Clock PMS vs. Infor HMS:
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The Decision

Choosing between Clock PMS and Infor HMS centers on your hotel’s operational needs and growth ambitions. Both systems aim to streamline management tasks, but their approach, features, and user experience differ significantly. Clock PMS offers a modern, all-in-one cloud platform with a focus on automation and guest engagement, while Infor HMS provides a comprehensive, scalable system with deep customization options. Which one best fits your hotel’s unique requirements?

Is Clock PMS or Infor HMS Better for Hotels?

Clock PMS and Infor HMS are both property management systems designed to improve efficiency and guest satisfaction. Clock PMS’s strength lies in its extensive feature set tailored for busy-day realities, with a user-friendly cloud interface supported by 251 recent reviews emphasizing ease of use and modern automation. In contrast, Infor HMS, with fewer recent reviews (only 46, none in the last six months), is a more traditional, customizable platform praised for its integration capabilities but criticized for its interface and update issues. Given the recency and volume of Clock PMS reviews, it provides a more current and reliable picture of user satisfaction.

Clock PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, easy-to-adopt platform capable of handling complex operations across multiple channels, Clock PMS is the clear choice. Its robust suite of 39 exclusive features (like booking engine, EPoS, integrated CRS, and native guest app) supports high-volume, dynamic environments, especially boutique and city center hotels. Conversely, if your hotel prioritizes deep customization, integration with legacy systems, and on-premise deployment, Infor HMS’s flexible architecture and extensive partner network may suit you better. Your decision hinges on whether you prefer a modern, all-in-one SaaS solution or a customizable, scalable system.

Is Clock PMS or Infor HMS Easier to Use?

Clock PMS boasts a high ease-of-use rating of 4.78/5, with many reviews highlighting its intuitive interface and straightforward onboarding process. Users mention that training new staff is simple and quick, with the platform’s design reducing operational confusion. In contrast, Infor HMS scores 3.88/5, with some users citing a less intuitive interface and a steeper learning curve, especially during updates. Support responsiveness is stronger with Clock, which further facilitates smoother adoption. Edge: Clock PMS.

Which Has Better Features: Clock PMS or Infor HMS?

Clock PMS offers 39 features exclusive to its platform, including a booking engine, EPoS, digital registration, guest messaging, online check-in/out, guest app, automated reminders, and real-time reporting. It integrates these capabilities into one system without additional costs on integrations. Infor HMS provides a core set of features, with only one exclusive feature—on-premise deployment—and relies heavily on integrations for extended functionality. While Infor’s core modules are solid, Clock’s broader feature set, especially for guest engagement and automation, gives it a distinct edge. Edge: Clock PMS.

Which Has Better Customer Support: Clock PMS or Infor HMS?

Clock PMS has a customer support score of 4.75/5, with recent reviews praising its quick, helpful responses and proactive service. Many users note that support is a key reason for their continued satisfaction. Infor HMS scores 4.04/5, with some reviews mentioning support as generally responsive but occasionally inconsistent, especially during software updates. While Infor’s support is competent, Clock’s more recent, highly-rated service offers a clearer advantage. Edge: Clock PMS.

Which Has More Integrations: Clock PMS or Infor HMS?

Clock PMS boasts 111 verified partners, including major players like Profitroom, Fairmas, and Booking.com, with 41 shared partnerships with Infor. It offers no connection fees on integrations, providing flexibility in connecting third-party tools. Infor HMS, with 113 partners, also covers key integrations but is noted for its focus on enterprise-level, on-premise solutions. The compatibility and ease of integration appear comparable, but Clock’s slightly broader network and no extra charges give it an advantage for hotels seeking diverse, flexible integrations. Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Clock PMS or Infor HMS?

Clock PMS’s recent reviews (6 in the last 6 months) reflect a high overall rating of 4.8/5, with a 95% likelihood to recommend, especially among boutique, city center, and independent hotels. Its high NPS score (9.47/10) signifies strong customer loyalty. Infor HMS, with only 46 reviews and no recent feedback, shows a lower overall rating of 4.04/5 and a recommendation likelihood of 74%. The recent, plentiful reviews for Clock PMS indicate more current, positive hotelier experiences. Edge: Clock PMS.

How Much Do Clock PMS and Infor HMS Cost?

Clock PMS is priced at a flat $600 monthly fee, with no trial or implementation costs disclosed. Its transparent pricing makes budgeting straightforward. Infor HMS does not list specific prices publicly, emphasizing a tailored quote based on hotel size and needs, which can mean higher costs and less predictability. For hotels seeking clarity and predictable expenses, Clock PMS offers a clear value proposition.

What Type of Hotel Should Use Clock PMS?

• Hotels that operate in fast-paced, high-volume environments needing automation and real-time updates.
• Boutique, city center, or independent hotels that value modern guest engagement features.
• Hotels seeking an all-in-one cloud system with extensive integrations and automation.
• Teams that prioritize ease of onboarding and quick staff training.
• Not ideal if your hotel relies heavily on on-premise infrastructure or has complex customization requirements that are deeply enterprise-specific.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a high level of customization and integration with existing enterprise systems.
• Large hotels and chains that benefit from on-premise deployment and a broad partner network.
• Hotels looking for detailed, customizable reporting and operational flexibility.
• Teams prepared to handle a more complex user interface and potentially longer onboarding.
• Not ideal if you prefer a modern, cloud-first solution with quick deployment and minimal customization.

The Bottom Line for Hotels: Clock PMS or Infor HMS?

Clock PMS and Infor HMS are both solid hotel management solutions, but they serve different hotel profiles. Clock PMS’s core strength is its modern, easy-to-use, all-in-one cloud platform that prioritizes automation and guest engagement, supported by a large volume of recent, positive reviews. Infor HMS, while offering deep customization and integration, lags behind in recent user satisfaction and ease of use, especially considering its fewer, older reviews.

If your hotel values simplicity, quick deployment, and a comprehensive feature set, Clock PMS is the better choice. It delivers more current hotelier feedback, higher ratings, and a broader array of features that cater to busy-hotels seeking efficiency. However, if you require an enterprise-level, highly customizable on-premise system with deep integrations, Infor HMS might suit you better despite its older, less recent review data.

In summary, for most hotels today, especially those looking for a modern, cloud-based management platform with proven user satisfaction, Clock PMS emerges as the stronger, more reliable option.