Resort Data vs. RoomRaccoon PMS:
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The Decision

Choosing the right property management system is crucial for your hotel’s efficiency, guest experience, and revenue growth. Resort Data, founded in 1981, offers a traditional, niche-focused solution with a broad accommodation range, while RoomRaccoon, established in 2017, provides a modern, all-in-one platform geared toward small and independent hotels. Both aim to streamline operations but diverge significantly in features, user experience, and market presence. So, which system aligns best with your hotel’s needs?

Both products aim to improve reservation management, automate guest communication, and support revenue growth. Resort Data’s long history and focus on various accommodation types contrast with RoomRaccoon’s modern, cloud-based approach tailored for smaller hotels. Given the recent reviews and higher user ratings for RoomRaccoon, does it actually deliver on these promises better?

Is Resort Data or RoomRaccoon Better for Hotels?

Resort Data has served over 1,000 customers worldwide since 1981, emphasizing customization and support for a wide variety of property types like resorts, timeshares, and campgrounds. However, it has no recent reviews or a measurable user community, making it difficult to assess current performance or user satisfaction. Conversely, RoomRaccoon boasts 169 reviews, with the last five in the past six months, indicating active user engagement.

RoomRaccoon’s high overall ratings—4.88/5 on review platforms—highlight its popularity among small hoteliers today. Its recent reviews emphasize ease of use, automation, and revenue improvements, while Resort Data remains largely unreviewed. Do you want a proven, modern solution with active user feedback, or a historically established but less transparent system?

RoomRaccoon vs Resort Data: Which Should Your Hotel Choose?

If your hotel is a small, independent property or boutique operation seeking an intuitive, cloud-based PMS with built-in revenue management, go with RoomRaccoon. Its feature set—covering booking engine, channel management, invoicing, and automation—targets your needs directly. On the other hand, if your property is part of a larger resort, timeshare, or campground needing extensive customization and support across diverse accommodation types, Resort Data might be more suitable.

RoomRaccoon’s ease of use, rapid onboarding, and strong recent reviews make it ideal for hotels that prioritize automation and guest engagement. Resort Data’s niche experience is better suited for complex, large-scale operations that require tailored programming—though lacking recent customer feedback makes its current effectiveness harder to verify.

Is Resort Data or RoomRaccoon Easier to Use?

RoomRaccoon consistently earns a 4.74/5 rating for ease of use, with reviews praising its intuitive interface, quick onboarding, and simplified management of reservations and guest communications. Users report that staff can learn the system fast, reducing training time and operational friction. Conversely, Resort Data has no recent reviews or ratings, so its ease of use remains unverified by current users.

Given the active feedback, RoomRaccoon clearly leads in user friendliness. Edge: RoomRaccoon.

Which Has Better Features: Resort Data or RoomRaccoon?

RoomRaccoon offers 51 features, including a channel manager, revenue management, online check-in, integrated payment processing, guest CRM, automated upselling, and mobile app. Its comprehensive feature set directly addresses modern hotel operations, with many functionalities designed for small to mid-sized hotels. Resort Data, however, provides no detailed feature list or recent updates, emphasizing custom programming and support for various accommodation types.

RoomRaccoon’s feature depth and recent user-driven enhancements give it a decisive edge. Edge: RoomRaccoon.

Which Has Better Customer Support: Resort Data or RoomRaccoon?

RoomRaccoon’s reviews rate its support at 4.53/5, with users praising responsive service and helpful onboarding, especially given recent positive feedback. Many mention that support is quick and knowledgeable, helping resolve bugs and onboarding issues efficiently. Resort Data, lacking recent reviews, provides 24-hour support but without contemporary validation of its responsiveness or quality.

Based on current user sentiment, RoomRaccoon’s support is more reliable and accessible. Edge: RoomRaccoon.

Which Has More Integrations: Resort Data or RoomRaccoon?

RoomRaccoon connects with 88 verified partners, including popular OTAs, PMS, and payment systems, facilitating flexible integration. It offers seamless links with systems like Sage, Paxxio, RevControl, and others, enabling smooth workflows. Resort Data has only one verified integration partner, limiting its ability to connect with modern third-party solutions.

The breadth and recent reviews of RoomRaccoon’s integrations clearly favor it. Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Resort Data or RoomRaccoon?

RoomRaccoon’s 4.88/5 rating, based on 169 reviews mostly in the last six months, outshines Resort Data’s zero reviews. Hoteliers highlight its user-friendly design, automation, and revenue tools, with many calling it a “must-have” for small hotels. Resort Data’s lack of recent feedback makes its current rating and user satisfaction impossible to gauge.

For property managers seeking proven satisfaction, RoomRaccoon is the clear winner. Edge: RoomRaccoon.

How Much Do Resort Data and RoomRaccoon Cost?

Resort Data’s pricing is not publicly available, which suggests a custom quote based on property size and needs. In contrast, RoomRaccoon charges a base fee of $1,000 per month, with no extra implementation or setup fees, making costs transparent but potentially steep for very small properties.

Considering the transparent pricing and recent reviews, RoomRaccoon’s value proposition is easier to evaluate. Cost: RoomRaccoon.

What Type of Hotel Should Use Resort Data?

• Hotels that need a tailored, customizable property management solution for large or complex accommodations like resorts, timeshares, or campgrounds.
• Teams that require dedicated programming support and extensive support infrastructure.
• Properties with diverse accommodation types needing specialized workflows.
• Hotels that prioritize long-term vendor stability over modern features.

Not ideal if your hotel is small, seeks rapid onboarding, or prefers a cloud-based, all-in-one system.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, boutique inns, hostels, and independent properties looking for a user-friendly, cloud-based PMS.
• Hotels that want automation to save time on reservations, guest communication, and revenue management.
• Properties seeking real-time reporting and integration with OTAs and payment systems.
• Teams that prioritize ease of onboarding and responsive support.

Not ideal if your hotel is part of a large resort complex or requires highly customized workflows unavailable in an all-in-one SaaS.

RoomRaccoon vs Resort Data: The Bottom Line for Hotels

RoomRaccoon leads with its modern, flexible platform built for small and independent hotels. Its 169 recent reviews, high overall ratings, and active user community demonstrate proven satisfaction and ongoing improvements. Resort Data, while established and capable of extensive customization, offers no recent user feedback, which diminishes confidence in its current performance.

If you need a straightforward, feature-rich system that’s easy to adopt and actively supported, RoomRaccoon is the better choice. For complex, large-scale properties needing tailored support, Resort Data might still be relevant, but verify its current capabilities first.

In summary, for most small to mid-sized hotels looking to modernize operations and grow revenue, RoomRaccoon provides a compelling, well-supported solution. Resort Data remains a possibility for large, complex properties with specific customization needs, but recent reviews suggest RoomRaccoon is the more reliable, user-approved option today.