HotelRunner PMS vs. Noovy PMS:
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The Decision

Both HotelRunner PMS and Noovy PMS aim to simplify hotel operations, enhance guest experiences, and boost profitability. They address core management needs like reservations, channel connectivity, and reporting but diverge in features, ease of use, and pricing. Your choice hinges on your property type, operational complexity, and budget. Are you prioritizing a cost-effective, all-in-one platform or a more feature-rich, modern system with broader integrations?

Given the recent reviews, Noovy's larger review base and higher recent ratings make it the more reliable choice today. However, understanding the nuances will help you select the best fit.

Is HotelRunner or Noovy Better for Hotels?

HotelRunner and Noovy both streamline daily hotel management but approach the market differently. HotelRunner, founded in 2011, offers a well-established platform with a focus on ease of use and a global presence, especially in Europe and Asia Pacific, with 16 reviews (all recent). Noovy, a newer player founded in 2017, emphasizes automation and connectivity, boasting 19 reviews—all in the last six months—highlighting a more current user experience.

HotelRunner enjoys a high overall rating of 5/5 with a perfect customer support score, although it has fewer recent reviews. Noovy also holds a 5/5 rating, with near-perfect support, and more recent feedback suggests higher satisfaction, especially around automation and user interface. Do you need a proven, straightforward PMS or a dynamic, feature-rich system that adapts quickly to modern needs?

HotelRunner vs Noovy: Which Should Your Hotel Choose?

If your hotel needs a simple, reliable platform with a global footprint and a focus on ease of use, HotelRunner is ideal. It caters well to boutique, B&B, or mid-sized properties looking for straightforward reservation management, channel connectivity, and solid support. Its cost-effective price and established reputation make it suitable for hotels that want a dependable system they can trust.

If your hotel requires a highly automated, integrated solution that streamlines operations from booking to check-out, Noovy is the better choice. It suits independent hotels, boutique properties, and small chains prioritizing automation, guest communication, and online check-in/out features. Its broader feature set and recent positive reviews support a more innovative, all-in-one approach.

Is HotelRunner or Noovy Easier to Use?

HotelRunner boasts a UI rated at 4.81/5, with reviews emphasizing its user-friendliness and straightforward navigation. Users praise its onboarding process as smooth and quick, with staff finding it easy to adopt. However, some mention the mobile app’s limitations, wishing for more functionalities on mobile devices.

Noovy scores slightly higher at 4.84/5, with reviews highlighting its intuitive design and quick learning curve. Users particularly appreciate the simple setup, automated features, and seamless workflows, which reduce training time and operational errors. Both platforms are rated highly, but Noovy’s more recent feedback suggests it has a slight edge in modern usability.

Edge: Noovy.

Which Has Better Features: HotelRunner or Noovy?

HotelRunner offers 26 shared features, with three unique capabilities: on-premise management, gift vouchers, and voice-to-text notes on mobile. These features support core operations but lack some advanced automation tools.

Noovy outshines with 22 exclusive features, including tablet check-in, task management, automated reminders, online check-in/out, housekeeping mobile app, real-time status updates, drag-and-drop tapechart, and rules-based room assignments. Its comprehensive feature set supports full automation and guest engagement, making it more adaptable for hotels seeking a modern, integrated system.

Edge: Noovy.

Which Has Better Customer Support: HotelRunner or Noovy?

HotelRunner’s support scores a perfect 5/5, with reviews emphasizing their ongoing training, quick responses, and helpful resolution. Users mention that support enhances their confidence in using the platform and solving issues rapidly.

Noovy’s support is nearly as highly rated at 4.89/5, with reviews praising its friendly, reliable service and quick problem-solving. Users appreciate the 24/7 support, which is especially valued given the platform’s automation features that require prompt assistance.

Edge: HotelRunner.

Which Has More Integrations: HotelRunner or Noovy?

HotelRunner integrates with 17 verified partners, including major OTAs like Airbnb, Expedia, and Booking.com, as well as revenue and channel management tools like protel and Oracle Hospitality. Its focus is on core hospitality integrations suitable for boutique and independent hotels.

Noovy offers a broader ecosystem with 40 verified partners, including Omnibees, SiteMinder, and GuestRevu, covering OTA, revenue, and guest communication tools. Its extensive integrations support a highly connected, automated operation, ideal for hotels seeking a wide array of external tools.

Edge: Noovy.

Which Do Hoteliers Rate Higher: HotelRunner or Noovy?

HotelRunner’s reviews reflect a consistent 5/5 rating from 16 recent reviews, mainly from boutique and B&B hotels. Hoteliers praise its simplicity, support, and ability to improve reservation control, but some note outdated design aspects.

Noovy’s 19 reviews, all recent, also average 5/5, with high praise from boutique, independent, and small-chain hotels. Users emphasize automation, connectivity, and ease of use, often citing increased efficiency and satisfaction. Given the recency and volume, Noovy’s ratings are more indicative of current performance.

Edge: Noovy.

How Much Do HotelRunner and Noovy Cost?

HotelRunner charges a flat $100 monthly fee with no trial or implementation costs. It’s a straightforward, budget-friendly option suitable for small to medium-sized hotels wanting predictable expenses.

Noovy’s pricing is €5 per room per month, totaling approximately $6-7 depending on exchange rates, with no trial or setup fees. Its lower per-room cost offers a scalable, affordable solution, especially for independent hotels or small chains.

What Type of Hotel Should Use HotelRunner?

• Hotels seeking a proven, straightforward PMS with a global presence.
• Boutique, B&B, and small hotels needing reliable reservation and channel management.
• Properties prioritizing support and ease of onboarding.
• Hotels that prefer a cost-effective, all-in-one system with core functionalities.
• Teams that want a platform with minimal complexity and high usability.

Not ideal if your hotel requires extensive automation, advanced guest communication, or highly customizable workflows.

What Type of Hotel Should Use Noovy?

• Independent hotels and boutique properties aiming for automation and connectivity.
• Hotels that want a modern, integrated PMS with online check-in/out, task management, and real-time updates.
• Small chains or properties seeking a flexible, scalable system with broad integrations.
• Teams looking for a cost-effective, full-featured platform that reduces manual effort.
• Hotels that value quick adoption and round-the-clock support.

Not ideal if your property has complex, customized workflows requiring extensive manual controls or if you prefer a more established, less feature-intensive system.

Noovy vs HotelRunner: The Bottom Line for Hotels

The core difference is that Noovy offers a broader, more modern set of features focused on automation and connectivity, supported by recent positive reviews and a higher number of integrations. HotelRunner remains a solid, reliable option for hotels seeking a simple, cost-effective platform with proven support and ease of use.

If your hotel values automation, extensive integrations, and a modern interface, Noovy clearly leads. It is especially suitable for independent hotels and boutique properties that want to streamline operations and improve guest experiences through a unified platform.

Conversely, choose HotelRunner if you prefer a straightforward, familiar system with proven reliability, excellent support, and a lower price point. It suits boutique, B&B, or smaller hotels that want to keep operational costs predictable without sacrificing core reservation and channel management functions.

In conclusion, for current, highly-rated, and feature-rich performance, Noovy is the recommended choice. HotelRunner remains a dependable option if simplicity and cost are your primary concerns.