Preno vs. Semper:
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The Decision

When choosing between Preno by Preno and Semper by Semper, your hotel faces two different approaches to property management. Both aim to streamline operations, but Preno is tailored more toward small to mid-sized hotels and boutique properties, whereas Semper offers a broader suite of features suitable for larger or more complex operations. Which platform will suit your hotel's unique needs better?

Preno emphasizes ease of use, strong integration, and simplified management, while Semper provides extensive features, automation, and comprehensive control. Are you looking for a straightforward solution, or do you need a platform with advanced customization?

Quick Verdict: Preno’s superior review count and recent feedback make it the more reliable choice

Preno's higher review volume (144 reviews vs. Semper's 51) and recent ratings in the last six months establish its current market strength. Its overall rating of 4.73/5 far surpasses Semper’s 0/5, indicating better user satisfaction. If recent reviews and high ratings matter most, Preno is your clear choice.

Semper, despite its lower review count, offers a wide array of features but lacks recent user feedback to support its current usability. Its outdated interface and performance issues suggest it may not meet your needs as effectively today. Which platform is better positioned to support your hotel in 2024?

Is Preno or Semper Better for Hotels?

Preno is built for small to medium hotels, boutique properties, and motels seeking straightforward management and strong channel integration. Its user-friendly interface and robust support make onboarding and daily operations easier, especially for teams that want to minimize training time.

Semper caters to larger or more complex hotels needing extensive automation, inventory management, POS integration, and advanced reporting. Its wide feature set, including multiple automated functions, appeals to operationally intensive properties.

If your hotel values simplicity, quick onboarding, and reliable support, Preno is the safer bet. Conversely, if your hotel requires a deeply customizable system with numerous automation options and multi-department control, Semper might seem attractive — but beware of its outdated interface and performance concerns.

Is Preno or Semper Easier to Use?

Preno scores a 4.78/5 for ease of use, with reviewers praising its intuitive interface, simple navigation, and quick onboarding process. Many users mention how easy it was to learn and adopt, even with minimal training, citing a smooth setup supported by helpful staff.

Semper earns a 4.55/5, with users noting its user-friendly design and helpful tutorials. While it’s generally easy to learn, some reviewers mention occasional lag and outdated visual elements that can slow down workflows.

Edge: Preno.

Which Has Better Features: Preno or Semper?

Preno offers 3 features unique to its platform, including integrated CRS, automated space optimization, and automated assignments, aiding in room management and revenue maximization. Its core functions focus on booking, channel management, and financial integration.

Semper provides 67 exclusive features, such as multi-currency support, guest communication via SMS, task management, online check-in/out, integrated POS, and automated night audits. These features support complex operations, multi-department coordination, and automation.

Given the sheer number and scope of features, Semper leads in feature richness, but Preno’s targeted functionalities are sufficient for smaller operations.

Edge: Semper.

Which Has Better Customer Support: Preno or Semper?

Preno boasts a 4.8/5 customer support rating, with reviews highlighting rapid responses and hands-on assistance. Hoteliers describe Preno’s support as "brilliant," with responsive staff guiding them through onboarding and troubleshooting.

Semper scores slightly higher at 4.88/5, with reviewers emphasizing the professionalism, patience, and knowledge of its support team. Users appreciate how quick and helpful support has been, often praising individual team members like Bea and Zizipho.

Edge: Semper.

Which Has More Integrations: Preno or Semper?

Preno integrates with 17 verified partners, including popular platforms like Xero, SiteMinder, and Revinate, plus five shared partners. Its integrations streamline accounting, channel management, and reputation systems.

Semper connects with 11 verified partners, such as Sage, Cloudbeds, and NightsBridge, with five common integrations. While it offers extensive automation, its integration network is narrower than Preno’s.

Given the higher verified partner count, Preno provides broader connectivity, especially with tools crucial for small and mid-sized hotels.

Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or Semper?

Preno’s recent reviews show an overall 4.73/5, with 95% likely to recommend, and a 9.53/5 NPS score. Hotels like boutique properties, motels, and bed & breakfasts rate it highly, praising its ease, support, and integration.

Semper’s reviews are fewer and less recent, with an overall rating of 0/5 and a 94% likelihood to recommend, though mostly from larger operations. The outdated interface and performance issues have negatively affected its scores.

Since Preno’s reviews are recent and more numerous, it’s the clearer favorite across property types.

Edge: Preno.

How Much Do Preno and Semper Cost?

Preno charges a flat monthly fee of $800, with no free tier, trial, or apparent flexibility in pricing. Its cost may be a consideration for smaller hotels with tighter budgets.

Semper is priced at $600 per month, with no mention of discounts or tier variations. Its lower price point might appeal, but the higher feature set and support quality justify the premium for many users.

Pricing differences are small, but Preno’s higher overall rating and support quality make it the more valuable investment.

What Type of Hotel Should Use Preno?

• Hotels that prioritize ease of use, quick onboarding, and minimal training.
• Small to mid-sized properties, such as boutique hotels, motels, and bed & breakfasts.
• Teams seeking reliable support and straightforward integrations.
• Hotels that want centralized management without complex automation.
• Not ideal if your property requires extensive automation, multi-department control, or complex inventory management.

What Type of Hotel Should Use Semper?

• Hotels with large or multi-department operations needing automation.
• Properties that require extensive POS, inventory, and stock management.
• Hotels aiming for highly customizable workflows.
• Teams looking for automation in check-in/out, guest communication, and revenue management.
• Not ideal if your hotel prefers a simple, intuitive interface or has limited IT resources.

The Bottom Line for Hotels

Preno’s core strength is its user-friendly design, quick setup, and strong support, making it ideal for small to medium-sized hotels and boutique properties. Its recent reviews and high ratings confirm it currently leads the market in user satisfaction, especially in North America, Europe, and Asia Pacific.

Semper offers a broad feature set with automation and integration capabilities suited for larger, more complex hotels. However, its outdated UI and performance issues suggest it’s less equipped to support your hotel’s growth in 2024.

If your priority is ease, support, and proven recent satisfaction, Preno is the clear choice. If automation and extensive features are critical, and you’re prepared to handle its potential drawbacks, Semper might still be worth considering—though recent data favors Preno.

In summary, for most hotels evaluating these two systems right now, Preno’s recent user satisfaction, higher ratings, and broader integrations make it the recommended platform for 2024 and beyond.