The better your reputation, the higher your revenue
Hotelspeaker
4.5 (15 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotelspeaker
Unranked in Reputation Management
Your one-stop service for 100% personalized AI review responses that create future reservations
91% recommended by 14 hotels
Hotelspeaker has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.4/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Hotelspeaker is the #5 most trending product in the Reputation Management category (out of 46) and the #162 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelspeaker’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Hotelspeaker
Founded in 2018 | Headquarters in Paris (France) | 14 employees
From A to Z, our review response service has got you covered. We craft the perfect AI persona for you, delivering highly personalized responses that not only drive future revenue but also save you valuable time. Plus, if needed, you also have access to professional native editors for that extra touch of refinement.
You approve the responses on our user-friendly dashboard, we publish them on all platforms. Done, leave the hard work to us!
Capabilities
Increase your Future Revenue
Increase your Future Revenue
Our fully personalized responses will boost your future reservations by double digits.
Save valuable time
Save valuable time
Our service reduces review response time by 2.5 times while elevating the quality of replies.
A user-friendly platform connected to all sources
A user-friendly platform connected to all sources
Our platform seamlessly integrates with all your review sources and, once validated, ensures publication across all platforms.
AI Plans tailored for the hotel’s needs
AI Plans tailored for the hotel’s needs
Utilizes AI to create custom plans tailored to a hotel's unique requirements
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Hotelspeaker to Top Alternatives
Quickly and easily gather feedback from your guests and actively manage your online reputation
Reputation management that can easily be managed in one place.
Want to find out if Hotelspeaker is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
8
A time-saving and useful tool!
Marketing / Communication from 500+ room Vacation Rentals & Villa in Andorra la Vella (Andorra)
Verified
6 days ago
The main advantage of this tool is that it saves us time in responding to our customers' comments and allows us to personalise our responses. It also gives us greater visibility and improves our online reputation.
Andorra
Andorra
Marketing / Communication
X-Large Hotel
9
Management improvement
Quality manager from 500+ room Branded Hotel in Bilbo (Spain)
Verified
6 days ago
Speed in response, native language in responses, traceability of all communication and global data of the group
Spain
Spain
Quality manager
X-Large Hotel
10
A very useful tool
General manager from 75-99 room Boutique in Barcelona (Spain)
Verified
20 days ago
A very useful tool for the hotel industry, it makes it much easier for us to keep our reputation up to date.
Spain
Spain
General manager
Large Hotel
8
Happy with the service of hotelspeaker
Back Office Coordinator from 100 to 199 room City Center Hotel in Den Haag (Netherlands)
Verified
25 days ago
Hotelspeaker helps me with answering reviews. It is nice that there are templates (AI) available and that in other cases they already write a reply that I only have to check before sending
Netherlands
Netherlands
Back Office Coordinator
Large Hotel
10
Great platform
Operations Manager from 200 to 499 room City Center Hotel in Amsterdam (Netherlands)
Verified
25 days ago
The system saves the hotel staff lot of time. All the guest get a quick- response. The A1 response is usually a good answer and otherwise you can use the redactor answer.
Netherlands
Netherlands
Operations Manager
X-Large Hotel
8
Quick and easy
CEO Assistant from 500+ room Branded Hotel in Cala Galdana (Spain)
Verified
26 days ago
Hotelspeaker is easy to use and allows you to save a lot of time in the writing of a reply. Especially, it is great having different options to use.
Spain
Spain
CEO Assistant
X-Large Hotel
10
Makes life easier
Operations Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Verified
26 days ago
In the fast-paced hospitality industry, effective communication with hotel guests is paramount. Hotelspeaker emerges as a game-changer, providing a streamlined solution for crafting personalized and timely responses to guest reviews. As a manager, I can confidently say that this platform has revolutionized our guest relations, saving us val...
Netherlands
Netherlands
Operations Manager
X-Large Hotel
8
Great for mass review reply.
Operations Manager from 500+ room City Center Hotel in Amsterdam (Netherlands)
Verified
28 days ago
Fast and easy lay-out of website / supports many local languishes / very fast! (100 reviews in an hour) / option to change tone of voice
Netherlands
Netherlands
Operations Manager
X-Large Hotel
9
Quick and easy
GM from 100 to 199 room Branded Hotel in Antwerpen (Belgium)
Verified
28 days ago
It's easy to use, it's "dummie proof" i.e. you can delegate it when you are on holiday, it's one-stop-shop, it provides different languages, it's personalized
Belgium
Belgium
GM
Large Hotel
10
Hotelspeaker makes it possible to give a high quality adequate response within a respectable time.
General Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Verified
28 days ago
Fact that you can chose to change the suggested text and / or add relevant extra information makes that you can even more personalize the (suggested) replies.
Netherlands
Netherlands
General Manager
X-Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Showing all answers to: "What does this product or service do well?"
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Question:
What differentiates this product or service from the competition?
Answer:
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Showing all answers to: "What differentiates this product or service from the competition?"
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Recommended by
Keir Beckwith
Director of Operations
@
Radisson Blu
Keir Beckwith
Director of Operations
@
Radisson Blu
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Integrations
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Support
Unverified
Hotelspeaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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