Time Savings & Transparent Handovers at Steigenberger Vienna

Steigenberger Hotel Herrenhof Vienna handles around 45 guest requests every day. With hotelkit, 75% are completed within 30 minutes, while digital handovers keep teams informed across shifts.

The Hotelier’s Guide to Agentic AI: The Future of Hotel Operations

AI is reshaping how hotels manage everyday operations and guest interactions. This whitepaper explores how agentic AI and AI-powered concierge technology can move hotels beyond task automation toward more connected, responsive operations. It examines practical applications across booking, guest communication, check-in, service requests, upselling, and checkout. Featuring insights and real-world deployment experience from Yanolja Cloud Solution, the report offers a practical look at how hotels can adopt AI to simplify operations while delivering more responsive guest experiences.

スマートソフトウェアと堅牢なハードウェアの融合：Straivが新しいモジュール式屋内キオスクをホスピタリティ業界向けに導入

With its new kiosk offering, Straiv delivers an all-in-one modular check-in solution

The Generational Compass in Hotel Operations

This White Paper by Heilbronn University reveals how different generations truly view digital hotel services from tech-savvy Gen Z demanding full autonomy to "Best Agers" fearing a loss of personal touch. Based on exclusive empirical data from 154 guests across three age cohorts, the study exposes the hidden barriers holding guests back and provides a clear blueprint for the future of hospitality. Discover how a smart hybrid approach automates administrative friction so your team can focus on what actually matters: exceptional human connection.

Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Running a multi-property hotel group in one of Europe’s most visited island destinations means guest communication never really stops. From the moment someone considers a booking to the final moments of their stay, there are questions to answer, services to promote, and experiences to deliver across every touchpoint. For AX Hotels, keeping up with that demand while giving its front office and reservations teams the space to focus on genuine hospitality was the core challenge. The group needed a way to handle high volumes of routine enquiries quickly and accurately, support guests throughout their entire stay, and turn those interactions into real commercial outcomes, including direct bookings and add-on purchases.

The hotel AI readiness guide

As 44% of travelers increasingly turn to AI assistants to research, compare, and book accommodations, hotels need to ensure their property information is accurate and accessible for AI-powered discovery. The good news? Becoming AI-ready isn't about adopting every new AI tool – it starts from building the right foundation. Download this complimentary guide to learn how hotels can strengthen their data, systems, and direct booking strategy to better prepare for the next generation of travel discovery.

Digital Guest Directory: Hosts on the rise

Small hosts are not a smaller version of a hotel. There is no reception, no night shift and no IT department – but guests still expect quick answers, good tips and offers they can book themselves. This white paper shows how a guest app closes that gap: information around the clock, multilingual and mobile, without the host having to be constantly available. Digital service does not replace the personal welcome here, it creates the time for it. With a free checklist for choosing the right provider.

Guest App: The key to modern guest communication

Guests expect a seamless digital experience – but for most hotels, digital care stops right after booking. This white paper shows how a guest app closes that gap along the entire guest journey: information around the clock, multilingual communication, and bookable extras that turn service into revenue. The example calculation for a 30-room hotel is concrete: around 20 hours less reception work per month, up to 30% more upselling, and a return on investment within four to six months. Includes a free checklist for choosing the right provider.

Industry report: Digitalisation & AI in the hotel industry

Hoteliers do not have a technology problem. They have an orientation problem. For this report, Gastfreund surveyed hundreds of properties across Europe on costs, staff shortages, digitalisation and AI – and the answers are unusually clear: rising costs dominate, time is the real barrier, and guests are already ahead of many properties. Guest apps, online check-in and bookable extras have moved from added extra to baseline expectation. Read what that means for 2026 – plus four concrete recommendations.

The Guest Review Barometer Q2 2026: What 468,906 Guest Reviews Reveal About Hotels

Every quarter, HotelSpeaker analyzes the guest reviews it answers on behalf of thousands of hotels worldwide. This edition decodes 468,906 reviews from Q2 2026, across 60 languages, 30 platforms and 50+ countries. Inside: why German guests rate the same hotel 8 points lower, the 7.5-point gap between platforms judging identical hotels, and the 10% of hotels that attract 39% of all negative reviews. Plus the summer review wave (+25% vs Q1) and copy-paste response templates that turn reviews into bookings. Every chapter ends with actions you can apply this week. Free, built on first-party data.

Guest App: Native app or web app? Why the modern hotel industry must reconsider this question.

"Nobody uses apps anymore." A common objection to guest apps, and only half the truth. It confuses a technical question with a strategic one. This whitepaper shows what really lies behind it, and why the answer is rarely either/or.

Akiaは、電話応対や客室予約を行うAI受付システム「AI Voice」を発表した。

The same AI agent that runs guest messaging now picks up the phone, books rooms, and takes payment mid-call for hotels and vacation rentals.

roommasterがAIゲスト管理システムを導入し、独立系ホテルに24時間365日のゲストコミュニケーションを提供開始

New platform handles guest conversations across web chat, WhatsApp, and email around the clock, converting inquiries into direct bookings

HotezaとShiji Daylight PMSが新たな双方向統合により、フロントデスクの手作業を排除

Hotels can now synchronize reservations, guest profiles, messaging, and folio data between both platforms.