Hotelspeaker

4.7 (27 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Work For Hotelspeaker? Claim Profile

Write a review

Hotelspeaker

4.8 (27 REVIEWS)

Ranked 7 (out of 50) in Reputation Management

Your one-stop service for 100% personalized AI review responses that create future reservations

95% recommended by 26 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Hotelspeaker’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Hotelspeaker for its ability to create personalized and timely responses to guest reviews, which significantly improve online reputation and save time. The tool excels in understanding hotel-specific tones of voice, adapting responses to changing situations, multilingual capabilities, and providing a user-friendly interface that is easy to implement. Suggestions for improvement include better personalization accuracy and more comprehensive dashboards. It's ideal for increasing efficiency and enhancing guest communication.

Read their reviews

Support

Supportive

Hoteliers often highlight the effectiveness and reliability of HotelSpeaker's customer support. Users appreciate the accessibility of support across various channels such as chat and email. The responsiveness of the support team is frequently commended, with quick resolution of issues being a notable point. Hoteliers also mention the expertise of the support staff, acknowledging their knowledge and effectiveness in dealing with queries. Onboarding support is another strength, making the initial setup and training for new users smoother. Overall, the presence of helpful resources like FAQs and tutorials contributes to an excellent support experience for hoteliers using HotelSpeaker.

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with responses being adjusted immediately and the new ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're quick, they cover all the major review sites, and they really get our hotel's voice. What I appreciate most is the time it's saved us and the boost in our online engagement. It’s not just about responding to reviews; it’s about connecting with guests and making sure their feedback is valued. Plus, the multilingual support ...

See full review

General Manager

10 months ago

Verified

... The interface is very easy to use. Replies to guests in general are very professional and consistent. The user experience is very good. ...

See full review

Marketing executive

10 months ago

Verified

... I really like the support and the follow up of the HS team and the quality of the answers provided by the platform ...

See full review

Regional Managemernt Assistant

10 months ago

Verified

... To be honest, I cannot think of anything! Their Support team (Sophie) is there to support with anything that might not work fully in the beginning! ...

See full review

Rooms Division Manager

10 months ago

Verified

... Personalized answers to reviews and going deep into complaints mentioned in reviews. They are really going deep into subject and answer professionally. ...

See full review

Rooms Division Manager

10 months ago

Verified

... Personalized answers to reviews and going deep into complaints mentioned in reviews. They are really going deep into subject and answer professionally. ...

See full review

Rooms Division Manager

10 months ago

Verified

... Personalized answers to reviews and going deep into complaints mentioned in reviews. They are really going deep into subject and answer professionally. ...

See full review

General Manager

10 months ago

Verified

... Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews. ...

See full review

General Manager

10 months ago

Verified

... Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews. ...

See full review

Owner

10 months ago

Verified

... Hotelspeaker understands my establishment and is able to write a very personalised response to the many reviews we receive. They are an addition to my onsite team. Great service, fantastic ...

See full review

Owner

10 months ago

Verified

... Personalised, well written responses to my clients' reviews ...

See full review

Automation

Streamlined

Hoteliers often highlight the automation capabilities of HotelSpeaker as a significant benefit, noting that the AI-driven tools greatly enhance workflow efficiency. The service is praised for its ability to quickly tailor responses to meet individual style preferences, thus minimizing the time spent on recurring tasks like handling online reviews. The automation features ensure that responses to guest reviews are prompt, consistent, and personalized, thereby reducing manual intervention and associated errors. This combination of AI personalization and automation facilitates improved online reputation management, making it indispensable for day-to-day activities.

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're ...

See full review

Communications Manager

10 months ago

Verified

... Hotelspeaker is the service which saves me most of the time in my day to day activities. They understand the core of what we try to offer to our clients and improve my online reputation by writing ...

See full review

Integrations

Connected

Hoteliers often note that HotelSpeaker's Reputation Management product excels in its range of integrations with major review platforms, allowing for seamless synchronization of responses and data. They appreciate the ease of setting up these integrations, highlighting that the process is straightforward and user-friendly. Additionally, hoteliers acknowledge the reliability of these integrations, with consistent performance noted across various systems without significant syncing issues. However, they suggest that a dashboard recap feature for review scores could be an advantageous addition, providing easier access to aggregated review data.

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're ...

See full review

Marketing executive

10 months ago

Verified

... Maybe you could integrate some dashboard with a recap of the reviews score? just for us to see that :) ...

See full review

Value

Balanced

Hoteliers often find significant value in HotelSpeaker’s Reputation Management product due to its ability to streamline guest communication, saving them considerable time and enhancing operational efficiency. They appreciate the highly personalized responses it crafts, aligning with each hotel's unique voice and style, which not only maintains but also boosts their online reputation. The tool's capability to cover major review sites and its multilingual support are notable advantages that ensure broader guest engagement. Additionally, the responsive nature of the system, combined with rapid updates via its effective chat function, adds to its perceived value, making it an indispensable tool for managing reputational tasks seamlessly.

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with responses being adjusted immediately and the new information saved, is highly ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

Owner

10 months ago

Verified

... Good reputation manager ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're quick, they cover all the major review sites, and they really get our hotel's voice. What I appreciate most is the time it's saved us and the boost in our online engagement. It’s not just about responding to reviews; it’s about connecting with guests and making sure their feedback is valued. Plus, the multilingual support is a big win for us, ensuring no guest feels left out. Going with HotelSpeaker turned out to be a great ...

See full review

Assistant to the General Manager

10 months ago

Verified

... With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is ...

See full review

Assistant to the General Manager

10 months ago

Verified

... With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is ...

See full review

Assistant to the General Manager

10 months ago

Verified

... It would be great to have a "live" chat function with Hotel Speaker, for quick questions/adjustments in your replies. This would speed up the process even more! ...

See full review

Assistant to the General Manager

10 months ago

Verified

... It would be great to have a "live" chat function with Hotel Speaker, for quick questions/adjustments in your replies. This would speed up the process even more! ...

See full review

Assistant to the General Manager

10 months ago

Verified

... With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is ...

See full review

Regional Managemernt Assistant

10 months ago

Verified

... Amazing tool to increase effectivity across your Operations team! ...

See full review

General Manager

10 months ago

Verified

... Amazing support; adaptive offer - we were able to change the contract once needed; developing the offer around our needs! ...

See full review

General Manager

10 months ago

Verified

... Amazing support; adaptive offer - we were able to change the contract once needed; developing the offer around our needs! ...

See full review

General Manager

10 months ago

Verified

... Amazing support; adaptive offer - we were able to change the contract once needed; developing the offer around our needs! ...

See full review

General Manager

10 months ago

Verified

... Further development of the answers; ongoing adaption for answer quality in the tone of voice of the customer. But actually all fine! ...

See full review

Rooms Division Manager

10 months ago

Verified

... There is nothing at the moment we would like to see improved. We are having this tool for about a year now and we are happy. ...

See full review

Rooms Division Manager

10 months ago

Verified

... There is nothing at the moment we would like to see improved. We are having this tool for about a year now and we are happy. ...

See full review

General Manager

10 months ago

Verified

... Top experience, Gain of Time. ...

See full review

General Manager

10 months ago

Verified

... Top experience, Gain of Time. ...

See full review

Communications Manager

10 months ago

Verified

... Hotelspeaker is the service which saves me most of the time in my day to day activities. They understand the core of what we try to offer to our clients and improve my online reputation by writing ...

See full review

Functionality

Balanced

Hoteliers often highlight the functionality of HotelSpeaker's Reputation Management product as being exceptional in handling online reviews with impeccable efficiency. They appreciate the core feature of personalized responses tailored to their style and preferences, which saves a significant amount of time. The automation capabilities are notably praised for enabling quick adjustments and instantly updating responses to reflect changes. Users also value the language support feature, allowing them to provide well-crafted responses in multiple languages, which enhances global reach. Overall, they regard the product as a reliable and scalable solution that enhances their online reputation by maintaining consistent, high-quality interactions with guests.

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with responses ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... The Ideal Companion for Tailored Response Management. ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... The Ideal Companion for Tailored Response Management. ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Hotelspeaker makes responding to customers easy and convenient and saving an immense volume of time every day.responsive staff for personalized answers ...

See full review

General Manager

10 months ago

Verified

... Nothing special, maybe improve the main dashboard and an automatic translation of all comments to the default language to make it eady ...

See full review

Owner

10 months ago

Verified

... Good reputation manager ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're quick ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're ...

See full review

Owner

10 months ago

Verified

... I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're ...

See full review

Marketing executive

10 months ago

Verified

... Maybe you could integrate some dashboard with a recap of the reviews score? just for us to see that :) ...

See full review

Assistant to the General Manager

10 months ago

Verified

... With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is ...

See full review

Assistant to the General Manager

10 months ago

Verified

... With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is ...

See full review

Assistant to the General Manager

10 months ago

Verified

... With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is ...

See full review

Regional Managemernt Assistant

10 months ago

Verified

... Hotelspeaker is easy to implement across bigger properties, accurate, easy-to-use and saves our team a lot of time resulting into more efficiency. ...

See full review

Regional Managemernt Assistant

10 months ago

Verified

... To be honest, I cannot think of anything! Their Support team (Sophie) is there to support with anything that might not work fully in the beginning! ...

See full review

General Manager

10 months ago

Verified

... Further development of the answers; ongoing adaption for answer quality in the tone of voice of the customer. But actually all fine! ...

See full review

General Manager

10 months ago

Verified

... At least today I do not see what could be improved.we always have the final hand to change the answer or ask the writers tto change it in another way. ...

See full review

General Manager

10 months ago

Verified

... Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews. ...

See full review

General Manager

10 months ago

Verified

... Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews. ...

See full review

General Manager

10 months ago

Verified

... Top experience, Gain of Time. ...

See full review

General Manager

10 months ago

Verified

... Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews. ...

See full review

Owner

10 months ago

Verified

... Personalised, well written responses to my clients' reviews ...

See full review

Owner

10 months ago

Verified

... I don't see anything that can be improved. We have worked together in the last 5 years and Hotelspeaker has always the fingers on the pulse when it comes to this very important task. ...

See full review

Owner

10 months ago

Verified

... Personalised, well written responses to my clients' reviews ...

See full review

Communications Manager

10 months ago

Verified

... Personalised, perfectly written in all languages ...

See full review

Communications Manager

10 months ago

Verified

... Personalised, perfectly written in all languages ...

See full review

Communications Manager

10 months ago

Verified

... Hotelspeaker is the service which saves me most of the time in my day to day activities. They understand the core of what we try to offer to our clients and improve my online reputation by writing ...

See full review

Communications Manager

10 months ago

Verified

... Personalised, perfectly written in all languages ...

See full review

Communications Manager

10 months ago

Verified

... Hotelspeaker is the service which saves me most of the time in my day to day activities. They understand the core of what we try to offer to our clients and improve my online reputation by writing ...

See full review

User Interface

Intuitive

Hoteliers often highlight the user interface of HotelSpeaker’s Reputation Management product as easy to navigate, enabling users to locate menus and features without difficulty. They commend the modern and professional visual design that enhances user interaction. The interface is responsive, minimizing delays and ensuring a seamless user experience. Users also appreciate the clarity with which data, graphs, and key details are presented, making information easy to understand. Additionally, the interface is described as being straightforward for both new users and seasoned users, requiring minimal training. There is also a call for improvements such as an automatic translation feature and enhancements to the main dashboard to further increase user accessibility, but overall, the interface receives positive feedback for its ease of use and efficiency.

Hotel Owner - Manager

10 months ago

Verified

... Nothing needs to be improved, I am very satisfied with the service. I am looking forward to the make-over of the platform. I was informed this is due soon. ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... The synergy between advanced AI personalization and human oversight is impeccable. The ability to update HotelSpeaker instantly about any changes or temporary situations through a chat function, with ...

See full review

Hotel Owner - Manager

10 months ago

Verified

... Nothing needs to be improved, I am very satisfied with the service. I am looking forward to the make-over of the platform. I was informed this is due soon. ...

See full review

General Manager

10 months ago

Verified

... Nothing special, maybe improve the main dashboard and an automatic translation of all comments to the default language to make it eady ...

See full review

General Manager

10 months ago

Verified

... Nothing special, maybe improve the main dashboard and an automatic translation of all comments to the default language to make it eady ...

See full review

Marketing executive

10 months ago

Verified

... Maybe you could integrate some dashboard with a recap of the reviews score? just for us to see that :) ...

See full review

Regional Managemernt Assistant

10 months ago

Verified

... Hotelspeaker is easy to implement across bigger properties, accurate, easy-to-use and saves our team a lot of time resulting into more efficiency. ...

See full review

Regional Managemernt Assistant

10 months ago

Verified

... Hotelspeaker is easy to implement across bigger properties, accurate, easy-to-use and saves our team a lot of time resulting into more efficiency. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Time-saving
Personalized Responses
Implementation and Ease of Use
Accuracy and Quality Control
Need for Ongoing Improvements
Customer Support
Adaptability and Customization
Improving Online Reputation
Multilingual Capabilities
Dashboard and Reporting

What Types of Hotels Hotelspeaker is Popular For

Size

8 | Large (75-199 room)

3 | Medium (25-74 room)

14 | X-Large (200+ room)

2 | X-Small (1-9 room)

Country

5 | Belgium

5 | Spain

4 | Germany

3 | Netherlands

2 | United States of America

1 | South Africa

1 | Luxembourg

Type

3 | Bed & Breakfast & Inns

10 | Boutiques

13 | Branded Hotels

16 | City Center Hotels

11 | Airport/Conference Hotels

1 | Hostels

2 | Limited Service & Budget Hotels

6 | Luxury Hotels

1 | Resorts

1 | Vacation Rentals & Villas

Region

2 | North America

18 | Europe

1 | Africa

Category

27 | Reputation Management

Didn’t find what you were looking for?

What is Hotelspeaker?

Founded in 2018 | Headquarters in Paris (France) | 14 employees
Hotelspeaker is a review management platform designed to streamline and enhance the way hoteliers handle guest reviews. By utilizing advanced AI technology, Hotelspeaker crafts personalized and timely responses to guest feedback, significantly boosting online reputation and saving valuable time. The platform excels in understanding the specific tone of voice for each hotel, adapting responses as situations change, and offering multilingual support. Hotelspeaker is a value-adding tool that fits seamlessly into existing business operations, thanks to its intuitive and easy-to-implement user interface. Hoteliers can approve AI-generated responses through a user-friendly dashboard before they are published across various platforms. The system also allows access to professional native editors for added accuracy and refinement, making it ideal for improving efficiency and enhancing guest communication. However, further improvements can be made in personalization accuracy and dashboard comprehensiveness. In summary, Hotelspeaker automates and enhances the review response process, ensuring your guest communications are efficient, personalized, and timely.

Capabilities

Increase your Future Revenue

Save valuable time

A user-friendly platform connected to all sources

AI Plans tailored for the hotel’s needs

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Hotelspeaker Reviews Summary

4.7
Excellent
27 reviews
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5

Recommended by

City Center Hotels 96% recommended by 16 City Center Hotels
Branded Hotels 95% recommended by 13 Branded Hotels
Airport/Conference Hotels 96% recommended by 11 Airport/Conference Hotels
Boutiques 98% recommended by 10 Boutiques
Luxury Hotels 95% recommended by 6 Luxury Hotels
Bed & Breakfast & Inns 80% recommended by 3 Bed & Breakfast & Inns
Limited Service & Budget Hotels 95% recommended by 2 Limited Service & Budget Hotels
Hostels 100% recommended by 1 Hostels
Resorts 80% recommended by 1 Resorts
Vacation Rentals & Villas 80% recommended by 1 Vacation Rentals & Villas

Achievements

Trending Product

This vendor's trending score is rising, Hotelspeaker is the #13 most trending product in the Reputation Management category (out of 50) and the #669 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Hotelspeaker’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Hotelspeaker Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelspeaker Average Hotelspeaker

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare Hotelspeaker to Top Alternatives

View top Hotelspeaker alternatives
Get recommendation Image
Want to find out if Hotelspeaker is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Hotelspeaker Reviews

Hotelier Rating

Excellent
23
Very Good
4
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Medium (3)
  • Large (8)
  • X-Large (14)

Country

  • Belgium
    Belgium
    (5)
  • Spain
    Spain
    (5)
  • Germany
    Germany
    (4)
  • Netherlands
    Netherlands
    (3)
  • United States of America
    United States of America
    (2)
  • South Africa
    South Africa
    (1)
  • Luxembourg
    Luxembourg
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (18)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Hotelspeaker for its ability to create personalized and timely responses to guest reviews, which significantly improve online reputation and save time. The tool excels in understanding hotel-specific tones of voice, adapting responses to changing situations, multilingual capabilities, and providing a user-friendly interface that is easy to implement. Suggestions for improvement include better personalization accuracy and more comprehensive dashboards. It's ideal for increasing efficiency and enhancing guest communication.

AI-generated from the text of customer reviews

Time-saving
Personalized Responses
Implementation and Ease of Use
Accuracy and Quality Control
Need for Ongoing Improvements
Customer Support
Adaptability and Customization
Improving Online Reputation
Multilingual Capabilities
Dashboard and Reporting

Looking for specific info?

10

Personalised, perfectly written in all languages

Communications Manager from 5 to 9 room in Queralbs (Spain)

Verified
10 months ago
Hotelspeaker is the service which saves me most of the time in my day to day activities. They understand the core of what we try to offer to our clients and improve my online reputation by writing impeccably on the internet.
Country Spain
Communications Manager
X-Small Hotel
Share review
10

Personalised, well written responses to my clients' reviews

Owner from 50-74 room Boutique in Sitges (Spain)

Verified
10 months ago
Hotelspeaker understands my establishment and is able to write a very personalised response to the many reviews we receive. They are an addition to my onsite team. Great service, fantastic collaboration with the company
Country Spain
Owner
Medium Hotel
Share review
10

Top experience, Gain of Time.

General Manager from 100 to 199 room Airport/Conference Hotel in Findel (Luxembourg)

Verified
10 months ago
Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews.
Country Luxembourg
General Manager
Large Hotel
Share review
10

Great serivce

Rooms Division Manager from 75-99 room City Center Hotel in Maastricht (The Netherlands)

Verified
10 months ago
Personalized answers to reviews and going deep into complaints mentioned in reviews. They are really going deep into subject and answer professionally.
Country The Netherlands
Rooms Division Manager
Large Hotel
Share review
10

Great customer service and partnership

General Manager from 200 to 499 room City Center Hotel in Berlin (Germany)

Verified
10 months ago
Amazing support; adaptive offer - we were able to change the contract once needed; developing the offer around our needs!
Country Germany
General Manager
X-Large Hotel
Share review
10

Amazing tool to increase effectivity across your Operations team!

Regional Managemernt Assistant from 500+ room Boutique in Amsterdam (Netherlands)

Verified
10 months ago
Hotelspeaker is easy to implement across bigger properties, accurate, easy-to-use and saves our team a lot of time resulting into more efficiency.
Country Netherlands
Regional Managemernt Assistant
X-Large Hotel
Share review
10

Very helpfull!

Assistant to the General Manager from 200 to 499 room Branded Hotel in Badhoevedorp (The Netherlands)

Verified
10 months ago
With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is exceptional.
Country The Netherlands
Assistant to the General Manager
X-Large Hotel
Share review
10

Great service

Marketing executive from 200 to 499 room Boutique in Bruxelles (Belgium)

Verified
10 months ago
I really like the support and the follow up of the HS team and the quality of the answers provided by the platform
Country Belgium
Marketing executive
X-Large Hotel
Share review
10

Excellent service, excellent platform.

General Manager from 50-74 room Boutique in Munich (Germany)

Verified
10 months ago
The interface is very easy to use. Replies to guests in general are very professional and consistent. The user experience is very good.
Country Germany
General Manager
Medium Hotel
Share review
10

Good reputation manager

Owner from 50-74 room City Center Hotel in Gent (Belgium)

Verified
10 months ago
I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're quick, they cover all the major review sites, and they really get our hotel's voice. What I appreciate most is the time it's saved us and the boos...
Country Belgium
Owner
Medium Hotel
Share review
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.

by Keir Beckwith (Radisson Blu) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.

by Keir Beckwith (Radisson Blu) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.

by Keir Beckwith (Radisson Blu) on January 12, 2025

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Keir Beckwith Director of Operations @ Radisson Blu
RecommendationAvatar
Keir Beckwith Director of Operations @ Radisson Blu
Are you a consultant or vendor that recommends Hotelspeaker? Leave a recommendation

Hotelspeaker Integrations

Need help with an integration?
Connect with hapi
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

Company Functionality
Otamiser
Otamiser

95% recommended by 12 hotels

Listings Management

Support

Unverified

Hotelspeaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

76/100

Recommended

95%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
A booking solution that seamlessly transforms lookers into bookers for direct booking conversion.
Learn more

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .