Civitfun vs. LIKE MAGIC (Check-in):
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The Decision

Choosing the right contactless check-in system for your hotel hinges on understanding their core strengths and limitations. Civitfun aims to automate the guest journey from check-in to check-out, primarily targeting a broad range of property types with a focus on operational efficiency. LIKE MAGIC, by contrast, emphasizes elevating guest experiences through personalized, seamless interactions that span the entire guest journey. Both aim to modernize hospitality but differ significantly in approach and maturity.

While Civitfun offers a more established, multi-region presence with a larger integration network, LIKE MAGIC provides a more feature-rich, user-friendly experience with recent reviews and higher guest satisfaction scores. The decision depends on whether you prioritize proven stability or a more innovative, guest-centric platform.

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Is Civitfun or LIKE MAGIC Better for Hotels?

Civitfun and LIKE MAGIC both address the need for contactless check-in and operational automation, but they diverge in scope and market presence. Civitfun has been around since 2014, offering extensive integrations across multiple continents and a broad hotel segment focus, particularly in Europe and the Americas. Its review volume (4 reviews) is small, and recent feedback is absent, which makes assessing current performance difficult.

LIKE MAGIC, founded in 2023, has garnered 29 reviews, with 2 in the last six months, showing recent user engagement. Its reviews reveal high satisfaction, especially with ease of use and guest experience, and a 99% likelihood of recommendation. Do you prefer a platform with extensive historical data or one with more recent, positive user feedback?

Civitfun vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a reliable, multi-region solution with broad PMS and door system integrations, Civitfun might suit your operational needs. It’s particularly well-suited to properties that value automation, like city center hotels or budget hotels, with a focus on efficiency and reducing front desk workload.

If your priority is elevating guest experience through a simple, engaging interface and personalized interactions, LIKE MAGIC is the better pick. It’s ideal for extended stay, serviced apartments, or boutique hotels seeking to implement self-service, digital keys, and upsell opportunities. For hotels prioritizing guest satisfaction and recent positive feedback, LIKE MAGIC clearly has the edge.

Is Civitfun or LIKE MAGIC Easier to Use?

Civitfun’s UI scores 4/5, with onboarding rated at 5/5, suggesting a straightforward setup. However, no recent reviews make it hard to gauge current user experience or staff adoption. Feedback indicates some clients are dissatisfied with transparency and support issues, with a notable negative review highlighting poor post-sale communication.

LIKE MAGIC scores an impressive 4.9/5 for ease of use, with onboarding rated at 4.78/5. Recent reviews praise its intuitive interface, quick implementation, and guest-friendly design. Users describe it as “super easy” and appreciate how it simplifies both staff workflows and guest interactions.

Edge: LIKE MAGIC.

Which Has Better Features: Civitfun or LIKE MAGIC?

Civitfun offers 14 shared features plus one exclusive feature: easy room selection. Its unique features include automation tools that facilitate check-in, check-out, and room access. It integrates with over 50 PMS, payment gateways, and door systems, making it versatile for various property types.

LIKE MAGIC provides 14 shared features plus three unique functionalities: pre-registration info collection, deposit collection, and registration card e-signature. It also supports digital keys, personalized guest messaging, upselling, and a guest journey app, making it more feature-rich for enhancing guest experience and operational flexibility.

Edge: LIKE MAGIC.

Which Has Better Customer Support: Civitfun or LIKE MAGIC?

Civitfun has a support rating of 4/5, with reviews indicating some difficulties after the initial sale, including unavailability of contacts and lack of transparency, which could hinder onboarding or ongoing support.

LIKE MAGIC’s support is rated 4.83/5, with reviews emphasizing prompt, attentive assistance. Clients appreciate the quick response and proactive support, especially during implementation, and describe LIKE MAGIC’s team as “very responsive” and “dedicated to customer success.”

Edge: LIKE MAGIC.

Which Has More Integrations: Civitfun or LIKE MAGIC?

Civitfun boasts 21 verified partners, including major PMS providers like Cloudbeds, RMS, and Stripe, along with popular door access systems and booking platforms. Its broad partner network makes it more adaptable across diverse operational environments.

LIKE MAGIC has 10 verified integrations, including PMS systems like Triptease and TrustYou, and digital key providers such as Adyen. While fewer in number, its integrations are generally focused on enhancing guest experience and operational automation.

Edge: Civitfun.

Which Do Hoteliers Rate Higher: Civitfun or LIKE MAGIC?

Based on the limited review data, Civitfun averages 0/5, with four reviews, all from hotels that express dissatisfaction, including issues with transparency and support. The lack of recent reviews undermines confidence in its current performance.

LIKE MAGIC, with 29 reviews and two in the last six months, enjoys a high rating of 74/100 in the HT Score and a 99% likelihood to recommend, reflecting strong recent performance. Hotels across various segments, especially those focused on guest experience and operational efficiency, rate LIKE MAGIC highly.

Edge: LIKE MAGIC.

How Much Do Civitfun and LIKE MAGIC Cost?

Civitfun charges a base price of $200 with no mention of monthly fees, freemium options, or trial periods. Its pricing seems straightforward but may lack transparency regarding additional costs or custom quotes.

LIKE MAGIC costs $700 upfront, with no ongoing monthly fees or trials. Its higher price point suggests a more comprehensive platform, but the absence of trial or flexible pricing limits experimentation before commitment.

What Type of Hotel Should Use Civitfun?

• Hotels that prioritize automation and operational efficiency at a lower cost.
• Properties that operate in Europe, South America, or Asia Pacific with existing PMS and door access systems.
• Hotels seeking a solution with broad integration options and a focus on automating check-in and check-out processes.
• Teams that want a straightforward, no-frills contactless check-in tool.

Not ideal if your hotel needs highly personalized guest interactions, real-time analytics, or a focus on guest engagement.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels that want to enhance guest satisfaction with digital onboarding, upselling, and personalized messaging.
• Extended stay properties, serviced apartments, or boutique hotels aiming for self-service check-in and digital keys.
• Hotels seeking a platform with high guest approval ratings and recent positive reviews.
• Teams that value an intuitive interface, quick onboarding, and automation of repetitive tasks.

Not ideal if your hotel requires extensive custom branding, offline functionality, or detailed analytics.

LIKE MAGIC vs Civitfun: The Bottom Line for Hotels

Civitfun offers a reliable, established solution with a focus on automating check-in and check-out across multiple regions. If your hotel values broad integrations, automation, and a lower-cost option, it’s a viable choice, but recent reviews and support experiences are less positive.

LIKE MAGIC, on the other hand, leads with guest experience and ease of use, with a strong recent review presence and a high likelihood of recommendation. It’s ideal if your hotel prioritizes guest engagement, digital interaction, and modern self-service features.

For properties seeking proven stability and extensive integrations, Civitfun might be appropriate. However, if your goal is a modern, guest-centric platform with excellent recent feedback, LIKE MAGIC is the clear winner.

Final note: Given the more recent reviews, higher user satisfaction, and a significant number of positive feedbacks, LIKE MAGIC stands out as the stronger choice for hotels looking to enhance guest interactions and operational efficiency today.