Frontdesk Anywhere vs. Prostay:
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The Decision

When choosing a property management system (PMS), your hotel needs a solution that boosts operational efficiency, offers reliable support, and integrates with your existing infrastructure. Frontdesk Anywhere and Prostay both aim to streamline hotel operations but diverge significantly in their approach, features, and market presence. Frontdesk Anywhere, with a larger review base and more recent feedback, demonstrates a proven track record, while Prostay presents a newer, feature-rich platform with a broader global reach. Which one best aligns with your hotel’s specific needs?

Is Frontdesk Anywhere or Prostay Better for Hotels?

Both Frontdesk Anywhere and Prostay serve the core purpose of managing hotel reservations, guest profiles, and operational tasks. Frontdesk Anywhere, with its extensive 15 verified partners and over 15 reviews in the last six months, offers a mature platform with high user satisfaction and a 4.47/5 overall rating. In contrast, Prostay has fewer recent reviews—only five in the last six months—and, despite a perfect 5/5 customer support rating, its overall rating stands at 0, indicating less market validation. Do you prioritize a tested platform with proven stability or a newer one promising innovative features?

While Frontdesk Anywhere emphasizes ease of use and integrated modules, Prostay goes further with a comprehensive set of 25 exclusive features, including multi-language support, native email marketing, and automation tools. The distinction lies in their focus: Frontdesk Anywhere simplifies hotel management with a straightforward, cloud-based interface, whereas Prostay aims to offer a more extensive, multi-functional ecosystem. If your hotel values a proven track record, Frontdesk Anywhere is the safer choice. If you seek advanced features and are willing to navigate a less tested platform, Prostay may appeal.

Frontdesk Anywhere vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a reliable, easy-to-use PMS with proven stability and strong support, go with Frontdesk Anywhere. Its 4.47/5 rating and significant review count highlight consistent performance, especially among independent hotels, resorts, and motels. Conversely, if your hotel requires a broad suite of features such as multi-currency support, real-time reporting, and integrated messaging, Prostay’s extensive 25 unique features make it the better fit.

For boutique and resort properties looking for a cloud-based solution with excellent onboarding and support, Frontdesk Anywhere’s 4.38/5 onboarding rating and 4.7/5 support score favor it. On the other hand, Prostay’s 4.8/5 onboarding and 5/5 support ratings appeal to larger, tech-savvy properties prioritizing automation and comprehensive operations. Your choice hinges on whether you value proven stability over advanced, customizable features.

Is Frontdesk Anywhere or Prostay Easier to Use?

Both products excel in ease of use, with Frontdesk Anywhere rated 4.77/5 and Prostay slightly higher at 4.8/5. Frontdesk Anywhere’s interface is designed for simplicity, with reviews praising its intuitive reservation management and straightforward operations, supported by a 4.38/5 onboarding rating. Users highlight that support staff is always helpful, making staff adoption smoother.

Prostay’s ease of use is also highly rated, with a clear focus on automation and streamlining workflows. Its user interface benefits from a well-thought-out design, helping staff quickly adapt to its extensive feature set. The platform’s ability to operate offline adds to its user-friendly appeal, especially for properties in remote locations.

Edge: Prostay

Which Has Better Features: Frontdesk Anywhere or Prostay?

Prostay offers a broader set of features—25 exclusive ones—compared to Frontdesk Anywhere’s 4 unique offerings. These include multi-currency management, native email marketing, task management, rules-based room assignments, and a spa & wellness module, providing a more comprehensive operational toolkit.

Frontdesk Anywhere’s features are more limited but include guest CRM, guest profiles, group functionality, and automated night audit. While these core features suffice for many hotels, Prostay’s extensive capabilities make it a more complete system for properties seeking advanced automation, detailed analytics, and multi-property management.

Edge: Prostay

Which Has Better Customer Support: Frontdesk Anywhere or Prostay?

Customer support ratings favor Prostay, with a perfect 5/5 score, compared to Frontdesk Anywhere’s 4.7/5. Reviews frequently mention the responsiveness and professionalism of Prostay’s support team, with comments like, “Their support team helped us resolve issues quickly” and “Support is exceptional, especially for onboarding.” Frontdesk Anywhere also offers strong support, with an overall 4.7/5 rating, and users appreciate the 24-hour support availability.

While Frontdesk Anywhere’s support is well regarded, Prostay’s perfect score and fewer recent reviews make it the more reliable choice for properties that heavily depend on quick, effective assistance.

Edge: Prostay

Which Has More Integrations: Frontdesk Anywhere or Prostay?

Frontdesk Anywhere boasts 15 verified partners, including major platforms like Stripe, SiteMinder, TrustYou, and Revinate, facilitating extensive integration options. Prostay, with only 2 verified partners, has limited integration partners currently, sharing Stripe as a common partner but lacking others like SiteMinder or TrustYou.

If seamless integration with third-party tools is crucial for your hotel, Frontdesk Anywhere clearly leads. Prostay’s limited integrations might be acceptable if your existing systems are compatible or if you rely primarily on built-in features.

Edge: Frontdesk Anywhere

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or Prostay?

Based on recent reviews, Frontdesk Anywhere’s overall rating of 4.47/5, derived from 15 reviews, indicates a well-established, trusted solution. Hotels across segments, especially independent and boutique properties, rate it highly, citing its stability and support.

Prostay, with only five recent reviews and a 0/5 overall rating, lacks enough user feedback to establish a clear preference. However, its 5/5 support score and positive testimonials suggest a promising solution for larger properties seeking extensive automation.

Edge: Frontdesk Anywhere

How Much Do Frontdesk Anywhere and Prostay Cost?

Frontdesk Anywhere’s pricing information is not publicly available, suggesting a customized quote model based on property size and needs. Prostay charges a flat $600 monthly fee, with no free tier or trial offer, positioning it as a premium option.

If budget certainty is essential, Prostay’s straightforward pricing provides transparency. The lack of publicly available pricing for Frontdesk Anywhere may necessitate direct contact, which could lead to negotiations based on your property’s scale.

What Type of Hotel Should Use Frontdesk Anywhere?

• Hotels that prioritize proven stability and support over having the latest features.
• Properties with smaller or mid-sized operations seeking an intuitive, cloud-based PMS.
• Hotels that value strong online distribution and reputation management.
• Independent hotels, resorts, and motels with a focus on ease of setup and use.

Not ideal if your hotel requires:

• Extensive automation beyond reservation and guest management.
• Multi-language support or multi-currency features.
• Deep integrations with third-party platforms.

What Type of Hotel Should Use Prostay?

• Resorts, large hotels, and chains that need a broad feature set, including multi-property management.
• Hotels seeking automation, real-time analytics, and advanced operational tools.
• Properties that operate both online and offline and need multi-platform support.
• Hotels interested in native email marketing and guest messaging.

Not ideal if your hotel is small, prefers a simpler system, or relies heavily on extensive integrations with third-party tools, given current limited partnership options.

Frontdesk Anywhere vs Prostay: The Bottom Line for Hotels

The core difference lies in their market validation: Frontdesk Anywhere’s more than 15-year track record and extensive reviews make it a proven choice for hotels seeking stability and support. Prostay, although newer, offers a highly customizable, feature-rich platform that appeals to larger, tech-forward properties.

If your hotel values reliability, a strong support network, and a mature platform, go with Frontdesk Anywhere. It’s especially suitable for independent hotels, motels, and boutique properties looking for a straightforward solution.

Choose Prostay if you need advanced automation, multi-property support, and extensive operational features, and you're willing to accommodate a less established but rapidly evolving platform. Its automation, offline capabilities, and wide feature set make it ideal for larger resorts and hotel chains.

Our verdict: For most hotels, especially those valuing proven performance and support, Frontdesk Anywhere remains the stronger choice. However, if your property demands a comprehensive, feature-dense PMS with future scalability, Prostay offers compelling advantages despite its smaller review base.