SHR Central Reservation System (CRS)

4.6 (56 评论)

HT评分

100 分中的 96 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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SHR Central Reservation System (CRS)

4.6 (56 评论)

在 44 中排名第 3 位的酒店预订系统

预订服务、出租收入管理、网站设计和开发以及在线预订引擎

95% 推荐度，337 家酒店推荐

超過 50% 的 SHR Group’s 評論來自 Ireland。

Bell avatar Bell - AI驅動的產品分析師

我分析了SHR Group的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like SHR for its robust distribution capabilities, ensuring up-to-date rates and inventory across third-party platforms. The personalized customer success support, often cited as one of the best in the industry, significantly helps streamline hotel operations. SHR's AI-driven booking engine attracts interest for its ability to customize user experiences, potentially boosting engagement and conversion rates. However, some users highlight the need for improvements in the back-end user experience, more extensive reporting options, and a fully cloud-based system to avoid downtime during upgrades.

閱讀他們的評論

支持

Hoteliers often commend SHR for their exceptional customer support. The customer success team is noted for being both responsive and proactive, tackling significant projects and day-to-day inquiries with diligence. Their approach is personalized, providing solutions and guidance tailored to the unique needs of each client. This level of attentive support is crucial in ensuring smooth project execution and operational efficiency.

Guest Services Manager

12 个月前

已验证

... 我们 SHR 经验的亮点是与我们的客户成功经理 Gilly Capon ...

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Guest Services Manager

12 个月前

已验证

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Guest Services Manager

12 个月前

已验证

... 我们的客户成功经理吉莉·卡彭 (Gilly Capon) 及时处理了我们遇到的每个问题或疑问，以指出我们没有遇到我能记得的持续存在的问题。 ...

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Guest Services Manager

12 个月前

已验证

... 我们 SHR 经验的亮点是与我们的客户成功经理 Gilly Capon ...

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Director of Revenue Analysis & Strategy

12 个月前

已验证

... SHR的突出特点无疑是其可靠性，尤其是在分发能力方面。它通过直接连接集成向第三方平台高效传达费率和库存，确保各个渠道的最新信息。这种强大的分销系统是任何重视一致性和准确性作为收入管理策略核心租户的酒店运营的基石。我们与 SHR 合作经验的一个关键方面是他们与我们合作处理重大项目和日常查询的特殊方式。他们的客户成功团队在业内真正脱颖而出。他们不仅反应敏捷，而且积极主动，提供适合我们独特需求的解决方案和指导。这种级别的个性化支持有助于确保项目顺利执行和有效解决问题。该团队的专业知识和 ...

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Director of Revenue Analysis & Strategy

12 个月前

已验证

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Director of Revenue Analysis & Strategy

12 个月前

已验证

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整合

已連接

Hoteliers often highlight the seamless integrations of SHR Group’s Hotel Reservations System, SHR Central Reservation System (CRS). They appreciate the system's capability to communicate rates and inventory efficiently to third-party platforms through direct connect integrations. Users frequently mention the reliable and consistent performance of these integrations, noting minimal syncing issues. The setup process is regarded as straightforward, enabling hotels to quickly connect SHR CRS with other systems like property management systems (PMS), customer relationship management (CRM) software, and payment processors, enhancing overall operational fluidity.

Director of Revenue Analysis & Strategy

12 个月前

已验证

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價值

平衡

Hoteliers often highlight the value of SHR's Central Reservation System (CRS) in its reliability and distribution capabilities. The system effectively communicates rates and inventory through direct connect integrations, ensuring up-to-date information across multiple channels. This efficiency is essential for consistent and accurate revenue management. Moreover, hoteliers appreciate the exceptional customer support offered by SHR, noting its proactive, personalized approach, which adds significant value by assisting with both large-scale projects and everyday inquiries.

Guest Services Manager

12 个月前

已验证

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Guest Services Manager

12 个月前

已验证

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General Manager

12 个月前

已验证

... SHR 的服务就像我们员工中的另一名员工一样。迄今为止业内最好的客户服务。谢谢你！ ...

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General Manager

12 个月前

已验证

... SHR 的服务就像我们员工中的另一名员工一样。迄今为止业内最好的客户服务。谢谢你！ ...

查看完整评论

Director of Revenue Analysis & Strategy

12 个月前

已验证

... SHR的突出特点无疑是其可靠性，尤其是在分发能力方面。它通过直接连接集成向第三方平台高效传达费率和库存，确保各个渠道的最新信息。这种强大的分销系统是任何重视一致性和准确性作为收入管理策略核心租户的酒店运营的基石。我们与 SHR 合作经验的一个关键方面是他们与我们合作处理重大项目和 ...

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Director of Revenue Analysis & Strategy

12 个月前

已验证

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功能

平衡

Hoteliers often highlight the robust functionality of SHR's Central Reservation System (CRS), noting its proficiency in managing core tasks such as bookings and reporting. The system is praised for its reliability, exhibiting minimal issues with bugs or downtime, and offering considerable scalability, making it suitable for expanding businesses. Users appreciate the comprehensive feature set, which includes essential tools and effective automation for tasks like billing and reporting. Additionally, the system provides adaptable customization of workflows and templates, enhancing user experience. Hoteliers also commend the actionable insights and clarity of reports, alongside the system's support for multiple languages and currencies, catering to a global user base.

Director of Revenue Analysis & Strategy

12 个月前

已验证

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Director of Revenue Analysis & Strategy

12 个月前

已验证

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使用者介面

直觀

Hoteliers often express that the user interface of SHR Central Reservation System (CRS) features significant room for improvement. While the system is equipped with numerous relevant features, the ease of navigation is an issue, as users report challenges in quickly locating menus and functions. The design is perceived as needing modernization to enhance its professional and visual appeal. Furthermore, the responsiveness of the user interface receives criticism due to occasional lag, which affects user satisfaction. Clarity of information, especially in presenting data and graphs, is another area needing refinement, as it sometimes requires effort to interpret key details. Although some customization options for dashboards and settings exist, they are limited, constraining users' ability to personalize their experience. Additionally, first-time users find the interface not entirely intuitive, often requiring additional training to navigate effectively. Mobile compatibility and accessibility features, such as screen reader support, also require attention to ensure comprehensive usability across different devices and for all users.

Director of Revenue Analysis & Strategy

12 个月前

已验证

查看完整评论

Director of Revenue Analysis & Strategy

12 个月前

已验证

... 尽管具有完整的相关功能；后端用户体验还有提升的空间。导航和过滤选项可以更加直观和用户友好。目前，浏览不同部分可能很麻烦，并且查找特定信息或执行某些任务并不那么简单。改进 ...

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酒店業者最常提及

Personalized Customer Success Support

User-Friendly Interface

Integration with Third-Party Systems

AI-Driven Booking Engine

Customization Features

Robust Distribution System

Continuous Updates and Enhancements

Back-End User Experience

Extensive Reporting Options

Cloud-Based System

合作夥伴最常提及

AI-powered personalization

Direct booking conversion

Technical support

Web design and user experience

Data insights and reporting

Multi-channel digital marketing

Integration and ease of use

Cancellation prediction

Dynamic room substitution

按細分市場的受歡迎程度

類別

306 | 大 (75-199 房间)

165 | 中等的 (25-74 房间)

22 | 小 (10-24 房间)

64 | 特大 (200+ 房间)

11 | 特小 (1-9 房间)

國家

362 | Ireland

91 | United Kingdom

63 | United States of America

7 | Germany

7 | South Africa

5 | India

4 | Australia

3 | Canada

3 | China

3 | Nepal

3 | Saudi Arabia

2 | Italy

2 | Philippines

1 | Oman

1 | Switzerland

1 | Austria

1 | Hungary

1 | Denmark

1 | Mexico

1 | Belgium

1 | New Zealand

1 | Egypt

1 | Jersey

1 | Norway

1 | Brazil

1 | Saint Lucia

類型

197 | 住宿加早餐旅馆

245 | 精品店

173 | 品牌酒店

17 | 赌场

154 | 市中心酒店

135 | 机场/会议酒店

34 | 长住服务式公寓

12 | 旅馆

104 | 有限的服务和经济型酒店

324 | 豪华酒店

10 | 汽车旅馆

143 | 度假村

38 | 房车公园和露营地

4 | 度假出租屋和别墅

地區

67 | 北美

469 | 欧洲

13 | 亚太地区

5 | 大洋洲

5 | 中东

1 | 南美洲

1 | 中美洲

7 | 非洲

類別

512 | 预订引擎

262 | 网站设计

223 | 酒店元搜索管理软件

223 | 数字营销机构

30 | 酒店客户关系管理与电子邮件营销

17 | 收益管理系统

56 | 酒店预订系统

沒找到您要找的內容嗎？

特征

内容管理

4/5 features

内容管理
客人资料

定价规则

4/5 features

地理定位定价模块
支持每周和每月费率

创建短期租赁类型的酒店产品，与 Airbnb 和其他度假租赁公司竞争。以长期住宿折扣吸引客人，并吸引更多的数字游民、长期住宿和家庭度假。
动态定价

能够根据规则和条件调整价格/提供灵活性和控制力，而无需每天更改价格
动态定价

能够根据规则和条件调整价格/提供灵活性和控制力，而无需每天更改价格
Availability Management

Advanced availability management: ability to manage overbookings and differentiate availability by OTA.
Booking Rules

Control panel with precise management of booking rules that can be applied by filtering by room type, rate plan, channel.
Cancellation Policies

Management of different cancellation policies and payment methods applicable either at the hotel level, for a single rate plan or for a period. Possibility of interfacing a banking gateway.
TMC Management

Efficient management of corporate clients (companies, Tour Operators, Travel Agencies) and events (weddings, conferences, private events).
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

分配

4/5 features

元搜索连接
渠道管理和OTA分销
预订引擎
TMC Management

Efficient management of corporate clients (companies, Tour Operators, Travel Agencies) and events (weddings, conferences, private events).

电子商务

4/5 features

预订引擎
客人资料
Refund Vouchers

In case of cancellation, a voucher is generated for the guest.

集成

4/5 features

RMS 连接性
PMS 连接性
元搜索连接

报告

4/5 features

多物业管理
报告仪表板
Reporting Dashboard

Detailed reports and statistics available in real time and a Dashboard for an overview of performance.
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

行政

4/5 features

集中的用户和角色管理
多物业管理
Mobile App

iOS and Android back office App for quick operations management: monitoring reservations, viewing and editing prices, availability, restrictions, viewing sales reports.

呼叫中心

4/5 features

呼叫中心功能

可用的附加元件和模組

SHR Group 的評論總結

4.6

出色的

56 评论

使用方便

4.6/5

客户支持

4.8/5

投资回报率

4.6/5

执行

4.7/5

推荐用途

512

预订引擎在 140 个排名中排名第 3

262

网站设计在 46 个排名中排名第 3

223

酒店元搜索管理软件在 25 个排名中排名第 2

223

数字营销机构在 121 个排名中排名第 2

酒店预订系统在 44 个排名中排名第 3

酒店客户关系管理与电子邮件营销在 64 个排名中排名第 7

收益管理系统在 65 个排名中排名第 30

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