RMS vs. RoomRaccoon PMS:
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The Decision

Choosing between RMS by RMS and RoomRaccoon PMS by RoomRaccoon comes down to your hotel’s specific needs and priorities. Both platforms aim to streamline operations and improve guest experiences, but they differ in scale, feature depth, and target user profiles. RMS is a more extensive system with broader industry reach and more features, while RoomRaccoon offers a straightforward, all-in-one solution optimized for smaller hotels and independent operators. Which suits your hotel’s growth trajectory?

While RMS boasts more reviews and recent feedback, RoomRaccoon’s higher overall ratings and ease of use make it a compelling choice for many hoteliers. Are you ready to see how these two solutions compare across key aspects?

Is RMS or RoomRaccoon Better for Hotels?

Both RMS and RoomRaccoon are property management systems designed to improve hotel efficiency, guest engagement, and revenue management. RMS provides a comprehensive platform with extensive features like trust accounting, multi-currency support, and guest CRM, often favored by larger or multi-property hotels. Meanwhile, RoomRaccoon’s strength lies in its user-friendly interface, automation, and integrated tools tailored for small to medium-sized properties.

RMS’s broader feature set and global presence make it ideal for hotels with complex operations or expanding portfolios. Conversely, RoomRaccoon’s simplified, all-in-one approach appeals to independent hoteliers seeking quick setup and ease of management. Do you need a scalable enterprise solution or a straightforward system to grow your boutique hotel?

RMS vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel requires a feature-rich, highly customizable platform supporting multi-lingual, multi-currency, and complex operational needs, RMS is the better fit. With over 7,000 users and more recent reviews, RMS offers proven scalability, trust accounting, and extensive integrations, making it suitable for hotels with diverse guest profiles and large portfolios.

On the other hand, if your team prioritizes simplicity, automation, and quick onboarding, RoomRaccoon is the superior option. Its intuitive interface, automation tools like guest communication, and affordable pricing make it ideal for small hotels, boutique properties, or independent operators looking to maximize efficiency without the complexity.

In essence, choose RMS for scalability and deep features, RoomRaccoon for ease and rapid deployment.

Is RMS or RoomRaccoon Easier to Use?

RoomRaccoon’s user ratings (4.74/5) surpass RMS (4.28/5), reflecting its focus on simplicity and an intuitive design. Review comments highlight how quickly staff can learn the system, with many praising its clean interface and straightforward workflows. New users often mention that onboarding is smoother, especially for small teams and independent hotels.

RMS’s more extensive feature set can lead to a steeper learning curve, and some users note that navigating the platform can be time-consuming. Support responsiveness and accessible learning resources are better in RoomRaccoon, helping hotels implement the system faster. Edge: RoomRaccoon.

Which Has Better Features: RMS or RoomRaccoon?

RMS offers a broader array of features—39 shared features plus 35 unique ones—covering trust accounting, guest CRM, multi-currency, booking engine, and more. Its features support complex operations like group bookings, digital registration, and housekeeper modules, making it suitable for larger or multi-property hotels.

RoomRaccoon, with only 12 unique features but 39 shared, focuses on core functionalities like booking management, channel connectivity, yield management, and automation. Its features are highly tailored for small hotels, including unlimited channels, drag-and-drop tapecharts, and advanced pricing tools.

In terms of feature depth, RMS provides more options but also demands more training. For straightforward, automated operations, RoomRaccoon’s streamlined features are sufficient. Edge: RMS.

Which Has Better Customer Support: RMS or RoomRaccoon?

RMS’s support team is praised for proactive assistance and knowledgeable help, but reviews mention that response times can be delayed during peak periods. Support ratings (4.48/5) are strong, with users appreciating trust accounting help and technical guidance, though some desire additional digital learning resources.

RoomRaccoon’s support (4.53/5) is slightly higher, with reviews emphasizing responsiveness and friendly service. Many users commend the onboarding process and ongoing help, noting that support often resolves issues swiftly. When support responsiveness tips the scale, RoomRaccoon has a slight edge.

Edge: RoomRaccoon.

Which Has More Integrations: RMS or RoomRaccoon?

RMS supports over 112 verified partners, including prominent integrations with Sage, SiteMinder, TrustYou, and STR. Its extensive integration network covers property management, channel management, payment systems, and more, providing flexibility for large or multi-property operations.

RoomRaccoon has 88 verified partners, with integrations including OTAs, payment gateways, and marketing tools like Bookboost and Customer Alliance. While slightly fewer, its integrations are well-suited for small hotels seeking reliable connections without complexity.

For broader connectivity, RMS’s larger partner network offers an advantage. Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or RoomRaccoon?

RoomRaccoon’s overall rating (4.88/5) outperforms RMS (4.56/5), and recent reviews reinforce its popularity among small hotel owners. Hoteliers praise its ease of use, automation, and customer service, with testimonials highlighting how it saves time and boosts revenue.

RMS receives positive reviews, especially from larger properties or RV parks, but its ratings are slightly lower due to complexity and support response times. For user satisfaction, especially in small hotel segments, RoomRaccoon gets the higher scores.

Edge: RoomRaccoon.

How Much Do RMS and RoomRaccoon Cost?

RMS charges a base price of $800/month, with no trial, freemium, or tiered pricing. Its cost reflects its enterprise-level features and broad operational support.

RoomRaccoon’s base fee is $1,000/month, also without a trial. Its higher price accounts for its all-in-one package, dynamic pricing, and automation tailored for small operators. Both are flat monthly fees, but RMS’s broader feature set may justify its lower price for larger operations.

What Type of Hotel Should Use RMS?

• Hotels with multiple properties seeking centralized management.
• Larger resorts or branded hotels needing extensive customization.
• Properties with complex operational needs like trust accounting or group bookings.
• Hotels in regions where multi-currency or multi-lingual support is crucial.
• Teams aiming for scalability and deep analytics.

Not ideal if your hotel is small, with limited staff resources, or prefers simple, quick-to-implement solutions.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, boutique properties, or independent operators.
• Hotels prioritizing ease of use and rapid onboarding.
• Properties seeking automation, guest communication, and yield management.
• Hotels with limited IT support or staff training capacity.
• Hotels with a focus on increasing direct bookings and revenue through automation.

Not ideal if your hotel has complex multi-property management needs or requires advanced, customizable features.

RoomRaccoon vs RMS: The Bottom Line for Hotels

RMS is a comprehensive, scalable platform with extensive features and integrations, ideal for larger or multi-property hotels. It excels in supporting complex operations, multi-currency, and automation but comes with a steeper learning curve and higher operational demands.

RoomRaccoon offers a simplified, user-friendly experience built around automation, integrated booking, and channel management. Its higher ratings and recent reviews reflect strong satisfaction among small-hotels and independents, making it the better choice if your hotel values ease and speed.

If your hotel needs a robust, customizable system to grow and support diverse operations, RMS is the clear winner. For smaller properties seeking efficiency with minimal fuss, RoomRaccoon is the definitive pick.