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Hotel Speaker
4.7 (151 REVIEWS)
HT Score
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotel Speaker
Ranked 3 (out of 57) in Reputation Management
Smart, Personalised Review Response & Management for Hotels
95% recommended by 145 hotels
Melia, Barcelo, Accor & 142 others
Bell - AI powered product analyst
I analyzed all of Hotel Speaker’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Brand X automates routine tasks, freeing up significant time for staff to focus on enhancing guest experiences. The integration of automated translation improves communication with international guests, potentially increasing global bookings and revenue. However, some users note that the AI-generated responses can appear insincere, requiring manual edits to maintain authenticity. This balance between automation and personalization helps decrease operational costs while improving guest interactions.
Melia, Barcelo, Accor & 142 others
Read their reviewsWhat Types of Hotels Hotel Speaker is Popular For
Size
3 | X-Small (1-9 room)
5 | Small (10-24 room)
19 | Mid-Sized (25-74 room)
65 | Large (75-199 room)
59 | X-Large (200+ room)
Country
32 | Spain
28 | Belgium
25 | Germany
17 | Netherlands
8 | France
4 | United Kingdom
4 | Greece
3 | Morocco
2 | South Africa
2 | Cyprus
2 | Italy
1 | Luxembourg
1 | China
1 | United States of America
1 | Albania
1 | Portugal
1 | Bulgaria
1 | Australia
1 | Norway
1 | Sweden
1 | Mexico
1 | Austria
Type
74 | Branded Hotels
62 | City Center Hotels
56 | Airport/Conference Hotels
47 | Boutiques
32 | Luxury Hotels
29 | Bed & Breakfast & Inns
29 | Resorts
28 | Limited Service & Budget Hotels
6 | Hostels
4 | Vacation Rentals & Villas
2 | Extended Stay & Serviced Apartments
1 | RV Parks & Campgrounds
Region
129 | Europe
5 | Africa
2 | North America
1 | Asia Pacific
1 | Oceania
Category
151 | Reputation Management
Didn’t find what you were looking for?
What is Hotel Speaker?
Founded in 2018 | Headquarters in Paris (France) | 14 employees
Hotel Speaker is a review management platform that enhances how hotels handle and respond to online guest reviews. Leveraging advanced AI technology, it creates personalized and timely responses that reflect the unique tone of voice of each hotel, significantly improving online reputation. The platform excels in supporting multilingual capabilities and offers an easy-to-implement, user-friendly interface. By automating the collection, writing, and publishing of review responses, Hotel Speaker saves time for hotel teams, increases efficiency, and elevates guest communication, ultimately supporting hotels in boosting future bookings.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hotel Speaker products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hotel Speaker Reviews Analyzed: 2
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hotel Speaker Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hotel Speaker
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotel Speaker's Provided Description:
"HotelSpeaker transforms how hotels manage and respond to online guest reviews. Combining smart AI with human warmth, we deliver fully personalised responses—on time, in any language, and on every platform. Our dedicated platform automates review collection, response writing, and publishing, saving hotel teams time while protecting reputation and boosting future bookings."
FAQs
Capabilities
Do more, and better.
Do more, and better.
Our service reduces review response time by 2.5 times while elevating the quality of replies.
A new, intuitive platform connected to all sources.
A new, intuitive platform connected to all sources.
Our platform seamlessly integrates with all your review sources and, once validated, ensures publication across all platforms.
We adapt to you. Fast.
We adapt to you. Fast.
We craft a fully personalised AI Persona of your hotel and continuously improve our responses to sound just like you want, but better, faster and more professional.
Every response matters. So does increasing revenue.
Every response matters. So does increasing revenue.
Our fully personalised responses will boost your future reservations by double digits (proven and confirmed by existing clients).
Know what's going well, and what could improve.
Know what's going well, and what could improve.
Exceptional feedback, all in one single place. Quickly identify strengths and areas to improve. Save time by focusing on what matters most to guests. Make data-driven decisions to enhance the guest's experience.
Automated review collection, response writing, and automated publication.
Automated review collection, response writing, and automated publication.
Our innovation combines the best of both worlds: the efficiency of AI with the warmth and accuracy of human service. We respond to every guest on every platform, using a personalised AI assistant trained to reflect each hotel’s tone of voice, values, and USPs, and supported by native-speaking human editors.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Hotel Speaker Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel Speaker is the #3 most trending product in the Reputation Management category (out of 57) and the #97 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotel Speaker’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hotel Speaker Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotel Speaker Case Studies
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References
"Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff."
David Martínez Urgell
Digital Marketing & e-Commerce Manager @
Hotel Derby
"Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?"
Eva Scheerlinck
General Manager @
Ibis Antwerpen Centrum
"Steven, General Manager Center Parcs Les Bois Francs We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI."
Steven H
General Manager @
Center Parcs Les Bois-Francs
Featured Customers
Hotelier Rating
Looking for specific info?
8
I like Hotelspeaker, but it could be more humanized
Guest Experience Manager from 200 to 499 room Bed & Breakfast & Inn in Vienna (Austria)
Verified
17 days ago
That it is all automatized, i also like the new design you have made and i i like that it translation super useful.
Austria
Austria
Guest Experience Manager
X-Large Hotel
10
Great
FOM from 50-74 room Branded Hotel in Cologne (Germany)
Verified
19 days ago
It really takes a lot of work off your hands. It really takes a lot of work off your hands and you have more time for other things.
Germany
Germany
FOM
Mid-Sized Hotel
10
Very convenient tool
Duty Manager from 200 to 499 room Bed & Breakfast & Inn in Eindhoven (Netherlands)
Verified
22 days ago
The enhanced AI suggestions are very convenient. It helps us to better streamline the answers to guests reviews. In this way we can remain in close contact with our guest on a professional basis through the reviews.
Netherlands
Netherlands
Duty Manager
X-Large Hotel
10
Highly Satisfied with the Service
E-Commerce manager from 100 to 199 room City Center Hotel in Casablanca (Morocco)
Verified
23 days ago
We are very satisfied with the product and the reputation management service. The team always replies quickly to our inquiries, and the comments we receive are excellent.
Morocco
Morocco
E-Commerce manager
Large Hotel
10
An absolute must have partner for hospitality businesses
Client responsible from 500+ room Airport/Conference Hotel in Guadalajara (Mexico)
Verified
23 days ago
We have been collaborating with Hotel Speaker since 2020 and must underline the high level of professionalism of the team and their focus on customer satisfaction. High degree of adaptability and flexibility of the team.
Mexico
Mexico
Client responsible
X-Large Hotel
9
A useful tool for daily guest review management
general manager, Hotel Zafiro Tropic from 200 to 499 room Branded Hotel in Port d'Alcudia (Spain)
Verified
24 days ago
In our hotel we have been using Hotel Speaker for some months now. It makes it easier to manage online reviews and surveys. I especially like how quickly we can check guest comments from different platforms in one place. It really saves us time and helps us stay on top of our reputation.
Spain
Spain
general manager, Hotel Zafiro Tropic
X-Large Hotel
9
Very understandable and easy to use. Short response times
Guest Relation & Quality Supervisor from 500+ room Branded Hotel in Berlin (Germany)
Verified
24 days ago
Fast responses to guest reviews, personalized wording possible, very flexible. Short-term changes to the process are possible if desired. Very clear appearance.
Germany
Germany
Guest Relation & Quality Supervisor
X-Large Hotel
10
Easy to use
Resident Manager from 100 to 199 room Airport/Conference Hotel in Freiburg im Breisgau (Germany)
Verified
24 days ago
Ki response we win time, it is easy to use also if you have more then 1 Hotel. I think it is a fantastic software.
Germany
Germany
Resident Manager
Large Hotel
10
Hotel Speaker is a reliable and professional partner for managing guest reviews.
Operations Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Verified
27 days ago
Working with Hotel Speaker has been a truly valuable experience. Their platform makes it easy to manage and respond to guest reviews in a professional, timely, and personalized way. The team is highly reliable, proactive, and always goes the extra mile to ensure that each response reflects the voice and standards of the hotel. Since partner...
Netherlands
Netherlands
Operations Manager
X-Large Hotel
10
Highly Recommend This Platform
General Manager from 75-99 room Boutique in Saint-Gilles (Belgium)
Verified
27 days ago
The exceptional customer service and the intuitive interface.The proactive alerts and detailed analytics provided by the platform. The seamless integration with our existing systems.
Belgium
Belgium
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Showing all answers to: "What does this product or service do well?"
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Question:
What differentiates this product or service from the competition?
Answer:
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Showing all answers to: "What differentiates this product or service from the competition?"
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Recommended by
Keir Beckwith
Director of Operations
@
Radisson Blu
Keir Beckwith
Director of Operations
@
Radisson Blu
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Hotel Speaker Integrations
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| Company | Functionality | |
|---|---|---|
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Otamiser
95% recommended by 12 hotels |
Listings Management
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This integration hasn’t been verified by Tripadvisor yet.
Tripadvisor
100% recommended by 1 hotels |
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This integration hasn’t been verified by Booking.com yet.
Booking.com
10% recommended by 1 hotels |
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This integration hasn’t been verified by HolidayCheck AG yet.
HolidayCheck AG
0% recommended by 0 hotels |
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This integration hasn’t been verified by Google yet.
Google
0% recommended by 0 hotels |
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Support
Unverified
Hotel Speaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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Products Reviewed
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
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