Frontdesk Anywhere vs. Infor HMS:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel's operations and guest experience. Both Frontdesk Anywhere and Infor HMS aim to streamline your processes, but they diverge significantly in user feedback, features, and market presence. Frontdesk Anywhere boasts a stronger reputation with more recent reviews and higher ratings, especially in ease of use and support. Are you ready to dive into a detailed comparison to determine which better fits your hotel's needs?

Is Frontdesk Anywhere or Infor HMS Better for Hotels?

Both Frontdesk Anywhere and Infor HMS serve as comprehensive cloud-based PMS solutions, designed to automate reservations, check-ins, and operational workflows. However, Frontdesk Anywhere is more focused on small to mid-sized hotels, boutique properties, and independents, offering a user-friendly interface that is highly rated for ease of use (4.77/5). Conversely, Infor HMS caters to larger hotel chains and branded properties with its extensive customization, integration capabilities, and scalability, but users report a more complex user experience (3.88/5).

Recent reviews favor Frontdesk Anywhere, with 15 reviews in the last six months and a 90% likelihood of recommendation, compared to Infor’s 46 reviews and a 74% recommendation rate. Does your hotel prioritize a straightforward, highly-rated user experience or a customizable, scalable system capable of handling complex operations?

Frontdesk Anywhere vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, cloud-based PMS with strong support, go with Frontdesk Anywhere. It’s ideal for independent hotels, boutique properties, and motels that want an easy-to-adopt solution with robust online reputation management, integrated CRS, and booking engine.

If your hotel requires extensive customization, multi-lingual support, or multi-currency capabilities to operate across multiple regions, Infor HMS is the better choice. Its scalability and 113 verified integrations make it suitable for larger chains and properties with complex operational needs.

In summary, for hotels seeking simplicity and excellent recent reviews, Frontdesk Anywhere is the clear winner. For hotels with complex, multi-region needs, Infor’s extensive features present a compelling option.

Is Frontdesk Anywhere or Infor HMS Easier to Use?

Frontdesk Anywhere excels in usability, boasting a 4.77/5 rating in ease of use, backed by positive reviews praising its intuitive interface and straightforward onboarding process. Reviewers also highlight staff adoption and the simplicity of managing reservations and online reputation. Users appreciate the mobile accessibility, which allows management from any device.

In contrast, Infor HMS’s ease of use is rated lower at 3.88/5, with some users describing it as functional but not very pretty or intuitive. It features a steeper learning curve due to its extensive customization options and complex modules, although support staff are praised for responsiveness.

Edge: Frontdesk Anywhere.

Which Has Better Features: Frontdesk Anywhere or Infor HMS?

Frontdesk Anywhere offers five unique features: Channel Manager, EPoS, Integrated CRS, Booking Engine, and Guest CRM, tailored to streamline distribution and guest engagement. These features support small to mid-sized properties in managing online channels and guest relationships efficiently.

Infor HMS provides nine features exclusive to it: Centralized user & role management, Multi-lingual, Mobile App, Multi-currency, Ancillary revenue tracking, and on-premise deployment, among others. Its features cater to larger hotels needing extensive customization, multi-region operations, and detailed revenue management.

With a total of 11 shared features, the deciding factor lies in your property’s complexity. For straightforward hotel operations, Frontdesk’s features suffice; for complex, multi-regional management, Infor’s broader feature set offers more depth.

Edge: Infor HMS.

Which Has Better Customer Support: Frontdesk Anywhere or Infor HMS?

Support ratings favor Frontdesk Anywhere, with a 4.7/5 score and glowing reviews praising their 24/7 assistance and quick problem resolution. Guests consistently mention their “amazing customer service” and “helpful, friendly staff,” which is vital for smooth daily operations.

Infor HMS’s support scores 4.04/5, with reviews acknowledging responsiveness but also noting occasional delays during software updates and glitches. Users appreciate the professionalism but sometimes cite challenges during system disruptions, especially with software updates.

Edge: Frontdesk Anywhere.

Which Has More Integrations: Frontdesk Anywhere or Infor HMS?

Infor HMS leads with 113 verified partners, including major booking, revenue, and guest engagement platforms, making it suitable for hotels seeking extensive third-party integrations. Shared integrations include SiteMinder, Revinate, TrustYou, and Cendyn, ensuring broad operational connectivity.

Frontdesk Anywhere has 15 verified partners, including Lightspeed, Stripe, and RevPar Guru, but its partner network is more limited. For properties requiring vast integration options, Infor’s ecosystem offers greater flexibility.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or Infor HMS?

Recent reviews show Frontdesk Anywhere with a higher overall rating (4.47/5) and a stronger recommendation score (90%) compared to Infor’s 4.04/5 rating and 74% recommendation. Hoteliers across segments like independent and boutique hotels praise its ease of use, support, and online reputation tools.

Infor HMS receives mixed reviews, with some users citing issues during updates and noting the interface is less intuitive. Larger hotels and chains seem to appreciate its extensive features, but overall, ratings favor Frontdesk Anywhere.

Edge: Frontdesk Anywhere.

How Much Do Frontdesk Anywhere and Infor HMS Cost?

Pricing details for both solutions are not publicly disclosed, which is typical for enterprise-grade PMS systems. Costs are likely based on property size, modules required, and customization, making direct comparison difficult.

Your best approach is to request tailored quotes from both providers to evaluate value relative to your specific needs.

What Type of Hotel Should Use Frontdesk Anywhere?

• Hotels that want a simple, straightforward PMS with high ease of use.
• Small to mid-sized properties, including boutique hotels, motels, and resorts.
• Hotels prioritizing online reputation management and integrated booking engines.
• Teams seeking quick onboarding and strong customer support.
• Hotels with limited regional or multi-currency operational needs.

Not ideal if you require extensive customization, multi-region support, or multi-currency features.

What Type of Hotel Should Use Infor HMS?

• Larger hotel chains or properties operating in multiple regions.
• Hotels requiring extensive customization and integration with other operational systems.
• Properties that need multi-lingual, multi-currency support.
• Hotels looking for detailed revenue management and ancillary tracking.
• Teams that benefit from a scalable, cloud-based platform with broad partner networks.

Not ideal if you prefer a simple, easy-to-adopt system or have limited technical support resources.

Frontdesk Anywhere vs Infor HMS: The Bottom Line for Hotels

The core difference lies in usability versus customization. Frontdesk Anywhere is optimized for small to mid-sized hotels seeking ease of use, strong support, and quick deployment.

Choose Frontdesk Anywhere if your hotel values simplicity, excellent recent reviews, and integrated reputation management. It suits properties that prioritize operational efficiency without extensive technical complexity.

Opt for Infor HMS if your hotel operates at a larger scale, needs deep customization, multi-lingual and multi-currency support, or extensive integration. It caters to hotel groups and properties with complex workflows and regional needs.

In conclusion, for most independent or boutique hotels aiming for a hassle-free, well-supported PMS with recent high ratings, Frontdesk Anywhere is the recommended choice. If your hotel requires a highly customizable, scalable platform capable of handling multi-region operations and complex integrations, Infor HMS is better suited—though it may involve a steeper learning curve.