myCloud Hospitality PMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can determine your hotel's operational efficiency, guest satisfaction, and revenue growth. Both myCloud Hospitality PMS and ThinkReservations aim to streamline hotel management, but their approaches and strengths vary. Your decision hinges on your hotel’s size, feature needs, and regional focus, so understanding their differences is key.

While myCloud Hospitality PMS offers a broad feature set and regional versatility, ThinkReservations boasts higher review counts and more recent feedback. Which product aligns best with your hotel’s current and future needs?

Is myCloud Hospitality PMS or ThinkReservations Better for Hotels?

Both myCloud Hospitality PMS and ThinkReservations address core hotel management challenges—booking, guest management, and revenue optimization. myCloud’s platform emphasizes automation, integrations, and detailed reporting, aiming to serve medium-sized hotels and chains globally with advanced features like multi-currency, PMS modules, and digital guest tools.

ThinkReservations, however, focuses on small to mid-sized hotels, especially B&Bs and independent properties. It simplifies operations with an intuitive interface, strong OTA integration, and a booking engine that emphasizes upselling and direct guest engagement. Which of these strategies suits your hotel’s scale and operational complexity?

Which Should Your Hotel Choose: myCloud Hospitality PMS or ThinkReservations?

If your hotel needs a comprehensive, multi-region PMS with extensive integrations, automation, and features like revenue management and guest CRM, myCloud Hospitality PMS is the better choice. It caters well to boutique, resort, and branded properties seeking detailed control and customization.

Conversely, if your hotel is a small, independent operation prioritizing ease of use, rapid onboarding, and robust OTA and channel management at a lower price point, ThinkReservations is preferable. Its high review count and recent positive feedback make it a reliable choice for properties focused on direct bookings and operational simplicity.

Is myCloud Hospitality PMS or ThinkReservations Easier to Use?

Based on ratings, both products are rated highly for ease of use, with myCloud at 4.79/5 and ThinkReservations slightly ahead at 4.82/5. myCloud’s interface is praised for its user-friendliness, with reviews highlighting its smooth learning curve and intuitive navigation, though some users note the absence of a mobile app as a drawback.

ThinkReservations excels in onboarding and daily usability, with many users emphasizing its straightforward setup, rapid training, and minimal staff resistance. Its interface is described as clean and simple, making it accessible even for staff with limited technical skills.

Edge: ThinkReservations.

Which Has Better Features: myCloud Hospitality PMS or ThinkReservations?

myCloud Hospitality PMS offers a wide array of 21 exclusive features, including multi-currency support, revenue management, guest CRM, integrated ID scanners, online checkouts, and a guest app—features that are absent from ThinkReservations. It also boasts a total of 38 shared features, providing a highly customizable environment for medium and large hotels.

ThinkReservations, however, includes just one unique feature—shift planning—focused on staff management, and shares 38 features with myCloud, primarily centered around simplified reservation handling, OTA management, and automated messaging. For advanced, hotel-specific needs, myCloud’s feature set is more extensive.

Edge: myCloud Hospitality PMS.

Which Has Better Customer Support: myCloud Hospitality PMS or ThinkReservations?

Customer support ratings are nearly identical—myCloud scores 4.83/5, and ThinkReservations 4.82/5—indicating high satisfaction. myCloud users frequently commend their support team for responsiveness and helpfulness, with reviews like, “Whenever we've been stuck, the team has always been available hands-on to assist.”

ThinkReservations customers also report excellent, accessible support, often describing the team as “friendly, knowledgeable, and quick to respond,” especially praising onboarding and ongoing assistance. Both vendors are dedicated to customer success, but the consistent recent reviews favor myCloud slightly for responsiveness.

Edge: myCloud Hospitality PMS.

Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or ThinkReservations?

ThinkReservations has a higher overall score: 89.18/100 compared to myCloud’s 74.06/100, driven by a significantly higher review count (356 vs. 95) and more recent reviews (4 vs. 3 in the past 6 months). Its review scores are also marginally higher—4.88/5 versus 4.81/5—indicating a slightly more positive perception among current users.

In particular, independent and small-scale properties—like B&Bs and inns—rate ThinkReservations higher, with recent reviews emphasizing ease, support, and revenue gains. For larger, more complex hotels, myCloud’s wider feature set is appreciated, but overall, ThinkReservations is rated higher by hoteliers today.

Edge: ThinkReservations.

How Much Do myCloud Hospitality PMS and ThinkReservations Cost?

myCloud Hospitality PMS is priced at $900 per month, with no free trial or tiered pricing, reflecting its focus on mid-sized hotels with more complex needs. It does not offer a freemium model, and its higher price indicates its enterprise-level capabilities.

ThinkReservations costs $500 per month and does not list a trial or freemium option. Its lower price point makes it accessible for smaller properties that want robust channel management, booking, and guest communication tools without large upfront costs.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Hotels that need a full-featured, scalable PMS supporting multiple currencies and languages.
• Properties seeking automation in revenue management, guest CRM, and detailed reporting.
• Chains or boutique hotels aiming for regional or global reach with integrated CRS.
• Hotels that value extensive third-party integrations and advanced operational tools like mobile keys and digital menus.

Not ideal if your hotel is small, budget-focused, or requires a quick, straightforward setup. It’s also less suited for properties that don’t need multi-region support or advanced automation features.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized hotels, especially B&Bs, inns, and independent properties.
• Hotels emphasizing ease of use and rapid onboarding.
• Properties looking for strong OTA and channel management, with integrated booking engines.
• Teams that want to increase revenue through upselling and automated guest communications.

Not ideal if your hotel is large, part of a complex chain, or needs extensive automation or regional customization. Also, it might be limited if you require features like multi-lingual support or revenue management modules.

ThinkReservations vs myCloud Hospitality PMS: The Bottom Line for Hotels

The core difference lies in their target audience and feature depth. myCloud Hospitality PMS offers a comprehensive platform tailored for medium and large hotels with complex needs, while ThinkReservations provides a simplified, highly rated solution for small to mid-sized properties seeking ease and quick results.

Choose myCloud if your hotel requires advanced automation, detailed customization, and global capabilities. Opt for ThinkReservations if your priority is simplicity, OTA integration, and rapid onboarding at a lower cost.

For properties ready to scale or with complex operations, myCloud’s extensive features and integrations make it the clear choice. However, if your hotel is a small inn or B&B focused on guest experience and operational ease, ThinkReservations is the better fit.

Final recommendation: For the highest recent ratings and review volumes, ThinkReservations is the stronger option. Its 356 reviews and 97% likelihood to recommend reflect a current, satisfied user base, especially for smaller hotels.