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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Hotel Speaker
4.7 (157 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotel Speaker
Ranked 4 (out of 62) in Reputation Management
Expert-supervised, ultra-personalized AI responses that fuel tomorrow’s bookings, connected to ALL your sources !
95% recommended by 150 hotels
Melia, Barcelo, Accor & 147 others
Bell - AI powered product analyst
I analyzed all of Hotel Speaker’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Brand X automates routine tasks, freeing up significant time for staff to focus on enhancing guest experiences. The integration of automated translation improves communication with international guests, potentially increasing global bookings and revenue. However, some users note that the AI-generated responses can appear insincere, requiring manual edits to maintain authenticity. This balance between automation and personalization helps decrease operational costs while improving guest interactions.
Melia, Barcelo, Accor & 147 others
Read their reviewsWhat Types of Hotels Hotel Speaker is Popular For
Size
3 | X-Small (1-9 room)
14 | Small (10-49 room)
26 | Mid-Sized (50-99 room)
101 | Large (100-499 room)
12 | X-Large (500+ room)
Country
32 | Spain
30 | Belgium
26 | Germany
18 | Netherlands
9 | France
4 | United Kingdom
4 | Greece
3 | Morocco
2 | South Africa
2 | Cyprus
2 | Italy
1 | Luxembourg
1 | China
1 | United States
1 | Albania
1 | Portugal
1 | Bulgaria
1 | Australia
1 | Norway
1 | Sweden
1 | Mexico
1 | Austria
1 | Maldives
Type
77 | Branded Hotels
65 | City Center Hotels
57 | Airport/Conference Hotels
49 | Boutique Hotels
33 | Luxury Hotels
30 | Bed & Breakfast & Inns
30 | Resorts
29 | Limited Service & Budget Hotels
6 | Hostels
4 | Extended Stay & Serviced Apartments
4 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
134 | Europe
5 | Africa
2 | North America
2 | Asia Pacific
1 | Oceania
Category
157 | Reputation Management
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What is Hotel Speaker?
Founded in 2018 | Headquarters in Paris (France) | 14 employees
Hotel Speaker is an AI-powered platform designed to revolutionize how hotels manage and respond to online guest reviews. By combining intelligent automation with personalized human-like interactions, Hotel Speaker automates the collection, response, and publishing of reviews across all platforms, significantly reducing the workload for hotel staff. This allows staff to focus more on enhancing guest experiences while ensuring timely and multilingual communication, thereby broadening international appeal and potentially increasing global bookings. The platform balances efficiency with the need for authentic interactions, helping to lower operational costs and protect the hotel's reputation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hotel Speaker products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hotel Speaker Reviews Analyzed: 2
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hotel Speaker Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hotel Speaker
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotel Speaker's Provided Description:
"HotelSpeaker transforms how hotels manage and respond to online guest reviews. Combining smart AI with human warmth, we deliver fully personalised responses - on time, in any language, and on every platform. Our dedicated platform automates review collection, response writing, and publishing across ALL your sources , saving hotel teams time while protecting reputation and boosting future bookings."
FAQs
Capabilities
Do more, and better.
Do more, and better.
Our service reduces review response time by 2.5 times while elevating the quality of replies.
A new, intuitive platform connected to all sources.
A new, intuitive platform connected to all sources.
Our platform seamlessly integrates with all your review sources and, once validated, ensures publication across all platforms.
We adapt to you. Fast.
We adapt to you. Fast.
We craft a fully personalised AI Persona of your hotel and continuously improve our responses to sound just like you want, but better, faster and more professional.
Every response matters. So does increasing revenue.
Every response matters. So does increasing revenue.
Our fully personalised responses will boost your future reservations by double digits (proven and confirmed by existing clients).
Know what's going well, and what could improve.
Know what's going well, and what could improve.
Exceptional feedback, all in one single place. Quickly identify strengths and areas to improve. Save time by focusing on what matters most to guests. Make data-driven decisions to enhance the guest's experience.
Automated review collection, response writing, and automated publication.
Automated review collection, response writing, and automated publication.
Our innovation combines the best of both worlds: the efficiency of AI with the warmth and accuracy of human service. We respond to every guest on every platform, using a personalised AI assistant trained to reflect each hotel’s tone of voice, values, and USPs, and supported by native-speaking human editors.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Hotel Speaker Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel Speaker is the #4 most trending product in the Reputation Management category (out of 62) and the #147 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotel Speaker’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hotel Speaker Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff."
David Martínez Urgell
Digital Marketing & e-Commerce Manager @
Hotel Derby
"Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?"
Eva Scheerlinck
General Manager @
Ibis Antwerpen Centrum
"Steven, General Manager Center Parcs Les Bois Francs We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI."
Steven H
General Manager @
Center Parcs Les Bois-Francs
Featured Customers
Hotelier Rating
Looking for specific info?
9
Staying focused on guest experience and feedback
CTO from 75-99 room Bed & Breakfast & Inn in Antwerp (Belgium)
Verified
2 days ago
Hotelspeaker really empowers our team to stay sharp on guest experience. The new performance dashboard gives us actionable insights to ensure everything is on point.
Additionally, the platform features a very clear dashboard that gives a great overview of all reviews waiting to be approved.
Belgium
Belgium
CTO
Mid-Sized Hotel
9
Very Helpful tool so far
Backoffice Manager from 200 to 499 room City Center Hotel in The Hague (Netherlands)
Verified
2 days ago
- Is an excellent in accurate response generating.
- Also gives room for own creativity.
- Overall, really useful tool.
Netherlands
Netherlands
Backoffice Manager
Large Hotel
10
Nice and very helpful
Deputy Manager from 200 to 499 room Airport/Conference Hotel in Male (Maldives)
Verified
5 days ago
The idea of replying doing only 2 clicks. It is easy. very intuitive. improved in the responses. can reach to most of the pages.
Maldives
Maldives
Deputy Manager
Large Hotel
9
Easy to handle
Resident Manager from 100 to 199 room Branded Hotel in Frankfurt am Main (Germany)
Verified
8 months ago
AI provided answers, clear structure, time-saving handling. All of this make it convenient for me. I check the new entries every day and can reply within seconds.
Germany
Germany
Resident Manager
Large Hotel
10
New hotel with new technologies
Hotel manager from 75-99 room Boutique in Saint-Gilles (Belgium)
Verified
8 months ago
As a new hotel we use hotel Speaker to follow up both on the guest review side, as well as the communication side after the stay of the guests. The dashboard and differentiation possibilities make this an easy tool for us to improve guest satisfaction.
Belgium
Belgium
Hotel manager
Mid-Sized Hotel
9
An essential tool for hoteliers!
Front Desk - Guest Relation from 500+ room Branded Hotel in Clichy (France)
Verified
8 months ago
I’ve been using HotelSpeaker for a while now, and I’m really impressed. It’s a very practical and incredibly easy-to-use tool. It helps me a lot in my daily work and allows me to save a huge amount of time when managing guest communications.
The interface is smooth, intuitive, and the results are always relevant. Honestly, I couldn’t do wi...
France
France
Front Desk - Guest Relation
X-Large Hotel
8
I like Hotelspeaker, but it could be more humanized
Guest Experience Manager from 200 to 499 room Bed & Breakfast & Inn in Vienna (Austria)
Verified
9 months ago
That it is all automatized, i also like the new design you have made and i i like that it translation super useful.
Austria
Austria
Guest Experience Manager
Large Hotel
10
Great
FOM from 50-74 room Branded Hotel in Cologne (Germany)
Verified
9 months ago
It really takes a lot of work off your hands. It really takes a lot of work off your hands and you have more time for other things.
Germany
Germany
FOM
Mid-Sized Hotel
10
Very convenient tool
Duty Manager from 200 to 499 room Bed & Breakfast & Inn in Eindhoven (Netherlands)
Verified
9 months ago
The enhanced AI suggestions are very convenient. It helps us to better streamline the answers to guests reviews. In this way we can remain in close contact with our guest on a professional basis through the reviews.
Netherlands
Netherlands
Duty Manager
Large Hotel
10
Highly Satisfied with the Service
E-Commerce manager from 100 to 199 room City Center Hotel in Casablanca (Morocco)
Verified
10 months ago
We are very satisfied with the product and the reputation management service. The team always replies quickly to our inquiries, and the comments we receive are excellent.
Morocco
Morocco
E-Commerce manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HotelSpeaker helps hotels centralize, monitor and improve their online reputation in an intuitive and efficient way. It simplifies review management across platforms, provides clear insights, and helps teams respond faster and more consistently, saving time while improving guest trust and satisfaction.
Showing all answers to: "What does this product or service do well?"
HotelSpeaker helps hotels centralize, monitor and improve their online reputation in an intuitive and efficient way. It simplifies review management across platforms, provides clear insights, and helps teams respond faster and more consistently, saving time while improving guest trust and satisfaction.
Their personalized responses to online guest reviews across multiple platforms is easy to use and very accurate; ensuring a consistent tone that matches the hotel’s brand voice. Enabling an effortless approval and publication it significantly reduces the time and workload for hotel teams and incentivate our interaction with guests.
HotelSpeaker automates the collection, drafting and publishing of guest-review responses across ALL platforms, saving your team time while ensuring consistent, high-quality communication.
It blends AI-powered drafting with human editors and adapts each response to reflect your hotel’s unique tone, character and brand voice, in all languages.
For your guests, that translates into professional, timely replies; for you, it translates into better reputation management, improved guest trust, and increased likelihood of future bookings.
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Hotelspeaker excels at delivering high-quality, human-sounding guest communication at scale. Their native-speaking writers craft personalized responses that feel authentic, capture the hotel’s brand voice, and address guest concerns with accuracy and empathy. The service is fast, consistent, and reliable, which is especially valuable for teams that manage large volumes of reviews or have multilingual needs. Hotelspeaker also stands out for its ability to tailor tone and messaging based on context, helping hotels maintain a positive online reputation and strengthen guest relationships.
Question:
What differentiates this product or service from the competition?
Answer:
What truly differentiates HotelSpeaker is its user-friendly interface, smart automation, and strong focus on real hotel operational needs. It’s not just a reputation tool, but a strategic partner that helps hotels turn guest feedback into actionable improvements and measurable business impact.
Showing all answers to: "What differentiates this product or service from the competition?"
What truly differentiates HotelSpeaker is its user-friendly interface, smart automation, and strong focus on real hotel operational needs. It’s not just a reputation tool, but a strategic partner that helps hotels turn guest feedback into actionable improvements and measurable business impact.
HotelSpeaker stands out from the competition thanks to its unique blend of advanced AI and human-quality, native-level writing that delivers highly personalized and culturally nuanced review responses. Unlike many tools that rely on generic templates, each reply match the hotel’s specific tone and brand identity while ensuring accuracy across multiple languages. Additionally, its ability to scale without sacrificing quality makes it ideal for properties with a high volume of international reviews, offering a level of customization and linguistic precision that many competitors cannot match.
HotelSpeaker doesn’t just use generic AI responses, it creates a custom “voice persona” for each hotel, informed by its brand identity, amenities and guest profile.
It combines AI efficiency with human oversight, meaning responses are both fast and sensitive to nuance - ideal for handling praise, complaints or mixed feedback with authenticity.
It supports multilingual responses and works across all review and survey channels, giving hotels international reach and ensuring consistent presence wherever guests leave feedback.
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Truly native-level writing, not just templated responses: Unlike many automated or semi-automated review-response tools that rely on rigid templates or algorithmically generated text, Hotelspeaker delivers handcrafted responses written by native—often local—speakers. This ensures nuanced language, cultural fluency, and brand-consistent tone that generic tools can’t replicate.
Scalable yet personal: Hotelspeaker manages to combine the scalability needed for handling large volumes of guest feedback with the personal touch of individually written replies. That balance sets it apart from services that are either manual (and slow) or fully automated (and impersonal).
Multilingual & culturally aware coverage: For hotels operating in multiple languages or hosting international guests, Hotelspeaker’s ability to write fluently across languages helps maintain a consistent, high-quality brand voice globally — something many competitors can’t support effectively.
Reputation-management as a service, not a feature: Instead of merely offering a tool that hotels use themselves, Hotelspeaker treats guest response as a full-service offering. This positions it not as another feature in a software stack, but as a strategic partner in shaping guest perception and online reputation.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be: don’t see reputation management as a “nice to have” but as a key revenue driver. HotelSpeaker makes this process simple and effective, so start using it early and involve your team to build a consistent guest-centric culture.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be: don’t see reputation management as a “nice to have” but as a key revenue driver. HotelSpeaker makes this process simple and effective, so start using it early and involve your team to build a consistent guest-centric culture.
Define the tone and personality you want your guest responses to convey before onboarding and HotelSpeaker will do the rest for you. Take the time to share examples, preferences, and any specific guidelines with the team during setup. The clearer your input at the beginning, the more value you’ll get from the service.
Use HotelSpeaker as your full-time guest-communication assistant. Let it centralize review collection, draft personalized responses in your hotel’s own voice, and publish them across all platforms. The time saved on manual responses and the professionalism delivered can significantly boost your reputation and booking conversion - especially for multi-language or international guest profiles
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Take the time to clearly brief Hotelspeaker on your brand voice and the type of guest experience you want to convey. The service is excellent at tailoring tone, style, and messaging, the more guidance you provide upfront, the more seamlessly the responses will reflect your property’s personality. Once aligned, you’ll likely find that it saves significant time while elevating the quality and consistency of your guest communication.
Recommended by
Mariona Masip
Coordinator
@
Barcelona Travel Hub
Xavi Garcia
Cluster Manager
@
Tech Tourism Cluster
Joaquin Fernandez
Manager Strategic Partnerships
@
Lighthouse
Keir Beckwith
Director of Operations
@
Radisson Blu
Isaura De Baets
Marketing
@
Otamiser
Mariona Masip
Coordinator
@
Barcelona Travel Hub
Xavi Garcia
Cluster Manager
@
Tech Tourism Cluster
Joaquin Fernandez
Manager Strategic Partnerships
@
Lighthouse
Keir Beckwith
Director of Operations
@
Radisson Blu
Isaura De Baets
Marketing
@
Otamiser
Are you a consultant or vendor that recommends Hotel Speaker?
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Hotel Speaker Integrations
Find Great Pairing Apps
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| Company | Functionality | |
|---|---|---|
Otamiser
95% recommended by 12 hotels |
Listings Management
|
|
This integration hasn’t been verified by Tripadvisor yet.
Tripadvisor
100% recommended by 1 hotels |
|
|
This integration hasn’t been verified by Booking.com yet.
Booking.com
10% recommended by 1 hotels |
|
|
This integration hasn’t been verified by HolidayCheck AG yet.
HolidayCheck AG
0% recommended by 0 hotels |
|
|
This integration hasn’t been verified by Google yet.
Google
0% recommended by 0 hotels |
|
Support
Unverified
Hotel Speaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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