusted choice among hotels. Its reviews describe it as intuitive, flexible, and reliable, whereas High Level Software’s lack of recent data leaves its effectiveness uncertain. Are you willing to choose a system with no recent validation, or do you prefer a solution proven in the field?

Stayntouch vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a cloud-based, scalable PMS with a strong focus on guest experience and integrations, go with Stayntouch. It’s suitable for hotels seeking mobile check-in, group management, and extensive third-party system partnerships. If your operation is large and complex, and you prefer a self-hosted or on-premise setup, High Level Software might appeal — but note its lack of recent reviews and low overall ratings.

For hoteliers prioritizing ease of onboarding, ongoing support, and a proven track record, Stayntouch’s 4.68/5 support rating and recent positive reviews make it the clear choice. Conversely, if your hotel’s needs are highly customized and involve complex integrations without proven vendor support, High Level Software's offering remains less validated.

Is High Level Software or Stayntouch Easier to Use?

Stayntouch’s usability is highly praised, with a 4.7/5 rating and reviews highlighting its intuitive interface, quick onboarding, and friendly staff. Reviewers mention that even new staff learn the system rapidly and appreciate features like mobile access and visual dashboards, which simplify day-to-day operations.

High Level Software scores a 0/5 in ease of use, indicating no recent user feedback or validation. Its complexity and lack of documented user experiences suggest it may not be as friendly or accessible, especially for hotels lacking dedicated IT support. Edge: Stayntouch.

Which Has Better Features: High Level Software or Stayntouch?

Stayntouch offers 49 distinct features, including revenue management, online check-in, group booking, guest messaging, and integrated contactless solutions, many of which are absent in High Level Software. It also provides advanced functionalities like automated night audits, tablet kiosks, and detailed reporting.

In contrast, High Level Software does not list any unique features, which raises questions about its functional breadth. Given Stayntouch’s extensive feature set and proven capabilities, it clearly has a more comprehensive offering. Edge: Stayntouch.

Which Has Better Customer Support: High Level Software or Stayntouch?

Stayntouch’s support ratings are impressive at 4.68/5, with reviews emphasizing its friendly, thorough onboarding and ongoing help. Users report that the support team is quick to assist, and the training process is smooth, which is vital during system transitions.

High Level Software, with no recent reviews or ratings, provides no evidence of support quality. This lack of validation makes it difficult to assess how well it will serve your team in times of need. Edge: Stayntouch.

Which Has More Integrations: High Level Software or Stayntouch?

Stayntouch boasts 188 verified integrations, including popular systems like RoomPriceGenie and STAAH, facilitating seamless management across your hotel tech stack. Its open APIs and extensive partner network allow for flexible, scalable connections to third-party solutions.

High Level Software reports no verified integrations, suggesting limited connectivity options. For hotels relying on multiple systems, Stayntouch’s integrations are a significant advantage. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: High Level Software or Stayntouch?

Stayntouch’s average hotel segment ratings are high, with properties like independent hotels rating it at 4.9/5 based on recent reviews. The platform’s user-friendly interface and support are consistently praised across boutique, branded, and resort hotels.

High Level Software has no recent reviews, so its hotel ratings remain unknown. Without validated feedback, the proven user satisfaction favors Stayntouch. Edge: Stayntouch.

How Much Do High Level Software and Stayntouch Cost?

High Level Software does not publish pricing details, implying it might involve custom quotes or on-premise licensing, which could be costly. Stayntouch charges a fixed $800 monthly fee without additional implementation costs, making budgeting straightforward.

Given the transparency and affordability of Stayntouch’s pricing, it offers clear value compared to the undefined costs likely associated with High Level Software. Edge: Stayntouch.

What Type of Hotel Should Use High Level Software?

• Hotels seeking an all-in-one, integrated management platform.
• Large resorts or properties with complex operational needs.
• Hotels with existing infrastructure that prefer on-premise solutions.
• Teams comfortable with custom implementations and potential higher costs.

Not ideal if your hotel prioritizes rapid deployment, mobility, and proven support, especially given the lack of recent reviews.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a mobile-friendly, cloud-based PMS.
• Boutique, branded, or chain properties wanting extensive integrations.
• Hotels prioritizing onboarding support and quick staff training.
• Properties looking for scalable solutions with real-time analytics.

Not ideal if your hotel needs a highly customized, on-premise system with no current third-party integrations or if you're wary of cloud reliance.

The Bottom Line for Hotels

High Level Software claims to be a complete hotel management system, but the absence of recent reviews and validation casts doubt on its current performance. In contrast, Stayntouch’s extensive recent feedback, high ratings, and proven feature set position it as the more trustworthy option today.

If your hotel values ease of use, support, integrations, and a well-rated experience, choosing Stayntouch is the safer and smarter bet. However, if your operation demands a bespoke, on-premise solution and you are prepared to manage potential risks, High Level Software might still be worth exploring — but only with thorough due diligence.

In summary, for most modern hotels seeking a reliable, user-friendly PMS with proven results, Stayntouch emerges as the clear leader. Its recent reviews, extensive features, and high satisfaction scores make it the recommended choice in today’s competitive hospitality landscape.