hotsoft by planet vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system (PMS) can dramatically impact your hotel's daily operations and revenue. Both Hoist by Planet and RoomRaccoon aim to streamline hospitality management, but their capabilities and market presence differ significantly. Your decision should hinge on your hotel’s size, complexity, and growth ambitions, but understanding their core strengths helps clarify which fits best.

Hoist offers a basic, no-frills management solution with minimal reviews and limited features, focusing primarily on core functions. RoomRaccoon, on the other hand, boasts a comprehensive, feature-rich platform with a large, recent review base and high user satisfaction. Are you ready to prioritize a proven, user-friendly solution over a less tested, limited product?

Is Hoist or RoomRaccoon Better for Hotels?

Hoist by Planet is a simple, no-cost PMS designed mainly for small, independent hotels in Europe and Africa. It lacks the advanced features, integrations, and recent reviews that help hoteliers make data-driven decisions. RoomRaccoon, in contrast, has over 169 reviews in the past six months, with a 4.88 out of 5 rating, reflecting current user satisfaction.

While Hoist may appeal to very small or budget-sensitive properties, the lack of recent reviews and features means your team may face limitations as your hotel grows. Conversely, RoomRaccoon’s recent reviews highlight its ease of use, automation, and revenue tools, making it a more viable option for dynamic hotel operations.

Edge: RoomRaccoon

RoomRaccoon vs Hoist: Which Should Your Hotel Choose?

If your hotel needs a full-featured, integrated platform with channel management, booking engine, revenue management, and guest CRM, go with RoomRaccoon. It suits small to mid-sized independent hotels aiming for automation and revenue growth, especially if you prioritize recent positive feedback and a large support network.

If your hotel only requires basic management functions, and you operate in Europe or Africa, Hoist might suffice, especially if budget is a concern. However, with no recent reviews or detailed feature set, it’s better to lean toward RoomRaccoon for its proven track record and extensive capabilities.

Edge: RoomRaccoon

Is Hoist or RoomRaccoon Easier to Use?

RoomRaccoon scores a 4.74 out of 5 for ease of use, based on recent reviews praising its intuitive interface, straightforward onboarding, and mobile app. Hoteliers report that staff adapt quickly, with many saying it’s “easy to learn and teach,” and the platform simplifies complex tasks like booking, check-in, and invoicing.

Hoist’s usability is unverified, with no recent reviews or user feedback available. Given the extensive positive feedback for RoomRaccoon, it’s clear that your team will spend less time training and troubleshooting.

Edge: RoomRaccoon

Which Has Better Features: Hoist or RoomRaccoon?

RoomRaccoon offers 51 features, including channel management, revenue management, integrated booking engine, mobile app, guest CRM, online check-in, automated upsell, and real-time reporting. These features address most operational needs and help maximize revenue.

Hoist provides only core functionalities with no detailed feature list available. Its limited scope makes it less suitable for hotels seeking automation, dynamic pricing, or robust guest management tools.

Edge: RoomRaccoon

Which Has Better Customer Support: Hoist or RoomRaccoon?

RoomRaccoon’s support receives a 4.53 out of 5 rating, with recent reviews highlighting helpful staff, quick responses, and effective onboarding. Guests report that support teams resolve issues promptly, making daily operations smoother.

Hoist’s support ratings are unavailable, and given the absence of recent reviews, it’s likely that user support may not match RoomRaccoon’s responsiveness or quality. For peace of mind, RoomRaccoon clearly leads.

Edge: RoomRaccoon

Which Has More Integrations: Hoist or RoomRaccoon?

RoomRaccoon integrates with 88 verified partners, including popular solutions like Sage, FLEXIPASS Keyless, and RevControl, alongside over 80 other integrations. This flexibility allows your hotel to connect various systems for payments, marketing, and operations, reducing manual work.

Hoist only connects with 2 verified partners, limiting its ability to adapt to your existing tech stack. For a scalable, connected hotel operation, RoomRaccoon is the clear choice.

Edge: RoomRaccoon

Which Do Hoteliers Rate Higher: Hoist or RoomRaccoon?

With a recent review count of 169 and a 4.88/5 rating, RoomRaccoon enjoys high satisfaction across small hotel and boutique segments. Hoteliers consistently praise its ease of use, automation, and revenue features, with recent reviews emphasizing its positive impact.

Hoist’s ratings are nonexistent or unverified, leaving little confidence in its effectiveness or user sentiment. Hoteliers looking for proven performance should favor RoomRaccoon.

Edge: RoomRaccoon

How Much Do Hoist and RoomRaccoon Cost?

Hoist’s pricing details are unavailable, suggesting it may be free or include hidden costs. RoomRaccoon charges a $1,000 base fee with no ongoing monthly fees, providing a transparent pricing structure.

Given the lack of transparent pricing from Hoist, your team should consider the value and features of RoomRaccoon to justify its investment, especially considering its substantial feature set.

Edge: RoomRaccoon

What Type of Hotel Should Use Hoist?

• Hotels that need a basic, no-cost PMS in Europe or Africa.
• Small independent properties with minimal operational complexity.
• Hotels with limited budgets and no plans for rapid growth.
• Properties seeking a simple tool without integrations or automation.

Not ideal if your hotel:

• Plans to scale or expand operations.
• Needs advanced features like revenue management or guest CRM.
• Requires reliable, recent support and updates.
• Operates in regions outside Europe or Africa.

What Type of Hotel Should Use RoomRaccoon?

• Small to mid-sized independent hotels seeking automation.
• Properties wanting integrated booking, channel management, and revenue tools.
• Hotels aiming to increase direct bookings and revenue.
• Teams prioritizing ease of use, quick onboarding, and reliable support.

Not ideal if your hotel:

• Is a large chain requiring enterprise-level features.
• Has complex multi-property management needs.
• Operates primarily in regions where RoomRaccoon has limited presence.
• Prefers a low-cost, basic PMS without extensive features.

RoomRaccoon vs Hoist: The Bottom Line for Hotels

RoomRaccoon’s extensive feature set, recent positive reviews, and high user satisfaction make it the clear choice for most hotels seeking growth and automation. Its integration capabilities and customer support ensure your team can operate efficiently and scale confidently.

Hoist offers a free, minimal solution suited for very small, budget-conscious properties in specific regions but lacks the features, recent reviews, and support data to justify long-term investment. For a hotel looking to modernize operations and boost revenue, RoomRaccoon remains the superior option.

If you want a proven, full-featured PMS with recent reviews and high satisfaction, go with RoomRaccoon. If your needs are basic, regional, and budget-driven, Hoist could serve as a temporary solution—though its limitations are significant.

In conclusion, your choice hinges on your hotel’s growth plans, operational complexity, and desire for a reliable, well-reviewed system. For most hotels wanting a comprehensive, easy-to-use platform, RoomRaccoon is the safer, smarter investment.