protel PMS (by Planet) vs. RoomRaccoon PMS:
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The Decision

Choosing between Protel PMS by Planet and RoomRaccoon PMS can significantly impact your hotel's operations, guest experience, and revenue. Both products aim to streamline management, but they target different hotel types and operational needs. Your team needs to consider their current size, complexity, and tech integration capabilities when making a choice.

Protel PMS offers extensive features with broad integration ecosystems and support for multi-property setups, but its reviews suggest it struggles with usability and support responsiveness. RoomRaccoon, on the other hand, excels in ease of use, automation, and customer satisfaction—yet it may lack some advanced capabilities needed by larger or more complex hotels.

Is your hotel looking for a highly customizable, globally integrated PMS, or do you prioritize simplicity and rapid onboarding? Let’s compare both products on key factors to help you decide.

Is Protel PMS or RoomRaccoon PMS Better for Hotels?

Protel PMS has been a staple in the industry since 1985, providing a robust, adaptable platform with over 1,200 integrations and a focus on large, complex operations. RoomRaccoon, founded in 2017, emphasizes user-friendliness, automation, and quick setup, primarily serving small to mid-sized hotels and independents.

While Protel’s reviews in the last six months are scarce (only one), RoomRaccoon has seen five recent reviews, indicating a more current and active user base. This recent feedback shows RoomRaccoon enjoys higher satisfaction, especially in ease of use and support, with a 94% likelihood to recommend.

Do you need a system that scales across multiple properties with deep customization? Or does your team prefer a straightforward, efficient platform for day-to-day operations? Here’s what you need to know.

RoomRaccoon PMS or Protel PMS: Which Should Your Hotel Choose?

If your hotel is a small independent or boutique property seeking a system that reduces manual tasks, speeds up operations, and offers strong automation, RoomRaccoon is the clear choice. Its high user ratings (4.88/5 overall, 4.74/5 ease of use) and recent positive reviews demonstrate its effectiveness for small teams.

Conversely, if your hotel manages multiple locations, requires extensive integrations, or needs a system that can be customized extensively, Protel’s broad ecosystem and adaptable architecture make it more suitable—despite slower support and a more complex interface. For large, complex operations, the flexibility and integration depth of Protel can justify its steeper learning curve.

In summary, for small to mid-sized hotels prioritizing ease and automation, RoomRaccoon wins. For larger or multi-property operations needing extensive customization and integrations, Protel remains a strong contender.

Is Protel PMS or RoomRaccoon PMS Easier to Use?

RoomRaccoon’s UX scores are significantly higher at 4.74/5, with recent reviews praising its intuitive interface, straightforward onboarding, and minimal staff training. Users highlight how quickly new staff can adapt, often within days, making daily operations smoother.

Protel’s ease of use scores 4.12/5, but reviews indicate some complexity, especially post-acquisition by Planet, with longer onboarding times and occasional frustrations with navigating the system. Support response times are also a common concern.

Edge: RoomRaccoon.

Which Has Better Features: Protel PMS or RoomRaccoon PMS?

Protel offers 46 core features, with 16 exclusive to its platform, including multi-lingual support, digital registration, GDPR compliance, and extensive customization options. It also boasts advanced modules like rules-based room assignments, tax configuration, and a full-stack payment system.

RoomRaccoon provides 30 shared features, with 21 unique functionalities including channel management, automated night audits, online check-in/out, and a mobile app. It excels with tools for guest communication, yield management, and integrations with POS and inventory systems.

While Protel’s features are more comprehensive, RoomRaccoon’s strengths lie in user-friendly automation and operational simplicity.

Edge: Protel (by a narrow margin).

Which Has Better Customer Support: Protel PMS or RoomRaccoon PMS?

RoomRaccoon’s recent reviews consistently praise its responsive, friendly support team, with a 4.53/5 rating and comments like “the team is eager to help and always quick to respond.” Customers appreciate its proactive help even during onboarding.

Protel’s support scores 3.95/5, with reviews citing slow response times, especially after their recent acquisition, and frustration with unfulfilled timelines. Some users describe their experience as “terrible service” when facing integration issues.

Edge: RoomRaccoon.

Which Has More Integrations: Protel PMS or RoomRaccoon PMS?

Protel’s ecosystem includes 195 verified partners, covering booking engines, revenue management, and other hospitality tech—making it ideal for hotels with complex, multi-system needs. Its extensive integrations support over 1,200 systems, ensuring broad connectivity.

RoomRaccoon offers 88 verified partners, with 50 shared integrations, including OTAs, payment gateways, and property services. Its marketplace supports seamless connectivity but is more tailored toward smaller, integrated solutions.

Edge: Protel.

Which Do Hoteliers Rate Higher: Protel PMS or RoomRaccoon PMS?

RoomRaccoon enjoys a higher overall rating at 4.88/5, with recent reviews emphasizing its ease of use, automation, and team satisfaction. Hoteliers in the independent and boutique segments particularly appreciate how the platform simplifies daily tasks.

Protel’s overall score is 4.11/5, with reviews expressing appreciation for its extensive features but criticism for support delays and interface complexity. Larger hotels with multi-property needs tend to rate it more favorably.

Edge: RoomRaccoon.

How Much Do Protel PMS and RoomRaccoon PMS Cost?

Protel’s base price is $500/month, with no free tier or trial, reflecting its enterprise focus. RoomRaccoon charges $1,000/month, also without a free trial, but offers more automation and integrated features aligned with small hotel needs.

Pricing reflects their target markets: Protel for larger operations with more extensive needs, RoomRaccoon for small to mid-sized hotels seeking affordability and simplicity.

What Type of Hotel Should Use Protel PMS?

• Hotels managing multiple properties or chains seeking extensive customization.
• Resorts and large city hotels with complex booking and payment needs.
• Teams that require deep integrations with external systems like revenue management or CRM.
• Hotels that prioritize detailed reporting and flexible property management.

Not ideal if your hotel:

• Prefers quick onboarding with minimal staff training.
• Operates a small boutique or independent property.
• Needs a system with rapid updates and straightforward support.

What Type of Hotel Should Use RoomRaccoon PMS?

• Small hotels, bed & breakfasts, boutique hotels, and hostels.
• Independent operators seeking an all-in-one, easy-to-learn platform.
• Hotels prioritizing automation, guest communication, and online booking.
• Properties aiming for quick setup, fast staff training, and high guest satisfaction.

Not ideal if your hotel:

• Manages multiple properties at scale.
• Requires advanced customization or complex integrations.
• Needs a system with extensive, industry-specific modules.

RoomRaccoon vs Protel: The Bottom Line for Hotels

Protel PMS is a comprehensive, flexible system designed for larger, multi-property hotels needing detailed customization and extensive integrations. Its strengths lie in supporting complex operations and connecting with a vast array of third-party systems, but it’s less suited for hotels prioritizing ease and speed.

RoomRaccoon, with its high ratings, recent positive reviews, and focus on automation, simplicity, and excellent support, is ideal for small and boutique hotels that want to manage operations efficiently without the complexity of larger systems. Its intuitive interface and automation tools enable faster onboarding and happier staff.

If your hotel is a small independent or boutique property, RoomRaccoon offers a more reliable and satisfying experience. Larger hotels or chains should lean toward Protel for its scalability and depth.

Final recommendation: For most small to mid-sized hotels, RoomRaccoon provides better value and ongoing satisfaction. Larger, multi-property hotels will benefit from the extensive capabilities and integrations of Protel PMS, despite its steeper learning curve.