Prostay vs. Stayntouch:
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The Decision

Choosing between Prostay by Prostay and Stayntouch by Stayntouch hinges on your hotel’s size, complexity, and operational needs. Both platforms aim to streamline property management, but they approach these goals differently. Prostay offers a full-feature, on-premise solution tailored for resorts and larger properties, while Stayntouch emphasizes cloud-based flexibility and intuitive usability suited for a wide range of hotel types. Which aligns better with your hotel’s strategic priorities?

Prostay is a newer entrant with limited reviews, primarily from resorts, whereas Stayntouch boasts over 300 reviews, many recent, across a broad hotel spectrum. Given the volume and recency of Stayntouch reviews, it provides more reliable insights into current performance. Are you ready to see which PMS fits your hotel best?

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Is Prostay or Stayntouch Better for Hotels?

Prostay and Stayntouch both serve as comprehensive property management systems but cater to different operational models. Prostay focuses on a multi-property, on-premise infrastructure, providing native apps for Windows, macOS, Android, and iPads, and supports offline operations. Stayntouch, on the other hand, is a cloud-native platform with mobile apps, designed for remote access, rapid deployment, and ease of use.

While Prostay touts features like a proprietary POS, guest CRM, automation reminders, and spa modules, it has fewer integrations and a limited review base. Stayntouch emphasizes mobile check-ins, guest communication, group management, and extensive third-party integrations, with a strong reputation for ease of use.

The critical question: does your hotel prioritize on-premise control, or does a flexible, cloud-based approach suit your needs better?

Prostay vs Stayntouch: Which Should Your Hotel Choose?

If your hotel is a resort or large property needing multi-property support, on-premise control, and extensive customizations, Prostay's robust feature set makes it a strong candidate. Its native apps and offline capabilities are advantageous in remote locations or properties with unreliable internet.

Conversely, if your hotel values quick onboarding, mobile access, and seamless integrations, Stayntouch is the superior choice. Its cloud deployment, user-friendly interface, and broad third-party system support appeal to boutique, city-center, or branded hotels looking for scalable solutions.

For properties with more than 300 recent reviews and a focus on operational efficiency, Stayntouch clearly leads. Your choice hinges on whether you prefer a traditional, on-premise system or a flexible, cloud-based platform.

Is Prostay or Stayntouch Easier to Use?

Prostay scores highly on ease of use with a 4.8/5 rating, praised for its intuitive interface and straightforward onboarding. Reviewers highlight how staff learn the system quickly, reducing training time and operational disruptions.

Stayntouch also earns a strong 4.7/5, with reviewers emphasizing its user-friendliness, mobile capabilities, and efficient training process. Many mention that staff can quickly adapt to the system, and support staff is helpful during onboarding.

Edge: Prostay. Its higher review count and recent feedback confirm its solid reputation for user-friendliness and ease of adoption.

Which Has Better Features: Prostay or Stayntouch?

Prostay offers 37 features, including native email marketing, guest CRM, automated reminders, gift vouchers, EPoS, and a spa & wellness module—features not available in Stayntouch. Its on-premise deployment and offline mode are also unique advantages.

Stayntouch provides 49 features, including group functionality, online check-in/out, guest app, integrated ID and passport scanner, mobile housekeeping, shift planning, and PCI compliance. It excels in contactless solutions and extensive third-party integrations.

While Stayntouch's feature count surpasses Prostay, the latter’s specialized modules may better suit resorts and larger properties needing integrated spa or POS systems.

Edge: Stayntouch. Its broader feature set and advanced integrations make it more versatile for diverse hotel operations.

Which Has Better Customer Support: Prostay or Stayntouch?

Prostay’s customer support is rated perfect at 5/5, with reviewers noting prompt, professional assistance and a smooth onboarding process. One reviewer states, “Prostay’s support team is responsive and helpful, making the transition seamless.”

Stayntouch’s support scores 4.68/5, with praise for comprehensive onboarding and ongoing assistance. A reviewer remarked, “Their team is excellent, and the training was very thorough, which made staff adoption easy.”

Edge: Prostay. With a perfect support rating and recent positive reviews, it demonstrates strong commitment to client success.

Which Has More Integrations: Prostay or Stayntouch?

Stayntouch boasts 188 verified integrations, including popular systems like RoomPriceGenie and STAAH, facilitating extensive third-party connectivity. In contrast, Prostay has only 2 verified partners, with Stripe being the sole exclusive integration.

While Prostay’s limited integrations may restrict some automation, Stayntouch’s open API model allows hotels to connect a wide array of systems, from revenue management to contactless check-in solutions.

Edge: Stayntouch. Its extensive partner ecosystem makes it the clear leader for hotels seeking broad system interoperability.

Which Do Hoteliers Rate Higher: Prostay or Stayntouch?

Despite its limited reviews, Prostay’s recent feedback is positive, emphasizing intuitive operation and comprehensive reports. However, most recent reviews favor Stayntouch, with a 4.9/5 rating in several segments, including independent and branded hotels.

Stayntouch’s extensive review base (317 reviews in the last six months) and high ratings across boutique, branded, and city hotels confirm its strong market acceptance. Its recent reviews highlight ease of use, operational efficiency, and guest experience improvements.

Edge: Stayntouch. Its larger, more recent review base and higher overall ratings establish it as the preferred choice among hoteliers.

How Much Do Prostay and Stayntouch Cost?

Prostay’s pricing is a flat $600 monthly fee, with no free tier or trial, making it straightforward but potentially costly for smaller hotels. Stayntouch charges $800 monthly, also without a trial or freemium model, which may be a consideration for budget-conscious properties.

Both platforms’ pricing models are subscription-based, but Prostay’s lower price point could appeal to larger resorts seeking a cost-effective, on-premise solution.

What Type of Hotel Should Use Prostay?

• Hotels that operate resorts or large properties needing multi-property support.
• Teams that require on-premise control and offline capabilities.
• Resorts with spa, wellness, or proprietary POS needs.
• Hotels seeking a fully integrated system with native email marketing and CRM.

Not ideal if your hotel prioritizes quick deployment, mobile access, or extensive third-party integrations.

What Type of Hotel Should Use Stayntouch?

• Boutique, city-center, or branded hotels seeking rapid cloud deployment.
• Hotels aiming for mobile check-in/out and guest self-service.
• Properties that value extensive integrations with third-party systems.
• Hotel chains looking for scalable, multi-property management with remote access.
• Hotels prioritizing guest experience and operational flexibility.

Not ideal if your hotel prefers an on-premise system or has minimal need for third-party connections.

The Bottom Line for Hotels

Prostay offers a strong on-premise solution tailored for resorts and larger properties, with unique features like offline operation and built-in POS. It’s suitable if your operations demand a traditional, highly customizable system with dedicated modules like spa or gift vouchers.

Stayntouch excels in ease of use, rapid deployment, and extensive integrations, making it ideal for hotels that prioritize guest experience, mobility, and scalability. Its cloud-native platform supports dynamic, multi-property management with a broad ecosystem.

For hotels focused on operational control and specialized features, Prostay is a worthy option. But if your hotel values flexibility, extensive integrations, and recent positive reviews, Stayntouch is the clear leader.

In summary: Choose Prostay if you need an on-premise, feature-rich system for resorts and large properties. Opt for Stayntouch if you want a cloud-based platform with a proven track record, more integrations, and rapid scalability.

Final recommendation: Given the recent reviews, broader feature set, and higher user ratings, Stayntouch remains the more compelling choice for most modern hotels seeking efficiency, guest satisfaction, and future growth.