Goguest Hotel Guest App (by Easygoband) vs. STAY Guest App:
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The Decision

Choosing between Goguest by Easygoband and STAY Guest App hinges on your hotel's priorities for guest engagement, operational efficiency, and integration needs. Both solutions aim to digitize guest services and streamline hotel operations, but they diverge significantly in features, user reviews, and market presence. Your team must evaluate which platform aligns better with your property’s size, target segment, and technological landscape.

Goguest is often praised for its straightforward interface and robust support in Latin America, but it has a limited review base and no recent customer feedback. STAY, on the other hand, boasts a considerable number of recent reviews, high ratings, and proven success in large hotel chains worldwide. Which platform will be a better fit for your unique needs?

Is Goguest or STAY Better for Hotels?

Both Goguest and STAY serve the core purpose of enhancing guest experiences through mobile apps, but they approach this goal differently. Goguest offers features like in-room controls, tailored promotions, and detailed reports, emphasizing connectivity and customization. STAY prioritizes a comprehensive guest experience OS that integrates multiple hotel services, reduces queues, and boosts operational efficiency.

While Goguest's reviews and ratings are minimal—22 reviews with no recent feedback—its strengths lie in its notable support for payments and integration with a few key partners. STAY, with 206 reviews and recent feedback, is highly rated (3/5) and excels in reducing wait times, increasing guest satisfaction, and offering extensive integrations. Do you prefer a platform with proven recent success or one still gaining traction?

Goguest vs STAY: Which Should Your Hotel Choose?

If your hotel needs a customizable guest app focused on in-room services, tailored promotions, and detailed analytics—especially if you operate in Latin America—Goguest is worth considering. Its ability to integrate with key hotel systems like SIHOT and offer payment functionalities makes it suitable for mid-sized to large resorts and hotel groups.

If you require a comprehensive guest experience platform that reduces queues, streamlines internal operations, and provides a proven track record across 1,000 hotels globally, STAY is the better choice. Its user-friendly interface, extensive integrations, and recent reviews indicating high satisfaction make it ideal for large chains and properties seeking operational efficiency.

Is Goguest or STAY Easier to Use?

Goguest boasts an impressive ease of use rating of 4.82/5, with positive reviews highlighting its intuitive interface and simple onboarding process. Customers mention that adapting to the system has been straightforward, making staff training minimal. However, its limited review count means there's less insight into long-term user experiences.

STAY’s UI scores similarly high at 4.78/5, with reviews emphasizing its straightforward CMS, simple content updates, and guest engagement features. Users appreciate the app's intuitiveness for both staff and guests, with particular praise for its real-time updates and ease of navigation.

Edge: Goguest.

Which Has Better Features: Goguest or STAY?

Both platforms share seven core features, including guest messaging, activity booking, and communication tools. Goguest stands out with its unique addition of payment integration, allowing guests to charge services directly to their rooms—a feature only available in Goguest.

STAY offers seven features exclusive to its platform, such as a mobile app, chatbot, automated replies, message routing, mobile checkout, and app download options. Its focus on automation and seamless communication tools makes it particularly suited for properties emphasizing operational streamlining.

Edge: STAY, with its extensive exclusive features supporting automation and guest communication.

Which Has Better Customer Support: Goguest or STAY?

Goguest’s support rating is 4.5/5, with reviews indicating a helpful team and strong onboarding. However, some users note limited support channels, and recent feedback is scarce, making it hard to judge long-term support quality.

STAY’s customer support is rated slightly higher at 4.83/5, with reviews praising quick, helpful responses and proactive assistance. Hoteliers mention that STAY’s team has played a key role in successful implementations, especially with large chains. The more recent and numerous reviews favor STAY’s support quality.

Edge: STAY.

Which Has More Integrations: Goguest or STAY?

Goguest has partnerships with 6 verified providers, including SIHOT, and integrations with key lock brands. Its integration scope is narrower but focused on core hotel systems, mainly in Latin America.

STAY offers 20 verified integrations, including major PMS, CRM, and channel management systems like Hotelkit, Apaleo, and SiteMinder. Its broader integration ecosystem suits larger hotels or chains seeking connectivity across multiple systems.

Edge: STAY.

Which Do Hoteliers Rate Higher: Goguest or STAY?

Goguest has only 22 reviews, with no recent feedback, and a 0/5 overall rating—indicating very limited data and no recent endorsement.

STAY’s 206 reviews, with a 3/5 rating, reflect more recent and consistent feedback, especially from large hotel chains like NH Hotels and Barceló. Hoteliers appreciate its ability to improve operational efficiency and guest satisfaction, making STAY the more trusted option.

Edge: STAY.

How Much Do Goguest and STAY Cost?

Goguest’s pricing starts at $400 for the base plan, with no free tier or trial. There are no monthly flat fees or per-room charges, but the pricing model is straightforward and may suit mid-sized hotels.

STAY’s base price is $300, also without a free tier or trial. Its pricing structure is similar, with no additional fees for implementation or monthly costs, making it a cost-effective option for many hotels.

What Type of Hotel Should Use Goguest?

• Hotels that prioritize customization and integration with Latin American systems.
• Resorts and large hotel groups seeking in-depth analytics and tailored promotions.
• Properties needing in-room controls, guest messaging, and payment functionalities.
• Teams that want an app with a focus on operational insights and guest engagement.

Not ideal if:

• You need a proven, highly-rated platform with recent customer feedback.
• Your property operates outside Latin America or seeks extensive third-party integrations.
• You prefer a platform with more automation, chatbots, or mobile checkout features.

What Type of Hotel Should Use STAY?

• Large hotel chains aiming for chain-wide digital guest experiences.
• Hotels seeking to reduce queues, increase revenue, and improve operational efficiency.
• Properties that want extensive integrations with PMS, CRM, and channel managers.
• Hotels interested in a platform with proven success in reducing wait times and boosting guest satisfaction.

Not ideal if:

• You operate a small property with minimal digital service needs.
• You require a platform with a very low budget or a free trial period.
• Your primary focus is on in-room controls without broader guest service automation.

The Bottom Line for Hotels

Goguest by Easygoband offers a solid, customizable guest app with payment options and strong Latin American support, but it suffers from a limited review base and no recent customer feedback. Its core strengths are in tailored solutions for resorts and properties that operate primarily in Spanish-speaking regions.

STAY, with over 200 recent reviews, excels in supporting large hotel chains with a broad set of features, extensive integrations, and proven results in operational efficiency and guest satisfaction. Its high ratings, large global presence, and positive customer testimonials make it the more reliable choice for most hotels today.

If your hotel needs a trusted, highly-rated platform with recent feedback and extensive integrations, STAY should be your pick. However, if customization in Latin America and in-depth analytics are your priorities, Goguest remains a worthy consideration.