RMS vs. ThinkReservations All-in-1 HMS:
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The Decision

Choosing the right hotel management software (HMS) is critical for streamlining your operations, enhancing guest experiences, and increasing revenue. RMS by RMS and ThinkReservations All-in-1 HMS are two leading options, each with strengths and weaknesses. Your decision depends on your property type, operational needs, and budget.

Both products aim to simplify hotel management, but RMS offers a broader feature set and international presence, while ThinkReservations emphasizes ease of use and affordability. Which product aligns best with your hotel’s goals?

Is RMS by RMS or ThinkReservations All-in-1 HMS Better for Hotels?

Both RMS and ThinkReservations address core hotel management challenges: booking, guest communication, revenue management, and reporting. RMS provides a comprehensive platform with advanced automation, extensive integrations, and multi-property management, making it suited for larger or growing properties.

ThinkReservations, however, is designed for smaller, independent hotels seeking simplicity and quick onboarding. Its streamlined interface and strong OTA integrations help properties operate more efficiently with less training. Does your hotel need a deep feature set or quick, straightforward solutions?

RMS vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel manages multiple properties or plans rapid expansion, RMS’s extensive feature set—including a channel manager, revenue management, and guest CRM—is critical. It’s well-suited for mid to large-sized hotels, resorts, or brands looking for robust automation and customization.

For small independent hotels, B&Bs, or boutique properties prioritizing ease of use and affordability, ThinkReservations is ideal. Its intuitive interface, built-in booking engine, and strong OTA connections support quick deployment and daily operations.

In summary, choose RMS if your focus is advanced automation and multi-property oversight. Opt for ThinkReservations if you want a simple, proven solution for a smaller operation.

Is RMS or ThinkReservations Easier to Use?

ThinkReservations scores higher for ease of use with a 4.8/5 rating compared to RMS’s 4.3/5. Users praise ThinkReservations’ clean interface, quick onboarding, and minimal training requirements, making staff adoption straightforward. Many mention how new staff can get up to speed rapidly, reducing operational delays.

RMS has a solid usability score but is more complex due to its extensive features, which can require longer training and adaptation periods. Some users report frustration with system updates disrupting workflows. Edge: ThinkReservations.

Which Has Better Features: RMS or ThinkReservations?

RMS offers 41 shared features plus 33 unique functionalities, including a channel manager, revenue management, guest CRM, integrated CRS, and native email marketing. These tools support sophisticated operations like group bookings, automated night audits, and guest feedback management.

ThinkReservations features 41 shared capabilities plus only 2 exclusive features—drag-and-drop tapechart and website development. Its focus remains on core reservation management, OTA integration, and upselling. RMS’s broader feature scope gives it an edge for complex operations, but ThinkReservations excels in core booking and communication functions.

Edge: RMS.

Which Has Better Customer Support: RMS or ThinkReservations?

ThinkReservations earns a higher support rating (4.79/5 vs. RMS’s 4.52/5), with users citing quick responses, knowledgeable staff, and effective problem solving as key benefits. Many reviews highlight how the team’s accessibility makes resolving issues smoother, especially for smaller hotels or less tech-savvy staff.

RMS support is rated well, but some users report delays and dissatisfaction with response times, especially during system updates. RMS’s support is solid, but ThinkReservations’s recent reviews suggest a slight advantage. Edge: ThinkReservations.

Which Has More Integrations: RMS or ThinkReservations?

RMS boasts 112 verified partners, including major OTAs, payment processors, and technology providers like Criton, Sage, and HiJiffy. It supports extensive third-party integrations, offering better flexibility for larger or more complex operations.

ThinkReservations has 16 verified partners—fewer but still including key OTAs and integrations like Expedia, Booking.com, Stripe, and TrustYou. Its focus is on essential connections, making it suitable for properties that prioritize OTA management without extensive third-party needs.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or ThinkReservations?

ThinkReservations holds a slight edge in recent reviews with a 4.88/5 rating based on 298 reviews, compared to RMS’s 4.56/5 from 224 reviews. Smaller hotels and B&Bs frequently praise ThinkReservations for ease of use, support, and revenue gains.

RMS’s ratings are strong but slightly lower, reflecting its broader complexity and occasional frustrations with updates. Larger properties or chains tend to appreciate RMS’s advanced features and scalability.

Edge: ThinkReservations.

How Much Do RMS and ThinkReservations Cost?

RMS charges a flat monthly fee of $700, with no implementation or trial fees, making it a more transparent and predictable investment for larger properties. Its pricing reflects its comprehensive feature set and multi-property management capabilities.

ThinkReservations costs $1,100 per month, also without setup fees or trials. While more expensive on a monthly basis, it offers a simpler onboarding process, potentially reducing initial training and transition costs.

Both are subscription-based, with RMS appealing to larger operations and ThinkReservations suited for small to medium-sized hotels.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties or planning expansion.
• Properties needing advanced automation, revenue management, and customization.
• Resorts, branded hotels, or group-managed accommodations.
• Hotels operating in diverse regions with international guests.
• Teams that want a scalable platform with extensive integrations.

Not ideal if you prefer a straightforward system, have a tight budget, or operate a small boutique property.

What Type of Hotel Should Use ThinkReservations?

• Small, independent hotels, B&Bs, and inns.
• Properties seeking quick setup and easy daily management.
• Hotels prioritizing guest experience and upselling.
• Properties with limited tech support resources.
• Hotels focused on OTA sales and revenue growth through integrated tools.

Not ideal if you operate a large chain or require complex, multi-property features.

The Bottom Line for Hotels

RMS by RMS is a comprehensive platform with an extensive feature set tailored for larger, multi-property, or expanding hotels. It excels in automation, integrations, and customization but requires a higher budget and longer onboarding.

ThinkReservations offers a more user-friendly, affordable solution optimized for small and independent properties. Its simplicity, excellent support, and effective OTA management make it ideal for hotels seeking efficient daily operations without complexity.

Choose RMS if your hotel needs scalability and deep feature depth. Opt for ThinkReservations if you value ease of use, support, and quick deployment. Both products can improve your operations—your choice hinges on your property’s size, complexity, and growth plans.