Preno HMS vs. RMS:
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The Decision

Choosing between Preno HMS and RMS can seem daunting—both are designed to streamline hotel operations and improve guest experiences. Preno focuses on simplicity and ease of use, while RMS offers a broader suite of features tailored for larger or multi-property hotels. Your decision hinges on whether you prioritize intuitive design or extensive functionality.

Both products aim to reduce manual workload, but RMS’s larger feature set and broader market presence make it more suitable for complex operations. Are you ready to dig into the specifics to see which aligns better with your hotel’s needs?

Is Preno or RMS Better for Hotels?

Preno and RMS both serve hotel management needs but diverge significantly in scope and depth. Preno is a straightforward, cloud-based PMS best suited for small to medium hotels that prioritize simplicity, quick onboarding, and responsive support. RMS, on the other hand, provides a comprehensive platform with advanced features like revenue management, integrated CRS, and guest CRM, appealing to larger or multi-property hotels.

While Preno’s recent reviews focus on ease of use and customer service, RMS’s more recent reviews highlight its robust reservation and channel management capabilities. Which features matter more for your property’s growth and operations?

RMS vs Preno: Which Should Your Hotel Choose?

If your hotel operates multiple properties or needs a broad array of features—such as revenue management, integrated POS, or advanced reporting—RMS is the logical choice. It’s favored by hotels managing 26+ properties, with a user base of over 7,000 businesses globally and recent reviews praising its scalability and automation.

Conversely, if your hotel needs a straightforward, easy-to-learn PMS with strong customer support and a focus on daily operations, Preno is better. Its high ease-of-use rating (4.86/5) and recent customer praise for quick onboarding and reliable service make it a compelling option for smaller hotels or boutique properties.

Is Preno or RMS Easier to Use?

Preno’s user interface and onboarding are highly rated at 4.86/5 and 4.64/5 respectively, with many reviewers praising its intuitive design and straightforward setup. The system is built for hoteliers who want minimal training and quick ramp-up times, with comments like, “It’s very easy to learn and pick up quickly,” and “Staff find it very easy to use, even those with limited tech skills.”

RMS’s ease-of-use ratings are slightly lower at 4.3/5, but its extensive features can introduce complexity for new users. Reviews cite performance lag and a steeper learning curve, especially with advanced modules like revenue management and multi-property settings.

Edge: Preno.

Which Has Better Features: Preno or RMS?

RMS boasts a larger feature set with 47 unique functionalities, including channel management, booking engine, guest CRM, revenue management, and integrated CRS, making it suitable for hotels seeking an all-in-one platform. It also offers tools like automated night audits, group functionality, and multi-lingual support that Preno lacks.

Preno has only two features exclusive to it: website development and a drag-and-drop tapechart, which are simpler but more limited. If your hotel needs advanced revenue tools, integrated CRS, or multi-currency support, RMS clearly leads.

Edge: RMS.

Which Has Better Customer Support: Preno or RMS?

Preno’s customer support is highly rated at 4.69/5, with reviewers emphasizing quick, reliable help and staff care. Many describe Preno’s support as “amazing,” especially during onboarding, though some note a desire for more 24/7 availability.

RMS’s support rating is slightly lower at 4.52/5, but recent reviews highlight its responsiveness and helpfulness, especially during complex setup and upgrades. Users mention that RMS’s support is generally good but can be inconsistent during rollouts.

Edge: Preno.

Which Has More Integrations: Preno or RMS?

RMS offers significantly more integrations, with 112 verified partners, including critical ones like OTAs, payment processors, and analytics tools. Shared integrations include major platforms like SiteMinder, TrustYou, and Goki, with RMS adding niche partners such as Criton and Sage.

Preno has 17 verified partners, with notable integrations like Xero, Bookboost, and Zingle, but it lacks the extensive network RMS provides. For hotels relying heavily on third-party integrations, RMS is the clear leader.

Edge: RMS.

Which Do Hoteliers Rate Higher: Preno or RMS?

RMS’s overall rating is 4.56/5 based on 224 reviews, with recent reviews in the last 6 months praising its reservation management, automation, and scalability. Hotels of all sizes, especially those with multiple properties, find RMS’s features vital for growth, with comments like “It was the easiest onboarding process I’ve had.”

Preno’s ratings are lower at 0/5 overall, but this likely reflects its smaller user base rather than dissatisfaction. The recent reviews focus on its simplicity and excellent support but note limitations in advanced features.

Edge: RMS.

How Much Do Preno and RMS Cost?

Preno costs $600 per month with no setup or trial fees, offering a straightforward flat rate. RMS charges $700 per month, also without setup or trial options, but with more features included.

Pricing differences are minimal, but RMS’s additional features may justify the slightly higher cost for hotels needing those capabilities. Both vendors do not offer freemium models or tiered pricing, so compare based on features rather than price.

What Type of Hotel Should Use Preno?

Hotels that should consider Preno include:

• Small boutique hotels seeking an easy-to-learn PMS.
• Properties prioritizing quick onboarding and reliable support.
• Hotels with limited staff training resources.
• Independent hotels that want a simple, cloud-based system.
• Properties that don’t require advanced revenue management or CRS functions.

Not ideal if:

• You manage multiple properties or large portfolios.
• You need a detailed revenue management system.
• Your hotel relies heavily on integrations with third-party tools.
• You require multi-currency or multi-lingual support.

What Type of Hotel Should Use RMS?

Hotels that are suitable for RMS include:

• Multi-property hotel groups needing centralized management.
• Larger hotels or resorts requiring advanced revenue tools.
• Properties focused on optimizing occupancy and maximizing revenue.
• Hotels with complex distribution channels needing extensive integration.
• Businesses that value detailed reporting and automation.

Not ideal if:

• You operate a small boutique or standalone property.
• You prefer a simple, easy-to-use PMS without extensive features.
• Your team has limited experience managing complex software.
• Budget is a primary concern over feature set.

RMS vs Preno: The Bottom Line for Hotels

RMS offers a broader feature set and superior integration capabilities, making it more suitable for larger, multi-property hotels that need detailed reporting, revenue management, and extensive channel management. Its recent reviews emphasize its scalability and automation as key benefits.

Preno excels in simplicity and customer support, ideal for small to medium hotels that value ease of use over complexity. Its highly rated onboarding process and responsive service are excellent for properties looking for a straightforward management system.

If your hotel prioritizes a simple, reliable, and fast-to-implement PMS, Preno is the better choice. However, for hotels seeking a comprehensive system that can grow with your business and handle complex operations, RMS is the superior option.

This detailed comparison should help you confidently decide which platform aligns best with your hotel’s current needs and future growth plans.