The better your reputation, the higher your revenue
Hotelspeaker
4.5 (15 REVIEWS)
Hotelspeaker
Unranked in Reputation Management
Your one-stop service for 100% personalized AI review responses that create future reservations
91% recommended by 14 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Hotelspeaker is the #5 most trending product in the Reputation Management category (out of 46) and the #162 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelspeaker’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Capabilities
Increase your Future Revenue
Save valuable time
A user-friendly platform connected to all sources
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Hotelspeaker to Top Alternatives
The better your reputation, the higher your revenue
Quickly and easily gather feedback from your guests and actively manage your online reputation
Reputation management that can easily be managed in one place.
Hotelier Rating
A time-saving and useful tool!
Marketing / Communication from 500+ room Vacation Rentals & Villa in Andorra la Vella (Andorra)
Management improvement
Quality manager from 500+ room Branded Hotel in Bilbo (Spain)
A very useful tool
General manager from 75-99 room Boutique in Barcelona (Spain)
Happy with the service of hotelspeaker
Back Office Coordinator from 100 to 199 room City Center Hotel in Den Haag (Netherlands)
Great platform
Operations Manager from 200 to 499 room City Center Hotel in Amsterdam (Netherlands)
Quick and easy
CEO Assistant from 500+ room Branded Hotel in Cala Galdana (Spain)
Makes life easier
Operations Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Great for mass review reply.
Operations Manager from 500+ room City Center Hotel in Amsterdam (Netherlands)
Quick and easy
GM from 100 to 199 room Branded Hotel in Antwerpen (Belgium)
Hotelspeaker makes it possible to give a high quality adequate response within a respectable time.
General Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Integrations
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Hotelspeaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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