AdriaScan Passport/ID Scanner vs. STAY Guest App:
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The Decision

When choosing between AdriaScan Passport/ID Scanner by Adria Scan d.o.o. and STAY Guest App by STAY, you’re selecting two products designed to enhance different aspects of your hotel’s operation. AdriaScan focuses on rapid, accurate guest identification, streamlining onboarding and security checks. Meanwhile, STAY emphasizes elevating the guest experience through digital services, operational efficiency, and guest engagement. How do these solutions align with your hotel’s priorities?

Your team needs a reliable ID scanning tool that ensures quick, error-free data capture without storing personal info, or a comprehensive guest app that reduces queues and boosts satisfaction? Let’s analyze which product better suits your current needs.

Is AdriaScan Passport/ID Scanner or STAY Guest App Better for Hotels?

AdriaScan offers a specialized passport and ID scanner capable of reading documents from nearly every country within seconds, transferring data directly to your PMS without retaining personal details. It excels in environments where rapid, accurate guest verification is critical and privacy compliance is essential.

STAY, however, provides an all-in-one guest experience platform with over 20 features, including mobile check-in, room service ordering, and real-time messaging, designed to digitize and streamline guest interactions. It’s better suited for hotels aiming to improve guest engagement and operational efficiency.

While AdriaScan’s singular focus is on identity verification, STAY aims to transform the entire guest journey. Which of these core strengths aligns more closely with your hotel’s immediate priorities?

AdriaScan vs STAY: Which Should Your Hotel Choose?

If your hotel prioritizes swift and accurate guest identification at check-in, especially in high-volume or security-sensitive settings, AdriaScan is the clear choice. Its high-speed document reading reduces manual entry errors and speeds up onboarding.

Conversely, if your hotel needs to reduce queues, enhance guest satisfaction, and digitize multiple services—like room service, reservations, and guest messaging—STAY’s platform offers a broader set of features with proven results in large chains and independent hotels alike.

For hotels seeking a single, dedicated ID scanner, AdriaScan is suitable. But if your goal is comprehensive guest engagement and operational automation, STAY provides more extensive value.

Is AdriaScan Passport/ID Scanner or STAY Guest App Easier to Use?

AdriaScan’s software reads passports and IDs quickly but requires specialized hardware and a hardware setup, which can involve staff training on device operation. Its user interface is functional but not designed for guest self-service or frequent staff interaction.

STAY’s interface is rated 4.78 out of 5 by users, praised for its intuitiveness and ease of content management. Its onboarding process is straightforward, with many hotels noting staff quickly adopt the platform. Reviewers frequently mention how simple it is to manage content and communicate with guests.

Edge: STAY

Which Has Better Features: AdriaScan or STAY?

AdriaScan’s core feature is its high-speed document reading, with no additional features beyond data transfer. It’s a niche product optimized solely for identity verification.

STAY, on the other hand, offers 13 features, including mobile app access, chatbots, automated replies, message routing, guest messaging, room service ordering, request management, local recommendations, hotel directory, app downloads, multi-lingual automatic translations, and mobile checkout.

With a significantly broader feature set, STAY is far more versatile for enhancing the guest experience and hotel operations.

Edge: STAY

Which Has Better Customer Support: AdriaScan or STAY?

AdriaScan provides support, but customer reviews are absent, and overall ratings are unavailable, making it difficult to assess support quality. Its niche nature suggests support may be limited and primarily hardware-focused.

STAY boasts a customer support rating of 4.83 out of 5, with many reviews emphasizing prompt, helpful service and a well-organized onboarding process. Users frequently commend the team’s responsiveness and ongoing assistance.

Edge: STAY

Which Has More Integrations: AdriaScan or STAY?

AdriaScan integrates with 12 verified partners, including notable systems like Sihot, RMS, and Cloudbeds, but its integrations are primarily in the identity verification and property management sphere.

STAY integrates with 20 verified partners, including PMS, CRM, and channel managers such as Hotelkit, SiteMinder, and VingCard. Its extensive integration ecosystem supports a seamless hotel tech environment.

Edge: STAY

Which Do Hoteliers Rate Higher: AdriaScan or STAY?

AdriaScan has no reviews or ratings, reflecting minimal recent customer feedback and limited market presence.

STAY has accumulated 206 reviews in the last six months, with a 3/5 overall rating. More recent reviews are highly positive, especially from large chains like NH Hotels and Barceló, praising operational improvements and guest satisfaction, with a Net Promoter Score of 9.59 out of 10.

Clearly, STAY’s larger, more recent review base makes it the more trusted product among hoteliers.

Edge: STAY

How Much Do AdriaScan and STAY Cost?

AdriaScan does not publicly disclose pricing. It likely involves hardware costs and possibly licensing or support fees, typical for specialized ID scanners.

STAY charges a base fee of $300 per month, with no additional implementation or per-room charges. Its transparent pricing makes budgeting easier for hotels.

What Type of Hotel Should Use AdriaScan?

• Hotels that need fast, accurate guest verification, such as high-volume properties, security-sensitive venues, or border-crossing check-ins.
• Teams that prioritize compliance with privacy regulations and want to avoid storing personal data.
• Hotels aiming to reduce manual data entry errors during check-in.
• Environments where security and speed are paramount.

Not ideal if your hotel requires comprehensive guest engagement, service digitization, or multi-feature guest apps.

What Type of Hotel Should Use STAY?

• Hotels seeking to digitize their entire guest journey, from check-in to checkout.
• Teams that want to reduce front desk queues and increase revenue through upselling.
• Hotels with a diverse guest base, needing multi-lingual support and messaging.
• Large chains or independent hotels aiming to improve operational efficiency and guest satisfaction with a single platform.

Not ideal if your primary focus is on identity verification or security screening without additional guest service features.

The Bottom Line for Hotels

AdriaScan and STAY serve different needs within the hotel industry. AdriaScan’s primary strength lies in rapid, accurate guest identification, making it suitable where security and speed are critical.

STAY offers a broad suite of features aimed at transforming the guest experience and streamlining hotel operations. Its extensive reviews, recent positive feedback, and high user ratings position it as the preferred choice for hotels looking to boost guest satisfaction and operational efficiency.

Choose AdriaScan if identity verification is your main concern. Opt for STAY if you want a versatile, feature-rich platform that enhances every aspect of your guest journey.