Beds24 vs. Preno HMS:
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The Decision

When choosing a hotel management system, your primary concern is often how well the software handles core operations, supports your team, and integrates with your existing tools. Beds24 and Preno both aim to streamline hotel workflows but diverge significantly in their approach, feature set, and user feedback. With Preno boasting more recent reviews, higher ratings, and a proven track record in customer support, the clear choice seems to lean toward Preno for most hoteliers. But what exactly sets them apart?

Is Beds24 or Preno Better for Hotels?

Beds24, founded in 2006, positions itself as an all-in-one platform for a broad array of property types, including vacation rentals, hostels, and boutique hotels. It offers a comprehensive suite of 20 shared features and an additional 12 unique features, such as guest messaging, multi-lingual support, and online check-in, aiming to centralize operations. However, its overall rating is 0/5, and review data is nonexistent, signaling limited recent customer feedback.

In contrast, Preno, established in 2015, targets traditional hoteliers with a simplified, cloud-based approach. It has amassed 58 recent reviews, boasting a 4.86/5 ease of use score and a 4.69/5 customer support rating. The difference in review volume and recency is stark: Preno’s active user base provides more trustworthy insights into its performance. Given this, your team might lean toward Preno’s proven track record, but does it meet your specific operational needs?

Preno vs Beds24: Which Should Your Hotel Choose?

If your hotel prioritizes ease of use, quick onboarding, and responsive support, Preno is the clear pick. Its high review count and recent feedback confirm that staff find it intuitive, with a user-friendly interface rated 4.86/5 and excellent support rated 4.69/5, making it suitable for teams with limited technical expertise.

Conversely, if your property requires extensive customization, multiple integrations, or features like gift vouchers, multi-lingual support, or mobile apps, Beds24 might appeal—though its current lack of recent reviews makes this a less reliable choice. For most hotels seeking a straightforward, reliable management tool, Preno remains the more trustworthy option.

Is Beds24 or Preno Easier to Use?

Preno’s interface receives near-perfect ratings, with a 4.86/5 ease of use score based on recent reviews. Users highlight how quickly staff can learn and adopt the system, citing its intuitive layout and accessible design. Staff onboarding is described as smooth, with many noting how the software reduces training time.

Beds24, however, scores a 0/5 rating for ease of use—likely due to its complex, legacy interface and limited recent feedback, which makes it difficult to assess real-world usability. The lack of recent reviews suggests it may not be as straightforward for your team to adopt.

Edge: Preno

Which Has Better Features: Beds24 or Preno?

Beds24 offers 20 shared features plus 12 unique to its platform, including guest messaging, online check-in, gift vouchers, and multi-lingual support. These features cater to properties needing extensive customization and automation, especially for vacation rentals and hostels.

Preno provides 20 shared features and 9 unique ones, such as automated night audits, native email marketing, a guest CRM, and group functionality. It emphasizes operational automation, billing, and seamless integration with tools like Xero, making daily management more straightforward.

While Beds24 boasts a broader feature set, Preno’s features are more tailored to hotel operations, emphasizing automation and guest management. For most hoteliers, Preno’s focused feature set offers more practical value.

Edge: Beds24 (slightly, due to additional features)

Which Has Better Customer Support: Beds24 or Preno?

Preno’s customer support scores a high 4.69/5, with reviews praising its quick, responsive service and helpful staff. Users describe Preno’s support as reliable, with ongoing assistance that eases the transition and daily operation.

Beds24, however, has no recent reviews or ratings, making it impossible to assess its support quality. Its lack of current customer feedback suggests it may not be as attentive or responsive as Preno.

Edge: Preno

Which Has More Integrations: Beds24 or Preno?

Beds24 connects with 19 verified partners, including major booking platforms and channel managers like Tripadvisor, Booking.com, Vrbo, and Expedia. Its broad integration network supports diverse property types and distribution channels, making it a flexible choice for multi-channel operations.

Preno integrates with 17 partners, notably Xero, TrustYou, SiteMinder, and Revinate. Its focus on financial and reputation management tools aligns well with hotels seeking streamlined accounting and guest feedback.

While Beds24’s wider array of integrations may appeal to vacation rental managers, Preno’s strong partnerships with essential hotel tools make it more practical for traditional hoteliers.

Edge: Beds24

Which Do Hoteliers Rate Higher: Beds24 or Preno?

Preno’s recent reviews underscore its high user satisfaction, with a 9.48/10 NPS score and 95% likelihood to recommend. Hoteliers praise its simplicity, support, and efficiency, especially for boutique and motels, with many comments about how it improves operational flow.

Beds24, lacking recent reviews and ratings, cannot be assessed reliably. Its outdated or incomplete feedback suggests it is not currently favored by hoteliers.

Edge: Preno

How Much Do Beds24 and Preno Cost?

Beds24 charges a flat monthly fee of $100, with no free tier or trial mentioned. Its pricing structure may be suitable for small properties but offers limited flexibility.

Preno’s rate is $600/month, reflecting its more comprehensive, hotel-specific feature set. Its pricing might seem high but includes more tailored tools and dedicated support, making it a better value for hotels seeking reliability and ease.

What Type of Hotel Should Use Beds24?

• Hotels that need extensive customization or multi-property management.
• Properties aiming to automate communications and offer online check-in.
• Vacation rentals, hostels, and properties with complex distribution needs.
• Teams that require multi-lingual support and guest messaging.
• Not ideal if you prioritize modern UI, recent customer feedback, or dedicated hotel support.

What Type of Hotel Should Use Preno?

• Hotels seeking an easy-to-learn management system with high staff adoption.
• Boutique hotels, motels, and small to mid-sized properties.
• Teams that value strong customer support and automation features.
• Hotels that want seamless integration with accounting and reputation management tools.
• Not ideal if you need extensive customization, complex channel management, or are a large, multi-property enterprise.

Preno vs Beds24: The Bottom Line for Hotels

At its core, Beds24 offers a broad, highly customizable platform suited for diverse property types and complex workflows. However, its limited recent user feedback diminishes confidence in its current performance and support quality.

Preno provides a streamlined, hotel-focused system with a proven track record, high user satisfaction, and active customer support. Its ease of use, automation features, and recent reviews make it the more reliable choice for most hoteliers.

If your hotel values simplicity, quick onboarding, and strong support, Preno is the clear winner. Conversely, if you need extensive customization or manage vacation rentals and hostels, Beds24 might be worth considering, but with caution due to the lack of recent feedback.

In conclusion, for the majority of traditional hoteliers seeking dependable, easy-to-use software with active support, Preno stands out as the more suitable choice.