Eptera PMS vs. Noovy PMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel's efficiency and guest satisfaction. Both Eptera PMS and Noovy PMS aim to streamline operations, but they differ significantly in maturity, feature set, and market presence. Eptera offers a modular, cloud-based solution with a small but emerging footprint, while Noovy provides a more established, all-in-one platform with a broader user base and richer integration options. Your decision hinges on your hotel’s size, sophistication needs, and regional focus.

Eptera’s recent entry into the market means it has limited reviews and no recent user feedback, making its reliability and support less certain. Conversely, Noovy boasts 19 reviews, all within the last six months, with a near-perfect 99% likelihood to recommend, indicating strong current satisfaction. Do you prioritize proven support and a large user base, or are you comfortable with a smaller, less tested system?

Is Eptera PMS or Noovy PMS Better for Hotels?

Both systems aim to automate hotel operations but approach this goal differently. Eptera’s key strength is its modular design, offering 52 features including on-premise deployment, gift vouchers, and spa modules, tailored for hotels that need specific functionalities. However, it lacks recent reviews, raising questions about ongoing support and product stability.

Noovy, on the other hand, is praised for its ease of use, reliability, and comprehensive features, including a booking engine, channel management, and revenue tools. Its 19 recent reviews and high satisfaction scores suggest your team will find it easier and faster to adopt.

Where Eptera provides a flexible, customizable platform, Noovy emphasizes simplicity and quick deployment. Do you need a tailored, multi-module system or a straightforward, reliable solution?

Noovy PMS vs Eptera PMS: Which Should Your Hotel Choose?

If your hotel needs a proven, easy-to-implement system with high user satisfaction, Noovy is the clear choice. Its 4.84/5 ease of use rating and 4.89/5 customer support rating, combined with recent positive reviews, demonstrate it can quickly meet your operational needs.

Conversely, if your hotel requires specialized modules like spa management, gift vouchers, or on-premise deployment, Eptera’s nine exclusive features may appeal. However, its lack of recent feedback and lower overall confidence mean it’s less suitable if you prioritize stable, well-supported technology.

For hotels seeking a reliable, well-reviewed platform that’s easy to train staff on, Noovy stands out. If you need bespoke features not offered by Noovy, Eptera’s modular approach might be more fitting, but only if you’re comfortable with less proven support.

Is Eptera PMS or Noovy PMS Easier to Use?

Noovy consistently earns high marks for user experience, with a 4.84/5 ease of use rating and reviews describing it as "very good support," "fast and friendly," and "connects with any distribution channels." Its onboarding process is rated 4.78/5, highlighting its straightforward setup, and recent reviews underscore its reliability and intuitiveness.

Eptera, however, has no recent reviews or ratings, and its UI has been described as slightly outdated, which could hinder staff adoption and training. The lack of user feedback makes it difficult to assess its real-world ease of use.

Edge: Noovy.

Which Has Better Features: Eptera PMS or Noovy PMS?

Eptera offers 52 features, including nine unique modules such as guest apps, shift planning, employee messaging, and spa management, catering to hotels looking for tailored solutions. Its focus on on-premise deployment and specialized modules sets it apart from typical cloud systems.

Noovy provides a broad, integrated platform with 43 shared features and five exclusive ones like tablet check-in, ID scanning, and drag-and-drop tapechart. It integrates revenue management, guest communication, and channel management, making it a more complete, plug-and-play solution.

While Eptera excels in customization, Noovy’s extensive, ready-to-use features and integrations give it an edge for hotels seeking a comprehensive, all-in-one system.

Edge: Noovy.

Which Has Better Customer Support: Eptera or Noovy?

Noovy’s customer support is highly rated at 4.89/5, with reviews highlighting its friendliness, speed, and effectiveness. Recent feedback describes it as "reliable," with prompt responses that help hotels stay operational without interruptions.

Eptera’s support ratings are unavailable, and with no recent reviews, confidence in its support quality is uncertain. Its small team of 11 employees, founded in 2023, suggests support may still be developing.

Edge: Noovy.

Which Has More Integrations: Eptera or Noovy?

Noovy boasts 40 verified integrations, including major OTA and revenue management partners like SiteMinder, Omnibees, and Revinate, facilitating seamless connectivity across platforms. Its open API and extensive partner network are designed for hotels that value interoperability.

Eptera, by comparison, has only one verified partner—SiteMinder—limiting its connectivity options. Its narrower integration scope might restrict your hotel's ability to expand or customize workflows.

Edge: Noovy.

Which Do Hoteliers Rate Higher: Eptera or Noovy?

Noovy’s 19 recent reviews all rate the system highly, with an average rating of 5/5 and a net promoter score (NPS) of 9.89/10, indicating strong satisfaction. Users, especially in boutique, city center, and budget hotels, praise its ease of use and support.

Eptera has no reviews or recent feedback, making it impossible to gauge user satisfaction. Its untested reputation and zero customer ratings imply less confidence among hoteliers.

Edge: Noovy.

How Much Do Eptera and Noovy Cost?

Eptera’s pricing starts at $1,100 per month, with no mention of additional fees or free trial options. Its higher price point suggests it targets hotels seeking a modular, customizable solution.

Noovy charges €£$5 per room per month, which is significantly lower, with no setup or implementation fees. Its transparent, affordable pricing combined with a broad feature set makes it attractive for independent hotels and small chains.

Given the stark difference, Noovy offers better value for most hotels, especially those with tight budgets.

What Type of Hotel Should Use Eptera?

• Hotels that require specific, customizable modules like spa, gift vouchers, or employee messaging.
• Hotels with on-premise infrastructure seeking control over their software environment.
• Hotels with in-house IT teams capable of managing tailored setups.
• Larger hotels or chains with complex operational needs.
• Hotels that prioritize modularity over immediate ease of use.

Not ideal if you need quick deployment, high support, or less technical management.

What Type of Hotel Should Use Noovy?

• Independent hotels and boutique properties valuing affordability and ease of use.
• Hotels seeking an all-in-one, cloud-based PMS with integrated channel management.
• Hotels that want rapid onboarding and reliable support.
• Small to mid-sized properties looking for a cost-effective, scalable system.
• Hotels that prioritize automation, guest experience, and seamless integrations.

Not ideal if your hotel requires highly specialized, on-premise solutions or bespoke modules unavailable in Noovy.

Eptera vs Noovy: The Bottom Line for Hotels

Eptera offers a modular, customizable PMS suited for hotels with complex or unique operational needs. Its limited recent reviews and support data make it less reliable for hotels seeking proven stability and ease of adoption.

Noovy delivers a highly rated, comprehensive, easy-to-use platform favored by many hoteliers for its reliability, support, and affordability. Its 40+ integrations and strong recent feedback position it as the safer, more scalable choice for most hotels.

If you need a ready-to-go system with high satisfaction and support, choose Noovy. If your hotel has specific needs that justify custom modules and on-premise deployment, Eptera might be worth considering, but only if you’re prepared to navigate its untested waters.