Hotel Speaker

4.7 (142 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotel Speaker

Ranked 3 (out of 57) in Reputation Management

Smart, Personalised Review Response & Management for Hotels

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Bell avatar Bell - AI powered product analyst

I analyzed all of Hotel Speaker’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like HotelSpeaker for its ability to streamline the management of guest reviews, saving valuable operational time and enhancing guest experiences. The AI-driven responses offer a professional tone, boosting the hotel's online reputation. It excels in providing multilingual support and personalization options, helping properties cater to diverse markets and improve guest satisfaction. Users appreciate its centralization of reviews across platforms, improving response times and enabling analysis for trend identification, which can lead to increased revenue and reduced operational costs.

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Melia, Barcelo, Accor & 133 others

Read their reviews

What Types of Hotels Hotel Speaker is Popular For

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

18 | Mid-Sized (25-74 room)

63 | Large (75-199 room)

53 | X-Large (200+ room)

Country

31 | Spain

28 | Belgium

22 | Germany

16 | Netherlands

8 | France

4 | Greece

4 | United Kingdom

2 | South Africa

2 | Cyprus

2 | Morocco

2 | Italy

1 | Luxembourg

1 | China

1 | United States of America

1 | Albania

1 | Portugal

1 | Bulgaria

1 | Australia

1 | Sweden

Type

67 | Branded Hotels

58 | City Center Hotels

52 | Airport/Conference Hotels

46 | Boutiques

29 | Luxury Hotels

28 | Resorts

27 | Bed & Breakfast & Inns

26 | Limited Service & Budget Hotels

5 | Hostels

4 | Vacation Rentals & Villas

2 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

122 | Europe

4 | Africa

1 | North America

1 | Asia Pacific

1 | Oceania

Category

142 | Reputation Management

What is Hotel Speaker?

Founded in 2018 | Headquarters in Paris (France) | 14 employees
Hotel Speaker is a review management platform that enhances how hotels handle and respond to online guest reviews. Leveraging advanced AI technology, it creates personalized and timely responses that reflect the unique tone of voice of each hotel, significantly improving online reputation. The platform excels in supporting multilingual capabilities and offers an easy-to-implement, user-friendly interface. By automating the collection, writing, and publishing of review responses, Hotel Speaker saves time for hotel teams, increases efficiency, and elevates guest communication, ultimately supporting hotels in boosting future bookings.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Hotel Speaker products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Hotel Speaker

FAQs

Capabilities

Do more, and better.

A new, intuitive platform connected to all sources.

We adapt to you. Fast.

Every response matters. So does increasing revenue.

Know what's going well, and what could improve.

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Hotel Speaker Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotel Speaker is the #3 most trending product in the Reputation Management category (out of 57) and the #115 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotel Speaker’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Hotel Speaker Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotel Speaker Average Hotel Speaker

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No matching results

0

Success Stories

3

References

8

Featured Customers

Hotel Speaker Case Studies

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Hotel Speaker doesn’t have any case studies available

Hotel Speaker Reviews

Hotelier Rating

Excellent
121
Very Good
18
Average
2
Poor
1
Terrible
0

Property Size

  • X-Small (3)
  • Small (5)
  • Mid-Sized (18)
  • Large (63)
  • X-Large (53)

Country

  • Spain
    Spain
    (31)
  • Belgium
    Belgium
    (28)
  • Germany
    Germany
    (22)
  • Netherlands
    Netherlands
    (16)
  • France
    France
    (8)
  • Greece
    Greece
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • South Africa
    South Africa
    (2)
  • Cyprus
    Cyprus
    (2)
  • Morocco
    Morocco
    (2)
  • Italy
    Italy
    (2)
  • Luxembourg
    Luxembourg
    (1)
  • China
    China
    (1)
  • United States of America
    United States of America
    (1)
  • Albania
    Albania
    (1)
  • Portugal
    Portugal
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Australia
    Australia
    (1)
  • Sweden
    Sweden
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (122)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • Africa
    Africa
    (4)
10

Hotel Speaker is a reliable and professional partner for managing guest reviews.

Operations Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)

Verified
2 days ago
Working with Hotel Speaker has been a truly valuable experience. Their platform makes it easy to manage and respond to guest reviews in a professional, timely, and personalized way. The team is highly reliable, proactive, and always goes the extra mile to ensure that each response reflects the voice and standards of the hotel. Since partner...
Country Netherlands
Operations Manager
X-Large Hotel
10

Highly Recommend This Platform

General Manager from 75-99 room Boutique in Saint-Gilles (Belgium)

Verified
2 days ago
The exceptional customer service and the intuitive interface.The proactive alerts and detailed analytics provided by the platform. The seamless integration with our existing systems.
Country Belgium
General Manager
Large Hotel
8

Very intuitive and easy to use

Hotel Manager from 100 to 199 room Boutique in Sitges (Spain)

Verified
2 days ago
Very visual and practical when it comes to detailing customer opinions, and the standard responses are very accurate. Wide variety of languages, and very reliable translations
Country Spain
Hotel Manager
Large Hotel
9

Highly recommend

Head of Sales & Marketing from 200 to 499 room Branded Hotel in Stockholm (Sweden)

Verified
2 days ago
Has helped us streamline and save time with our reviews as well as ensuring that we keep a superb language outwards.
Country Sweden
Head of Sales & Marketing
X-Large Hotel
9

A great ally

Asistente de dirección from 500+ room Resort in

Verified
3 days ago
Hotel Speaker is an excellent tool for streamlining responses to reviews left by our guests, in a personalized and expeditious manner.
Asistente de dirección
X-Large Hotel
9

Excellent Tool for Boosting Online Reputation

Operations Manager from 200 to 499 room City Center Hotel in Amsterdam (Netherlands)

Verified
3 days ago
The ability to monitor and respond to reviews from multiple platforms in one dashboard is incredibly convenient. Plus, the AI-generated responses are smart, well-written, and save us a lot of time while still sounding personalized.
Country Netherlands
Operations Manager
X-Large Hotel
8

Effective support for managing large volumes of data

CMO from 500+ room Branded Hotel in

Verified
3 days ago
What I love most about Hotel Speaker is the incredible ease of generating responses that are not only accurate but also faithfully reflect our brand values ​​and essence. The tool allows us to respond accurately, avoiding generic responses and conveying an authentic and consistent corporate voice. This ability to maintain brand identity in...
CMO
X-Large Hotel
9

Great Tool

Rooms Division Manager from 50-74 room City Center Hotel in Tegelen (Netherlands)

Verified
3 days ago
HotelSpeaker saves us valuable time and consistently delivers professional, personalized replies to our guests. Excellent tool for any hotel operation.
Country Netherlands
Rooms Division Manager
Mid-Sized Hotel
10

Gratitude

Directora from 100 to 199 room Hostel in Aguilas (Spain)

Verified
3 days ago
What I like most is the efficiency and speed with which it locates all the reviews pending responses. It's a great help for our time management.
Country Spain
Directora
Large Hotel
10

Professional work

DG from 100 to 199 room Boutique in Casablanca (Morocco)

Verified
3 days ago
Fast and accurate responses to customer feedback, plus the choice of responses between AI and editors.
Country Morocco
DG
Large Hotel
Isabelle from Hotel Speaker replied
Hello Radouane! Thanks a lot for your kind words! We're really glad to hear you value the speed and accuracy of our responses, and that the mix between AI and our editors is working well for you. That’s exactly what we aim for with our “humanized AI” approach. Also, thanks for sharing your ideas for additional features -super helpful! We’re always looking at ways to make the platform even more useful, so your input means a lot. Kind regards, Isabelle Hotelspeaker
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.

Question:

What differentiates this product or service from the competition?

Answer:

HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Keir Beckwith Director of Operations @ Radisson Blu
RecommendationAvatar
Keir Beckwith Director of Operations @ Radisson Blu
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News

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Hotel Speaker Integrations

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Tripadvisor

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100% recommended by 1 hotels


Booking.com

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Booking.com

10% recommended by 1 hotels


HolidayCheck AG

This integration hasn’t been verified by HolidayCheck AG yet.

HolidayCheck AG

0% recommended by 0 hotels


Google

This integration hasn’t been verified by Google yet.

Google

0% recommended by 0 hotels


Support

Unverified

Hotel Speaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

95%

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