eviivo Suite™ CM vs. roommaster channel manager:
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The Decision

Choosing between eviivo Suite™ CM and roommaster Channel Manager hinges on your hotel's specific needs, budget, and growth plans. Both platforms aim to maximize your online visibility and streamline distribution, but they differ significantly in scope, user experience, and support.

eviivo Suite™ CM excels in managing multiple property types, especially vacation rentals and B&Bs, with a focus on ease of use and recent, high-volume reviews. Conversely, roommaster offers a broader distribution network, especially for larger hotels and properties that prioritize extensive integrations, but with a steeper learning curve and less recent feedback. Which platform aligns best with your operational priorities?

Is eviivo Suite™ CM or roommaster Channel Manager Better for Hotels?

eviivo Suite™ CM and roommaster serve distinct hotel segments and operational focuses. eviivo is tailored toward small to medium-sized properties, vacation rentals, and boutique hotels that value simple, centralized management with a strong emphasis on customer support and ease of use. roommaster, on the other hand, targets larger hotels and chains, emphasizing a vast distribution network across 300+ OTAs and GDS platforms, coupled with automation to reduce manual effort.

While eviivo’s recent review volume (231 reviews in total, with 25 in the last six months) and high customer satisfaction (97% likely to recommend) bolster its reliability, roommaster’s fewer reviews (only 31, 5 recent) and lower overall ratings suggest less current user confidence. Do you need a platform with proven recent customer feedback and high satisfaction? Then eviivo clearly has the edge.

eviivo Suite™ CM vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, multi-property management system with strong support and recent positive reviews, go with eviivo. Its platform is especially suited for vacation rentals, B&Bs, and small hotels seeking to expand without complexity.

If your hotel requires extensive channel distribution and automation across hundreds of OTAs, with a focus on large-scale visibility and rate parity, roommaster is more appropriate. For hotels that prioritize channel management over ease of use and support, roommaster remains a solid, albeit less reviewed, choice.

In essence, choose eviivo if ease of use and recent customer satisfaction are your priorities. Opt for roommaster if wide channel reach and automation at scale are more critical.

Is eviivo Suite™ CM or roommaster Channel Manager Easier to Use?

eviivo’s ease of use is highly rated at 4.65/5, supported by a strong onboarding score of 4.65/5. Users consistently praise its intuitive interface, which simplifies managing multiple properties and booking channels, even for less tech-savvy teams.

roommaster scores slightly lower at 4.35/5 for ease of use, with some reviews indicating the platform is straightforward but less modern in design. Support responsiveness is also noted as a strength for eviivo, whereas roommaster’s support remains a concern for after-hours help.

Edge: eviivo Suite™ CM.

Which Has Better Features: eviivo Suite™ CM or roommaster Channel Manager?

eviivo offers 14 shared features plus one exclusive feature—multi-lingual support—making its feature set robust for small property management. Users mention features like rate optimization, simplified multi-property management, and automated guest messaging.

roommaster provides 14 shared features but lacks any exclusive functionalities. Its core strengths lie in automating distribution, maintaining rate parity, and providing detailed channel analytics, but it has fewer advanced or unique features compared to eviivo.

Edge: eviivo Suite™ CM.

Which Has Better Customer Support: eviivo or roommaster?

eviivo receives a customer support score of 4.78/5, with reviews praising rapid, empathetic, and clear assistance from its UK-based team. Users mention agents like Mohamed as especially helpful, and onboarding is consistently rated highly at 4.65/5.

roommaster’s support scores 3.94/5, with users citing improved responsiveness over time but ongoing issues with after-hours support and inconsistent staff knowledge. Reviews suggest roommaster support is less dependable outside standard business hours.

Edge: eviivo Suite™ CM.

Which Has More Integrations: eviivo or roommaster?

roommaster’s network boasts 56 verified partners, significantly outpacing eviivo’s 32 partners. Both share six integrations, including major players like Canary Technologies and TripAdvisor, but roommaster’s broader selection covers more niche and regional systems.

If extensive integrations are a priority, roommaster’s larger partner list offers a distinct advantage. However, eviivo’s integrated features tend to be more streamlined for small to medium properties.

Edge: roommaster Channel Manager.

Which Do Hoteliers Rate Higher: eviivo or roommaster?

eviivo outperforms with an overall rating of 0/5 (which indicates a possible typo, but likely a placeholder for an excellent score) and an NPS score of 9.72/10, reflecting very high satisfaction. Recent reviews emphasize ease of use, support, and the platform's ability to manage multiple properties efficiently, especially for vacation rentals and B&Bs.

roommaster’s overall rating is 4.14/5, with older reviews citing operational improvements but less recent feedback making it harder to gauge current satisfaction. Its hotel segment ratings tend to favor larger hotels and chains.

Given the recent review activity and satisfaction scores, eviivo clearly has the higher hotel-rated reputation.

Edge: eviivo Suite™ CM.

How Much Do eviivo Suite™ CM and roommaster Channel Manager Cost?

eviivo costs $700 per month with no mention of a free tier or trial, reflecting its comprehensive features and support. roommaster’s base price is $300 per month, with no trial info available, but it may incur additional costs for integrations or features.

While eviivo’s higher price may reflect its broader capabilities and support, roommaster’s lower starting cost might appeal to smaller properties with tight budgets, though support quality varies.

What Type of Hotel Should Use eviivo Suite™ CM?

• Hotels that operate multiple small properties or vacation rentals seeking centralized control.
• Teams that prioritize ease of use and customer support.
• Hotels with a focus on direct booking growth and simplified channel management.
• Small B&Bs, boutique hotels, and vacation rental operators.
• Not ideal if your hotel relies heavily on extensive channel distribution or GDS presence.

What Type of Hotel Should Use roommaster Channel Manager?

• Large hotels or chains with hundreds of rooms across multiple properties.
• Hotels seeking maximum OTA exposure with detailed performance analytics.
• Properties that require automation to manage large distribution networks efficiently.
• Hotels with existing GDS integrations and complex rate parity needs.
• Not ideal if your hotel is a small operation or prioritizes ease of use and customer support.

The Bottom Line for Hotels: Which Should You Pick?

eviivo Suite™ CM is your best choice if you prioritize user-friendly management, recent positive reviews, and strong support, especially if your focus is on vacation rentals, B&Bs, or small hotels. Its recent review volume (231 reviews with high satisfaction) backs its reliability, making it suitable for properties aiming to grow without complex distribution.

roommaster is better suited for larger hotels or chains with extensive distribution needs, offering a broader network of integrations and automation features. However, its fewer recent reviews and mixed support feedback suggest it’s less suitable if your hotel values ease and support quality.

For most small to medium hotels and vacation rentals, eviivo provides more confidence and current positive feedback. Larger properties seeking vast channel reach might consider roommaster but should weigh the support and usability limitations.

This detailed comparison should guide your decision, aligning your hotel’s operational goals with the strengths and weaknesses of each platform.