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The Ultimate Guide to Hotel Operations Software

Hotel Tech Report | Last updated February 04, 2023
567 PRODUCTS REVIEWED
13743 HOTELIERS SURVEYED

OPERATIONS SUCCESS STORIES

Get Inspired by Innovative Hoteliers in the Community

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How Philippines-based Millennial Resorts Centralizes Control Over Multi-property Operations and Boosts Package Revenue with Hotelogix

Calatagan (Philippines
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How Calaway's Amusement Park Leverages WebRezPro's Cloud PMS to Generate Seamless Online Bookings

Calgary (Canada
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How Suha Hospitality Saves Three Hours a Day by Automating Pricing Decision

Waterfront (United Arab Emirates
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M3 Benefits Luminous Hotel Management Through the Power of It's Top Rated Hotel Accounting Solution

Warrenton (United States of America
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Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas

(Thailand
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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany
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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China
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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia
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GF Hotels & Resorts Leverages M3's Back-Office Systems to Achieve Scale, Visibility, & Reliability for It's Portfolio

Topeka (United States of America
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Smooth handovers & optimized task management in the Best Western Plus Hotel Erb

Ebersberg (Germany
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Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain
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Hotel Las Cortes de Cádiz Automated It's Operations and Doubled It's Direct Bookings with Cloudbeds

Cádiz (Spain
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Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America
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Rocky Mountain Resort Goes Live with Flexible PMS to Manage Groups, Activity Bookings and Complex Packages

Dolores (United States of America
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Linden Row Inn’s on-property PMS was over 10 years old when the management team decided it was time to upgrade.

Richmond (United States of America
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How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America
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Episode Tbilisi embodies the modern, tech-enabled hotel

T'bilisi (Georgia
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Labor Management Transformation - Family Business Turned Corporate Collective

Springfield (United States of America
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Why Daily Frustrations and Gaps in Former Accounting Solutions Drove Southwest Hospitality to Adopt Inn-Flow

Fresno (United States of America
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How Millenium Hospitality Management Group Leverages Aptech's Enterprise Accounting Software to Monitor Portfolio Performance & KPIs

Buckhannon (United States of America
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OTH Hotels & Resorts Makes its Accounting Operation Paperless with PVNG from Aptech

Atlanta (United States of America
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M3's Boutique Accounting Services Assist North Star Lodging Management in Back-Office Procedures

Bradenton (United States of America
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How Loba Luna B&B Increased Their Online Presence with innRoad's PMS

Albuquerque (United States of America
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How Alpen Way Chalet Lodge Increased Efficiency and Customer Service by Utilizing innRoad's All-in-1 Software

Evergreen (United States of America
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24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen

(Norway
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Busy Motel Streamlines All Aspects of Their Business with WebRezPro

Ogunquit (United States of America
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Vacation Rental Management Company Automates Operations with WebRezPro

Fernie (Canada
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How Nezvalova Archa Designed a Fully Automated Smart Hotel Built on HotelTime

Olomouc (Czech Republic
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Why PCH Hotels Migrated Their Back Office to Aptech's Enterprise Hospitality Accounting Software

Montgomery (United States of America
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Boutique Hotel Group Finds a Modern PMS that Supports their Properties’ Operational Objectives and Company Culture

Seattle (United States of America
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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America
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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia
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Cresta Palace embraces connectivity for full-service stays

San Maurizio (Switzerland
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How RIU Unified All Stages of its Digital Guest Journey in One App with STAY

Madrid (Spain
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Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

Cape Town (South Africa
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Why Hilton Chicago's Enterprise Accounting Solution is the Key to Managing a Successful Financial Operation

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NH Hotels: their record-breaking digitization of +300 properties with STAY

Madrid (Spain
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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada
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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America
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Ibiza's Hard Rock Hotel: an insight into their digital guest experience

San Jorge de ses Salines (Spain
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The Remington Orange achieves housekeeping triumph with Flexkeeping

Orange (Australia
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Elevating the World's Leading Luxury Hotel Experience

Marrakech (Morocco
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How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping

San Miguel de Cozumel (Mexico
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Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping

(United Kingdom
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Tree House Lodge maximises bookings and efficiency with Little Hotelier

Kecamatan Kuta Selatan (Indonesia
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Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier

Kecamatan Komodo (Indonesia
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The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app

Medlow Bath (Australia
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Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

Muang Pattaya (Thailand
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300 apartments in different areas in London effectively managed by HotelTime PMS

(United Kingdom
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Why Asten Hotels Partnered with HotelTime to Reduce Admin Costs, Modernize their Operation, and Eliminate Manual Work

Špindlerův Mlýn (Czech Republic
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How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

Paris (France
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How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

Mcely (Czech Republic
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How Cancun’s Dreams Nature Resort optimized their Guest Experience and saved a ton of paper every year with STAY

Cancún (Mexico
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Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels

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How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit

Kreisfreie Stadt Berlin (Germany
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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia
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Biltmore Greensboro Hotel, USA, enjoys 40% increase in both revenue and direct bookings with Hotelogix.

Greensboro (United States of America
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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand
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How STAY Helped VIVA Wyndham Dominicus Eliminate Daily Queues of up to Two Hours by Digitally Managing 70,000 Monthly Reservations

La Romana (Dominican Republic
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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom
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How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

(United Kingdom
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Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

(United Kingdom
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How Mercure Roeselare Eliminated Admin Work in the Guest Journey to Provide Elevated Service for Guests with Mews

Roeselare (Belgium
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How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

Vysoké Tatry (Slovakia
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How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

Bordeaux (France
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How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit

Wien (Österreich

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POPULAR OPERATIONS TOOLS

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
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  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.

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Our mission is to speed up pace of innovation and adoption of technology in the global hotel industry to make it one of the most digitally savvy and efficient industries on the planet.
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Our vision is to make Hotel Tech Report the starting point for every tech stack decision within the global hotel industry from small B&Bs to major chains.

We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

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HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.