AI in Hospitality: Why the Real Opportunity Lies During the Stay

This whitepaper explains why most hotels use AI before arrival, but not during the stay where service pressure is highest. It shows the gap between guest openness to AI and hotel hesitation to use it in real time. The paper outlines three practical pillars to help hotels turn AI from pilots into everyday operations without losing the human touch.

Future Forecast: Hospitality Tech Predictions for 2026

As hospitality grows more complex, hotel operators and owners face mounting pressure to streamline operations, maximize profitability, and deliver exceptional guest experiences—all while navigating economic uncertainty and an evolving technology landscape. This piece explores where the industry is heading, spotlighting shifts like the simplification and unification of fragmented tech stacks, the convergence of commercial strategies across revenue, marketing, and sales, and the growing emphasis on resiliency—from eco-driven sustainability efforts to ensuring workforce stability. With insights from technology leaders and hospitality providers, we’re shining a light on what needs to be done to thrive in the years to come.

How will Technology Transform Travel in the Next Decade?

If you think back to your last trip, whether for business or pleasure, it’s easy to think of it as a single ‘journey’. Getting from A to B. But throughout one journey there is a series of micro-journeys with technology at the core. This is the job Amadeus has orchestrated for over three decades. Together with our partners and customers, we’ve come together as a global industry aiming to deliver the best experience for travelers with the least friction possible.

Navigating AI: Emerging Trends in Hospitality

Explore groundbreaking insights and never-before-seen data from hundreds of hoteliers worldwide on AI’s transformative impact in hospitality.

The Hotelier's Guide To Hotel Room Phones

Did you know that outdated hotel phone systems are quietly draining your budget? This free guide reveals how traditional in-room phones are costing hotels from $50,000 annually—and what your hotel can do to fix it.

From Clicks to check-in: A Guide to Hotel Marketing

With travelers relying on digital channels to find and book accommodations, hotels need strong marketing strategies to stand out. From building a compelling brand story to optimizing online presence and engaging on social media, modern marketing tools help attract the right guests. This ebook offers practical insights and tactics to elevate your hotel’s marketing, making it a top choice in your area.

Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships

This report summarizes the research conducted and offers you the unique opportunity to learn from your peers— other hotel managers around the world who are facing challenges similar to yours. By understanding how they are engaging their guests—and what is working in doing this—you’ll get actionable insights to improve your operations. This report covers pre-stay, on-property, and post-stay guest engagement strategies—as well as the use of data and the financial impact of guest engagement strategies.

4 Benefits of Offering Guests the Option to Skip Room Cleaning

This white paper introduces 4 benefits of offering guest the option to skip room cleaning via in-room tablets. This initiative helps hotels save costs, time, and resources while reducing paper waste, optimizing housekeeping, and meeting sustainability goals. The paper also covers enhancing guest experiences, improving operational efficiency, and includes real-world case studies showcasing financial benefits. Additionally, it introduces the new Green Option Dashboard for better management.

The Hotel Marketer’s Playbook: A Guide to Navigating the Marketing Funnel

Travelers today are more spontaneous and enthusiastic about exploring new destinations than ever before. Now’s the time to master your marketing funnel to connect with these eager adventurers.

AI Hospitality Insider: Latest Trends in AI for Hotels

Explore the first edition of HiJiffy's AI Hospitality Insider, a comprehensive report that delves into the latest trends and innovations shaping our industry.

The Guide to 2024 Hospitality Trends

To remain competitive in 2024, hoteliers must be able to adapt their offerings to new traveler behaviors. Well-being, regenerative tourism, hyper-personalization, lifestyle hospitality, sports tourism...are all developments that are redefining the standards of the sector.

The State of Independent Lodging Report 2024

The second annual edition of the State of Independent Lodging report offers a unique and data-rich perspective on the global independent lodging segment, shedding light on insights and trends from property types and segments often overlooked in industry reporting. Findings are grounded in data from 10,000+ independent properties, encompassing boutique hotels and guest houses, B&Bs, and hotel groups in over 100 countries. The results are divided into four regions: North America, Latin America (including Mexico), Europe, and Asia Pacific (including Australia and New Zealand).

Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue

Effective management of social media has become an inescapable challenge for hoteliers seeking revenue-generating opportunities. This guide to social media, specialising in the hotel sector, takes you expertly through the essential steps to make the most of these platforms. Among other things, this publication will answer the following questions: Download the e-book for useful step-by-step guides.

How To Use AI To Boost Your Guest Loyalty Programmes

Delving into the world of guest loyalty and AI-powered loyalty programmes is key to unlocking unprecedented guest satisfaction and building lasting relationships in hospitality. Curious about how to successfully nurture loyalty or how AI can be used in this area? This publication combines a recap of the industry research and practical examples exploring:

Conversational AI in Hotels: Transforming the Entire Guest Journey

What is conversational AI? How does it work in hospitality? How to efficiently implement it across the guest journey? If any of those questions have been on your mind, you'll find this e-book useful. Whether you're just getting started with conversational AI or looking for ideas to optimise its implementation across the entire guest journey, this publication will spark your imagination.

How to Market Experiences in the Hotel Industry

Tourists are no longer seeking a simple night at a hotel but are in search of meaning and an authentic and memorable travel experience. How can you meet their aspirations? How can you differentiate your hotel from the competition? We have gathered the best tips and expert practices in this white paper to help hoteliers create unique and captivating experiences.