Infor HMS vs. KrossBooking:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational success and guest satisfaction. Infor HMS by Infor and KrossBooking by KrossBooking both aim to streamline your daily tasks, but they differ significantly in maturity, feature set, and regional presence. While KrossBooking’s reviews are nonexistent and its recent data unavailable, Infor HMS stands out with a substantial review base and proven track record.

Your decision hinges on whether you prioritize a well-established, feature-rich solution with global support or a newer platform still gaining traction. Do you favor proven stability or emerging innovation?

Is Infor HMS or KrossBooking Better for Hotels?

Infor HMS offers a comprehensive suite of features, including a housekeeping module, guest profiles, and revenue management, making it suitable for hotels seeking extensive operational tools. KrossBooking, on the other hand, presents itself as a simplified platform aimed at streamlining reservations and automation but lacks detailed feature information and user reviews.

While Infor HMS has a 4.04/5 overall rating with 46 reviews, KrossBooking’s absence of reviews and recent activity leaves its efficacy unverified. Given the recent review activity and higher ratings, Infor HMS clearly demonstrates a more reliable track record. Are you comfortable adopting a newer platform with little feedback, or do you prefer a tested system?

Infor HMS vs KrossBooking: Which Should Your Hotel Choose?

If your hotel needs a feature-rich PMS capable of detailed reporting, revenue management, and multi-lingual support, go with Infor HMS. It suits medium to large hotels looking for a scalable solution with 113 verified integrations and regional support across Asia Pacific, North America, Europe, and the Middle East.

If your hotel’s primary goal is basic reservation management or you operate a very small or niche property, KrossBooking might seem attractive—though the lack of reviews makes it difficult to confirm. Larger hotels, brands, and operators seeking proven support and extensive features should select Infor HMS.

Is Infor HMS or KrossBooking Easier to Use?

Infor HMS scores a 3.88/5 in ease of use, with reviews highlighting its navigability and short onboarding time. Users praise its ability to adapt to operational flows and the responsiveness of its support team, which guides staff through setup and troubleshooting.

KrossBooking lacks publicly available review data, making it impossible to assess its interface or ease of use. Considering Infor HMS’s higher rating and positive user feedback, it’s clear that Infor HMS provides a more straightforward onboarding and daily experience.

Edge: Infor HMS

Which Has Better Features: Infor HMS or KrossBooking?

Infor HMS features 20 exclusive modules—such as a housekeeping module, online 24/7 support, guest CRM, centralized user management, and revenue tools—that are not present in KrossBooking. Its comprehensive feature set supports operational, financial, and guest engagement needs.

KrossBooking’s feature list is either undeclared or minimal, with no specific modules or functionalities detailed. Without concrete comparison data, Infor HMS’s extensive and specialized features give it a decisive edge.

Edge: Infor HMS

Which Has Better Customer Support: Infor HMS or KrossBooking?

Infor HMS boasts a 4.04/5 support rating, with reviews emphasizing the responsiveness and professionalism of its support staff. Hoteliers appreciate timely assistance, detailed guidance, and support during onboarding, which is crucial for resolving unexpected issues.

KrossBooking offers no feedback or reviews on customer support, leaving its service quality unverified. Given the critical importance of support in hotel tech, Infor HMS’s positive track record is a significant advantage.

Edge: Infor HMS

Which Has More Integrations: Infor HMS or KrossBooking?

Infor HMS integrates with 113 verified partners, including major booking engines like Booking.com, Expedia, and HRS, enabling smooth operational workflows and reduced manual data entry. Its extensive network of integrations is a testament to its maturity and ecosystem.

KrossBooking’s integration count is zero, with no verified partners listed. This absence suggests limited connectivity, which could hinder your hotel’s ability to automate and scale operations efficiently.

Edge: Infor HMS

Which Do Hoteliers Rate Higher: Infor HMS or KrossBooking?

Infor HMS’s 46 reviews over recent months provide a clear picture: a 4.04/5 overall rating, with a 74% likelihood to recommend. Properties in the independent, boutique, and city-center segments rate it favorably, emphasizing its operational efficiency and customization.

KrossBooking’s lack of reviews makes it impossible to gauge user satisfaction. Until concrete feedback emerges, Infor HMS remains the more trusted choice.

Edge: Infor HMS

How Much Do Infor HMS and KrossBooking Cost?

Both products do not publicly disclose their pricing models, which is common among enterprise-grade PMS solutions. Typically, Infor HMS’s total cost includes licensing, implementation, and support, but specific figures are unavailable; similarly, KrossBooking’s pricing remains undisclosed.

The absence of transparent pricing means your hotel will need direct contact with vendors for tailored quotes. However, the proven value of Infor HMS, with its extensive features and support, suggests a higher investment but potentially better ROI.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking an all-in-one PMS with extensive operational modules, including housekeeping and revenue management.
• Hotels that require multi-lingual support, multiple currencies, and integrations with third-party systems.
• Hotels in regions like North America, Europe, or Asia Pacific where global presence and support are vital.
• Hotels with a moderate to large size, wanting scalable and customizable software.

Not ideal if:

• Your property is very small or operates exclusively offline.
• You prioritize minimal setup and simple reservation management without additional features.
• Your budget is limited, given the likely higher investment.

What Type of Hotel Should Use KrossBooking?

• Hotels, B&Bs, or vacation rentals that need straightforward reservation automation.
• Small properties seeking an easy-to-operate system without complex operational modules.
• Teams that prefer a modern interface and automated booking features to increase occupancy.

Not ideal if:

• You require a proven system with extensive integrations and support.
• Your property operates in multiple regions requiring multi-lingual or multi-currency features.
• You prioritize detailed reporting, revenue management, or housekeeping modules.

Infor HMS vs KrossBooking: The Bottom Line for Hotels

Infor HMS is a mature, feature-packed PMS suitable for hotels that demand reliability, extensive integrations, and regional support. Its high review count and recent positive feedback underline its stability and user satisfaction.

KrossBooking, while promising, lacks public reviews and detailed feature disclosures, making it a risky choice for hotels seeking proven solutions. Its focus may suit very small operations or digital-first properties, but its unverified support and limited integrations are concerns.

Choose Infor HMS if you prioritize proven performance, extensive features, and support. Opt for KrossBooking only if your hotel’s needs are minimal, and you’re willing to risk unverified support and functionality.