Counter vs. Roombler:
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The Decision

Choosing between Counter by Counter and Roombler by Roombler hinges on your hotel's specific needs and operational scale. Both aim to streamline property management, but Counter offers a comprehensive, feature-rich platform with a proven track record, while Roombler targets small accommodation owners with a mobile-first approach. Your decision depends on whether you prioritize extensive features or simplicity in daily tasks.

Counter is a mature PMS with over 54 recent reviews and a high rating, indicating strong recent customer satisfaction. Roombler, on the other hand, has no recent reviews or ratings, making it less reliable for ongoing support or feature updates. Which product aligns best with your operational complexity?

Is Counter or Roombler Better for Hotels?

Counter excels as a property management system for hostels and small hotels, offering 19 unique features tailored for multi-channel management, payment processing, and revenue tracking. Its interface is rated 4.6/5 for ease of use, and support scores a near-perfect 4.96/5, with 54 recent reviews confirming its reliability.

Roombler, designed for small accommodation owners, is an app that helps manage bookings on iPhone or iPad but lacks detailed features or recent reviews. Its limited information suggests it’s more of an app for individual hosts than a full PMS. Do you need a scalable system or a straightforward app?

Counter’s extensive feature set and support infrastructure make it suitable for properties with more complex operations, while Roombler’s minimalism caters to solo hosts or very small accommodations. Are your operations complex enough to require Counter’s capabilities?

Counter vs Roombler: Which Should Your Hotel Choose?

If your hotel needs a full PMS with channel management, automated night audits, and integrated POS, Counter is the clear choice. It’s best suited for hostels, boutique hotels, or properties with multiple revenue streams.

If you’re a small accommodation owner or individual host managing bookings from a mobile device, Roombler might seem attractive but lacks recent reviews, features, and proven support. Given the absence of recent data, Counter’s stable reputation makes it the safer, more scalable investment.

For properties aiming to grow or needing detailed operational control, Counter’s proven track record outweighs Roombler’s limited scope. Do you want a feature-rich platform or a simple app?

Is Counter or Roombler Easier to Use?

Counter is rated 4.6/5 for ease of use, with a user-friendly interface that is easy to learn and navigate, especially on mobile browsers. Support ratings are nearly perfect at 4.96/5, with users praising the quick response times and helpfulness of support staff like Evelyn and Max.

Roombler’s interface details are sparse, but as a mobile app, it is likely straightforward for solo hosts managing a few bookings. However, without recent reviews or support ratings, its usability remains unproven at scale.

Edge: Counter. Its high user ratings and positive feedback on support and onboarding make it a more reliable choice for operational ease.

Which Has Better Features: Counter or Roombler?

Counter boasts 19 unique features, including channel management, booking engine, automated night audit, guest CRM, multi-currency support, and ancillary revenue tracking. These features cater to comprehensive property management needs, especially for hostels and small hotels.

Roombler has no detailed feature set publicly available, indicating it primarily offers basic booking management via mobile app. Its simplicity may appeal to individual hosts but falls short for properties requiring advanced operational tools.

Edge: Counter. Its extensive feature list ensures your team has all necessary tools for efficient management and growth.

Which Has Better Customer Support: Counter or Roombler?

Counter’s support receives a 4.96/5 rating based on recent reviews, with hoteliers highlighting quick, responsive assistance from team members like Evelyn and Max. Many reviews mention support as a key strength, especially during onboarding and troubleshooting.

Roombler has no recent reviews or support ratings available, making it impossible to assess its customer service quality. Its support infrastructure and responsiveness remain uncertain.

Edge: Counter. Its proven, highly-rated support team provides peace of mind for ongoing operational needs.

Which Has More Integrations: Counter or Roombler?

Counter integrates with seven verified partners, including well-known platforms like SiteMinder, Cloudbeds, Stripe, and Goki, facilitating a smooth multi-platform experience. These integrations cover payment processing, channel management, and access control.

Roombler has no verified integrations listed, limiting its ability to connect with other essential systems or scale alongside your hotel’s evolving technology stack.

Edge: Counter. Its broader integrations support more flexible, scalable operations.

Which Do Hoteliers Rate Higher: Counter or Roombler?

Counter’s recent reviews, totaling 54 in the last six months, yield an overall rating of 4.73/5, with a 91% likelihood to recommend. Property segments like hostels give it a 4.75/5 rating, reflecting strong satisfaction among similar-sized properties.

Roombler lacks recent reviews and publicly available ratings, making it impossible to gauge current user sentiment or satisfaction levels.

Edge: Counter. Its high recent ratings and recommendation rate reflect ongoing customer approval.

How Much Do Counter and Roombler Cost?

Counter’s pricing details are not publicly listed, but it offers a free plan, with no implementation fees or monthly charges detailed—indicating a flexible or tiered pricing structure, potentially based on features or property size.

Roombler also does not disclose pricing, but as an app for individual hosts, it likely operates on a simple or subscription basis. Without concrete numbers, Counter’s transparent support for scaling is advantageous.

What Type of Hotel Should Use Counter?

• Hotels that operate multiple properties or have complex operations requiring comprehensive management tools.
• Hostels seeking integrated booking, group management, and automated revenue reports.
• Hotels looking for multi-channel distribution and real-time updates.
• Properties that need mobile access and automated night audits.
• Teams that prioritize customer support and detailed analytics.

Not ideal if your hotel is a solo, small-scale operation with minimal management needs or if you prefer a free, lightweight app.

What Type of Hotel Should Use Roombler?

• Small accommodation owners or solo hosts managing a handful of rooms.
• Hosts who prefer managing bookings via mobile devices on the go.
• Property owners looking for basic, straightforward booking management.
• Business operators with limited technical support needs.

Not ideal if your hotel requires advanced features, multi-property management, or integrations with several OTAs and payment systems.

The Bottom Line for Hotels

Counter by Counter emerges as the clear leader for most hotels, especially those needing a full-featured PMS with robust support and integrations. Its recent reviews affirm its reliability, ease of use, and extensive feature set, making it suitable for growing properties and multi-property management.

Roombler may appeal to very small operators or solo hosts who want a simple mobile app, but the lack of recent reviews and features makes it a risky choice for hotels looking for a scalable, dependable system.

For hotels with ambitious growth plans, complex operations, or multi-channel distribution, Counter is the recommended option. If your needs are minimal and you value mobility, Roombler could suffice—but only if you can verify its current support and feature capabilities.