Operations
![]()
![]()
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2026
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2026
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2026
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
![]()
![]()
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2026
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2026
Hotel distribution software that syncs rates, availability and inventory across 3rd party channels
Best Business Intelligence of 2026
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
![]()
![]()
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2026
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2026
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2026
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
![]()
![]()
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2026
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2026
Empower guests with easy online check-in, digital authorizations, and seamless upsells.
Best Guest Messaging Software of 2026
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Hotel Speaker
4.7 (170 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Mariona, Xavi, Joaquin + 3 more experts recommend Hotel Speaker
Read Recommendations
Hotel Speaker
Ranked 4 (out of 62) in Reputation Management
Review responses drafted by your ultra-personalised AI, refined by a team of native human editors, plus reputation analytics you can act on.
95% recommended by 161 hotels
Melia, Barcelo, Accor & 158 others
Bell - AI powered product analyst
I analyzed all of Hotel Speaker’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Brand X automates routine tasks, freeing up significant time for staff to focus on enhancing guest experiences. The integration of automated translation improves communication with international guests, potentially increasing global bookings and revenue. However, some users note that the AI-generated responses can appear insincere, requiring manual edits to maintain authenticity. This balance between automation and personalization helps decrease operational costs while improving guest interactions.
Melia, Barcelo, Accor & 158 others
Read their reviewsWhat Types of Hotels Hotel Speaker is Popular For
Size
3 | X-Small (1-9 room)
15 | Small (10-49 room)
25 | Mid-Sized (50-99 room)
112 | Large (100-499 room)
14 | X-Large (500+ room)
Country
34 | Spain
32 | Belgium
26 | Germany
19 | Netherlands
9 | France
5 | United Kingdom
4 | Greece
4 | Morocco
3 | Cyprus
2 | Luxembourg
2 | Portugal
2 | South Africa
2 | Italy
1 | Israel
1 | Switzerland
1 | Maldives
1 | Austria
1 | Mexico
1 | Sweden
1 | Norway
1 | Australia
1 | Bulgaria
1 | Albania
1 | China
1 | United States
Type
81 | Branded Hotels
69 | City Center Hotels
61 | Airport/Conference Hotels
51 | Boutique Hotels
34 | Luxury Hotels
34 | Resorts
32 | Bed & Breakfast & Inns
32 | Limited Service & Budget Hotels
6 | Hostels
5 | Extended Stay & Serviced Apartments
4 | Vacation Rentals & Villas
1 | Motels
1 | RV Parks & Campgrounds
Region
144 | Europe
6 | Africa
2 | North America
2 | Asia Pacific
1 | Oceania
1 | Middle East
Category
170 | Reputation Management
Didn’t find what you were looking for?
Create Free Account
Join 1.5M+ hoteliers making data-driven decisions
OR
Already have an account?
Log in
By proceeding you agree to our Terms of Service and Privacy Policy
What you'll get
Full rankings
Access complete rankings based on verified reviews from real hoteliers to make informed decisions.
AI summaries and insights
Get AI-powered summaries of reviews and key differences to save hours of research time.
Price quote comparisons
Collect personalized quotes from multiple vendors and compare them side-by-side in a single click.
Free tech stack audit
Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
What is Hotel Speaker?
Founded in 2017 | Headquarters in Paris (France) | 14 employees
Hotel Speaker is a hotel reputation management and guest review response platform. It uses AI to draft personalized replies to reviews across Google, Booking.com, TripAdvisor, Expedia and other channels, while a human editor refines each response in the guest’s language. It also includes analytics for tracking guest sentiment, custom KPIs, and benchmarking properties against competitors or other hotels in a group, helping hotels save staff time, improve communication, and turn review insights into better operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hotel Speaker products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hotel Speaker Reviews Analyzed: 2
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hotel Speaker Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hotel Speaker
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotel Speaker's Provided Description:
"HotelSpeaker responds to every guest review on every platform, including Google, Booking.com, TripAdvisor and Expedia, with an AI persona trained on your hotel's voice writing the first draft and a native-language human editor refining it before it goes live in the guest's language. Our Analytics and Online Reputation suite then shows what guests are actually saying, lets you set and track your own KPIs, and benchmarks each property against the other hotels in your group and your direct competitors, with every insight linked back to the reviews behind it. Founded in 2017, Hotelspeaker currently serves 2,000+ hotels, from independent properties to multi-property groups; on average they report 24% more online bookings and 2.5 times more efficient teams, and 96% of hotels that join us stay. Find your hotel and see how your reputation looks today: https://app.hotelspeaker.com/getting-started/ Or book a demo with our team: https://calendly.com/hotelspeaker/30m"
FAQs
Capabilities
Do more, and better.
Do more, and better.
Our service reduces review response time by 2.5 times while elevating the quality of replies.
A new, intuitive platform connected to all sources.
A new, intuitive platform connected to all sources.
Our platform seamlessly integrates with all your review sources and, once validated, ensures publication across all platforms.
We adapt to you. Fast.
We adapt to you. Fast.
We craft a fully personalised AI Persona of your hotel and continuously improve our responses to sound just like you want, but better, faster and more professional.
Every response matters. So does increasing revenue.
Every response matters. So does increasing revenue.
Our fully personalised responses will boost your future reservations by double digits (proven and confirmed by existing clients).
Know what's going well, and what could improve.
Know what's going well, and what could improve.
Exceptional feedback, all in one single place. Quickly identify strengths and areas to improve. Save time by focusing on what matters most to guests. Make data-driven decisions to enhance the guest's experience.
Automated review collection, response writing, and automated publication.
Automated review collection, response writing, and automated publication.
Our innovation combines the best of both worlds: the efficiency of AI with the warmth and accuracy of human service. We respond to every guest on every platform, using a personalised AI assistant trained to reflect each hotel’s tone of voice, values, and USPs, and supported by native-speaking human editors.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Hotel Speaker Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel Speaker is the #7 most trending product in the Reputation Management category (out of 62) and the #226 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotel Speaker’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hotel Speaker Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
References
"Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff."
David Martínez Urgell
Digital Marketing & e-Commerce Manager @
Hotel Derby
"Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?"
Eva Scheerlinck
General Manager @
Ibis Antwerpen Centrum
"Steven, General Manager Center Parcs Les Bois Francs We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI."
Steven H
General Manager @
Center Parcs Les Bois-Francs
Featured Customers
Hotelier Rating
Looking for specific info?
8
Fast reply drafting — but updates take too long
Quality Manager from 200 to 499 room Bed & Breakfast & Inn in Palm - Eagle Beach (Caribbean)
Verified
4 days ago
It helps me prepare a reply within seconds but still allows me to make modifications whenever necessary. Just would like to speed up the updating process.
Caribbean
Caribbean
Quality Manager
Large Hotel
10
Friendly, personalized review replies with only a slight delay
Assistant Manager from 200 to 499 room Boutique in Lisbon (Portugal)
Verified
6 days ago
What I like most about Hotel Speaker is how much it helps us respond to all guest reviews with a high level of friendliness, empathy, and professionalism.
I also really appreciate the fact that the platform allows us to use and take into consideration our knowledge of the majority of our hotel’s services, ensuring that our responses are ac...
Portugal
Portugal
Assistant Manager
Large Hotel
10
Fast responses and total peace of mind — more integrations and statistics are needed
Administrator from 25-49 room City Center Hotel in Almeria (Spain)
Verified
7 days ago
I've been working with Hotel Speaker for 2 years and my experience couldn't be better. I haven't had any problems whatsoever during this whole time. They respond to reviews very quickly and always tailor each response to what I'm looking for. It gives me the peace of mind of being able to review, edit, or expand any response if I consider i...
Spain
Spain
Administrator
Small Hotel
10
Extremely helpful support that makes busy operations easier
Guest relations from 200 to 499 room Airport/Conference Hotel in Chloraka (Cyprus)
Verified
8 days ago
Helps improve my skills, very very helpful specially in a busy family hotel like Leonardo Laura Beach and Splash Resort.
Cyprus
Cyprus
Guest relations
Large Hotel
10
Efficient review handling, but stronger analytics would help
Front desk from 200 to 499 room Branded Hotel in Opfikon (Switzerland)
Verified
8 days ago
It is very efficient and easy to use. The system remembers previously entered information and automatically applies it when creating new entries, which saves a lot of time. This is particularly helpful when working with recurring information, as there is no need to enter the same details again and again. The platform feels intuitive and mak...
Switzerland
Switzerland
Front desk
Large Hotel
10
Quick review replies with a useful mood-soother — but personalization needs work
Front desk from 200 to 499 room Boutique in Scheveningen (Netherlands)
Verified
11 days ago
As hotel, we love the fact that you could just double check if the generated answer makes sense and click on send. Also, it helps to find words when it comes to sooths the mood of an angry review.
Netherlands
Netherlands
Front desk
Large Hotel
10
Flexible review edits with a slight posting delay
Front desk from 200 to 499 room Resort in Palmanova (Spain)
Verified
12 days ago
What I like most is that they offer a range of options to choose from, and that you can request corrections and even edit the comments if you need to add something more specific.
Spain
Spain
Front desk
Large Hotel
10
Efficient, helpful support that solves fake guest feedback
Reception from 200 to 499 room Branded Hotel in Ixelles (Belgium)
Verified
14 days ago
We received a feedback of a "fake" guest and Andra gave us very useful advice and she will add a template immediately with her team. It is really efficient and helpful. We appreciate very much her support and it helps us a lot!
Belgium
Belgium
Reception
Large Hotel
10
Clear, full review comments that are easy to edit
Sales Manager from 200 to 499 room Extended Stay & Serviced Apartment in Antwerp (Belgium)
Verified
18 days ago
Hotel speaker gives a clear and full comment on the review of the client and it is very easy for the hotel to ask to change the wording or phrasing of the answers.
Belgium
Belgium
Sales Manager
Large Hotel
10
Easy to use and well organized
Reservations agent from 200 to 499 room City Center Hotel in Casablanca (Morocco)
Verified
20 days ago
We had a great experience with HotelSpeaker. The platform is professional, easy to use, and provides a convenient way to connect with hotels and manage speaking opportunities. The overall process was smooth and well organized, and I appreciated the clear communication and support throughout.
Morocco
Morocco
Reservations agent
Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 17
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HotelSpeaker helps hotels centralize, monitor and improve their online reputation in an intuitive and efficient way. It simplifies review management across platforms, provides clear insights, and helps teams respond faster and more consistently, saving time while improving guest trust and satisfaction.
Showing all answers to: "What does this product or service do well?"
HotelSpeaker helps hotels centralize, monitor and improve their online reputation in an intuitive and efficient way. It simplifies review management across platforms, provides clear insights, and helps teams respond faster and more consistently, saving time while improving guest trust and satisfaction.
Their personalized responses to online guest reviews across multiple platforms is easy to use and very accurate; ensuring a consistent tone that matches the hotel’s brand voice. Enabling an effortless approval and publication it significantly reduces the time and workload for hotel teams and incentivate our interaction with guests.
HotelSpeaker automates the collection, drafting and publishing of guest-review responses across ALL platforms, saving your team time while ensuring consistent, high-quality communication.
It blends AI-powered drafting with human editors and adapts each response to reflect your hotel’s unique tone, character and brand voice, in all languages.
For your guests, that translates into professional, timely replies; for you, it translates into better reputation management, improved guest trust, and increased likelihood of future bookings.
HotelSpeaker automates the collection, drafting and publishing of guest-review responses across ALL platforms, saving your team time while ensuring consistent, high-quality communication.
It blends AI-powered drafting with human editors and adapts each response to reflect your hotel’s unique tone, character and brand voice, in all languages.
For your guests, that translates into professional, timely replies; for you, it translates into better reputation management, improved guest trust, and increased likelihood of future bookings.
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Question:
What differentiates this product or service from the competition?
Answer:
What truly differentiates HotelSpeaker is its user-friendly interface, smart automation, and strong focus on real hotel operational needs. It’s not just a reputation tool, but a strategic partner that helps hotels turn guest feedback into actionable improvements and measurable business impact.
Showing all answers to: "What differentiates this product or service from the competition?"
What truly differentiates HotelSpeaker is its user-friendly interface, smart automation, and strong focus on real hotel operational needs. It’s not just a reputation tool, but a strategic partner that helps hotels turn guest feedback into actionable improvements and measurable business impact.
HotelSpeaker stands out from the competition thanks to its unique blend of advanced AI and human-quality, native-level writing that delivers highly personalized and culturally nuanced review responses. Unlike many tools that rely on generic templates, each reply match the hotel’s specific tone and brand identity while ensuring accuracy across multiple languages. Additionally, its ability to scale without sacrificing quality makes it ideal for properties with a high volume of international reviews, offering a level of customization and linguistic precision that many competitors cannot match.
HotelSpeaker doesn’t just use generic AI responses, it creates a custom “voice persona” for each hotel, informed by its brand identity, amenities and guest profile.
It combines AI efficiency with human oversight, meaning responses are both fast and sensitive to nuance - ideal for handling praise, complaints or mixed feedback with authenticity.
It supports multilingual responses and works across all review and survey channels, giving hotels international reach and ensuring consistent presence wherever guests leave feedback.
HotelSpeaker doesn’t just use generic AI responses, it creates a custom “voice persona” for each hotel, informed by its brand identity, amenities and guest profile.
It combines AI efficiency with human oversight, meaning responses are both fast and sensitive to nuance - ideal for handling praise, complaints or mixed feedback with authenticity.
It supports multilingual responses and works across all review and survey channels, giving hotels international reach and ensuring consistent presence wherever guests leave feedback.
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be: don’t see reputation management as a “nice to have” but as a key revenue driver. HotelSpeaker makes this process simple and effective, so start using it early and involve your team to build a consistent guest-centric culture.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be: don’t see reputation management as a “nice to have” but as a key revenue driver. HotelSpeaker makes this process simple and effective, so start using it early and involve your team to build a consistent guest-centric culture.
Define the tone and personality you want your guest responses to convey before onboarding and HotelSpeaker will do the rest for you. Take the time to share examples, preferences, and any specific guidelines with the team during setup. The clearer your input at the beginning, the more value you’ll get from the service.
Use HotelSpeaker as your full-time guest-communication assistant. Let it centralize review collection, draft personalized responses in your hotel’s own voice, and publish them across all platforms. The time saved on manual responses and the professionalism delivered can significantly boost your reputation and booking conversion - especially for multi-language or international guest profiles
Use HotelSpeaker as your full-time guest-communication assistant. Let it centralize review collection, draft personalized responses in your hotel’s own voice, and publish them across all platforms. The time saved on manual responses and the professionalism delivered can significantly boost your reputation and booking conversion - especially for multi-language or international guest profiles
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Recommended by
Mariona Masip
Coordinator
@
Barcelona Travel Hub
Xavi Garcia
Cluster Manager
@
Tech Tourism Cluster
Joaquin Fernandez
Manager Strategic Partnerships
@
Lighthouse
Joaquin Fernandez
Manager Strategic Partnerships
@
Lighthouse
Keir Beckwith
Director of Operations
@
Radisson Blu
Mariona Masip
Coordinator
@
Barcelona Travel Hub
Xavi Garcia
Cluster Manager
@
Tech Tourism Cluster
Joaquin Fernandez
Manager Strategic Partnerships
@
Lighthouse
Joaquin Fernandez
Manager Strategic Partnerships
@
Lighthouse
Keir Beckwith
Director of Operations
@
Radisson Blu
Isaura De Baets
Marketing
@
Otamiser
Are you a consultant or vendor that recommends Hotel Speaker?
Leave a recommendation
News
Hotel Speaker
1 month ago
The Guest Review Barometer Q2 2026: What 468,906 Guest Reviews Reveal About Hotels
Hotel Speaker
1 month ago
Why Hotel Review Scores Mean Different Things in Different Markets
Hotel Speaker
3 months ago
The State of Hotel Reputation Management
Hotel Speaker
3 months ago
How To Turn Guest Review Data Into Operational Decisions
Hotel Speaker
8 months ago
HotelSpeaker and Lighthouse Close The Guest Experience Loop
Hotel Speaker
11 months ago
How Derby Hotels Reduced Review Response Time by Over 75% with HotelSpeaker
Hotel Speaker
11 months ago
How Mo & Rose increased its online reservations by 27% with HotelSpeaker
Hotel Speaker Integrations
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
Otamiser
95% recommended by 12 hotels |
Listings Management
|
|
This integration hasn’t been verified by Tripadvisor yet.
Tripadvisor
100% recommended by 1 hotels |
|
|
This integration hasn’t been verified by Booking.com yet.
Booking.com
10% recommended by 1 hotels |
|
|
This integration hasn’t been verified by HolidayCheck AG yet.
HolidayCheck AG
0% recommended by 0 hotels |
|
|
This integration hasn’t been verified by Google yet.
Google
0% recommended by 0 hotels |
|
Support
Unverified
Hotel Speaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
Still gathering info?
Schedule a free 30-minute product demo consultation
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
This email may be incorrect
Our check detected that this address may have been entered incorrectly. Please confirm or correct it before we continue:
This looks like it may contain a typo.
Get Your Free AI Analyst Report
Custom recommendations tailored to your property
Trusted by
