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The Ultimate Guide to Hotel Guest Experience Software

Hotel Tech Report | Last updated February 04, 2023
347 PRODUCTS REVIEWED
5456 HOTELIERS SURVEYED

GUEST EXPERIENCE SUCCESS STORIES

Get Inspired by Innovative Hoteliers in the Community

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How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway

Ramat Gan (Israel
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Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.

Helsinki (Finland
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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisboa (Portugal
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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv-Yafo (Israel
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How Grand Hotel des sablettes Plage was able to increase its overall income by more than 200%.

La Seyne-sur-Mer (France
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How smart messaging achieve significant staff savings and created more profitable customer relationships

Tel Aviv-Yafo (Israel
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How the Dylan Hotel NYC Improved its Tripadvisor Ranking From #390 to #63 Using Akia

New York (United States of America
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Creating a memorable experience for every guest.

Tel Aviv-Yafo (Israel
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The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad

Kerkira (Greece
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How the BLUE Hotel has improved its guest journey through digitalisation

Bondi Beach (Australia
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Pullman Paris Montparnasse: The digital guest directory as a 360° communication platform

Paris (France
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How Dolce Hotel Sitges Digitized its Guest Experience and Removed Paper From its Service Offerings with STAY

Parsippany-Troy Hills (United States of America
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How AMR Collection Increased Revenue by Implementing STAY's Guest Facing Solution

Newtown Township (United States of America
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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France
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Canalside Inn reinvents its guest experience with Whistle

Rehoboth Beach (United States of America
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Taking guest engagement to the next level at The Norman Hotel

Tel Aviv-Yafo (Israel
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How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings

(Norway
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Helping Sofitel Triple Reviews, Optimize Service Delivery, and Build a Strong Online Reputation

Bruxelles (Belgium
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How LINDEMANN HOTELS® Created a Digitalised Experience Across the Entire Guest Journey

Kreisfreie Stadt Berlin (Germany
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How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Litchfield Park (United States of America
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How STAY’s Contactless Services Helped Barceló Improve Guest Satisfaction and Reduce Waiting Times

Conil de la Frontera (Spain
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How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Greensboro (United States of America
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In-Room Tablet Action at the Best Western Hotel Arabellapark Munich

Kreisfreie Stadt München (Germany
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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv-Yafo (Israel
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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

East Attica Regional Unit (Greece
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How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels

Donostia (Spain
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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal
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How Easyway Helped Atlas Hotels Enhance Upselling, Promote their Loyalty Program, and Communicate Effectively with their Guests

Tel Aviv-Yafo (Israel
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We need something innovative!

Sankt Jakob in Defereggen (Austria
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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv-Yafo (Israel
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How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM

Kreisfreie Stadt München (Germany
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Quest Apartment Hotels New Zealand deploys Mobile Access for enhanced contactless guest convenience

Melbourne (Australia
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How Easyway's customizable platform serves a chain with various types of hotels

Jerusalem (Israel
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How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

San Clemente (United States of America
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Why the Watertown Hotel Chose Canary To Help Them Increase Revenue & Improve the Guest Experience

Seattle (United States of America
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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America
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How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary

Seattle (United States of America
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How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

Nahariyya (Israel
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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States of America
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From Emails to Instant Communication

Monaco (Monaco
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Taking Guest Communication to the Next Level

(United Kingdom
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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

(United Kingdom
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Not Your Typical COVID Story: $1.3 Million in New Revenue + Happier Hotel Guests & Staff

(Norway
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How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

(United Kingdom
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How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

New York (United States of America
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By utilizing Easyway, Nova hotel was able to reduce their time sink, improve efficiency, and streamline their processes

Երևան (Armenia
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A platform that provide a personalized service, think a step ahead of guests and what their needs might be

Tel Aviv-Yafo (Israel
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How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.

Kecamatan Kalipuro (Indonesia
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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain
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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Varaville (France
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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France
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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel
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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France
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How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

Richmond (United States of America

Want to feature an innovator or success story ? Feature a hotel

POPULAR GUEST EXPERIENCE TOOLS

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.

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Transparency is our policy. Learn how it impacts everything we do.

Mission
Our mission is to speed up pace of innovation and adoption of technology in the global hotel industry to make it one of the most digitally savvy and efficient industries on the planet.
Vision
Our vision is to make Hotel Tech Report the starting point for every tech stack decision within the global hotel industry from small B&Bs to major chains.

We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

To learn more about our marketing services, visit our partner site

We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

To further protect the integrity of our editorial content, we keep a strict separation between our sales teams and authors to remove any pressure or influence on our analyses and research.

HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.