Semper vs. Zavia ERP:
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The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's operational efficiency and profitability. Semper by Semper and Zavia ERP aim to streamline hotel management, but they differ markedly in their market presence, features, and user feedback. Semper, with its extensive review base and recent high ratings, emerges as the more proven choice. Zavia ERP offers a compelling solution for smaller hotels but lacks recent reviews and broad adoption. Which platform is truly better suited for your hotel’s needs?

Is Semper or Zavia ERP Better for Hotels?

Both Semper and Zavia ERP serve to simplify hotel operations by centralizing reservations, automating tasks, and improving revenue management. Semper’s established presence, with over 51 recent reviews and a high NPS score, demonstrates strong user satisfaction and a track record of reliable support. In contrast, Zavia ERP has no recent user reviews and a limited market footprint, raising questions about its current performance and reliability. If you prioritize proven results, Semper's existing user base and recent positive feedback suggest it’s the safer pick.

However, Zavia ERP positions itself as tailored for small and medium hotels, especially in Latin America, with features like real-time rate syncing and website creation without programming. While this sounds attractive, the absence of recent reviews makes it hard to verify whether its tools deliver consistently. You should ask yourself: do you need tried-and-true reliability or a solution promising growth potential in specific markets?

Semper vs Zavia ERP: Which Should Your Hotel Choose?

If your hotel values a system with proven stability, extensive support, and a broad feature set, go with Semper. Its 51 recent reviews and 4.88/5 support rating reflect strong user trust and consistent performance. Semper is ideal if your team needs integrated POS, inventory, accounting, and reporting functionalities, which are highly rated by current users.

Conversely, if your property is small, located in Latin America, and you require a system that emphasizes direct booking, multi-channel distribution, and local language support, Zavia ERP might appeal. Its lower price point ($300) and features like real-time sync with over 40 agencies cater specifically to smaller hotels seeking control and growth without heavy investment. Still, be cautious: without recent reviews, its current effectiveness is uncertain.

Is Semper or Zavia ERP Easier to Use?

Semper’s user interface is highly rated at 4.55/5, and users praise its straightforward workflows and onboarding process, with a support score of 4.88/5. Many reviewers describe Semper as intuitive, quick to learn, and supported by a responsive team that assists during setup. While some mention the interface could look more modern, overall, your team will likely find Semper accessible.

Zavia ERP provides no recent user reviews or ratings, making it impossible to assess its ease of use or onboarding experience. Its marketing emphasizes simplicity, but without user feedback, your best bet is to request a demo or trial before committing. Edge: Semper.

Which Has Better Features: Semper or Zavia ERP?

Semper offers over 48 features exclusive to its platform, including automated reminders, guest CRM, multi-currency support, integrated POS, automated night audit, and a property management system—all in a single package. It covers essential hotel operations from reservations to housekeeping and revenue management, with real-time reporting and centralized control.

Zavia ERP provides only 5 features unique to its system, such as shift planning and rules-based room assignments. While these are valuable for small hotels, the limited feature count and lack of detail about advanced functionalities make Semper the more comprehensive choice. Edge: Semper.

Which Has Better Customer Support: Semper or Zavia ERP?

Semper’s customer support consistently receives rave reviews, scoring 4.88/5, with users describing the team as professional, responsive, and proactive. Reviewers highlight staff like Bea and Zizipho for their outstanding assistance during onboarding and troubleshooting, making support a key strength.

Zavia ERP has no recent reviews or publicly available support ratings, so its support quality remains unverified. Given the importance of reliable support in hotel operations, Semper’s proven track record makes it the safer choice. Edge: Semper.

Which Has More Integrations: Semper or Zavia ERP?

Semper boasts 11 verified integration partners, including major platforms like SiteMinder, Cloudbeds, and Cendyn, along with several in-house integrations such as POS and accounting tools. This extensive network enables seamless data flow across your property’s systems, reducing manual effort.

Zavia ERP offers just 5 verified integrations, including popular channels like Stripe and AskSuite, but fewer in total. Its narrower integration scope may limit your ability to connect with other essential tools. Edge: Semper.

Which Do Hoteliers Rate Higher: Semper or Zavia ERP?

Semper’s user ratings are strong across segments, with a 21.81/25 overall HT score and a 94% likelihood to recommend, backed by reviews in the past six months. Hotels of all sizes, especially in the luxury and resort segments, appreciate its ease of use and support.

Zavia ERP’s lack of recent reviews and ratings makes it impossible to gauge current user satisfaction. Its market presence in Latin America and absence of publicly shared feedback suggest it’s less tested globally. For now, Semper’s higher and more recent ratings make it the preferred option.

How Much Do Semper and Zavia ERP Cost?

Semper charges a base price of $600 per month without a trial or freemium option, which includes a comprehensive suite of features. Its pricing reflects its extensive functionality and support, but it may be a significant investment for smaller properties.

Zavia ERP’s base price is $300 per month, also without a trial, making it more accessible for small hotels. However, the lower cost may come with limitations in features or support, which remain unverified due to the lack of recent reviews. Consider your budget and required functionalities carefully.

What Type of Hotel Should Use Semper?

• Hotels that need a reliable, full-featured PMS with integrated POS, accounting, and reporting.
• Properties seeking a cloud-based platform with extensive third-party integrations.
• Hotels that prioritize strong support and recent positive reviews.
• Larger hotels with complex operations that benefit from automated processes and detailed reporting.

Not ideal if you have a very tight budget or prefer a lightweight, minimal system with basic functionality.

What Type of Hotel Should Use Zavia ERP?

• Small to medium-sized hotels, especially in Latin America, looking for cost-effective solutions.
• Properties that want to control distribution channels and manage reservations from a single platform.
• Hotels seeking to create and run their own website without programming.
• Hotels that operate primarily in Spanish and require local support.

Not ideal if you need a system with extensive integrations, robust support, or proven recent performance.

Our Verdict for Hotels

Semper stands out as the more reliable and feature-rich option, backed by over 51 recent reviews and a high support rating. Its comprehensive suite of tools covers nearly every aspect of hotel management, making it suitable for properties of various sizes seeking stability and support.

Zavia ERP may appeal to small hotels in Latin America with its lower price point and localized features. However, the absence of recent feedback and limited integration options suggest it’s still unproven in current markets.

If your hotel values proven performance, extensive integrations, and responsive support, Semper is the clear choice. For smaller, budget-conscious hotels in Latin America seeking basic control, Zavia ERP could be worth exploring—but proceed with caution.