RMS vs. Zavia ERP:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest satisfaction, and bottom line. RMS by RMS and Zavia ERP are two prominent options, but they cater to different hotel segments and operational needs. RMS focuses on larger or more complex properties needing extensive features and international support, while Zavia ERP targets small to medium hotels seeking affordability and simplified management. How do these products stack up against each other in practical terms?

Both systems aim to streamline hotel operations, but their core functionalities, user experience, support, and market presence differ substantially. RMS boasts a comprehensive feature set with over 50 unique features and more than 290 reviews, most recent, indicating a mature, well-supported platform. Conversely, Zavia ERP has no reviews, highlighting less market validation despite its appealing low-cost approach. Does your hotel prioritize proven reliability or cost-effective scalability?

Is RMS or Zavia ERP Better for Hotels?

RMS by RMS is designed for hotels that need a full suite of management tools with deep integrations—especially properties with complex operations or multiple revenue streams. RMS supports over 7,000 hotels worldwide, including resorts, boutique hotels, and RV parks, making it suitable for hotels seeking scalability, automation, and detailed reporting.

Zavia ERP, however, appeals to small and mid-sized hotels that want essential features in a straightforward, budget-friendly system. It offers reservation management, real-time rate syncing, and a website builder but lacks the breadth of integrations, reviews, and advanced features RMS provides.

If your hotel requires extensive automation, multi-language support, and proven reliability, RMS is the safer choice. If budget constraints and simplicity are your priorities, Zavia ERP might fit, but its lack of reviews raises questions about long-term support and functionality.

Is RMS or Zavia ERP Easier to Use?

RMS's user rating of 4.28/5 and recent reviews praising its intuitive booking chart and user-friendly interface suggest a well-designed UI. Customers highlight its smooth onboarding, with a 4.12/5 onboarding score, and support that is considered responsive and helpful, further easing adoption.

Zavia ERP’s interface and usability are unreviewed publicly, making it difficult to assess ease of use. Given its focus on small hotels, it likely emphasizes simplicity, but without user reviews, we can't confirm its intuitiveness or onboarding experience.

Edge: RMS.

Which Has Better Features: RMS or Zavia ERP?

RMS offers 50 shared features plus 24 exclusive functionalities, including integrated CRS, guest CRM, multi-lingual/multi-currency support, channel management, booking engine, POS, and more. It also boasts advanced modules like group booking engines, guest feedback management, and native email marketing, providing a comprehensive operational toolkit.

Zavia ERP provides core reservation tools, real-time rate and inventory sync with over 40 agencies, a mobile-first booking engine, website creation, and multiple payment integrations. Still, it offers only one feature exclusive to RMS: a drag-and-drop tapechart.

Overall, RMS’s feature depth surpasses Zavia ERP’s simplicity, giving it the edge for hotels needing advanced operational tools and integrations.

Edge: RMS.

Which Has Better Customer Support: RMS or Zavia ERP?

RMS scores 4.48/5 on customer support, with frequent praise for its proactive, knowledgeable team. Customers mention quick responses, helpful interactions, and support that resolves issues promptly—crucial for smooth hotel operations.

Zavia ERP’s support rating is unavailable. Its small size and focus on Latin American markets suggest support may be localized, but the absence of reviews makes it hard to evaluate responsiveness or quality.

Edge: RMS.

Which Has More Integrations: RMS or Zavia ERP?

RMS has verified integrations with 112 partners, including major channel managers like SiteMinder, and property-specific tools such as Sage, Criton, and Unifocus. This extensive network allows RMS users to connect with a broad ecosystem of software, facilitating automation and data flow.

Zavia ERP has only 5 verified partners, including major OTAs like Booking and Expedia, and payment gateways like Stripe and PayPal. Its limited integrations restrict automation potential and may require manual workarounds.

RMS’s larger integration ecosystem gives it clear superiority.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or Zavia ERP?

RMS's overall rating of 4.56/5, based on 293 reviews, with recent feedback still positive, indicates high satisfaction among hotel segments like resorts, boutique hotels, and motels. Reviewers praise its functionality, support, and ease of use, underlining its proven track record.

Zavia ERP has no reviews available, making it impossible to gauge customer satisfaction or user experiences. This absence of feedback significantly weakens its credibility and suggests a lack of proven market performance.

Edge: RMS.

How Much Do RMS and Zavia ERP Cost?

RMS costs $800 monthly, with no trial or freemium options. Its pricing reflects its enterprise-level features and support infrastructure, suitable for hotels with larger budgets seeking comprehensive management.

Zavia ERP offers a lower base price of $300, with no mention of trials or additional fees. Its affordability makes it attractive for small hotels or those with limited budgets, but the lack of detailed pricing tiers or support costs could be a concern.

What Type of Hotel Should Use RMS?

• Hotels that operate at a larger scale with complex needs, such as resorts, boutique hotels, RV parks, or properties with multiple revenue streams.
• Teams that need extensive integrations, automation, and detailed reporting.
• Hotels seeking international support, multi-lingual/multi-currency features, and advanced guest relationship tools.
• Hotels aiming for scalability and operational growth without sacrificing support quality.

Not ideal if your hotel is small with limited budget, as RMS's cost and feature set might be more than needed.

What Type of Hotel Should Use Zavia ERP?

• Hotels with fewer than 200 rooms, especially in Latin America, that want a simple, affordable system.
• Teams seeking centralized reservation management, real-time OTA rate syncing, and an easy-to-build website.
• Hotels prioritizing direct booking growth via a mobile-first booking engine without extra commissions.
• Hotels that prefer support in Spanish and fast implementation.

Not ideal if your hotel requires extensive integrations, advanced features, or proven market validation.

RMS vs Zavia ERP: The Bottom Line for Hotels

RMS stands out as the more established, feature-rich PMS with over 20 years market presence, extensive integrations, and a strong user base—backed by recent reviews. It excels in supporting large or complex properties that need automation, detailed insights, and dependable support.

Zavia ERP offers a low-cost, straightforward solution aimed at smaller hotels, especially in Latin America. However, the absence of reviews, limited integrations, and uncertain support make it a riskier choice for hotels seeking long-term reliability.

If your hotel demands proven technology, extensive features, and robust support, RMS is the definitive recommendation. Conversely, if affordability and simplicity are your primary concerns and your hotel is small, Zavia ERP could serve as a starting point—though caution is advised due to lack of user validation.