Hotel Speaker
4.7 (27 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotel Speaker
Ranked 6 (out of 55) in Reputation Management
We write review responses that are as unique as your hotel.
95% recommended by 29 hotels
Melia, Barcelo, Accor & 26 others
What is Hotel Speaker?
Founded in 2018 | Headquarters in Paris (France) | 14 employees
Hotel Speaker is an AI-powered review management platform designed to help hoteliers enhance their online reputation and streamline guest communication. By centralizing reviews and surveys, Hotel Speaker provides a comprehensive interface for managing feedback efficiently. The platform crafts personalized and timely responses to guest reviews in multiple languages, ensuring that each reply aligns with the hotel's specific tone of voice. This not only saves time but also bolsters guest satisfaction and loyalty. Its user-friendly interface and easy integration make it a valuable tool for improving communication efficiency and ultimately boosting revenue.
Powered by AI
Capabilities
Do more, and better.
Do more, and better.
Our service reduces review response time by 2.5 times while elevating the quality of replies.
A new, intuitive platform connected to all sources.
A new, intuitive platform connected to all sources.
Our platform seamlessly integrates with all your review sources and, once validated, ensures publication across all platforms.
We adapt to you. Fast.
We adapt to you. Fast.
We craft a fully personalised AI Persona of your hotel and continuously improve our responses to sound just like you want, but better, faster and more professional.
Every response matters. So does increasing revenue.
Every response matters. So does increasing revenue.
Our fully personalized responses will boost your future reservations by double digits (proven and confirmed by existing clients).
Know whats going well, and what could improve.
Know whats going well, and what could improve.
Exceptional feedback, all in one single place. Quickly identify strengths and areas to improve. Save time by focusing on what matters most to guests. Make data-driven decisions to improve the guest experience.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Hotel Speaker Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel Speaker is the #14 most trending product in the Reputation Management category (out of 55) and the #701 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotel Speaker’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hotel Speaker Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotel Speaker Case Studies
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References
"Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff."
David Martínez Urgell
Digital Marketing & e-Commerce Manager @
Hotel Derby
"Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?"
Eva Scheerlinck
General Manager @
ibis Antwerpen Centrum
"Steven, General Manager Center Parcs Les Bois Francs We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI."
Steven H
General Manager @
Center Parcs Les Bois-Francs
Featured Customers
Hotelier Rating
Looking for specific info?
10
Personalised, perfectly written in all languages
Communications Manager from 5 to 9 room in Queralbs (Spain)
Verified
13 months ago
Hotelspeaker is the service which saves me most of the time in my day to day activities. They understand the core of what we try to offer to our clients and improve my online reputation by writing impeccably on the internet.
Spain
Spain
Communications Manager
X-Small Hotel
10
Personalised, well written responses to my clients' reviews
Owner from 50-74 room Boutique in Sitges (Spain)
Verified
13 months ago
Hotelspeaker understands my establishment and is able to write a very personalised response to the many reviews we receive. They are an addition to my onsite team. Great service, fantastic collaboration with the company
Spain
Spain
Owner
Medium Hotel
10
Top experience, Gain of Time.
General Manager from 100 to 199 room Airport/Conference Hotel in Findel (Luxembourg)
Verified
13 months ago
Gain of time, they write how you want your guest to be answered.very professional.you make sure that you will answer to all reviews.
Luxembourg
Luxembourg
General Manager
Large Hotel
10
Great serivce
Rooms Division Manager from 75-99 room City Center Hotel in Maastricht (The Netherlands)
Verified
14 months ago
Personalized answers to reviews and going deep into complaints mentioned in reviews. They are really going deep into subject and answer professionally.
The Netherlands
The Netherlands
Rooms Division Manager
Large Hotel
10
Great customer service and partnership
General Manager from 200 to 499 room City Center Hotel in Berlin (Germany)
Verified
14 months ago
Amazing support; adaptive offer - we were able to change the contract once needed; developing the offer around our needs!
Germany
Germany
General Manager
X-Large Hotel
10
Amazing tool to increase effectivity across your Operations team!
Regional Managemernt Assistant from 500+ room Boutique in Amsterdam (Netherlands)
Verified
14 months ago
Hotelspeaker is easy to implement across bigger properties, accurate, easy-to-use and saves our team a lot of time resulting into more efficiency.
Netherlands
Netherlands
Regional Managemernt Assistant
X-Large Hotel
10
Very helpfull!
Assistant to the General Manager from 200 to 499 room Branded Hotel in Badhoevedorp (The Netherlands)
Verified
14 months ago
With the help of Hotel Speaker we are able to always provide our guests with a proper, accurate, relative and timely mannered response. The quality of the replies that Hotel Speaker makes is exceptional.
The Netherlands
The Netherlands
Assistant to the General Manager
X-Large Hotel
10
Great service
Marketing executive from 200 to 499 room Boutique in Bruxelles (Belgium)
Verified
14 months ago
I really like the support and the follow up of the HS team and the quality of the answers provided by the platform
Belgium
Belgium
Marketing executive
X-Large Hotel
10
Excellent service, excellent platform.
General Manager from 50-74 room Boutique in Munich (Germany)
Verified
14 months ago
The interface is very easy to use. Replies to guests in general are very professional and consistent. The user experience is very good.
Germany
Germany
General Manager
Medium Hotel
10
Good reputation manager
Owner from 50-74 room City Center Hotel in Gent (Belgium)
Verified
14 months ago
I've been using HotelSpeaker for a while now and honestly, it's been a game changer for how we handle our online reviews. The way they tailor each response in our own style is impressive. They're quick, they cover all the major review sites, and they really get our hotel's voice. What I appreciate most is the time it's saved us and the boos...
Belgium
Belgium
Owner
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Showing all answers to: "What does this product or service do well?"
Excellent product which utilises AI and Human responses to assist with replying to reviews. It takes information from the review and uses that to create an appropriate response to our guests, for negative reviews - a human does a response to the reviews.
Question:
What differentiates this product or service from the competition?
Answer:
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Showing all answers to: "What differentiates this product or service from the competition?"
HotelSpeaker does a personalised response by using AI or a human response which is then sent to us allowing to click yes/no or amend and saves a huge amount of time for our front office teams and increases the amount of time our team can spend with guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This software allows your teams to spend more time with guests front facing, by using AI to automate personalised responses to reviews, reducing the amount of time FO teams spend writing reviews. You have full autonomy over the responses and they do not get published without a member of the hotel pressing go.
Recommended by
Keir Beckwith
Director of Operations
@
Radisson Blu
Keir Beckwith
Director of Operations
@
Radisson Blu
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| Company | Functionality | |
|---|---|---|
|
Otamiser
95% recommended by 12 hotels |
Listings Management
|
Support
Unverified
Hotel Speaker has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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