The Ultimate Guide to Hotel Operations Software

Author img Jordan Hollander
| Last updated December 02, 2024
782 PRODUCTS REVIEWED
23729 HOTELIERS SURVEYED
Whether you’re looking for a specific tool to add to your operations tech stack or you’re building a new hotel from scratch, the operations hub has tools, product reviews, success stories, content and more to help your hotel improve day-to-day operational efficiency and discover the best operations tools for your hotel.

Operations Software Shortlist

Here are 10 of top hotel operations software tools that are covered in this in-depth guide:

  1. 1. Cloudbeds — Simplify online bookings for your hotel with advanced technology.
  2. 2. Amadeus — Boost hotel efficiency with smart housekeeping software for staff management.
  3. 3. Oracle Hospitality — Simplify online bookings for hotels and increase revenue potential.
  4. 4. Preno — Simplify bookings and manage properties with ease. Click to explore.
  5. 5. RoomRaccoon — Simplify booking process with user-friendly software for hotels.
  6. 6. Agilysys — Boost bookings and simplify reservations with cutting-edge booking tools.
  7. 7. alliants — Smart solution for personalized guest services and seamless communication.
  8. 8. Profitroom — Boost bookings with our user-friendly booking engine solution.
  9. 9. Paraty Tech — Boost bookings with user-friendly hotel reservation software.
  10. 10. SiteMinder — Simplify online bookings for your hotel with user-friendly software.
Browse all Operations apps

OPERATIONS COLLECTIONS

Discover Tools Based on Your Objectives

While most tech tools fall into specific categories, the reality is that in many cases there are multiple categories of software that can help you achieve specific objectives. The collections below were curated to help you easily find all of the available tools that can help you achieve key objectives and overcome the challenges that operations teams face on a day-to-day basis.

Have an idea for a collection that you think we’re missing? Suggest a collection

OPERATIONS SUCCESS STORIES

Get Inspired by Innovative Hoteliers in the Community

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Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays

Glen Rose (United States of America)
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The annex redefines boutique hotel stays with Mews

Toronto (Canada)
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Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews

Cadiz (Spain)
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How JUFA Hotels Transitioned to AI-Driven Reputation Management with MARA

Graz (Austria)
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Transforming Hospitality at Doolin Inn with Cloudbeds

Doolin (Ireland)
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How Stay KooooK Improved Response Quality and Gained More Time for Guests with MARA

Bern (Switzerland)
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How XO Hotels Amsterdam efficiently manages distribution, pricing and availability to avoid overbookings with Channel Manager.

Amsterdam (Netherlands)
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Housekeeping Automation at REVO Munich

Kreisfreie Stadt München (Germany)
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How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA

Luzern (Switzerland)
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Hotel Sóller uses Cloudbeds to simplify operations and elevate guest satisfaction

Sóller (Spain)
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Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience

Sevilla (Spain)
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How 4R Hotels achieved a 17x ROI through direct bookings with Asksuite

Salou (Spain)
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Boosting Brand Image and Efficiency: Capsule Services' Success with MARA

Kloten (Switzerland)
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The Trainee Hotel: A Unique Training Experience at Living Hotels

Dusseldorf (Germany)
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Revenue growth through the Hotel MSSNGR interface: Interview with General Manager Anton Birnbaum

Seefeld in Tirol (Austria)
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Operational Efficiency: hotelkit’s Impact at Dorint Hotel Worms

Landkreis Alzey-Worms (Germany)
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Launching, developing and scaling a vacation rental management company with eviivo Suite™

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Cómo eviivo Suite™ ha impulsado la eficiencia, visibilidad y expansión de este hotel boutique

Santa Cruz de la Palma (Spain)
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How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA

Kreisfreie Stadt Berlin (Germany)
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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)
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Historic Boston B&B evokes the past – and welcomes the future of bookings with eviivo Suite™

Boston (United States of America)
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How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA

Zurich (Switzerland)
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The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize

Denver (United States of America)
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Slapen in de Molen achieve zero overbookings with RoomRaccoon's synchronized distribution

Arkel (Netherlands)
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L’Sirene Boutique Resort is riding the waves of success with Little Hotelier

Baler (Philippines)
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Galgorm Resort drives direct bookings with asksuite’s AI solution

Galgorm Parks (United Kingdom)
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Gleesons reduce no-shows with automated payments

(Ireland)
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Vila Origens saves 2 hours a day with RoomRaccoon

Albufeira e Olhos de Água (Portugal)
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The Bull Auberge saves £1,000 monthly on OTA commissions with RoomRaccoon

(United Kingdom)
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Paulinenhof becomes a powerhouse of modern hospitality with Mews

Potsdam-Mittelmark (Germany)
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Ligula Hospitality Group operates at scale with Mews Multi-Property

(Sweden)
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The Regent sets a new standard for tech-powered aparthotels using Mews

(United Kingdom)
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Inside Fettehenne Hotels’ journey to operational excellence with Mews

Mettmann (Germany)
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Mews helps Capsule Hotel Switzerland make a big impact with small spaces

Basel (Switzerland)
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LyLo perfects guest experiences and drives innovation with Mews

Queenstown (New Zealand)
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From friction to flow: Hey Lou leaps into the future with Mews

Groß-Gerau (Germany)
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Haka House opens an exciting new chapter of tech-driven hospitality with Mews

Lake Tekapo (New Zealand)
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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)
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Little Hotelier safeguards Hubs Hostel Yogyakarta’s successful start

Kecamatan Jetis (Indonesia)
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Brewhalla achieves 70% direct bookings with RoomRaccoon

Fargo (United States of America)
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The Sunlight Group boosts direct bookings & smarter, data-driven decisions with Cloudbeds

Culion (Philippines)
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Little Hotelier solves operational challenges and increases occupancy at Sea Breeze Candidasa

Kecamatan Karangasem (Indonesia)
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Castaway Boutique Resort wipes out manual work and boosts occupancy with Little Hotelier

Kecamatan Nusa Penida (Indonesia)
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How Hiisi Homes & Hotels enhance the guest experience through accurate guest data

Helsinki (Finland)
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Dieses Hostel mit 21 Zimmern hat seinen Umsatz und seinen Anteil an Direktbuchungen mit eviivo verdoppelt

Lindau (Germany)
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Ultima Guest House optimises efficiency and boosts bookings up to 50% thanks to Little Hotelier

Kecamatan Kiaracondong (Indonesia)
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Canadian Niagara Hotels' Streamlines Accounting with Hotel Investor Apps

Niagara Falls (Canada)
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Preparing for the Future: Rainmaker Hospitality's Leap to HIA's Cloud-based Solution

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Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds

Talisay (Philippines)
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Bush Hotel serves up a treat for guests with Mews POS and PMS

(United Kingdom)
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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kecamatan Kuta Utara (Indonesia)
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Cloudbeds' connectivity and experience with hostels boost Ô de Casa's operations

(Brazil)
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Cape Shark Villas improves efficiency, distribution, and guest experience with Cloudbeds

ตำบล เกาะเต่า (Thailand)
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How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions?

(Czech Republic)
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How DQuadrat Living Saved 26 Hours per Month with AI Review Replies

Ludwigsburg (Germany)
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SW Beach embrace automation for a modern guest journey

Hermosa Beach (United States of America)
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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)
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How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management

(United Kingdom)
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Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions

Harrachov (Czech Republic)
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Hotel Quellenhof modernizes operations and drives revenue with Cloudbeds

Reutlingen (Germany)
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Baywood Hotels Receives Actionable Insights with HIA's ERP & Business Intelligence

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New Owners, New Technology Approach

Pineola (United States of America)
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Hotel in Jahorina Manages Hotel Operations Seamlessly with a Mobile App

Jahorina (Bosnia and Herzegovina)
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Streamlining Operations: Cityhouse Enhances Its Property Management with CiHMS

(Vietnam)
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All Operations in a Single Tool: Vibra Hotels Success Story

Playa d'en Bossa (Balearic Islands)
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The Story of Crescent Hotels & Resorts

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)
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Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS

Amsterdam (The Netherlands)
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How ATKV Resorts Generated $150,000 in New Business with Asksuite

Letsitele (South Africa)
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The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds

New Orleans (United States of America)
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Tusity uses Mews to power successful co-living hospitality

Las Palmas de Gran Canaria (Canary Islands)
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How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings

Thorpeness (United Kingdom)
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How Edgar Suites Realized Massive Gains with a Modern Tech Stack

Paris (France)
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Opus XVI uses modern Mews tech to boost its historical legacy and unique stays

Bergen (Norway)
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Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels

San Diego (United States of America)
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Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds

Buenos Aires (Argentina)
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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)
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GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT

Randburg (South Africa)
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How Gambino Hotels streamlined front-desk operations and elevated guest experience

Kreisfreie Stadt München (Germany)
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Cloudbeds helps Hotel McCoy streamline payments and better manage revenue

Tucson (United States of America)
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How Corsendonk Hotels Simplified its Tech Stack to Improve the Customer Experience

Blankenberge (Belgium)
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How To Successfully Manage 20 Properties Per Revenue Manager With The Use Of Atomize

Gardermoen (Norway)
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Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

Bangkok (Thailand)
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South Wind Motel revives the mid-century motel experience backed by modern technology

Columbus (United States of America)
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Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

Caraiva (Brazil)
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The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

Calistoga (United States of America)
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Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping

Porec (Croatia)
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Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud

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Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

Chur (Switzerland)
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The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Palm Springs (United States of America)
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Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

Leona Vicario (Mexico)
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Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud

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PVNG makes Financial Processes Quicker and Easier

Mountain Village (United States of America)
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How Hotel Nikko SF Simplified the Budgeting Process with Updated Accounting and Forecasting Solutions

San Francisco (United States of America)
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Yugo optimizes pricing and group occupancy with Cloudbeds

Dublin (Ireland)
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Roadside Hospitality expands its portfolio with the help of Cloudbeds

Penticton (Canada)
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Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

Mindanao (Philippines)
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The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Porto (Portugal)
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Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation

La Jacques-Cartier (Canada)
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Historic Windermere House swaps "Dinosaur" Software for Enterprise Accounting Solution.

Windermere (Canada)
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Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests

Rome (Italy)
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eviivo y su automatización

(Spain)
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eviivo es la herramienta que nos facilita todo este trabajo

Malaga (Spain)
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Ease of use, automation, and on-the-go mobile access, all powered by eviivo Suite, are key to the success of thriving vacation rental management company Panda Sanctuaries.

London (United Kingdom)
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Comment eviivo a accompagné les nouveaux propriétaires de l'Auberge de Carolles lors de leur reprise de l'établissement

Carolles (France)
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How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue

Onalaska (United States of America)
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Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa

Stowe (United States of America)
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How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

Amsterdam (The Netherlands)
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UDS solves staffing shortages and connects custom API with Mews

Kanazawa (Japan)
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welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

Kloten (Switzerland)
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Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

Aarschot (Belgium)
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How Edyn Transformed its Parking Space Management with Mews

Saint Helier (Jersey)
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Sentral Achieves Service Excellence and Drives High ROI With Stayntouch PMS & Kiosk

Denver (United States of America)
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The Laundry Rooms powers their innovative aparthotel model through Mews

Waterloo (Canada)
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Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews

Bora Bora (Society Islands)
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The Julius Prague Maximizes Revenue Through Parking and Direct Bookings

Prague (Czech Republic)
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Automation and the use of AI technology – all powered by eviivo Suite – are key to the growing success of Brambles of Inveraray.

(United Kingdom)
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Comment eviivo facilite le quotidien de l'agence Stéphane Plaza Val d'Europe dans la gestion de plus 50 appartements en gestion locative de courte durée

Chessy (France)
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The Lisnacurran Collection treble the size of their business using the efficiencies and functionality of eviivo Suite.

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Mit eviivo zum erfolgreichen Hotelier mit über 200 Betten in Arnsberg

Hochsauerlandkreis (Germany)
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Paradise Resort Gold Coast Gets Golden Results with Mews

Surfers Paradise (Australia)
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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)
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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Accord (United States of America)
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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)
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Mews powers The Neighborhood Hotel to a fully digital guest journey

New Buffalo (United States of America)
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Wie dieser Hotelier durch Digitalisierung mit eviivo jeden Tag mehrere Stunden an manueller Arbeit eingespart hat

Timmendorfer Strand (Germany)
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Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud

Lindesnes Municipality (Norway)
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Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud

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Fontenille taps Oracle cloud technology to gain portfolio insights in real time

Lauris (France)
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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)
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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)
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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Whistler (Canada)
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Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

Franschhoek (South Africa)
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How Steenhof Suites grew ancillary revenue with RoomRaccoon

Leiden (The Netherlands)
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How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

Cape Town Central (South Africa)
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More effective operation in Losehill House thanks to HotelTime Solutions

Hope (United Kingdom)
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Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group

Ixelles (Belgium)
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InterContinental Vienna: Opting for Digital Handovers over Spreadsheets

Vienna (Austria)
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Digital walkthroughs with NFC tags at Radisson Blu Lucerne

Lucerne (Switzerland)
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The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group

Ixelles (Belgium)
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HIGHPOINTE HOTELS CORP. IS CALLING ITS NEW BI AND ACCOUNTING TOOLS ‘OUTSTANDING’

Dauphin Island (United States of America)
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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Hyannis (United States of America)
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The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future

Perth (Australia)
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OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva

Geneva (Switzerland)
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Absolute Hotels and Resorts needed a solution for multiple properties and cost reduction

Patong (Thailand)
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Hilton Garden Inn Collects Authorizations 3.5x Faster

San Diego (United States of America)
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How the TWA Hotel Leverages Stayntouch to Simplify Complex Operations with Cutting Edge Technology

Queens (United States of America)
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Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon

Muldersdrift (South Africa)
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How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

George (South Africa)
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How Siyam World streamlined urgent and non-urgent operational tasks within the resort while reducing completion times by 45%

Dhigurah (Maldives)
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How Domina Coral Bay Raised its Service Level, Increased Product Awareness and Boosted Revenue in by Going Paperless

(Egypt)
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From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping

Petrcane (Croatia)
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TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience

Dubai (United Arab Emirates)
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How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration

Rovinj (Croatia)
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Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels

Al Khobar (Saudi Arabia)
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How Philippines-based Millennial Resorts Centralizes Control Over Multi-property Operations and Boosts Package Revenue with Hotelogix

Calatagan (Philippines)
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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Eagar (United States of America)
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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)
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The Remington Orange achieves housekeeping triumph with Flexkeeping

Orange (Australia)
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How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping

Cozumel (Mexico)
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Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping

London (United Kingdom)
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Tree House Lodge maximises bookings and efficiency with Little Hotelier

Kuta Selatan (Bali)
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Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier

Kecamatan Komodo (Indonesia)
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The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app

Medlow Bath (Australia)
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Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations

Buenos Aires (Argentina)
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Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

Na Kluea (Thailand)
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300 apartments in different areas in London effectively managed by HotelTime PMS

Yercaud (India)
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Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

Cape Town (South Africa)
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How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

Mcely (Czech Republic)
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How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit

Kreisfreie Stadt Berlin (Germany)
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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)
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Biltmore Greensboro Hotel, USA, enjoys 40% increase in both revenue and direct bookings with Hotelogix.

Greensboro (United States of America)
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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)
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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)
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How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

Looe (United Kingdom)
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Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

Manchester (United Kingdom)
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Mews PMS and POS power true hospitality for Mercure Roeslare

Roeselare (Belgium)
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How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

Vysoke Tatry (Slovakia)
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How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

Bordeaux (France)
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How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

Paris (France)
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Cresta Palace embraces connectivity for full-service stays

San Maurizio (Switzerland)
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Episode Tbilisi embodies the modern, tech-enabled hotel

Tbilisi (Georgia)
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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)
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How Suha Hospitality Saves Three Hours a Day by Automating Pricing Decision

Waterfront (United Arab Emirates)
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Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas

(Thailand)
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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)
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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)
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GF Hotels & Resorts Leverages M3's Back-Office Systems to Achieve Scale, Visibility, & Reliability for It's Portfolio

Topeka (United States of America)
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Smooth handovers & optimized task management in the Best Western Plus Hotel Erb

Parsdorf (Germany)
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Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain)
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Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America)
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Rocky Mountain Resort Goes Live with Flexible PMS to Manage Groups, Activity Bookings and Complex Packages

Dolores (United States of America)
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Linden Row Inn’s on-property PMS was over 10 years old when the management team decided it was time to upgrade.

Richmond (United States of America)
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How Calaway's Amusement Park Leverages WebRezPro's Cloud PMS to Generate Seamless Online Bookings

Calgary (Canada)
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How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America)
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Labor Management Transformation - Family Business Turned Corporate Collective

Springfield (United States of America)
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Why Daily Frustrations and Gaps in Former Accounting Solutions Drove Southwest Hospitality to Adopt Inn-Flow

Moab (United States of America)
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How Millenium Hospitality Management Group Leverages Aptech's Enterprise Accounting Software to Monitor Portfolio Performance & KPIs

Gulf Shores (United States of America)
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OTH Hotels & Resorts Makes its Accounting Operation Paperless with PVNG from Aptech

Atlanta (United States of America)
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M3's Boutique Accounting Services Assist North Star Lodging Management in Back-Office Procedures

Bradenton (United States of America)
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How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization

Dubai (United Arab Emirates)
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24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen

Bergen (Norway)
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Busy Motel Streamlines All Aspects of Their Business with WebRezPro

Ogunquit (United States of America)
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Vacation Rental Management Company Automates Operations with WebRezPro

Fernie (Canada)
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How Nezvalova Archa Designed a Fully Automated Smart Hotel Built on HotelTime

Olomouc (Czech Republic)
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Why PCH Hotels Migrated Their Back Office to Aptech's Enterprise Hospitality Accounting Software

Montgomery (United States of America)
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Boutique Hotel Group Finds a Modern PMS that Supports their Properties’ Operational Objectives and Company Culture

Seattle (United States of America)
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How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit

Vienna (Austria)
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How SABA Hospitality’s Digital Compendium & Mobile Ordering Solution Reduced ‘Royal on the Park Hotel & Suites’ Expenses by Over 90%

Brisbane City (Australia)
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How PLAZA Hotels reduce energy consumption with intelligent energy management

Heilbronn (Germany)
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Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.

(Jersey)
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Guestline’s systems drive operational efficiencies The system enhances the guest experience, and saves costs for New Forest Hotels.

Burley (United Kingdom)
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Bunchrew House Saw 35% Increase In Direct Bookings

Inverness (United Kingdom)
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Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.

Bishopton (United Kingdom)
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Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.

Dublin (Ireland)
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Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.

Straffan (Ireland)
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How Digitalization and Automation Simplifies Everyday Work at Hotel Gabriela

Serfaus (Austria)
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How RIU Unified All Stages of its Digital Guest Journey in One App with STAY

Madrid (Spain)
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NH Hotels: their record-breaking digitization of +300 properties with STAY

Madrid (Spain)
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Ibiza's Hard Rock Hotel: an insight into their digital guest experience

Playa d'en Bossa (Balearic Islands)
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Elevating the World's Leading Luxury Hotel Experience

Marrakech (Morocco)
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How Cancun’s Dreams Nature Resort optimized their Guest Experience and saved a ton of paper every year with STAY

Puerto Morelos (Mexico)
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How STAY Helped VIVA Wyndham Dominicus Eliminate Daily Queues of up to Two Hours by Digitally Managing 70,000 Monthly Reservations

La Romana (Caribbean)
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How Loba Luna B&B Increased Their Online Presence with innRoad's PMS

Albuquerque (United States of America)
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How Alpen Way Chalet Lodge Increased Efficiency and Customer Service by Utilizing innRoad's All-in-1 Software

Evergreen (United States of America)

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  • Featured Fit: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.

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Transparency is our policy. Learn how it impacts everything we do.

Mission
Our mission is to speed up pace of innovation and adoption of technology in the global hotel industry to make it one of the most digitally savvy and efficient industries on the planet.
Vision
Our vision is to make Hotel Tech Report the starting point for every tech stack decision within the global hotel industry from small B&Bs to major chains.

We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

To learn more about our marketing services, visit our partner site

We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

To further protect the integrity of our editorial content, we keep a strict separation between our sales teams and authors to remove any pressure or influence on our analyses and research.

HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.