BGuest vs. STAY Guest App:
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The Decision

Choosing between BGuest by BGuest and STAY Guest App hinges on your hotel’s specific needs and priorities. Both products aim to improve guest engagement and streamline operations, but they diverge significantly in functionality, market presence, and support. With BGuest's limited reviews and regional presence, STAY's more extensive recent feedback and global reach position it as the more proven option. So, which platform will truly elevate your guest experience and operational efficiency?

Is BGuest or STAY Better suited for hotels?

BGuest is a guest engagement platform focused on connecting hotels with guests through digital services like check-in, ratings, and digital directories. In contrast, STAY offers a comprehensive Guest Experience OS with a broad suite of features designed to digitize nearly all guest-facing interactions and hotel processes.

If your hotel requires a simple engagement tool aimed at reducing costs and improving guest satisfaction without extensive integrations, BGuest might seem appealing. However, the lack of recent reviews (none in the last six months) and a negligible global presence suggest it may not deliver consistently. Meanwhile, STAY’s 206 recent reviews and high overall ratings reflect ongoing, real-world success across multiple regions and property types.

Are you looking for an easy-to-deploy, broad-reaching guest app with proven results? Or a niche platform with limited recent data? The gap in recent performance data makes BGuest a risky choice compared to STAY’s well-documented track record.

BGuest vs STAY: Which Should Your Hotel Choose?

If your hotel needs a straightforward guest engagement platform focused on reducing costs and providing digital communication, BGuest could suffice. But, given the recent data, STAY is suited for hotels seeking a wide array of features, high operational impact, and a platform trusted by hundreds of hotels worldwide.

For hotels in need of a robust digital guest experience across multiple channels and regions, STAY’s 20 verified integrations—including big names like Oracle Hospitality and SiteMinder—make it the better choice. For boutique properties or smaller hotels that want a simple engagement solution without complex integrations, BGuest might be enough—but with limited recent reviews, its long-term viability is uncertain.

In summary, choose BGuest if your focus is minimal but current engagement; go with STAY if you want a scalable, feature-rich platform with proven success and ongoing support.

Is BGuest or STAY Easier to Use?

BGuest offers no recent reviews on ease of use, onboarding, or customer support, which leaves its usability unverified. Conversely, STAY scores a remarkable 4.78/5 in ease of use, with onboarding rated at 4.63/5 and customer support at 4.83/5, according to recent reviews. Users highlight its intuitive interface, simple implementation, and responsive support team.

Given the absence of recent user feedback for BGuest, the edge clearly goes to STAY for those prioritizing straightforward adoption and reliable assistance. The high ratings for STAY suggest your team will find it easier to train staff and engage guests quickly.

Edge: STAY

Which Has Better Features: BGuest or STAY?

BGuest offers no unique features listed, while STAY boasts 14 distinct functionalities including mobile app access, chatbot, automated replies, message routing, guest messaging, room service ordering, local recommendations, hotel directory, multilingual translations, mobile checkout, and guest profiles. This extensive feature set enables comprehensive digitization of guest services, operational tasks, and communication channels.

For hotels seeking a versatile platform that covers nearly all guest interactions and back-end operations, STAY’s diverse features provide a clear advantage. BGuest’s limited feature scope makes it less suitable for hotels looking to innovate across multiple touchpoints or scale easily.

Edge: STAY

Which Has Better Customer Support: BGuest or STAY?

BGuest offers no recent support or onboarding reviews, making its customer service reputation uncertain. Meanwhile, STAY consistently receives high praise with a 4.83/5 rating, and users describe their support as "helpful," "responsive," and "always available," especially for onboarding and troubleshooting.

Hotels that value quick, reliable assistance will find STAY’s support team a critical asset. The lack of recent feedback or verified support data for BGuest makes STAY the clear leader here.

Edge: STAY

Which Has More Integrations: BGuest or STAY?

STAY boasts 20 verified integrations, including prominent systems like Winhotel, SiteMinder, Oracle Hospitality, Mews, and hotelkit. BGuest has zero verified partners, limiting its ability to connect with external systems and workflows.

If your hotel relies on multiple internal systems and needs a platform that can unify them, STAY’s extensive integrations make it the smarter choice. BGuest’s lack of integrations restricts its adaptability in varied tech stacks.

Edge: STAY

Which Do Hoteliers Rate Higher: BGuest or STAY?

With zero recent reviews for BGuest, it’s impossible to assess current user satisfaction. In contrast, STAY’s 206 recent reviews yield an average rating of 3/5, with many praising its operational impact and guest experience improvements. Hotels across segments, from luxury to resorts, consistently rate STAY highly, with an NPS score of 9.59/10.

Given the recent, plentiful reviews, hoteliers clearly prefer STAY’s platform for its reliability and performance. BGuest’s absence of recent feedback makes it a risky option for hoteliers seeking proven results.

Edge: STAY

How Much Do BGuest and STAY Cost?

BGuest’s pricing details are unavailable, which raises concerns about transparency and potential hidden costs. STAY charges a flat $300 monthly fee, with no implementation or setup fees, and no free tier.

For hotels on a budget, STAY’s predictable pricing simplifies decision-making and budgeting. The lack of clear pricing info for BGuest suggests it may not be as accessible or transparent.

What Type of Hotel Should Use BGuest?

• Hotels that need a simple, digital engagement tool without extensive integrations.
• Small boutique hotels or properties with limited operational complexity.
• Hotels prioritizing guest communication over operational digitization.
• Teams seeking a quick, straightforward way to enhance guest satisfaction.
• Not ideal if your hotel plans to expand digital services or needs multi-channel, integrated features.

BGuest’s limited feature set and regional absence make it suitable for very small or simple operations, but not for hotels aiming for digital transformation at scale.

What Type of Hotel Should Use STAY?

• Hotels of any size aiming for a comprehensive digital guest experience.
• Large hotel chains seeking consistent, multi-property solutions.
• Hotels looking for robust integrations with existing property management and booking systems.
• Properties prioritizing real-time guest communication and operational automation.
• Not ideal if your hotel prefers minimal tech or has very limited budgets for digital investments.

STAY’s extensive feature set, global presence, and proven success across segments make it ideal for ambitious hotels seeking to elevate their guest interactions and internal processes.

The Bottom Line for Hotels: BGuest vs STAY

The key difference is scope: BGuest offers a limited, engagement-focused platform, while STAY provides a broad, operationally impactful suite of tools. The limited recent reviews and lack of integrations suggest BGuest may struggle to meet the evolving needs of modern hotels.

Choose BGuest if your hotel is small, with minimal digital needs, and you want a straightforward guest communication tool. For most hotels aiming for a complete digital transformation with proven results, STAY’s extensive features, high ratings, and global presence make it the clear choice.

If your hotel needs a scalable, feature-rich platform that enhances operational efficiency and guest satisfaction, STAY is the stronger pick. Conversely, if simplicity and minimal investment are your priorities, BGuest might suffice—but with caution given the limited recent data.