Smart Check-in/Out by DOWHAT vs. Hoteza Guest App:
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The Decision

Choosing between DOWHAT's Smart Check-in/Out and Hoteza Guest App hinges on your hotel's operational needs and guest engagement goals. Both products aim to streamline guest interactions but diverge significantly in features, integration capabilities, and market focus. DOWHAT emphasizes contactless check-in and check-out, primarily serving hostels and small inns, while Hoteza offers a broad suite of guest services with extensive integrations, appealing to larger, full-service hotels. Which aligns better with your hotel’s strategy?

Is DOWHAT or Hoteza Better for Hotels?

Both DOWHAT and Hoteza target enhancing guest experiences through digital interfaces, but they solve different problems. DOWHAT simplifies the check-in/out process, reducing queues and front desk workload, mainly benefiting properties with high guest turnover. In contrast, Hoteza provides a comprehensive app that manages in-room services, communication, and revenue opportunities, ideal for hotels seeking to elevate service personalization.

DOWHAT's solution is straightforward, focusing on contactless arrivals and departures, whereas Hoteza offers an all-in-one platform for in-room control, dining, entertainment, and direct messaging. Do you need a simple check-in system or a full-service guest app?

DOWHAT vs Hoteza: Which Should Your Hotel Choose?

If your hotel operates as a hostel, inn, or small boutique with a focus on quick, contactless arrivals, DOWHAT is the better fit. Its ease of deployment and praised user satisfaction make it suitable for properties prioritizing check-in efficiency. Conversely, if your hotel is a luxury, resort, or branded property aiming to offer a personalized, multi-service guest experience, Hoteza stands out with its broader feature set and robust system integrations.

Hoteliers seeking to improve operational flow with minimal fuss should lean toward DOWHAT. Those looking to engage guests at multiple touchpoints, increase ancillary revenue, and streamline communication should choose Hoteza.

Is DOWHAT or Hoteza Easier to Use?

DOWHAT scores 4.33 out of 5 for ease of use, with reviews praising its convenience and speed. Its simple interface allows staff and guests to adapt quickly, though some feedback suggests room for improved onboarding procedures. Hoteza edges ahead with a 4.78 rating, described as user-friendly with intuitive mobile access, making staff adoption smoother and guest interactions more engaging.

While both systems are accessible, Hoteza’s more advanced admin panel and extensive features may require a slightly longer learning curve, but overall, it’s appreciated for its clarity. Edge: Hoteza.

Which Has Better Features: DOWHAT or Hoteza?

DOWHAT offers core features like contactless check-in/out and mobile/key access, totaling zero unique features beyond these essentials. Meanwhile, Hoteza provides 12 shared features, including in-room controls, messaging, entertainment, and revenue-boosting tools, with additional modules for marketing and operations that DOWHAT does not offer.

Hoteza’s comprehensive suite supports a wide range of guest services and operational needs, making it a more feature-rich platform. For a hotel seeking a multi-service guest experience, Hoteza has the edge.

Which Has Better Customer Support: DOWHAT or Hoteza?

DOWHAT’s support ratings are solid at 4 out of 5, with reviews indicating satisfaction with their responsiveness. However, reviews are sparse, with only three recent comments, and no detailed guest quotes are available. Hoteza, with a support score of 4.76, is highly praised for quick, responsive service, especially in their onboarding process, and has a larger, more recent review base (21 reviews in last 6 months).

Hoteza’s extensive support network and positive recent feedback make it the more reliable choice for ongoing assistance. Edge: Hoteza.

Which Has More Integrations: DOWHAT or Hoteza?

Hoteza boasts 20 verified integrations, including major systems such as PMS, POS, CRM, and IoT platforms like Shiji Group, Mews, and Amadeus. DOWHAT has only 2 verified partners, sharing one with Hoteza (Oracle Hospitality) and lacking integrations with prominent third-party systems.

This broad connectivity enables hoteliers to embed Hoteza into larger tech ecosystems, reducing manual work and data silos. For extensive system integration needs, Hoteza clearly leads. Edge: Hoteza.

Which Do Hoteliers Rate Higher: DOWHAT or Hoteza?

Hoteza’s user ratings are significantly higher, with an overall score of 83.16 and a likelihood to recommend of 95%. Its 51 reviews in the last 6 months reflect a strong, current positive sentiment across various hotel segments, including luxury, city center, and resorts.

DOWHAT, by contrast, has just 3 reviews and an overall rating of 0, with all recent reviews being identical and extremely positive about its convenience. However, limited data and fewer reviews make Hoteza the clearer favorite for sustained satisfaction. Edge: Hoteza.

How Much Do DOWHAT and Hoteza Cost?

Both products are priced at a base fee of $400, with no freemium options, monthly fees, or implementation costs reported. The absence of tiered pricing or additional charges suggests a straightforward, flat-rate offering for both, though actual value depends on scale and features used.

Given the identical pricing, your decision should focus on feature and support differences rather than cost.

What Type of Hotel Should Use DOWHAT?

• Hotels that prioritize quick, contactless check-ins and check-outs, such as hostels, small inns, and budget properties.
• Teams seeking a straightforward, easy-to-deploy solution to reduce queues and front desk workload.
• Properties with high guest turnover where operational efficiency is crucial.
• Hotels with limited budgets or those starting to digitize their guest interactions.

Not ideal if your property needs in-room service, entertainment, or extensive guest engagement features.

What Type of Hotel Should Use Hoteza?

• Hotels that aim to offer a personalized, all-in-one guest experience, including entertainment, dining, and room controls.
• Full-service, resort, or branded hotels looking for extensive integrations with PMS, POS, CRM, and IoT systems.
• Properties focused on revenue growth via targeted marketing, in-app upsells, and enhanced guest communication.
• Hotels wanting a scalable platform that supports multiple touchpoints, from check-in to departure.

Not ideal if your hotel only needs a basic check-in/out system or has minimal guest service requirements.

DOWHAT vs Hoteza: The Bottom Line for Hotels

DOWHAT is a simple, contactless check-in/out solution with excellent recent reviews and a strong focus on operational efficiency for hostels and small properties. Its straightforward deployment and contactless benefits make it suitable for properties emphasizing quick arrivals and departures.

Hoteza offers a broad, integrated guest app platform that supports a full range of services—entertainment, communication, revenue tools—making it ideal for larger, full-service hotels seeking to elevate every guest touchpoint. Its extensive integrations, high user ratings, and recent support reviews make it the safer choice for most medium to large properties.

If your goal is to streamline check-in/out with minimal fuss, DOWHAT is a solid pick. But for a comprehensive, customizable guest experience that drives revenue and operational efficiency, Hoteza is the more compelling solution.