Frontdesk Anywhere vs. RMS:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, revenue, and guest experience. Frontdesk Anywhere and RMS are two leading options, but they serve different hotel types and operational needs. While Frontdesk Anywhere offers a more streamlined, cloud-based platform ideal for small to mid-sized independent hotels, RMS provides a more extensive feature set suitable for larger or complex properties. What are the key differences that should influence your decision?

Both systems aim to simplify hotel management, but RMS’s broader feature catalog and recent growth in reviews give it a competitive edge. Do your hotel’s needs align more with RMS’s comprehensive capabilities or Frontdesk Anywhere’s ease of use?

Is Frontdesk Anywhere or RMS Better for Hotels?

Frontdesk Anywhere and RMS both address core PMS functions, such as reservations, check-ins, and online distribution. However, RMS's more than 58 features, including integrated channel management, guest CRM, and revenue management tools, surpass Frontdesk Anywhere’s 16, making it more suitable for hotels with complex operational demands. RMS also supports multi-currency and multi-lingual functionalities, which are absent from Frontdesk Anywhere.

While Frontdesk Anywhere excels in ease of use, with a 4.77/5 rating, it lacks some of the extensive automation and integrations RMS offers. RMS’s broader scope helps larger or multi-property hotels optimize revenue and streamline operations effectively. Do you need a simple, intuitive system or a powerhouse with advanced features?

RMS vs Frontdesk Anywhere: Which Should Your Hotel Choose?

If your hotel is a single property, boutique, or independent hotel prioritizing straightforward management and quick onboarding, Frontdesk Anywhere makes sense. Its 15 reviews in the last 6 months, all recent, with a high NPS score of 8.93/10, demonstrate strong current user satisfaction, especially in ease of use and support.

Conversely, if your hotel handles multiple properties, has complex revenue streams, or requires advanced features like trust accounting, integrated POS, or multi-language support, RMS is the better choice. RMS's 293 reviews, mostly recent, and a HT Score of 90.49 reflect a more robust, trusted platform with extensive capabilities. For scalability and advanced operations, RMS clearly outperforms.

Is Frontdesk Anywhere or RMS Easier to Use?

Frontdesk Anywhere’s UI is highly rated at 4.77/5, with users praising its intuitive setup and straightforward reservation management. Its onboarding process is rated 4.38/5, and support staff are consistently praised for their helpfulness, making staff adoption seamless.

RMS, however, with a 4.28/5 ease of use rating, is slightly less intuitive, reflecting its broader feature set. Support ratings are slightly lower at 4.48/5, but users still commend the team for helpfulness. Edge: Frontdesk Anywhere.

Which Has Better Features: Frontdesk Anywhere or RMS?

RMS offers 58 features, including ancillary revenue tracking, guest management, online check-in, digital registration, and integrated channel management, many of which Frontdesk Anywhere lacks. Notable RMS capabilities include a robust booking engine, guest portal, mobile app, and automation tools that support rapid scaling.

Frontdesk Anywhere’s features are more limited, with only 16, and focus primarily on core PMS functions like reservations, online distribution, and reputation management. RMS’s rich feature set provides a significant advantage for hotels needing advanced automation and revenue tools. Edge: RMS.

Which Has Better Customer Support: Frontdesk Anywhere or RMS?

Frontdesk Anywhere’s customer support is consistently rated at 4.7/5, with reviews highlighting 24-hour support, quick issue resolution, and friendly staff. Its support team is praised for their professionalism, responsiveness, and helpful guidance.

RMS’s support scores are slightly lower at 4.48/5, but reviews commend the team’s knowledge and helpfulness, especially noting their proactiveness and patience. RMS’s support is reliable, but Frontdesk Anywhere’s more recent reviews and higher ratings suggest better current support performance. Edge: Frontdesk Anywhere.

Which Has More Integrations: Frontdesk Anywhere or RMS?

RMS boasts 112 verified partners, over seven times Frontdesk Anywhere’s 15, including popular integrations like Stripe, TrustYou, SiteMinder, and Revinate. Its extensive partner network supports features such as online booking, CRM, guest communication, and channel management.

Frontdesk Anywhere’s smaller network, with only 15 verified partners, limits integration options mostly to basic hotel functions and some marketing tools. For hotels relying heavily on diverse integrations, RMS clearly offers a broader ecosystem. Edge: RMS.

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or RMS?

Frontdesk Anywhere’s overall rating is 4.47/5 based on 15 reviews, with recent feedback emphasizing its ease of use and support. Its hotel segment focus is mainly on independent, boutique, and motels, with property types rating it around 4/5.

RMS has a higher overall rating of 4.56/5 across 293 reviews, with recent feedback highlighting its scalability, automation, and comprehensive features. It is favored by motels, resorts, and larger properties, often rating above 4.5/5. Edge: RMS.

How Much Do Frontdesk Anywhere and RMS Cost?

Frontdesk Anywhere does not publicly list pricing, but it is generally offered on a subscription basis, with no implementation fee or freemium model. RMS charges a base price of $800; additional costs depend on the size and scope of implementation, with no free trial available.

While RMS’s upfront cost may seem higher, its extensive features justify the investment—especially for larger hotels needing advanced tools. Frontdesk Anywhere may be more budget-friendly for small properties with basic needs, but hidden costs could arise with scaling.

What Type of Hotel Should Use Frontdesk Anywhere?

• Hotels that operate as independent properties, boutique hotels, or motels.
• Teams seeking a simple, easy-to-use PMS with quick onboarding.
• Hotels focusing on core reservation, check-in, and online distribution features.
• Properties with limited operational complexity needing reliable support.
• Hotels that prioritize cloud-based management without extensive automation.

Not ideal if your hotel needs multi-property management, advanced revenue tools, or extensive integrations.

What Type of Hotel Should Use RMS?

• Hotels with multiple locations or complex operational needs.
• Resorts, extended stay hotels, or properties requiring automation.
• Hotels seeking advanced revenue management, trust accounting, and POS integrations.
• Properties looking for multi-lingual and multi-currency support.
• Hotels that want a scalable system, integrating with numerous third-party partners.

Not ideal if you operate a small, independent property with minimal tech requirements or limited budgets.

RMS vs Frontdesk Anywhere: The Bottom Line for Hotels

RMS’s primary strength lies in its extensive feature set, scalability, and integration capabilities, making it suitable for larger or more complex hotel operations. Its recent surge in reviews and high ratings reflect a mature, trusted platform.

Frontdesk Anywhere excels in user-friendliness, support quality, and quick onboarding, serving smaller properties that prioritize simplicity and support. If your hotel values ease of use and rapid implementation, it’s a compelling choice.

If your hotel’s operational complexity and growth ambitions demand a robust, full-featured PMS, RMS is the clear winner. For small to mid-sized independent hotels prioritizing simplicity, Frontdesk Anywhere remains a solid, more affordable option.