Infor HMS vs. PMS Link:
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The Decision

When evaluating property management systems (PMS), your goal is to find a platform that balances robust features, reliable support, and ease of use. Infor HMS by Infor and PMS Link by char desarrollo de sistemas slu both aim to streamline hotel operations, but their approaches and market presence differ significantly. Infor HMS, with its extensive integrations, proven track record, and large user base, offers a level of maturity and support that PMS Link cannot match at this point.

Your decision hinges on understanding their core strengths and weaknesses. Will you prioritize a mature system with proven capabilities or a newer platform with potentially innovative features? Let’s compare both to clarify which suits your hotel best.

Is Infor HMS or PMS Link Better for Hotels?

Both systems are designed to improve operational efficiency and guest experience, but they diverge in their market maturity and feature depth. Infor HMS provides a comprehensive, cloud-based solution with over 113 verified integrations, a multitude of features (20 exclusive ones), and a solid track record. PMS Link, by contrast, is less established, with no verified integrations or recent reviews, making it difficult to gauge its reliability or feature set.

Infor HMS’s 46 reviews, averaging 4.04/5, reflect a mature product with consistent support and recent updates. PMS Link, with zero reviews, offers little insight into real-world performance or customer satisfaction, raising questions about its stability and usability.

Are you comfortable adopting a system with proven success and broad integration, or willing to experiment with a newer product that lacks recent user feedback?

Infor HMS vs PMS Link: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-rich PMS with extensive integrations, go with Infor HMS. Its comprehensive modules—including housekeeping, guest profiles, revenue management, and automated night audits—are tailored for mid-market and luxury hotels seeking reliability and scalability.

If your hotel is smaller, with simpler needs, and you’re open to exploring a less tested platform, PMS Link might appeal, but the lack of reviews and integrations makes it a risky choice. For now, Infor’s established presence and customer satisfaction make it the safer bet for most hotels.

Is Infor HMS or PMS Link Easier to Use?

Infor HMS scores a 3.88/5 for ease of use, indicating a generally user-friendly interface with room for improvement. Users praise its straightforward navigation and quick onboarding, with many highlighting that staff can adapt within a few weeks. Support responsiveness is also rated highly, reinforcing its usability.

PMS Link has no reviews or ratings available, leaving its ease of use and onboarding experience entirely unknown. Without user feedback, it’s difficult to judge how quickly your team could adopt this system or how intuitive it is.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or PMS Link?

Infor HMS boasts 20 exclusive features, including a housekeeping module, online support, guest CRM, multi-lingual interface, cloud hosting, multi-currency, payment processing, revenue management, and automated night audit. These capabilities are well-documented and widely appreciated by users.

PMS Link offers no detailed feature list or unique functionalities in the available data, making it impossible to compare directly. Its lack of reviews and features suggests it may lack the depth needed for complex hotel operations.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or PMS Link?

Infor HMS’s support scores a 4.04/5, with many reviews emphasizing prompt, professional assistance. Users describe support as "responsive," "helpful," and integral to resolving issues quickly during onboarding and routine operations.

PMS Link provides no support ratings or customer feedback, raising questions about its post-sale service. For hotels prioritizing reliable support, Infor HMS’s demonstrated responsiveness stands out.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or PMS Link?

Infor HMS features 113 verified partners, including major booking engines like Booking.com, Expedia, and HRS, as well as revenue and distribution tools. These integrations reduce manual work, improve data accuracy, and streamline operations across platforms.

PMS Link has no verified integrations reported, limiting its appeal for hotels that rely on connected systems. Without integration options, your hotel risks operational silos and inefficiencies.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or PMS Link?

Given PMS Link has no reviews, only Infor HMS’s ratings are available. Hoteliers have rated Infor HMS at 4.04/5 overall and 4.18/5 in the boutique hotel segment, with a 74% likelihood of recommending it. Recent reviews praise its customization, support, and operational features.

In contrast, PMS Link’s lack of feedback makes it impossible to determine user satisfaction or hotel segment fit. For now, Infor HMS’s proven ratings favor it for those seeking reliability and proven performance.

Edge: Infor HMS.

How Much Do Infor HMS and PMS Link Cost?

Pricing details for Infor HMS are not publicly disclosed; it likely involves a customized quote based on hotel size and requirements. PMS Link also offers no transparent pricing, possibly indicating a bespoke model or early-stage offering.

Both options require direct inquiry for cost estimates, but Infor’s established market presence suggests a more predictable investment based on its extensive feature set.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a scalable, cloud-based PMS supporting complex operations.
• Properties requiring extensive integrations with booking engines and revenue tools.
• Hotels seeking customizable reporting and automation features.
• Teams that prioritize reliable support and proven deployment.
• Hotels focused on mid-market to luxury segments with complex operational needs.

Not ideal if you need a simple, low-cost solution, or if your hotel operates primarily offline or with minimal tech infrastructure.

What Type of Hotel Should Use PMS Link?

• Small hotels or boutique properties with straightforward operational needs.
• Hotel owners looking for an affordable, less complex management tool.
• Teams eager to experiment with new software options.
• Hotels with minimal integration requirements and basic reporting needs.

Not ideal if your hotel depends heavily on third-party booking integrations, automation, or requires extensive customization. Also, not recommended if support and proven reliability are priorities, given the lack of user feedback.

The Bottom Line for Hotels: Infor HMS or PMS Link?

Infor HMS stands out as the mature, well-rated property management system with a long track record of reliability, integrations, and features. Its 46 reviews and recent positive feedback highlight its ability to meet the demands of medium and large hotels effectively.

PMS Link, while potentially offering a simple interface, is unproven in the market, with no reviews or verified integrations. It might appeal to very small properties or experimental users, but the lack of data makes it a risky choice.

Choose Infor HMS if your hotel values proven stability, extensive features, and support. Opt for PMS Link only if your operational scope is minimal, and you’re willing to accept higher uncertainty.