Infor HMS vs. Kross Booking:
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The Decision

Choosing between Infor HMS and Kross Booking hinges on your hotel’s specific needs, size, and operational complexity. Both systems aim to streamline property management, but their core strengths and target markets differ significantly. Infor HMS, with its extensive feature set and regional presence, is tailored for larger hotels seeking deep customization, while Kross Booking appeals to vacation rentals and smaller properties valuing simplicity and ease of use.

Given the data, Infor HMS has more recent reviews and a much larger user base, indicating a more active and tested platform. Are you prioritizing a feature-rich, scalable PMS or a straightforward, user-friendly system?

Is Infor HMS or Kross Booking Better for Hotels?

This comparison highlights key differences in scope, coverage, and suitability for different hotel types. Infor HMS offers a broad, customizable platform with modules for revenue management, guest CRM, and housekeeping, making it ideal for mid to large-scale hotels seeking comprehensive control. Conversely, Kross Booking focuses primarily on vacation rentals, with an emphasis on booking management, guest communications, and integrated features like online check-in, suited for smaller operations or rental agencies.

Infor HMS has been in the market since 1999, with a global presence across 13 countries and over 46 reviews, many recent, showing ongoing development and support. Kross Booking, with only one review and limited regional data, appears more niche and less proven at scale. Do you need a flexible, enterprise-grade PMS or a simplified solution for vacation properties?

Infor HMS vs Kross Booking: Which Should Your Hotel Choose?

If your hotel requires a full-featured, multi-property management system with extensive integrations, custom reports, and regional support, Infor HMS is your best bet. It’s well-suited for independent hotels, boutique properties, and branded chains looking for automation, revenue management, and scalable modules.

If your focus is on vacation rentals, villas, or small properties prioritizing ease of use, quick onboarding, and online guest management, Kross Booking aligns better with those needs. Its limited but growing feature set and recent user experience make it ideal for properties that value simplicity and rapid deployment.

For large or complex properties, Infor’s broader reach and feature depth outweigh Kross Booking’s minimal implementation footprint. Conversely, smaller or niche vacation properties benefit from Kross Booking’s straightforward approach.

Is Infor HMS or Kross Booking Easier to Use?

Infor HMS scores slightly lower in ease of use (3.88/5) compared to Kross Booking (4/5), reflecting its extensive feature set and more complex interface. Infor’s onboarding receives a 3.64/5, with some users noting issues during updates and bugs, though support is rated highly at 4.04/5. Users say Infor is “easy to navigate once you get the format down,” but its depth can overwhelm some teams.

Kross Booking’s higher ease of use rating and support score of 5/5, coupled with a 4/5 onboarding rating, suggest it’s more intuitive for new users. Its limited feature set simplifies daily operations, reducing training time.

Edge: Kross Booking.

Which Has Better Features: Infor HMS or Kross Booking?

Infor HMS offers 20 features exclusive to its platform, including modules for housekeeping, guest CRM, multi-lingual support, payment processing, revenue management, automated night audits, and more. Its features are designed for large properties needing detailed operational control.

Kross Booking, with no unique features listed, appears to provide a core set focused on booking management, guest communication, and online check-in. It’s less feature-rich but more streamlined.

The depth and variety of Infor’s features give it an edge for complex hotel operations. For properties needing extensive customization and operational modules, Infor wins; for simpler needs, Kross Booking’s straightforward approach may suffice.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Kross Booking?

Infor HMS’s support scores 4.04/5 with numerous reviews praising responsiveness and professionalism. Hoteliers mention “support team is very helpful and quick to resolve issues,” which is critical during system disruptions. However, some users report bugs during updates, impacting their experience.

Kross Booking’s support scores a perfect 5/5, with reviews highlighting “quick training and support” and a more attentive service experience. Given the limited review count, this may reflect a smaller support team but a very positive user interaction.

Edge: Kross Booking.

Which Has More Integrations: Infor HMS or Kross Booking?

Infor HMS boasts 113 verified integration partners, including major booking platforms like Booking.com, Expedia, HRS, and advanced revenue systems like Fairmas. This extensive network enables seamless operations across various operational and financial systems.

Kross Booking, with zero verified integrations, appears to be more self-contained, limiting its ability to connect with external systems at this time.

For hotels requiring extensive third-party integrations, Infor’s ecosystem provides a significant advantage. For smaller operations or those not dependent on integrations, Kross Booking’s simplicity might suffice.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Kross Booking?

Infor HMS has an overall rating of 4.04/5 based on 46 reviews, with many recent reviews (none in the last 6 months). Hotels in the boutique segment rate it highly at 4.18/5, and independent hotels at 2.5/5, indicating varied experiences based on property type.

Kross Booking, with only one review, scores poorly at 0/5, making it impossible to draw broad conclusions. Given the recent review absence, Infor’s more extensive feedback suggests a more reliable user perception.

Thus, Infor HMS is rated higher overall, especially for larger or more complex hotels.

Edge: Infor HMS.

How Much Do Infor HMS and Kross Booking Cost?

Both products do not publicly list pricing details, with no indication of freemium, flat monthly, or per-room charges. This suggests custom pricing based on hotel size, configuration, and feature requirements. Expect to contact vendors for quotes.

What Type of Hotel Should Use Infor HMS?

• Hotels needing a scalable, customizable PMS for multiple properties or large operations.
• Properties that require detailed revenue management, guest CRM, and operational modules.
• Hotels in regions supported by Infor’s global presence (Asia Pacific, North America, Europe, Middle East).
• Independent, boutique, or branded hotels seeking automation and integration.

Not ideal if:

• You operate a small vacation rental or single property with simple needs.
• You prefer a low-cost or quick-deploy solution without extensive setup.
• Your hotel is in a region where Infor’s support and regional presence are limited.

What Type of Hotel Should Use Kross Booking?

• Vacation rental hosts managing villas, apartments, and short-term rentals.
• Small hotels or boutique properties seeking an easy-to-use PMS.
• Properties looking for online guest check-in, reservation management, and integration with booking engines.
• Teams valuing quick onboarding, mobile access, and a visual interface.

Not ideal if:

• You need extensive integrations or enterprise features.
• Your property is large-scale, multi-brand, or requires complex reporting.
• You prioritize support with a broad global footprint.

Infor HMS vs Kross Booking: The Bottom Line for Hotels

Infor HMS offers a comprehensive, flexible platform suited for mid to large hotels wanting detailed control, revenue management, and extensive integrations. Its larger review base and regional support make it a more mature solution, especially for operations demanding customization.

Kross Booking appeals to smaller, vacation rental-focused properties that prioritize ease of use, online management, and quick deployment. Its support ratings are higher, but its limited features and integrations restrict its suitability for larger or more complex hotel operations.

Choose Infor HMS if your hotel needs extensive modules, regional support, and scalable management tools. Opt for Kross Booking if your primary goal is a straightforward, user-friendly platform for vacation rentals or small hotels.