The Ultimate Guide to Hotel Guest Experience Software

Author img Jordan Hollander
| Last updated April 03, 2024
418 PRODUCTS REVIEWED
7518 HOTELIERS SURVEYED

GUEST EXPERIENCE COLLECTIONS

Discover Tools Based on Your Objectives

While most tech tools fall into specific categories, the reality is that in many cases there are multiple categories of software that can help you achieve specific objectives. The collections below were curated to help you easily find all of the available tools that can help you achieve key objectives and overcome the challenges that front office and guest services teams face on a day-to-day basis.

Have an idea for a collection that you think we’re missing? Suggest a collection

GUEST EXPERIENCE SUCCESS STORIES

Get Inspired by Innovative Hoteliers in the Community

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Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

(United Kingdom)
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Increasing Direct Bookings and Enhancing Operational Efficiency: The Racquet Club Hotel's Success with Amenitiz

(United Kingdom)
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JHL Collections Sees Significant Score Increases Since Implementing TrustYou

Kecamatan Kelapa Dua (Indonesia)
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How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.

Bilbo (Spain)
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How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality

Le Lavandou (France)
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How YellowSquare designed an effortless guest experience and enhanced internal cooperation

Roma (Italy)
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Catbird Hotel Enjoys 20 Point Surge in Guest Satisfaction After Implementing Stayntouch

Denver (United States of America)
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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Lavérune (France)
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How Waypoint Hotel Streamlined Front Desk Operations, Achieved 39% Mobile Check-Ins and Drove $17K in Upsells With Canary

Bend (United States of America)
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Le Domaine des Prés Verts generates an additional €130,000 in turnover with Bowo

Jouey (France)
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HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.

Porto (Portugal)
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How Hotel Sct. Thomas Transitioned to 24-Hour Check-In with 4SUITES Mobile Key Solutions

København (Denmark)
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Unlocking Nature's Cabins: Grend's Mobile Key Revolution with 4SUITES

(Norway)
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Chroma Hospitality’s Focus on Guest Satisfaction

Boracay (Philippines)
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How Servigroup Hoteles Increased Their Scores with TrustYou

Peníscola (Spain)
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How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

Seattle (United States of America)
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The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions

Curtin (Australia)
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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)
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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Kreisfreie Stadt Berlin (Germany)
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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Prince Edward (Canada)
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Fairmont Tremblant "yields up" revenue by automating upsells with Oracle Nor1

Les Laurentides (Canada)
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Corporate Keys Elevates Guest Experience with Goki's Contactless Check-Ins

Port Melbourne (Australia)
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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)
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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)
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How MUSA Lago Di Como Transformed Its Guest Journey with Goki

Sala Comacina (Italy)
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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)
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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Blum (Israel)
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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv-Yafo (Israel)
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Les Roches Blanches Hotel Boosts its Additional Sales thanks to the Bowo Guest App and Tablets

Cassis (France)
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Sun Gardens Dubrovnik Elevates Guest Experience with Hoteza's Cutting-Edge Hospitality TV Solution

Orašac (Croatia)
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Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.

Vitoria-Gasteiz (Spain)
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Discover How mk Hotel Frankfurt Achieved 95% Adoption and Elevated Guest Experience with 4SUITES Cloud-Based Mobile Keys

Kreisfreie Stadt Frankfurt am Main (Germany)
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The Lanesborough's Elegant Digital Touchpoint to Build Awareness of In-House Services

(United Kingdom)
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How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway

Ramat Gan (Israel)
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How Easyway Helped Atlas Hotels Enhance Upselling, Promote their Loyalty Program, and Communicate Effectively with their Guests

Tel Aviv-Yafo (Israel)
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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv-Yafo (Israel)
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How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM

Kreisfreie Stadt München (Germany)
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How Easyway's customizable platform serves a chain with various types of hotels

Jerusalem (Israel)
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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America)
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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America)
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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)
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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America)
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How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

Nahariyya (Israel)
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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States of America)
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From Emails to Instant Communication

Monaco (Monaco)
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Taking Guest Communication to the Next Level

(United Kingdom)
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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom)
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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America)
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By utilizing Easyway, Nova hotel was able to reduce their time sink, improve efficiency, and streamline their processes

Երևան (Armenia)
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A platform that provide a personalized service, think a step ahead of guests and what their needs might be

Tel Aviv-Yafo (Israel)
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How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.

Kecamatan Kalipuro (Indonesia)
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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)
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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Varaville (France)
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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)
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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)
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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)
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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

(United Kingdom)
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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)
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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)
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How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels

Donostia (Spain)
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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisboa (Portugal)
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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv-Yafo (Israel)
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How Grand Hotel des sablettes Plage was able to increase its overall income by more than 200%.

La Seyne-sur-Mer (France)
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How smart messaging achieve significant staff savings and created more profitable customer relationships

Tel Aviv-Yafo (Israel)
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How the Dylan Hotel NYC Improved its Tripadvisor Ranking From #390 to #63 Using Akia

New York (United States of America)
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Creating a memorable experience for every guest.

Tel Aviv-Yafo (Israel)
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The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad

Kerkira (Greece)
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How the BLUE Hotel has improved its guest journey through digitalisation

Bondi Beach (Australia)
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Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.

Helsinki (Finland)
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Canalside Inn reinvents its guest experience with Whistle

Rehoboth Beach (United States of America)
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Taking guest engagement to the next level at The Norman Hotel

Tel Aviv-Yafo (Israel)
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How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings

(Norway)
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Helping Sofitel Triple Reviews, Optimize Service Delivery, and Build a Strong Online Reputation

Bruxelles (Belgium)
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How LINDEMANN HOTELS® Created a Digitalised Experience Across the Entire Guest Journey

Kreisfreie Stadt Berlin (Germany)
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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America)
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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America)
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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv-Yafo (Israel)
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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

East Attica Regional Unit (Greece)
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How a Design Hotels Property & Historic Hotels Worldwide Member Increased Revenue & Efficiency

Mérida (Mexico)
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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America)
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Íslandshótel’s commitment to clean guest data drives guest satisfaction and brand consistency

Reykjavík (Iceland)
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Round the clock service: How H-Hotels.com offers real-time assistance via Velma an AI-powered virtual assistant.

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Terranea Resort Introduces INTELITY Mobile Offering to Elevate Guest Experience

Rancho Palos Verdes (United States of America)
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The Hazelton Hotel Transforms the Guest Experience with In-Room Tablets

Toronto (Canada)
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The hotel’s relationship with Guestline has expanded to bring further resource savings through automation.

(United Kingdom)
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Quest Apartment Hotels New Zealand deploys Mobile Access for enhanced contactless guest convenience

Melbourne (Australia)
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LOISIUM Hotels – A strong brand on a digitalization course

Ehrenhausen (Austria)
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Pullman Paris Montparnasse: The digital guest directory as a 360° communication platform

Paris (France)
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How Dolce Hotel Sitges Digitized its Guest Experience and Removed Paper From its Service Offerings with STAY

Parsippany-Troy Hills (United States of America)
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How AMR Collection Increased Revenue by Implementing STAY's Guest Facing Solution

Newtown Township (United States of America)
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How STAY’s Contactless Services Helped Barceló Improve Guest Satisfaction and Reduce Waiting Times

Conil de la Frontera (Spain)

Want to feature an innovator or success story ? Feature a hotel

POPULAR GUEST EXPERIENCE TOOLS

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

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HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.