Let us find your solution

Hotel Meetings & Events Software Finders

Event Management Software Finder

Get started

Sales CRM Finder

Get started

Meetings & Events Intelligence Finder

Get started

Recent Meetings & Events Articles

thumb description

This is the tech your sales and catering team needs

by
Hotel Tech Report
2 weeks ago

The right tech tools put your sales and catering team in control of their own destinies. Greater productivity and more automation of tedious tasks boosts job satisfaction and gives staff the confidence to do more high-impact work that leads to more revenue. Many solutions now also include predictive analytics to guide efforts automatically, helping staff to pursue the most promising leads effortlessly. The increased effectiveness also builds good will with guests. When staff more ably respond to requests -- with increased accuracy and 3D space visualizations -- event organizers feel much more confident in their venue selections. Best-in-class event management solutions also include strong collaboration features to build trust and boost conversions with event planners and organizers.   Here's a look at the essential tech for your sales and catering team.   Sales platforms & CRMs Sales platforms and CRMs are the backbone of successful sales. The sales team needs to be organized and focused on the most lucrative leads first. A sales platform/CRM will give the sales team a centralized repository for tracking the sales pipeline so that promising leads don’t slip through the cracks. Other leads may need more nurturing over time; a dedicated CRM is a critical piece of this puzzle.   Hotels have one significant choice in this category: to use a specialized hospitality CRM or a major brand that serves all industries. For users of CRMs not specifically focused on hospitality, some feel a disconnect with customer service. It really comes down to whether you prefer a CRM solution with global scale or one targeted to hospitality. Global scale can mean that there are many strong integrations with existing tools, while specialization means that the tool delivers targeted functionality essential to hotels.   Here are the top three sales team CRMs for hospitality, plus one startup to consider. Salesforce: The most well-known CRM provider enables data-driven sales and marketing through its rich guest profiles and robust engagement tracking. The software is familiar to many, which simplifies on-boarding new staff. There’s a tradeoff there, however: specialized support may be harder to come by.     Amadeus Delphi: Amadeus’ CRM module is accessible on mobile and combines a detailed overview of function space with guest room availability so sales can act quickly and accurately. The Simple module supports hotels with less than 5,000 square feet of space, while the Advanced module extends to multiple properties, making this a solid contender for all kinds of properties.     Startup to consider: Quore Sales is an alternative to the major brand names mentioned above. The tool supports efforts across your entire hotel staff and ensures more transparency, accountability, and collaboration across your entire team -- without any legacy hangups.   Want to learn more about Hotel CRM?   Meetings and events intelligence When it comes to leveraging data to close more group business, it’s ideal to have a ‘second brain.’ There’s only so much capacity during the work day. And often, valuable nuggets are buried deep in the data. Meetings and events intelligence tools push further into the data to find opportunities, trends, and threats that enable sales teams to be more effective. While some other categories here include advanced reporting and detailed analytics, a standalone business intelligence tool often outperforms. The specialized focus means that the tool has a deeper set of data than the average event management software, and can truly unearth new insights that were inaccessible outside of a dedicated events intelligence tool.   Here are a few meetings and events intelligence tools that help you get more out of your data, as well as one startup to consider. IDeaS SmartSpace: The visual strategy management solution bridges sales and revenue with deep analytics around business trends and performance of a hotel’s event spaces. The tool includes a space utilization tool to illustrate effective use of space, as well as a pricing strategy tab that breaks down conversions by arrival data, team member, booking type, and meeting class.     KNOWLAND: Knowland helps teams achieve their group goals with deep analytics on group booking patterns, market benchmarking, and planner buying behavior. Predictive analytics based on “the industry’s largest historical database of actualized events” accelerate sales cycles by matching inbound requests with the highest likelihood of success Startup to consider: A winner of the 2019 HotelTechAwards, Get Into More’s strategic tool manages meetings, events, and groups for both branded and non-branded hotel. The tool visualizes data and enables better analysis outside of spreadsheets and reports. For properties building a la carte events/meeting technology, this is a go-to for business intelligence.   Group sourcing & RFPs When sourcing groups, timing is everything. Strong RFP management capabilities ensure that your team is responding to the highest-value RFPs quickly and accurately. One of the biggest struggles faced by event planners is the lack of timely responses to their requests; some even complain that venues don’t even respond. This delay is directly tied to the increase in RFPs received by hoteliers. Reducing the delay is a main benefit for hoteliers that use an RFP management tool that streamlines responses. These tools can pull together responses quickly, and even provide more self-service options to event planners so that hotels have less work to do for each proposal. Group sourcing is also a key part of this category. The major players, such as Cvent, offer hotels a direct line to event planners. These tools are able to match hotels with groups by looking at the characteristics of each group and determine hotels that would be ideal venues. This makes inbound RFPs more likely to be a good fit for hotels, reducing staff labor and increasing the odds of closing group business.     Here are a few group sourcing options, as well as one startup to consider. Cvent Hospitality Cloud: Cvent’s platform achieves three things: help hotels find buyers through increased visibility, win business with lead scoring, and optimize business with metrics and business intelligence. Reviewers appreciate the ability to set up a profile at the property level that includes a variety of offers, which increase transparency with meeting planners.   Cendyn Sales Suite:  Cendyn also takes the platform approach. Its Sales Suite ties into Cendyn’s other products and centers around its eRFP automation, which reduces RFP response times while increasing the accuracy. Reviewers mention an innovative video chat function gives sales teams a way to differentiate proposals with video content.     Startup to consider: The top reviewed vendor in group sourcing/RFP management is Event Temple, popular with those who don’t want to tie into a larger platform with many bells-and-whistles. Reviewers love its all-in-one approach, which assists with everything from lead prospecting, client retention, email automation, ROI analytics, and performance metrics.   Event planning software Hoteliers use event planning software to manage the operational intricacies of on-property events. From collaborating on table layouts to providing a visual layer for event planners to request proposals, these tools improve the experience for everyone. By providing event visualization capabilities that represent your space and your resource inventory, you can deliver on the meeting experience, plan events faster, easier and more accurately. Ultimately, this makes event planners more confident and secure in their venue selections because they can visualize how the event may look in a particular space. There’s also the issue of uneven transfer of information. In traditional models of managing event sales, there can sometimes be some missed information in the hand-off from sales to catering. Event planning software ensures that hotels deliver exactly what’s been promised to the event organizer. There are fewer questions and stronger accountability. The   These are the top event planning tools, as well as one startup to consider. Amadeus Hospitality Diagramming: Amadeus’ diagramming tool allows properties to accurately plan events with organizers, planners, and guests. The intuitive interface via the web makes it easy to organize room plans, including a 3D virtual walkthrough of the completed room. Plans can be shared with others for review, feedback, and approval.   Social Tables: Owned by Cvent, the tool has expanded functionality to become integral to many event planners worldwide. The focus on collaboration between planners and properties on both mobile and desktop. The suite also features online sales and marketing solutions, 2D and 3D room diagramming, business intelligence for hotels, and event attendee management.     Startup to consider: Allseated’s scrappy approach appeals to independents and technologists alike: the freemium business model lowers barriers to entry and the immersive 3D walkthroughs of specific events is a huge bonus to event planners and guests.   Where should you invest right now? Sales and catering technology can transform the way your hotel approaches group business. With the right tools, your sales team can prospect more effectively and your catering team can deliver knockout events that make guests sing their praises. While this category of technology can be a lot to sift through, focus on the functionality with the biggest bang for your buck. If you already have a CRM (and your team actually uses it daily), then it may be best to focus on event planning software and diagramming solutions that give event planners a way to visualize their events. However, if your sales team isn’t using a CRM yet, now may be the time to invest in a holistic solution that provides both sales tools and event management. The most underinvested area within this space lies in meetings and events intelligence solutions.  Such solutions provide near instant ROI and should be considered by every type of hotel that has a decent group business mix. With a comprehensive capability at the heart of your group sales and event delivery operation, you’ll see a massive improvement in productivity, revenue, and client satisfaction.

thumb description

Hotels: Office Spaces of the Future

by
Lillian Connors
1 year ago

In pursuit of more conductive, unconventional workspaces, business types are leaving their sterile offices in large numbers. There has been a steady increase of worker on the move in recent years, which is to say that more and more of them do not possess a steady office anymore. Parts of the hospitality sector are adapting in order to meet this new demand spike. Namely, forward-thinking hotel brands are figuring out how to accommodate a new wave of mobile workers. They are reconverting their capacities into places for both work and sleep in order to support changing work patterns and habits. And that is just the beginning. The game has changed Increased mobility and the modern communication technology surge are reshaping the way we go about our obligations and daily tasks. Business travel is on the rise and the lines between personal and professional are blurred. Being chained to an all-purpose workstation for the better part of the day is no longer an appealing proposition or everyone’s idea of having a really productive time. Business owners have a lot to think about here as well. Does it really make sense to commit to long-term leases for office buildings when they can rent small-scale meeting rooms and other spaces in hotels? Well, companies determined to trim overheads are encouraging transient workers to flock to hotels. After all, real estate usually represents the second largest expense for an average business. On top of that, not having too many workers in the office every day solves problems such as continuous reduction is space allocation, high noise levels, lack of space for focused and solitary work, and increasing sharing rates—issues that are even more pronounced in open-plan corporate environments. This does not spell the end of assigned and permanent workspaces altogether, but we could be heading in that direction. Reinventing the lobby More and more hotels are allowing guests and non-guests to use communal spaces with Wi-Fi and mingle and network there. We are also witnessing pop-up offices sprouting up across the hospitality sector. Of course, while some people are happy to just have a desk and internet, others want more. One of the issues hotel-based workers would often face is privacy. The good news is that things are looking up in this department as well. Today’s hotel rooms are more flexible, offer a high level of privacy and customization opportunities. All of that is available and packed in a smaller footprint. Furthermore, hotels that go the extra mile are increasing the amount of useful, revenue-generating spaces. They are taking on contemporary office refurbishment projects to transform underutilised capacities and give off a strong professional impression. Some chains feature whiteboard areas for brainstorming, workstations that multiple people can use, and even entertainment amenities in the form of gaming consoles. Lounge areas serve as interview and meeting spaces, a role that lobbies used to fill before. Speaking of lobbies, they are now turning into multifunctional areas with bars, coffee shops and chill-out zones. There, one can eat, drink, meet and work. Taking work experience to new heights Another trend is hotels connecting their indoor and outdoor spaces. We see rooftop terraces, bars and restaurants, as well as other areas popping up in major cities across the globe. They want to enable workers to experience the surrounding city or natural features. Moreover, it is also possible to play mini golf, unwind by the pool, take advantage of wellness facilities and get the taste of unique dining experiences in themed restaurants. You could say that hotels are well aware that modern employees often have to tackle a variety of diverse tasks throughout the workday. Thus, they want to give them a chance to move around and choose how they will utilize the space. All in all, there is so much more a hotel can offer than a traditional office. It is high time to wake up to the new reality: The future is now and it is only a matter of time before other hotel brands and businesses jump on the bandwagon. The best of both worlds Recent years have brought forward a profound shift in how people perceive spaces designed for leisure, work, and other life priorities. Hit by these winds of change, the hospitality sector itself is undergoing a transformation, bent on capitalizing on developments like digital revolution, shifting demographics, and new work practices. These days, hotels provide a combination of communal, social hubs, various entertainment amenities and private enclosed areas. Dropping out of the 9-5 office cycle, next-generation professionals eagerly spend time there, exerting freedom over where and when to work.  

thumb description

Delphi Hotel Software Named Top Rated in the HotelTechAwards

by
Hotel Tech Report
4 days ago

Hotel Tech Report has named Delphi 2018’s top rated Sales Software based on data from thousands of hoteliers in more than 40 countries around the world.  Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. “The GM of perhaps New York’s most esteemed hotel once told me that he viewed his property like a factory.  He elaborated that he viewed group business as the output of that factory and that leisure was the excess capacity that he flexed seasonally and cyclically.  Without effective sales software, your factory doesn’t stand a chance” says Hotel Tech Report’s Jordan Hollander.   Get a FREE Delphi Hotel Software Price Quote   Amadeus’ Delphi Sales & Event Management product line is poised for sustained growth in 2018. Hoteliers recognized the product’s ability to deliver an incredible return on investment with a score 6% higher than the category average. “Delphi provides powerful functionality for sales and catering, account and contact management, and reporting and analysis that help properties and venues drive revenue, increase operational efficiency, and improve guest satisfaction” says a Boston based corporate Director of Sales with over 10 years experience in the hotel industry. "Delphi is great tool for managing function space, available guest room inventory and evaluating group business opportunities," says a California based DOSM. "Delphi provides powerful functionality for sales and catering, account and contact management, and reporting and analysis that help properties and venues drive revenue, increase operational efficiency, and improve guest satisfaction," says one Director of Sales.   Get a FREE Delphi Hotel Software Price Quote

thumb description

Top Hotel Tech Providers Revealed in the 2018 HotelTechAwards

by
Hotel Tech Report
2 months ago

For the past 3-months, more than one hundred of the hotel industry's top tech firms across 40+ countries have campaigned in the 2018 HotelTechAwards joining in Hotel Tech Report's mission by leveraging customer feedback and transparency to speed up the pace of global innovation. Companies competed for the coveted top spot across 30 critical categories of hotel technology and today, Hotel Tech Report is proud to announce the 2018 winners.  The HotelTechAwards segment top technologies into the following categories: Marketing - technology that attracts new customers Revenue - technology that optimizes distribution and informs business strategy Operations - technology that helps hotels run efficiently Guest Experience - technology that differentiates the guest stay at a hotel Hotel Tech Report's global hotelier community rallied behind participating top vendors by contributing invaluable qualitative product feedback as well as more than 7,500 data points across key metrics including: ease of use, customer service, implementation, ROI and likelihood to recommend (learn more about scoring) to help determine winners. So what is the significance of the HotelTechAwards? "For the first time, hoteliers can reference an unbiased source of information provided by their peers and verified by a 3rd party to help them easily learn about and discover the best technology for their hotels. Hoteliers can often be slow to adopt new technology.  The reality is that they're slow for a reason--the wrong choice in a vendor can risk both their hotel's profitability and even their personal career" says Hotel Tech Report's Adam Hollander. "Whether its lost revenue from a poorly optimized mobile website, a lawsuit from a security system that failed to record or a hit to their P&L from a poorly calibrated revenue management system--hoteliers are justified in being especially cautious during the technology vendor selection process.  The HotelTechAwards serve as a platform to help educate hoteliers and keep their respective hotels competitive in a world where tech giants like Airbnb and Expedia are looking more like their compset than ever." Quantitative data is extremely important for selecting the right technology for any hotel company.  What is the ROI? What’s the uplift in conversion, how does a product improve guest satisfaction scores or decrease service response times? Quantitative data drives the promises made by vendors during the sales process. Subjective data from unbiased customer reviews enables decision makers to see how well vendors deliver on those promises.  The winners of the HotelTechAwards are the companies who have both world class products and incredibly strong relationships with their customers. To all of the companies (view all) who embraced customer feedback and transparency by campaigning in the 2018 HotelTechAwards, we commend you for your service to the industry at large and are now proud to present to you--the winners of the 2018 HotelTechAwards:   Bonus Feature: The 10 Best Places to Work in Hotel Tech

thumb description

How MICE Demand Management Influences Your Hotels Revenue

by
Hotel Tech Report
1 year ago

The days of flooding sales with fruitless leads are gone. Today, every hotel professional in the industry needs to know the bottom line revenue they're seeing, rather than just the number of leads the sales team responds to.The hotel industry is truly dependent on identifying profitable customers by their propensity to book venues. However, the enormous industry means meeting planners always have a plethora of venue options to choose from. To ease the RFP process, meeting planners prefer sending theirs online all at once. Without a streamlined way of managing this huge RFP demand, it's really difficult for hoteliers to prioritize and identify profitable proposals.Unfortunately, hoteliers spend far too much time and energy drafting proposals, and as a result, lose other opportunities in the pipeline. Most hoteliers need one useful platform that can take care of their MICE business needs - from generating demand to managing it.The need of the hour is a solution that can primarily address these top three pain points:Effectively Prioritizing RFPs There is a constant fear among hoteliers of missing out on business by not replying to RFPs quickly enough. Thankfully, solutions like Cvent's Group Demand Management can help prioritize and evaluate these RFPs. With the help of this simple yet effective scoring methodology, hotels and venues can evaluate any business lead and overcome the anxiety of losing profitable business.Sending Competitive Bids On average, planners usually receive 12 to 15 proposal bids. So creating a winning quote is always a time-consuming task for the Hoteliers. The need in the industry is to get that one platform, that provides the intelligence hotels want in order to send market competitive bids and make informed business decisions.Managing Multiple Channels More and more hotels have developed their websites that allow guests to book their property directly. However, these websites also offer huge business opportunities if deployed with a simple widget, which works as a hub and connects hoteliers with planners coming from different channels, all while keeping these demands centralized in one common platform.Opportunely, today the Industry has Cvent's Group Demand Management, which can take care of all this and much more, and offers a range of features that provide flexibility & enhanced efficiency to hoteliers.

Load more

Meetings & Events Category Press Releases

Delphi Hotel Software Named Top Rated in the HotelTechAwards

By Hotel Tech Report
4 days ago

Hotel Tech Report has named Delphi 2018’s top rated Sales Software based on data from thousands of hoteliers in more than 40 countries around the world.  Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. “The GM of perhaps New York’s most esteemed hotel once told me that he viewed his property like a factory.  He elaborated that he viewed group business as the output of that factory and that leisure was the excess capacity that he flexed seasonally and cyclically.  Without effective sales software, your factory doesn’t stand a chance” says Hotel Tech Report’s Jordan Hollander.   Get a FREE Delphi Hotel Software Price Quote   Amadeus’ Delphi Sales & Event Management product line is poised for sustained growth in 2018. Hoteliers recognized the product’s ability to deliver an incredible return on investment with a score 6% higher than the category average. “Delphi provides powerful functionality for sales and catering, account and contact management, and reporting and analysis that help properties and venues drive revenue, increase operational efficiency, and improve guest satisfaction” says a Boston based corporate Director of Sales with over 10 years experience in the hotel industry. "Delphi is great tool for managing function space, available guest room inventory and evaluating group business opportunities," says a California based DOSM. "Delphi provides powerful functionality for sales and catering, account and contact management, and reporting and analysis that help properties and venues drive revenue, increase operational efficiency, and improve guest satisfaction," says one Director of Sales.   Get a FREE Delphi Hotel Software Price Quote

Top Hotel Tech Providers Revealed in the 2018 HotelTechAwards

By Hotel Tech Report
2 months ago

For the past 3-months, more than one hundred of the hotel industry's top tech firms across 40+ countries have campaigned in the 2018 HotelTechAwards joining in Hotel Tech Report's mission by leveraging customer feedback and transparency to speed up the pace of global innovation. Companies competed for the coveted top spot across 30 critical categories of hotel technology and today, Hotel Tech Report is proud to announce the 2018 winners.  The HotelTechAwards segment top technologies into the following categories: Marketing - technology that attracts new customers Revenue - technology that optimizes distribution and informs business strategy Operations - technology that helps hotels run efficiently Guest Experience - technology that differentiates the guest stay at a hotel Hotel Tech Report's global hotelier community rallied behind participating top vendors by contributing invaluable qualitative product feedback as well as more than 7,500 data points across key metrics including: ease of use, customer service, implementation, ROI and likelihood to recommend (learn more about scoring) to help determine winners. So what is the significance of the HotelTechAwards? "For the first time, hoteliers can reference an unbiased source of information provided by their peers and verified by a 3rd party to help them easily learn about and discover the best technology for their hotels. Hoteliers can often be slow to adopt new technology.  The reality is that they're slow for a reason--the wrong choice in a vendor can risk both their hotel's profitability and even their personal career" says Hotel Tech Report's Adam Hollander. "Whether its lost revenue from a poorly optimized mobile website, a lawsuit from a security system that failed to record or a hit to their P&L from a poorly calibrated revenue management system--hoteliers are justified in being especially cautious during the technology vendor selection process.  The HotelTechAwards serve as a platform to help educate hoteliers and keep their respective hotels competitive in a world where tech giants like Airbnb and Expedia are looking more like their compset than ever." Quantitative data is extremely important for selecting the right technology for any hotel company.  What is the ROI? What’s the uplift in conversion, how does a product improve guest satisfaction scores or decrease service response times? Quantitative data drives the promises made by vendors during the sales process. Subjective data from unbiased customer reviews enables decision makers to see how well vendors deliver on those promises.  The winners of the HotelTechAwards are the companies who have both world class products and incredibly strong relationships with their customers. To all of the companies (view all) who embraced customer feedback and transparency by campaigning in the 2018 HotelTechAwards, we commend you for your service to the industry at large and are now proud to present to you--the winners of the 2018 HotelTechAwards:   Bonus Feature: The 10 Best Places to Work in Hotel Tech