Hop PMS vs. Noovy PMS:
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The Decision

When choosing a property management system (PMS), your hotel needs a solution that improves operations, enhances guest experiences, and offers reliable support. Both Hop PMS by Hop Software and Noovy PMS aim to streamline hotel management, but they differ significantly in features, market presence, and user feedback. Hop PMS is a lesser-known product with no recent reviews, while Noovy boasts a growing user base, glowing recent reviews, and a high NPS score. Given the data, Noovy clearly emerges as the more trustworthy and mature choice.

Are you seeking a PMS with proven recent performance, extensive integrations, and high customer satisfaction? Or are you considering a less established solution with limited feedback? The comparison here should help clarify which fits your hotel’s needs better.

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Is Hop PMS or Noovy PMS Better for Hotels?

Hop PMS offers an all-in-one management system designed to reduce expenses, increase direct bookings, and simplify operations. However, it has no recent reviews, a zero-star overall rating, and no recent user feedback, making its effectiveness uncertain.

In contrast, Noovy boasts a 5-star overall rating based on 19 recent reviews and nearly 20 years of market presence. Its users praise its ease of use, reliable support, and broad feature set, making it a safer, more tested choice for hotels seeking stability and proven performance.

Given the absence of recent data on Hop PMS and Noovy’s strong recent reviews, the latter is clearly the more credible option. Do you want to trust a product with recent, high-volume feedback, or gamble on an unreviewed system?

Noovy PMS vs Hop PMS: Which Should Your Hotel Choose?

If your hotel needs an intuitive, well-supported system with extensive integrations and a modern interface, Noovy is the clear choice. It’s especially suitable for boutique hotels, city center properties, and independent hotels that prioritize ease of use, reliable customer service, and automation.

If your hotel is considering a less established platform with fewer features—perhaps for a very specific niche or a pilot project—Hop PMS might seem appealing, but its lack of recent reviews and unclear effectiveness make it a risky choice. Overall, Noovy’s strong user satisfaction and comprehensive feature set make it the preferable option for most hotels today.

Is Hop PMS or Noovy PMS Easier to Use?

Noovy scores a near-perfect 4.84/5 in ease of use, based on recent reviews praising its user-friendly interface and straightforward onboarding process. Users mention that “it’s very easy to connect with OTAs, and bookings take just a few clicks,” emphasizing its simplicity.

Hop PMS, however, has a 0/5 score for ease of use and no recent reviews to support claims of usability. Given the lack of recent feedback, its usability remains unverified and likely inferior.

Edge: Noovy.

Which Has Better Features: Hop PMS or Noovy PMS?

Noovy offers 20 features exclusive to its platform, including multi-lingual support, digital registration, integrated payment terminals, housekeeping mobile apps, real-time status updates, drag-and-drop tape charts, rate management, rules-based room assignments, and compliance with PCI and GDPR standards. These features support automation and efficiency, especially for mid-sized to larger hotels.

Hop PMS has only 3 features unique to its system: EPoS, gift vouchers, and guest app, which are less comprehensive. It shares 28 features with Noovy, but the limited unique functionalities suggest it may not meet the needs of hotels seeking advanced automation.

Edge: Noovy.

Which Has Better Customer Support: Hop PMS or Noovy PMS?

Noovy consistently receives high praise for support, with a 4.89/5 customer support rating and reviews describing their team as “fast, friendly, and reliable.” Recent user feedback highlights “excellent support,” with quick responses and helpful onboarding.

Hop PMS, by contrast, has no recent reviews, so support quality remains unverified. Given the importance of ongoing assistance, Noovy’s solid support rating is a decisive advantage.

Edge: Noovy.

Which Has More Integrations: Hop PMS or Noovy PMS?

Noovy has 40 verified partners, including major OTAs and revenue management tools, with three shared integrations with Hop PMS. Its extensive ecosystem includes many third-party tools such as Omnibees, RevControl, and Revinate, providing flexibility for hotels with complex needs.

Hop PMS offers only 7 verified integrations, limiting its capability to connect with other hotel systems. For hotels that rely on a broad array of integrations, Noovy’s larger partner network is a clear plus.

Edge: Noovy.

Which Do Hoteliers Rate Higher: Hop PMS or Noovy PMS?

Noovy’s recent reviews show a 9.89/5 NPS score, with 99% likelihood of recommendation, indicating strong user satisfaction. Hotels across various segments, including boutique and city hotels, praise its ease of use, automation, and support, with some calling it “the most complete PMS on the market.”

Hop PMS has no recent reviews or ratings, so its user satisfaction remains unknown. Given the clear positive recent feedback for Noovy, it’s the higher-rated option.

Edge: Noovy.

How Much Do Hop PMS and Noovy PMS Cost?

Hop PMS does not publicly disclose pricing, with no trial or flat-rate options available, leaving potential buyers in the dark about costs. Its unclear pricing structure makes budgeting difficult.

Noovy charges a straightforward €5 per room per month, with no setup fees or hidden costs, providing transparency and affordability. Its predictable pricing model appeals to hotels seeking clear, manageable expenses.

Edge: Noovy.

What Type of Hotel Should Use Hop PMS?

• Hotels that prefer an all-in-one system with minimal setup and are comfortable with limited features.
• Small boutique hotels or inns seeking a straightforward management solution.
• Properties with tight budgets that want basic automation without complex integrations.
• Teams that prioritize a simple, cost-effective platform without the need for extensive automation.
• Not ideal if your hotel needs advanced automation, multi-lingual support, or detailed housekeeping tools.

Given Hop PMS's limited features and lack of recent feedback, it’s better suited for very small, straightforward operations or experimental projects.

What Type of Hotel Should Use Noovy?

• Hotels requiring a modern, easy-to-use PMS with automation features.
• Boutique, city-center, or independent hotels aiming for better guest communication and revenue management.
• Properties that want extensive integrations with OTAs, revenue tools, and guest messaging platforms.
• Hotels looking for transparent, predictable monthly costs with proven customer support.
• Not ideal if your hotel has highly specialized needs outside standard operations or prefers a system with fewer automation features.

Noovy's broad feature set and positive reviews make it suitable for a wide range of hotels seeking efficiency and growth.

Noovy vs Hop PMS: The Bottom Line for Hotels

The core difference lies in their market maturity, feature breadth, and user feedback. Noovy has a proven track record with recent, positive reviews, while Hop PMS remains largely unreviewed and unverified in recent performance.

If your hotel values stability, extensive automation, and high user satisfaction, Noovy is the clear winner. It offers more features, better support, and proven results, making it the safer investment.

Choose Noovy if you want a reliable, feature-rich system with a strong support network. Hop PMS might be suitable only for very small or experimental setups that do not require advanced automation or recent user validation, but it’s not recommended for most hotels seeking growth and efficiency today.