Qualitando

4.9 (35 评论)

HT评分

100 分中的 79 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Qualitando

5.0 (35 评论)

在 50 中排名第 6 位的声誉管理

Qualitando 是适合您业务的完整 CRM！

99% 推荐度，34 家酒店推荐

Qualitando 有 0 則來自 United States of America 的評論，因此我們無法驗證他們是否在您的本地市場運作。

Bell avatar Bell - AI驅動的產品分析師

我分析了Qualitando的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like Qualitando for its comprehensive approach to managing guest satisfaction and reputation. This CRM platform excels in automating feedback collection, enabling upselling opportunities, and increasing positive online reviews, all of which help boost revenue and improve customer experience. However, its aesthetic design and translation features could use enhancement. Overall, it’s a valuable tool for optimizing guest relations and operational efficiency through continuous updates and integration capabilities.

閱讀他們的評論

支持

Hoteliers often praise Qualitando's customer support for its excellent availability across various channels such as chat, phone, and email, ensuring that assistance is always within reach. They note the responsiveness of the support team, highlighting how issues are promptly addressed and resolved. The expertise of the support staff is frequently mentioned, with hoteliers appreciating the knowledgeable and effective help they receive. Onboarding support is also commended, as it eases the setup and training process for new users, making their experience seamless. Additionally, hoteliers find the provided resources, including FAQs, tutorials, and documentation, to be helpful in navigating any challenges they encounter.

Owner

12 个月前

已验证

... Qualitando 是酒店客户服务领域真正的哥白尼革命。易于使用的 CRM，没有不必要（但昂贵）的装饰，可以在客人入住期间平稳地控制客户体验。但不仅如此......它可以让您从双赢的角度发展辅助服务的追加销售。收入增长，让客人充分沉浸在酒店提供的体验式服务中，同时充分利用该地区提供的机会。但它并没有就此结束...此操作允许您增加在线参考渠道上对该结构的正面评论的流量。一个整体工具，可以轻松流畅地提高品牌声誉和收入。所有这一切都归功于出色的女性治理，她以优雅和专业的精神帮助我们在这片并不总是容易的大海中航行。夸利坦多万岁！ ...

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價值

平衡

Hoteliers often mention the value of Qualitando's Reputation Management product in terms of delivering sufficient benefits for the cost, providing a strong return on investment. They appreciate the absence of unnecessary frills, which helps maintain cost-effectiveness while still offering essential features. There is a sense of transparency in pricing, which reduces concerns about hidden fees and contributes to the perceived value. Users also find free trials useful for evaluating the software's benefits before committing to a purchase, ensuring they understand the cost versus features offered compared to competitors.

Owner

12 个月前

已验证

... 意大利客户体验成功之道 ...

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Owner

12 个月前

已验证

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Owner

12 个月前

已验证

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功能

平衡

Hoteliers often highlight the functionality of Qualitando’s Reputation Management product, noting its excellence in managing satisfaction questionnaires and producing related reports. They appreciate its reliability and effectiveness in core tasks, including the seamless handling of reporting and the capability to grow alongside their business needs. They commend the system's ability for automation, particularly in streamlining tasks like sending newsletters, and value the actionable insights derived from its reports, which are straightforward and easy to interpret.

Owner

12 个月前

已验证

... 意大利客户体验成功之道 ...

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Sales Manager

12 个月前

已验证

... Qualitando 是满意度调查问卷和相关报告管理方面的优秀合作伙伴。此外，它也成为我们的热点，是发送新闻通讯的绝佳系统。 ...

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Sales Manager

12 个月前

已验证

... Qualitando 是满意度调查问卷和相关报告管理方面的优秀合作伙伴。此外，它也成为我们的热点，是发送新闻通讯的绝佳系统。 ...

查看完整评论

Sales Manager

12 个月前

已验证

... Qualitando 是满意度调查问卷和相关报告管理方面的优秀合作伙伴。此外，它也成为我们的热点，是发送新闻通讯的绝佳系统。 ...

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使用者介面

直觀

Hoteliers often highlight the user interface of Qualitando as being easy to navigate, with menus and features that are simple to find and use. The visual design is frequently described as modern and professional, contributing to a visually appealing experience. Users also note that the interface is responsive, with quick load times and minimal lag, ensuring smooth operation. Clarity of information is another strong point, with data, graphs, and key details presented in a clear and understandable manner. Usability scores high, as the interface is intuitive enough for first-time users without requiring extensive training. Additionally, mobile compatibility is praised, with the interface working effectively across various mobile devices, though mentions of accessibility features such as screen reader support are less frequent.

Owner

12 个月前

已验证

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酒店業者最常提及

Ease of Use & Automation

Feedback Collection & Analysis

Reputation Management

Customer Support

Guest Communication

Targeted Marketing & Newsletters

CRM Integration

Aesthetic Design

Upselling & Cross-Selling

Multi-language Support

按細分市場的受歡迎程度

類別

12 | 大 (75-199 房间)

12 | 中等的 (25-74 房间)

7 | 特大 (200+ 房间)

4 | 特小 (1-9 房间)

國家

35 | Italy

類型

4 | 住宿加早餐旅馆

5 | 精品店

9 | 品牌酒店

8 | 市中心酒店

3 | 机场/会议酒店

6 | 长住服务式公寓

6 | 有限的服务和经济型酒店

5 | 豪华酒店

16 | 度假村

2 | 房车公园和露营地

3 | 度假出租屋和别墅

地區

35 | 欧洲

類別

35 | 声誉管理

沒找到您要找的內容嗎？

特征

Surveys & Feedback

4/5 features

短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未显示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
情绪分析
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未显示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
工作流程管理
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
工作流程管理
Respond to reviews

Quickly and easily respond to reviews from within the platform.
警报和通知
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
案例管理

简化运营并推动卓越服务。确保及时解决对客人的住宿产生负面影响的问题，并创造卓越的体验以超越他们的期望并推动积极的评价。

Reporting, Analytics & Insights

4/5 features

情绪分析
收入报告
竞争情报
企业报告
报告仪表板
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

社交媒体
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

多物业管理
移动辅助功能

Qualitando 的評論總結

4.9

出色的

35 评论

使用方便

4.8/5

客户支持

5.0/5

投资回报率

4.9/5

执行

4.8/5

推荐用途

声誉管理在 50 个排名中排名第 6

Qualitando 的定價

低于平均水平

该产品的定价低于该类别中的平均产品，这通常表明它是一种预算产品，具有较少的功能，专为较小的属性和较简单的用例而设计。

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看法 top Qualitando 备择方案

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` 参加测验 `

Qualitando 的整合

公司	功能
Oracle Hospitality 91% 推荐，来自 582 家酒店	物业管理系统
此集成尚未经 Amadeus 验证。 Amadeus 83% 推荐，来自 154 家酒店	物业管理系统
Blastness 100% 推荐，来自 79 家酒店	酒店预订系统 +2 more
Vertical Booking 91% 推荐，来自 45 家酒店	预订引擎
D-Edge 91% 推荐，来自 260 家酒店	预订引擎
Planet 81% 推荐，来自 104 家酒店	物业管理系统
Hoxell 98% 推荐，来自 28 家酒店	家政软件
Simple Booking 97% 推荐，来自 28 家酒店	渠道经理
Lodgical Solution 80% 推荐，来自 5 家酒店
此集成尚未经 Tripadvisor 验证。 Tripadvisor 100% 推荐，来自 1 家酒店	客人调查和反馈