Gustaffo Digital Guest Journey vs. STAY Guest App:
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The Decision

Choosing between Gustaffo Digital Guest Journey and STAY Guest App hinges on your hotel’s specific needs, infrastructure, and guest experience ambitions. Both platforms aim to digitize the guest journey and streamline hotel operations, but they differ significantly in features, market presence, and support. Your decision ultimately depends on which product aligns better with your hotel’s size, location, and strategic goals.

Gustaffo offers a comprehensive, all-in-one approach with a focus on mobile check-in, keyless access, and personalized services, but it lacks recent reviews and active user feedback. Conversely, STAY's platform has a proven track record with over 200 reviews, active development, and a broad integration network.

Are you looking for a well-established solution with extensive hotel chain adoption, or a newer platform that might require more internal testing?

Quick Verdict

STAY Guest App, with over 206 recent reviews and a 4/5 overall rating, is clearly the stronger choice for hoteliers seeking proven performance and support. It boasts a high user satisfaction score (9.59/10 NPS) and a broad set of integrations, making it suitable for both large chains and independent hotels.

Gustaffo, on the other hand, has zero reviews and a 0/5 rating, making it difficult to evaluate its effectiveness or support quality. Its limited market presence and lack of recent feedback make it a risky choice for your hotel’s digital guest experience.

The evidence favors STAY — your team should prioritize a platform with active user feedback and proven results.

Is Gustaffo or STAY Better for Hotels?

Both Gustaffo and STAY aim to digitize the guest experience, reducing paper maps, key cards, and long check-in lines. Gustaffo’s platform emphasizes mobile check-in, keyless access, and personalized app services, but it’s not supported by recent reviews or a broad user base.

STAY’s platform covers the entire guest journey—from mobile check-in to service requests—integrating with multiple hotel systems. It offers real-time updates, analytics, and more, supported by over 200 recent reviews and a high satisfaction rate.

Given the lack of recent data on Gustaffo, STAY’s proven track record makes it the more reliable choice for hoteliers seeking to enhance guest satisfaction and operational efficiency.

Edge: STAY.

STAY vs Gustaffo: Which Should Your Hotel Choose?

If your hotel needs a solution that’s already proven to reduce queues, streamline service, and integrate seamlessly with existing systems, STAY is the clear choice. Its extensive user base and high review count demonstrate consistent performance, especially in reducing wait times and increasing revenue.

If your hotel prioritizes a comprehensive mobile app for check-in, keyless entry, and guest personalization but can tolerate higher implementation risks, Gustaffo might be appealing. However, the absence of recent reviews or active customer feedback makes this a riskier proposition.

For hotels seeking reliability and ongoing support, STAY’s track record makes it the more advisable option.

Edge: STAY.

Is Gustaffo or STAY Easier to Use?

STAY’s mobile app boasts a 4.78/5 ease-of-use rating, emphasizing intuitive design, straightforward onboarding, and positive staff adoption. Over 200 recent reviews praise its user-friendly CMS, quick setup, and seamless content management.

Gustaffo’s platform has no publicly available review data, making it impossible to assess ease of use or staff adaptation confidently. Its lack of recent feedback suggests limited ongoing support or development updates.

Edge: STAY.

Which Has Better Features: Gustaffo or STAY?

STAY offers seven unique features including a mobile app, chatbot, automated replies, message routing, web app, multi-lingual translation, and mobile checkout, supporting comprehensive guest engagement. Gustaffo does not list any exclusive features, implying a narrower feature set.

Gustaffo’s core offerings seem limited to mobile check-in and personalization, lacking the broader suite of communication and automation tools STAY provides. For hotels wanting advanced communication, multilingual support, and automation, STAY’s feature set strongly outperforms Gustaffo.

Edge: STAY.

Which Has Better Customer Support: Gustaffo or STAY?

STAY scores a 4.83/5 in customer support, with reviews highlighting helpful, quick, and responsive service. Clients like how STAY’s team assists with onboarding and troubleshooting, enhancing confidence in ongoing support.

Gustaffo’s support ratings are unavailable, and no recent reviews mean it’s unclear if they provide comparable service. The absence of recent feedback raises questions about the level of ongoing support or product updates.

Edge: STAY.

Which Has More Integrations: Gustaffo or STAY?

STAY’s platform connects with 20 verified partners, including Hotelkit, Apaleo, SiteMinder, Oracle Hospitality, and Mews, supporting broad ecosystem integration. Gustaffo only lists Stripe as a verified partner, indicating a limited integration scope.

Hotels seeking a flexible, interconnected platform will find STAY’s extensive integration network critical for smooth operations. Gustaffo’s minimal integrations may restrict its ability to fit seamlessly into your existing tech stack.

Edge: STAY.

Which Do Hoteliers Rate Higher: Gustaffo or STAY?

STAY’s overall rating of 3/5 from 206 recent reviews indicates a generally positive reception, especially in terms of support, ease of use, and value. Hotels across segments, including large chains and independent properties, appreciate its operational benefits.

Gustaffo’s rating is zero due to lack of reviews, making it impossible to determine hotel satisfaction. Without recent feedback, trusting Gustaffo’s effectiveness or user experience isn’t feasible.

Edge: STAY.

How Much Do Gustaffo and STAY Cost?

Gustaffo’s pricing starts at $500/month, with no freemium or trial options available, making it a more expensive proposition with uncertain ROI. STAY’s base price is $300/month, also without a trial, but it offers a more affordable entry point with a proven value.

Given the lack of recent reviews or case studies for Gustaffo, assessing value is challenging. STAY’s transparent pricing and high customer satisfaction support its value proposition.

Edge: STAY.

What Type of Hotel Should Use Gustaffo?

• Hotels that prioritize personalized in-app services and mobile check-in.
• Hotels with existing tech infrastructure willing to invest without extensive reviews.
• Properties aiming for a mobile-first guest experience.
• Teams that prefer all-in-one apps for guest communication and personalization.

Not ideal if:

• Your hotel requires proven, reliable solutions with active support.
• You need extensive integrations or multi-lingual capabilities.
• You prefer software with a strong recent user base and reviews.

Gustaffo’s limited data makes it more suitable for experimental or smaller-scale applications.

What Type of Hotel Should Use STAY?

• Hotels seeking a proven, well-rated platform with active user feedback.
• Chains and independents wanting extensive integrations (more than 20 partners).
• Properties aiming to reduce wait times, improve operational efficiency, and increase guest satisfaction.
• Hotels that value detailed analytics and automation capabilities.

Not ideal if:

• Your hotel operates in a region with limited support or language needs not covered.
• Your team prefers a solution with more flexible, customizable features or design.
• You are seeking a free or trial-based platform to test first.

STAY’s broad adoption and proven results make it ideal for a wide range of properties.

The Bottom Line for Hotels

Gustaffo aims to digitize the guest journey with a mobile-first approach but lacks recent validation through reviews or active user feedback. Its features are limited, and its support and integration options are minimal, posing risks for hotels seeking reliability.

STAY, with over 200 recent reviews and a high satisfaction score, demonstrates consistent value for hotels of all sizes. Its extensive integrations, user-friendly interface, and proven results make it the safer, more effective choice for hotels wanting to elevate their guest experience.

If you prioritize dependability and a track record of supporting large hotel networks, go with STAY. For smaller or experimental properties willing to take a risk on less proven platforms, Gustaffo might be worth exploring, but expect challenges without recent validation.