Cloudbeds PMS vs. RoomRaccoon PMS:
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The Decision

Choosing between Cloudbeds PMS and RoomRaccoon PMS hinges on your hotel’s size, complexity, and growth ambitions. Both systems aim to streamline operations, but Cloudbeds offers a broader, more integrated platform suited to larger or ambitious properties, while RoomRaccoon excels as a user-friendly, all-in-one solution for small to medium independent hotels. Your decision should align with your current needs and future plans.

Cloudbeds and RoomRaccoon address core hotel management challenges—reservation handling, distribution, and guest communication—but diverge significantly in scalability, feature depth, and support. Cloudbeds’s extensive integrations and features set it apart for larger operations, whereas RoomRaccoon’s simplicity and ease of use make it perfect for smaller, independent hotels.

Are you looking for a comprehensive platform with room to grow, or a straightforward tool that gets the basics right? Let’s compare.

Is Cloudbeds or RoomRaccoon Better for Hotels?

Cloudbeds is designed to serve a broad spectrum of hospitality businesses, from boutique hotels to large resorts, offering a deeply connected platform with over 190 verified partners. Its recent reviews show a high overall rating of 4.63 out of 5 from 1,071 reviews, with 81 reviews in the last six months, indicating current, relevant feedback. Customers praise its ability to unify operations, automate tasks, and improve revenue management.

RoomRaccoon, by contrast, caters primarily to small hotels and independent operators, boasting a smaller but highly positive review base of 169 reviews, with a near-perfect 4.88 rating. Its recent reviews are scarce but highly positive, emphasizing ease of use and automation. While both systems aim to simplify hotel management, Cloudbeds’s larger user base and recent feedback make it the more reliable choice for evolving properties seeking scale.

In summary, Cloudbeds’s widespread adoption and recent reviews provide more confidence for hotels planning to expand or needing extensive integrations. RoomRaccoon remains ideal for smaller hotels seeking simplicity and quick deployment.

Cloudbeds vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a scalable, multi-property management system with extensive third-party integrations, Cloudbeds is the clear choice. It’s particularly suitable if your team aims to streamline complex operations, improve revenue management, and expand geographically, leveraging its 190 verified integrations and AI-powered signals.

On the other hand, if your hotel is small, independent, or just starting to automate, RoomRaccoon offers a highly intuitive, all-in-one platform that simplifies reservations, guest communication, and invoicing. It excels in automating manual tasks and reducing operational chaos without overwhelming your staff or your budget.

For properties seeking robust features and future growth capacity, go with Cloudbeds. For those prioritizing ease of use and immediate operational efficiency, RoomRaccoon is preferable.

Is Cloudbeds or RoomRaccoon Easier to Use?

Cloudbeds scores 4.61 out of 5 for ease of use, with many reviews noting its user-friendly interface and straightforward onboarding. However, some users mention a learning curve during initial setup, especially when integrating complex systems. Its mobile app is functional but could benefit from further feature development, particularly for on-the-go management.

RoomRaccoon outperforms slightly on usability, with a 4.74 rating, and many users describe it as extremely intuitive, especially for small teams or first-time PMS users. Its simplified workflow and automation features make daily operations smoother, and onboarding is often completed within days.

Edge: RoomRaccoon.

Which Has Better Features: Cloudbeds or RoomRaccoon?

Cloudbeds offers 64 features, including unique capabilities like channel self-mapping, native email marketing, centralized messaging, digital registration, and guest SMS communication. It also boasts modules for spa, wellness, and a comprehensive rule-based room assignment system, making it highly customizable for complex properties.

RoomRaccoon provides 46 features, with key strengths in guest profiles, multi-currency support, yield management, bulk updates, and derived rates. Its features focus on automation, online check-in, and simplified reservation workflows, designed for quick management rather than extensive customization.

The significant difference: Cloudbeds’s 18 unique features surpass RoomRaccoon’s 5, offering more advanced and specialized tools for larger or multi-property hotels.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or RoomRaccoon?

Cloudbeds’s support scores 4.41 out of 5, with many reviews praising its responsiveness, especially during onboarding. Users commend its proactive help, though some note delays during peak periods or when resolving complex integrations.

RoomRaccoon’s support scores slightly higher at 4.53, with reviews highlighting its friendly, knowledgeable staff and swift issue resolution. Many users appreciate the direct communication and tailored assistance, especially for smaller-scale needs.

While both are strong, Cloudbeds’s larger customer base and recent review volume give it a slight edge, but RoomRaccoon’s personalized support is highly valued for small hotel teams.

Edge: RoomRaccoon.

Which Has More Integrations: Cloudbeds or RoomRaccoon?

Cloudbeds shines with 190 verified partners, including major OTAs, GDS, and specialized integrations like WebRezPro, Umi Digital, and Net Affinity. Its extensive marketplace allows properties to connect with numerous tools, from revenue management to marketing.

RoomRaccoon offers 88 verified partners, with notable integrations including Wubook, Sage, and several marketing and payment systems. It has fewer third-party options, which may limit scalability for larger operations.

Given the larger ecosystem, Cloudbeds provides superior flexibility and scalability, especially for multi-property or multi-region hotels.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or RoomRaccoon?

Cloudbeds’s overall rating of 4.63 from 1,071 reviews positions it as a recognized leader, especially among boutique and larger hotels. Hotels in segments like boutique and city center properties praise its comprehensive features and integration capabilities.

RoomRaccoon, with a 4.88/5 rating from 169 reviews, is preferred by small, independent hotels for its simplicity, speed, and automation. Recent reviews emphasize its ease of deployment and support for fast operational improvements.

For broader, more recent positive feedback, Cloudbeds’s larger review count and recent reviews make it the stronger recommendation, especially for hotels with growth plans.

Edge: Cloudbeds.

How Much Do Cloudbeds and RoomRaccoon Cost?

Cloudbeds’s base price is $600/month, with no free tier or trial, reflecting its enterprise-grade scope. Additional costs may arise from optional modules and integrations.

RoomRaccoon’s starting price is $1,000/month, also without a free trial, but its more limited feature set for smaller hotels often justifies the cost. Its pricing structure is straightforward but may be less flexible for larger portfolios.

If budget is critical, RoomRaccoon offers a more transparent, predictable cost for small properties, while Cloudbeds’s higher price reflects its broader capabilities.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking a scalable, multi-property platform that integrates operations, revenue, and distribution.
• Properties with plans to expand regionally or internationally.
• Hotels that require extensive customization, third-party integrations, and advanced revenue management.
• Teams committed to automating complex workflows and delivering personalized guest experiences at scale.
• Not ideal if your hotel is small, with minimal automation needs, or prefers a simple, straightforward solution.

What Type of Hotel Should Use RoomRaccoon?

• Small hotels, bed & breakfasts, boutique properties, and independent operators.
• Hotels that prioritize ease of use, fast onboarding, and automation of daily tasks.
• Properties seeking an all-in-one PMS, booking engine, and channel manager with minimal setup.
• Hotels with limited IT resources or staff, needing a solution that reduces operational manual work.
• Not ideal if your hotel is large, has complex multi-property management needs, or requires extensive integrations.

RoomRaccoon vs Cloudbeds: The Bottom Line for Hotels

Cloudbeds offers a comprehensive, scalable platform with extensive integrations, advanced features, and a strong track record of supporting ambitious hotels. Its large review base and recent positive feedback confirm its suitability for properties with growth ambitions and complex operational demands.

RoomRaccoon provides a highly intuitive, cost-effective solution for small hotels and independents wanting to automate workflows quickly and efficiently. Its user-friendly design, automation, and support make it ideal for properties that prioritize simplicity and fast deployment.

Choose Cloudbeds if your hotel has plans to expand, needs detailed customization, and can invest in a broader system. Opt for RoomRaccoon if your property values ease of use, quick results, and a focused, all-in-one solution tailored for small operations.