Guestline (Rezlynx PMS) vs. Stayntouch:
あなたに最適なのはどちら？

The Decision

Choosing between Guestline (Rezlynx PMS) by Access Hospitality and Stayntouch requires understanding how each system addresses your hotel’s operational needs. Both serve as property management tools, but they differ in scale, ease of use, feature set, and regional presence. Guestline offers a long-standing, end-to-end platform with strong integrations in Europe and Asia Pacific, while Stayntouch is a modern, highly rated cloud PMS with a focus on ease, scalability, and international reach. Which aligns better with your hotel’s growth trajectory?

Both products aim to streamline operations, improve guest experiences, and boost revenue. However, they diverge significantly in user ratings, recent activity, and specific features. Guestline’s reviews are less recent, with only 134 reviews overall, compared to Stayntouch’s 317 reviews, 26 of which are in the last six months. Which system will better support your hotel today and in the future?

Is Guestline or Stayntouch Better for Hotels?

Guestline (Rezlynx PMS) has been a staple in hospitality since 1991, serving primarily independent and boutique hotels across Europe and Asia Pacific. Its strengths lie in its comprehensive, integrated suite that covers property management, digital marketing, and channel distribution, but recent reviews suggest some dissatisfaction with support responsiveness and reporting functionalities.

Stayntouch, founded in 2012, is a cloud-native platform with a rapidly growing global presence, especially in North America, Europe, and Africa. Its reviews highlight an intuitive interface, fast onboarding, and frequent updates, with more recent feedback showing high satisfaction and a 94% likelihood of recommendation.

Are you seeking a mature, regionally established system, or a newer, highly rated platform with a focus on mobility and scalability?

Stayntouch vs Guestline: Which Should Your Hotel Choose?

If your hotel needs a flexible, user-friendly PMS that supports multi-property management, mobile access, and rapid onboarding, Stayntouch is the clear choice. Its high ease of use rating (4.7/5) and recent reviews praising its intuitive screens and onboarding process make it ideal for hotels wanting to reduce staff training time and improve operational agility.

Conversely, if your hotel requires deeply integrated solutions for end-to-end property management, channel distribution, and digital marketing—especially if you operate mainly in Europe or Asia Pacific—Guestline offers a broader feature set and a longer proven track record. It’s suited for hotels that value extensive third-party integrations and multi-lingual support.

In summary, for modern, mobile-first hotels and multi-property chains, go with Stayntouch. For established, regionally focused properties that prioritize integration and a comprehensive suite, Guestline is the go-to.

Is Guestline or Stayntouch Easier to Use?

Stayntouch’s UI scores a 4.7/5, with reviewers calling it “the most intuitive platform on the market” and praising its mobile-friendly screens and straightforward workflow. Onboarding is rated 4.58/5, and many users note that staff can be trained quickly, with some mentioning a reduction in staff training hours.

Guestline’s ease of use is slightly lower at 4.47/5, with some reviews noting a learning curve initially, especially in complex configurations like rate plans. Support during onboarding is praised, but ongoing user experience can be hampered by system complexity.

Edge: Stayntouch.

Which Has Better Features: Guestline or Stayntouch?

Guestline offers 51 features in total, including unique options like EPoS, guest CRM, gift vouchers, multi-lingual support, and native email marketing. These are tailored to properties seeking extensive operational control and marketing automation.

Stayntouch has 41 core features, with notable additions like integrated ID/passport scanning, guest app, automated space optimization, shift planning, and rules-based room assignments—features that enhance guest engagement and operational efficiency.

While Guestline provides a broader feature set for marketing and room management, Stayntouch’s innovative features like contactless check-in and automation tools give it an edge for efficiency-focused hotels.

Edge: Stayntouch.

Which Has Better Customer Support: Guestline or Stayntouch?

Stayntouch’s recent reviews consistently commend their customer support, rating it 4.68/5, with users citing quick, friendly, and helpful service. Many mention effective onboarding, real-time support, and proactive communication as key strengths.

Guestline’s support rating is 4.41/5, with some users expressing frustration over slow responses and support delays, especially after recent upgrades. While many praise their support team, others report inconsistent experiences.

Edge: Stayntouch.

Which Has More Integrations: Guestline or Stayntouch?

Guestline boasts 95 verified partners, with common integrations including Sage, Profitroom, and RevControl. Its extensive ecosystem supports channel distribution, payment systems, and more, making it suitable for hotels needing broad connectivity.

Stayntouch surpasses Guestline with 188 verified partners, including notable integrations like RoomPriceGenie and STAAH at no extra cost. Its open API approach allows seamless connection to a wide array of third-party systems, supporting large, multi-property operations.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Guestline or Stayntouch?

Stayntouch’s review rating stands at 4.56/5, with recent reviews praising its ease of use, mobile capabilities, and rapid onboarding, reflecting high hotel satisfaction. Its NPS score of 9.35/10 indicates strong customer loyalty.

Guestline’s overall rating is 4.53/5, with reviews highlighting its reliability and support but noting some dissatisfaction with recent upgrades and reporting. Its NPS score of 8.72/10 is good, but less recent user feedback suggests declining satisfaction.

Edge: Stayntouch.

How Much Do Guestline and Stayntouch Cost?

Guestline does not publicly list pricing, which likely reflects customized quotes based on hotel size and needs. This makes direct comparison difficult, but the lack of upfront pricing can be a concern for budget-conscious hotels.

Stayntouch charges a flat $800 monthly fee, with no additional implementation or setup costs noted. This transparent pricing model simplifies budgeting, especially for growing hotel groups.

In short, Stayntouch offers clearer, predictable costs, while Guestline’s pricing varies by project scope.

What Type of Hotel Should Use Guestline?

• Hotels that prioritize a fully integrated, multi-lingual PMS with strong channel distribution.
• Properties in Europe or Asia Pacific needing regional support.
• Hotels seeking CRM, gift voucher, and digital marketing features.
• Management companies with multiple properties needing centralized control.

Not ideal if your hotel:

• Is a small boutique or startup hotel needing rapid deployment.
• Operates mainly in regions where Guestline’s support is limited.
• Prefers a simple, mobile-first platform over extensive integrations.

What Type of Hotel Should Use Stayntouch?

• Hotels that want a highly intuitive, mobile-friendly PMS with rapid onboarding.
• Multi-property chains needing scalable, cloud-based management.
• Properties seeking automated, contactless guest check-in and operational automation.
• Hotels in North America, Europe, or Africa looking for extensive third-party integrations.

Not ideal if your hotel:

• Prefers on-premise or legacy systems.
• Has complex, customized reporting needs not well-supported by basic analytics.
• Operates in regions where Stayntouch’s regional support is limited.

Stayntouch vs Guestline: The Bottom Line for Hotels

Guestline is a longstanding, broad-functionality PMS suited to properties in Europe and Asia Pacific that value integrated solutions, marketing tools, and channel management. It’s ideal for hotels with complex needs and a focus on regional operations, though recent reviews flag support and reporting issues.

Stayntouch excels in its ease of use, scalability, and integration capabilities, making it a top choice for hotels prioritizing mobile management, rapid onboarding, and multi-property oversight across global markets. Its recent reviews confirm high satisfaction and a strong growth trajectory.

If your hotel seeks a simple, flexible, cloud-based system with a focus on guest experience and automation, Stayntouch is the recommended pick. If you operate in regions served well by Guestline and need extensive, integrated solutions, then Guestline remains a solid option.

In conclusion, for most modern, multi-property hotels needing rapid deployment and high usability, Stayntouch is the superior choice. For established properties seeking comprehensive, regionally supported solutions, Guestline still offers value—though recent feedback favors Stayntouch’s superior user experience and support.