Infor HMS vs. RoomRaccoon PMS:
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The Decision

Choosing a property management system (PMS) is critical for your hotel's operations, guest experience, and revenue. Both Infor HMS and RoomRaccoon aim to streamline your workflows, but they serve different hotel types and operational needs. Infor HMS, with its extensive enterprise features and global reach, is tailored for larger or more complex properties. RoomRaccoon, built primarily for independent hotels and small operators, centers on simplicity and automation. How do these differences influence your decision?

Is Infor HMS or RoomRaccoon Better for Hotels?

Infor HMS and RoomRaccoon both solve core hospitality management problems like reservations, guest communication, and revenue tracking. Infor HMS excels with its deep customization, extensive integrations, and scalability, making it suitable for larger or multi-property groups. RoomRaccoon simplifies these tasks through an all-in-one platform designed for ease of use, fast onboarding, and automation, especially for smaller hotels or independents. Do you need a flexible enterprise solution or a straightforward, efficient system?

While Infor HMS offers advanced features like customizable reports and extensive third-party integrations, RoomRaccoon’s strength lies in its intuitive interface and automation tools that reduce manual work. Both platforms aim to improve operational efficiency, but Infor’s complexity can require a steeper learning curve, whereas RoomRaccoon prioritizes user-friendliness. Are you seeking a system that scales with growth or one that gets the job done quickly with minimal fuss?

Infor HMS vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a robust, customizable platform capable of managing multiple properties, complex workflows, and extensive integrations, go with Infor HMS. Its advanced reporting, on-premise options, and global presence make it suitable for larger, branded, or luxury hotels aiming for enterprise-level control.

If your hotel is a small or independent operation prioritizing ease of use, fast onboarding, and automated management, RoomRaccoon is the better choice. Its all-in-one system, with integrated booking engine, channel manager, and automation features, helps smaller teams grow revenue and streamline daily tasks without complexity.

For hotels seeking scalability, Infor HMS’s tailored solutions and broad regional reach make it ideal. Conversely, if rapid deployment, simplicity, and automation are critical, RoomRaccoon will serve your needs more effectively.

Is Infor HMS or RoomRaccoon Easier to Use?

RoomRaccoon outshines Infor HMS on ease of use, with a review-based score of 4.74/5 versus Infor’s 3.88/5. Hoteliers find RoomRaccoon’s interface modern, straightforward, and quick to learn, with many reviews praising its intuitive design and minimal training requirements.

Infor HMS’s interface, while functional and customizable, is often described as less visually appealing and more complex, which can slow staff adoption. Onboarding for Infor tends to be more involved, and some users report a steeper learning curve due to its extensive feature set.

Support responsiveness is generally rated higher for RoomRaccoon, and its user interface is often highlighted as a key factor in rapid staff adoption. Edge: RoomRaccoon.

Which Has Better Features: Infor HMS or RoomRaccoon?

RoomRaccoon offers a broader set of features—33 unique features compared to Infor’s 2—focusing on automation, guest engagement, and ease of reservation management. Its standout features include a built-in channel manager, booking engine, guest communication tools, yield management, and integrated POS.

Infor HMS provides 18 shared features with RoomRaccoon, plus two exclusive ones: online 24/7 support and on-premise deployment. Its unique capabilities include customizable reports, dataspy features, and advanced revenue management, but it lacks the extensive automation seen in RoomRaccoon.

If feature richness and automation are your priorities, especially for small to medium hotels, RoomRaccoon is the better choice. Edge: RoomRaccoon.

Which Has Better Customer Support: Infor HMS or RoomRaccoon?

Infor HMS’s support scores 4.04/5, with reviews often mentioning prompt professional assistance. Users appreciate the responsiveness, especially during onboarding, but some report delays or bugs during system updates that impact operations.

RoomRaccoon scores higher at 4.53/5, with many reviews highlighting friendly, fast, and effective support, particularly during critical periods. Hotelers frequently mention that support teams are eager to implement feedback and resolve issues quickly, though some still note occasional delays.

Given the more recent reviews and higher ratings, RoomRaccoon’s support is more consistently praised. Edge: RoomRaccoon.

Which Has More Integrations: Infor HMS or RoomRaccoon?

Infor HMS boasts 113 verified partners, including major brands like SiteMinder, Revinate, and RateGain, with 25 shared partners with RoomRaccoon. Its integration set is extensive, especially suited for larger properties needing complex system connectivity.

RoomRaccoon has 88 verified partners, including key integrations like TrustYou, IVvy, and Upsellguru. It offers seamless connection to OTAs, payment systems, and property systems, with many integrations designed for smaller hotels.

For broader, enterprise-level integrations, Infor leads. But for flexible, hotel-specific integrations, RoomRaccoon’s platform is sufficiently versatile. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or RoomRaccoon?

RoomRaccoon’s overall rating of 4.88/5, with 169 reviews, indicates higher user satisfaction than Infor’s 4.04/5 from 46 reviews. Recent reviews for RoomRaccoon describe it as “extremely intuitive,” “saving us hours daily,” and “helping us grow RevPAR by 60%,” reflecting strong current user sentiment.

Infor’s ratings are lower and more mixed, with some praising its customization but others frustrated by bugs, server downtimes, and less engaging UI. Larger hotels and boutique properties tend to prefer Infor’s extensive features, but smaller operators favor RoomRaccoon’s simplicity.

Given the volume and recency, RoomRaccoon’s higher ratings make it the more trusted choice among hoteliers today. Edge: RoomRaccoon.

How Much Do Infor HMS and RoomRaccoon Cost?

Infor HMS does not publicly list its pricing, often providing custom quotes based on hotel size and needs, which can be expensive for smaller hotels. It typically targets larger or multi-property operators with higher budgets.

RoomRaccoon charges a flat fee of $1,000 per month, with no additional setup or hidden fees, making it transparent and affordable for small hotels and independents. Its pricing structure is designed to be accessible without sacrificing core functionality.

If budget and transparency are priorities, RoomRaccoon offers an easier path with predictable costs. Edge: RoomRaccoon.

What Type of Hotel Should Use Infor HMS?

Hotels that should consider Infor HMS include:

• Large or multi-property groups needing centralized control
• Hotels with complex workflows and extensive integration requirements
• Brands seeking enterprise-grade customization and scalability
• Properties with IT teams capable of managing a more complex system

Not ideal if your hotel is small, independent, or prioritizes ease of use and quick setup. Infor’s extensive features may be overwhelming for smaller teams seeking straightforward management.

What Type of Hotel Should Use RoomRaccoon?

Hotels that will benefit from RoomRaccoon include:

• Small and independent hotels seeking simplicity and automation
• Properties aiming for quick onboarding and minimal staff training
• Hotels focusing on increasing direct bookings and ancillary revenue
• Teams that want an all-in-one platform without managing multiple solutions

Not ideal if your hotel needs advanced enterprise features, extensive customization, or multi-property management at a large scale. Its strength is in supporting smaller, growth-oriented operations.

The Bottom Line for Hotels

Infor HMS is a comprehensive, enterprise-level PMS suited for larger hotels and chains that need extensive customization, global support, and deep integrations. Its strengths lie in scalability and tailored control but come with a steeper learning curve and higher costs.

RoomRaccoon shines as a user-friendly, all-in-one solution for small to medium-sized independent hotels. It offers rapid setup, automation, and recent high satisfaction ratings, helping hoteliers grow revenue and improve guest experiences with less effort.

If your hotel prioritizes detailed customization and multi-property management, Infor HMS is the right fit. For small operators seeking simplicity, automation, and quick results, RoomRaccoon is the clearer choice.