Hotel Speaker

4.7 (148 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Hotel Speaker

Ranked 3 (out of 57) in Reputation Management

Smart, Personalised Review Response & Management for Hotels

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Bell avatar Bell - AI powered product analyst

I analyzed all of Hotel Speaker’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like HotelSpeaker for its ability to streamline the management of guest reviews, saving valuable operational time and enhancing guest experiences. The AI-driven responses offer a professional tone, boosting the hotel's online reputation. It excels in providing multilingual support and personalization options, helping properties cater to diverse markets and improve guest satisfaction. Users appreciate its centralization of reviews across platforms, improving response times and enabling analysis for trend identification, which can lead to increased revenue and reduced operational costs.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Melia, Barcelo, Accor & 139 others

Read their reviews

What Types of Hotels Hotel Speaker is Popular For

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

18 | Mid-Sized (25-74 room)

65 | Large (75-199 room)

57 | X-Large (200+ room)

Country

32 | Spain

28 | Belgium

24 | Germany

16 | Netherlands

8 | France

4 | United Kingdom

4 | Greece

3 | Morocco

2 | Cyprus

2 | Italy

2 | South Africa

1 | China

1 | Luxembourg

1 | Albania

1 | Portugal

1 | United States of America

1 | Bulgaria

1 | Australia

1 | Norway

1 | Sweden

1 | Mexico

Type

70 | Branded Hotels

60 | City Center Hotels

55 | Airport/Conference Hotels

46 | Boutiques

30 | Luxury Hotels

29 | Resorts

27 | Bed & Breakfast & Inns

27 | Limited Service & Budget Hotels

6 | Hostels

4 | Vacation Rentals & Villas

2 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

126 | Europe

5 | Africa

2 | North America

1 | Asia Pacific

1 | Oceania

Category

148 | Reputation Management

What is Hotel Speaker?

Founded in 2018 | Headquarters in Paris (France) | 14 employees
Hotel Speaker is a review management platform that enhances how hotels handle and respond to online guest reviews. Leveraging advanced AI technology, it creates personalized and timely responses that reflect the unique tone of voice of each hotel, significantly improving online reputation. The platform excels in supporting multilingual capabilities and offers an easy-to-implement, user-friendly interface. By automating the collection, writing, and publishing of review responses, Hotel Speaker saves time for hotel teams, increases efficiency, and elevates guest communication, ultimately supporting hotels in boosting future bookings.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Hotel Speaker products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Hotel Speaker

FAQs

Capabilities

Do more, and better.

A new, intuitive platform connected to all sources.

We adapt to you. Fast.

Every response matters. So does increasing revenue.

Know what's going well, and what could improve.

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Hotel Speaker Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotel Speaker is the #3 most trending product in the Reputation Management category (out of 57) and the #113 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Hotel Speaker’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Hotel Speaker Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel Speaker Average Hotel Speaker

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No matching results

0

Success Stories

3

References

8

Featured Customers

Hotel Speaker Case Studies

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Hotel Speaker doesn’t have any case studies available

Hotel Speaker Reviews

Hotelier Rating

Excellent
127
Very Good
18
Average
2
Poor
1
Terrible
0

Property Size

  • X-Small (3)
  • Small (5)
  • Mid-Sized (18)
  • Large (65)
  • X-Large (57)

Country

  • Spain
    Spain
    (32)
  • Belgium
    Belgium
    (28)
  • Germany
    Germany
    (24)
  • Netherlands
    Netherlands
    (16)
  • France
    France
    (8)
  • United Kingdom
    United Kingdom
    (4)
  • Greece
    Greece
    (4)
  • Morocco
    Morocco
    (3)
  • Cyprus
    Cyprus
    (2)
  • Italy
    Italy
    (2)
  • South Africa
    South Africa
    (2)
  • China
    China
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • Albania
    Albania
    (1)
  • Portugal
    Portugal
    (1)
  • United States of America
    United States of America
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Australia
    Australia
    (1)
  • Norway
    Norway
    (1)
  • Sweden
    Sweden
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (126)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • Africa
    Africa
    (5)
10

Highly Satisfied with the Service

E-Commerce manager from 100 to 199 room City Center Hotel in Casablanca (Morocco)

Verified
2 days ago
We are very satisfied with the product and the reputation management service. The team always replies quickly to our inquiries, and the comments we receive are excellent.
Country Morocco
E-Commerce manager
Large Hotel
10

An absolute must have partner for hospitality businesses

Client responsible from 500+ room Airport/Conference Hotel in Guadalajara (Mexico)

Verified
2 days ago
We have been collaborating with Hotel Speaker since 2020 and must underline the high level of professionalism of the team and their focus on customer satisfaction. High degree of adaptability and flexibility of the team.
Country Mexico
Client responsible
X-Large Hotel
9

A useful tool for daily guest review management

general manager, Hotel Zafiro Tropic from 200 to 499 room Branded Hotel in Port d'Alcudia (Spain)

Verified
3 days ago
In our hotel we have been using Hotel Speaker for some months now. It makes it easier to manage online reviews and surveys. I especially like how quickly we can check guest comments from different platforms in one place. It really saves us time and helps us stay on top of our reputation.
Country Spain
general manager, Hotel Zafiro Tropic
X-Large Hotel
9

Very understandable and easy to use. Short response times

Guest Relation & Quality Supervisor from 500+ room Branded Hotel in Berlin (Germany)

Verified
3 days ago
Fast responses to guest reviews, personalized wording possible, very flexible. Short-term changes to the process are possible if desired. Very clear appearance.
Country Germany
Guest Relation & Quality Supervisor
X-Large Hotel
10

Easy to use

Resident Manager from 100 to 199 room Airport/Conference Hotel in Freiburg im Breisgau (Germany)

Verified
3 days ago
Ki response we win time, it is easy to use also if you have more then 1 Hotel. I think it is a fantastic software.
Country Germany
Resident Manager
Large Hotel
10

Hotel Speaker is a reliable and professional partner for managing guest reviews.

Operations Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)

Verified
6 days ago
Working with Hotel Speaker has been a truly valuable experience. Their platform makes it easy to manage and respond to guest reviews in a professional, timely, and personalized way. The team is highly reliable, proactive, and always goes the extra mile to ensure that each response reflects the voice and standards of the hotel. Since partner...
Country Netherlands
Operations Manager
X-Large Hotel
10

Highly Recommend This Platform

General Manager from 75-99 room Boutique in Saint-Gilles (Belgium)

Verified
6 days ago
The exceptional customer service and the intuitive interface.The proactive alerts and detailed analytics provided by the platform. The seamless integration with our existing systems.
Country Belgium
General Manager
Large Hotel
8

Very intuitive and easy to use

Hotel Manager from 100 to 199 room Boutique in Sitges (Spain)

Verified
6 days ago
Very visual and practical when it comes to detailing customer opinions, and the standard responses are very accurate. Wide variety of languages, and very reliable translations
Country Spain
Hotel Manager
Large Hotel
9

Highly recommend

Head of Sales & Marketing from 200 to 499 room Branded Hotel in Stockholm (Sweden)

Verified
6 days ago
Has helped us streamline and save time with our reviews as well as ensuring that we keep a superb language outwards.
Country Sweden
Head of Sales & Marketing
X-Large Hotel
9

A great ally

Asistente de dirección from 500+ room Resort in

Verified
7 days ago
Hotel Speaker is an excellent tool for streamlining responses to reviews left by our guests, in a personalized and expeditious manner.
Asistente de dirección
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.

Question:

What differentiates this product or service from the competition?

Answer:

HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Keir Beckwith Director of Operations @ Radisson Blu
RecommendationAvatar
Keir Beckwith Director of Operations @ Radisson Blu
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News

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Hotel Speaker Integrations

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Otamiser
Otamiser

95% recommended by 12 hotels

Listings Management
Tripadvisor

This integration hasn’t been verified by Tripadvisor yet.

Tripadvisor

100% recommended by 1 hotels


Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels


HolidayCheck AG

This integration hasn’t been verified by HolidayCheck AG yet.

HolidayCheck AG

0% recommended by 0 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels


Support

Unverified

Hotel Speaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

95%

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