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Alliants Concierge

4.4 (23 评论)

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Alliants Concierge

4.4 (23 评论)

未排名 礼宾软件

使您的员工能够不断提供客人所期望的非凡体验。

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88% 推荐度，48 家酒店推荐

Langham Hotels, Four Seasons, Jumeirah 和另外45 家酒店

alliants Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

最佳 Concierge Software（北美 的酒店）
#2 of 2
最佳 Concierge Software（中东 的酒店）
#2 of 3
最佳 Concierge Software（United Arab Emirates 的酒店）
#2 of 2

alliants Concierge Software Rankings

By size
最佳 Concierge Software（中大型（50-199 间客房） 酒店） 12 家 中大型（50-199 间客房） 酒店中 88% 推荐
#4 of 5
alliants is a top Concierge Software pick among mid-sized hotels on HotelTechReport, with reviewers pointing to its guest itinerary and messaging platform that shows request status in real time and helps teams stay in control of what guests see.
最佳 Concierge Software（大型（200-499 间客房） 酒店） 10 家 大型（200-499 间客房） 酒店中 90% 推荐
#3 of 4
alliants is a top Concierge Software pick among large hotels on HotelTechReport for its itinerary sending, so guests do not have to keep checking email. Hoteliers also like the mobile app for staying in touch with guests on the fly.
By type
最佳 Concierge Software（度假村） 16 家 度假村 酒店中 88% 推荐
#3 of 4
alliants is a top Concierge Software pick among resorts on HotelTechReport because hoteliers point to the E-Concierge Itinerary, which replaces word documents with a guest-facing itinerary they can share instead.
最佳 Concierge Software（豪华酒店） 22 家 豪华酒店 酒店中 90% 推荐
#3 of 4
alliants is a top Concierge Software pick among Luxury on HotelTechReport, with hoteliers calling out itinerary sharing that frees guests from checking email and keeps the stay details in one place.
最佳 Concierge Software（市中心酒店） 8 家 市中心酒店 酒店中 95% 推荐
#3 of 5
alliants is a top Concierge Software pick among city-center hotels on HotelTechReport because hoteliers value the team’s regular product updates and direct access to the technical development team and programmers when issues come up.
最佳 Concierge Software（品牌酒店） 5 家 品牌酒店 酒店中 90% 推荐
#5 of 5
alliants is a top Concierge Software pick among Branded on HotelTechReport because hoteliers use its e-Concierge Itinerary to replace Word documents and share itineraries with guests. That keeps pre-arrival details in one place and frees staff from drafting them by hand.
最佳 Concierge Software（精品店） 7 家 精品店 酒店中 90% 推荐
#5 of 5
alliants is a top Concierge Software pick among boutique hotels on HotelTechReport, with hoteliers calling out its itinerary tool and guest-facing messages that let them ditch Word drafts and send plans straight to guests.
By region
最佳 Concierge Software（中东 的酒店） 中东 的 7 家酒店中 90% 推荐
#2 of 3
alliants is a top Concierge Software pick among Middle East on HotelTechReport because hoteliers use its digitalized E-Concierge Itinerary to replace Word documents and share plans with guests.
最佳 Concierge Software（北美 的酒店） 北美 的 6 家酒店中 90% 推荐
#2 of 2
alliants is a top Concierge Software pick among North America on HotelTechReport because hoteliers single out its itinerary sending, attachments, and team-member handoff for keeping guest requests moving without long phone calls.
最佳 Concierge Software（欧洲 的酒店） 欧洲 的 7 家酒店中 89% 推荐
#4 of 4
alliants is a top Concierge Software pick among Europe on HotelTechReport for its real-time guest-request view and guest-visible stay control, so teams can track what is happening without paper confirmations.
By country
最佳 Concierge Software（United Kingdom 的酒店） United Kingdom 的 5 家酒店中 92% 推荐
#2 of 2
alliants 是英国酒店在 HotelTechReport 上的顶级礼宾软件选择，因为酒店业者指出其网络启用的行程中客人请求和状态的实时视图，以便员工可以控制客人看到的内容并避免纸质确认。
最佳 Concierge Software（United Arab Emirates 的酒店） United Arab Emirates 的 7 家酒店中 90% 推荐
#2 of 2
alliants是阿联酋HotelTechReport上顶级礼宾软件的选择，因为酒店业者指出E-Concierge Itinerary，它将Word文档转换为客人共享的行程，并消除了手动起草的需要。
最佳 Concierge Software（United States 的酒店） United States 的 5 家酒店中 90% 推荐
#2 of 2
alliants是美国HotelTechReport上顶级礼宾软件的选择之一，评论者指出翻译部分可以处理不同语言的客人消息。他们还喜欢移动应用程序，可以在不进行长时间电话的情况下与客人保持联系。

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什麼是alliants？

成立于{{founded_year}} | 总部位于{{headquarters}} | {{employee_count}} 名员工
Alliants Concierge 是一个专为酒店业设计的综合宾客体验平台。它将宾客沟通、礼宾服务和旅行计划整合到一个无缝系统中。该平台使酒店能够高效地捕捉和满足宾客的要求，从而提高宾客满意度。员工能够提供个性化的体验，确保宾客感到受到重视。该系统通过提供出色的服务来增加宾客总消费的份额，从而增加收入。安装和培训可以在不到两天的时间内远程完成，确保对运营的干扰最小，并快速启动。

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由人工智能驱动

此描述由 AI 生成，它分析了以下来源，总结了 alliants 产品、功能和能力的描述。利用用户生成的经过验证的数据源，我们可以为酒店经营者生成更有帮助、更现实的描述，避免促销和夸张。

来源

经过核实的酒店经营者点评

经过验证的专家建议

描述由 alliants 提供

常见问题解答

功能

解锁统一的客户档案

与宾客合作展示目的地的特色产品

构建数字行程并跟踪请求

实时双向连接您的 PMS

以数字方式处理请求并接受付款

特征

品牌与定制

4/5 features

物流与履行

4/5 features

供应商管理

4/5 features

来宾沟通

4/5 features

可用的附加元件和模組

移动员工应用程序

员工协作工具
Alliant 移动员工应用程序允许您随时随地使用 Alliant 体验平台的功能。

包含

alliants 的評論總結

4.4
很好
23 评论
使用方便
4.4/5
客户支持
4.7/5
投资回报率
4.3/5
执行
4.5/5

被推荐

豪华酒店 90% 被推荐 22 豪华酒店
度假村 88% 被推荐 16 度假村
市中心酒店 95% 被推荐 8 市中心酒店
精品店 90% 被推荐 7 精品店
品牌酒店 90% 被推荐 5 品牌酒店
住宿加早餐旅馆 88% 被推荐 4 住宿加早餐旅馆
机场/会议酒店 100% 被推荐 1 机场/会议酒店
有限的服务和经济型酒店 100% 被推荐 1 有限的服务和经济型酒店
度假出租屋和别墅 100% 被推荐 1 度假出租屋和别墅
长住服务式公寓 60% 被推荐 1 长住服务式公寓

成就

热门产品

该供应商的趋势得分正在上升，Alliants Concierge 是 礼宾软件 类别中 #10 最热门的产品（在 41 中），也是全球酒店技术生态系统中 #612 最热门的产品。 HTR 评估供应商在市场上的实时活动，让买家了解产品是否正在增长势头

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認證支持

alliants’s 客户支持流程尚未经过验证 Hotel Tech Report.

Learn more about this achievement in the official press release
卓越证书

该供应商未达到卓越证书的最低标准，该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息，请参阅帮助中心。

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

alliants 的定價

平均水平

该产品的定价与该类别中的平均产品持平，这通常表明它是一种标准产品，具有标准功能，专为典型操作、用例和属性而设计。

alliants 平均水平 alliants

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成功的故事

10

参考文献

21

特色客户

alliants 的案例研究

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alliants 没有任何可用的案例研究

更多的 产品 经过 alliants

https://assets.hoteltechreport.com/images/77c437c3-2b84-4fd2-ae40-5ac4861e99eb-fd36885428
联盟来宾消息 访客留言软件

我们的平台统一了客人沟通、预订、旅行计划等。在一个中央平台上管理您的客人沟通，从抵达前到入住后。客人可以在他们选择的渠道中向您发送消息，包括 WhatsApp、FB Messenger、SMS（等等），以及超过 103 种以上语言的双向即时翻译。可选的访客应用程序包括自助服务功能 - 在线注册、非接触式入住/退房和手机钥匙。物业可以在不到 2 天的时间内启动并运行，所有培训和安装都可以远程完成。请发送电子邮件至 [email protected]。

4.4 (51 评论)

https://assets.hoteltechreport.com/images/dcac534e-b6b4-41a9-8ed4-74bd48fbf996-49ba917452
联盟礼宾部 礼宾软件

取悦您的客人 - 创造独特的体验 - 赋予您的员工权力。 Alliants Experience Platform 可以统一客户沟通和请求、礼宾服务和旅行计划，以提供卓越的客户体验。通过提供无缝的个性化服务，在您的客人总消费中占据更大份额。物业可以在不到 2 天的时间内启动并运行，所有培训和安装都可以远程完成。想了解更多？请发送电子邮件至 [email protected]。

4.4 (23 评论)

https://assets.hoteltechreport.com/images/3c74b1d1-a58f-46c6-8524-405f9f22ce6d-afd4d5a932
联盟访客应用程序 酒店客人应用程序

使用我们的宾客应用程序提供卓越的宾客体验，统一宾客沟通、请求、预订和旅行计划。带有非接触式登记/退房和可选的移动钥匙。使用您自己的品牌和图像进行自定义。 • 在您的客人选择的频道中与他们交谈，包括WhatsApp、微信、FB Messenger、LINE、SMS 等等，无论使用什么频道，都可以在一个地方查看所有对话历史记录。 • 超过 103 种语言的双向即时翻译。 • 自动为客人创建实时、交互式的数字行程。发送预订、活动、请求和状态的时间表。

4.8 (3 评论)

https://assets.hoteltechreport.com/images/958496a9-4cae-4dca-8e13-e97bc572d558-8f378baed9
alliants Check-In 非接触式办理入住

Allow guests to skip the front desk on arrival and departure with contactless check-in check-out. Seamlessly capture arrival/departure times and signatures pre-stay and deliver room-ready notifications directly to guests to expedite the arrival process. Allow guests to check their folio in real-time and confirm payment throughout their stay. Supports multi-currency.

0.0 (0 评论)

alliants 的評論

酒店评级

出色的
17
很好
3
平均
3
较差的
0
糟糕的
0

物业规模

  • 中型 (3)
  • 大 (19)
  • 特大 (1)

国家

  • United Arab Emirates
    United Arab Emirates
    (7)
  • United States
    United States
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • Costa Rica
    Costa Rica
    (2)
  • Greece
    Greece
    (2)
  • Bahrain
    Bahrain
    (1)
  • Mexico
    Mexico
    (1)

地区

  • 北美
    北美
    (6)
  • 欧洲
    欧洲
    (7)
  • 亚太地区
    亚太地区
    (1)
  • 中东
    中东
    (7)
  • 南美洲
    南美洲
    (2)

正在尋找特定資訊嗎？

10

伟大的沟通工具

Chef Concierge, The Langham Chicago 从 200 to 499 房间 精品酒店 在 Chicago (United States)

已验证
5 年前
增强了与客人即时连接/通信的能力。能够形成基本的客人资料 能够创建行程并将其发送给客人，使他们不必检查电子邮件。
Country United States
Chef Concierge, The Langham Chicago
大型酒店
Share review
Vickie from alliants replied
We truly value your time and thank you for taking time out of your busy day to leave us a review. We are pleased your guests are benefiting from our digital guest itinerary. As a former concierge myself, I too love the freedom it gives guests to have their itinerary at their fingertips wherever they go! And do keep an eye out for some great enhancements to the guest profiles coming your way soon. We are always here to answer any questions or offer a review training if you think it will help you garner "greater usage" of the concierge element of Alliants Experience Platform (AXP.) Much appreciation, Team Alliants
9

一个有吸引力和乐于助人的团队。

Reception Manager 从 100 to 199 房间 精品酒店 在 (United Kingdom)

已验证
5 年前
一些供应商可能需要几天时间就他们的产品回复您，或者在更新期间或发布更新期间提供更改日志，但是 Alliants 的团队会定期与我们联系，以使我们及时了解他们面临的任何更改或挑战.凭借他们以前的运营经验，他们了解团队面临的挑战以及对特定部门的需求，从而更好地了解我们的需求。同样令人放心的是，我们与技术开发团队和程序员进行了沟通，因为他们可以理解我们的担忧或观察，并从编程的角度解释可能存在挑战的地方。
Country United Kingdom
Reception Manager
大型酒店
Share review
Vickie from alliants replied
Thank you so much for your positive review. We at Alliants strive to build solutions that benefit both the hotel team and their valued guests. And you're right! Operations are on the front line so we know how important it is to provide support as quickly as possible so you can focus on other areas, like making your guests as comfortable as possible. Thank you also for your suggestion of a "consumer input system." I will share that with our team here. In the meanwhile, if you click on the "support" tab, there is an option to leave Feedback for our team. Otherwise, just reach out to our team at anytime. We appreciate all feedback. :)
8

Great platform that integrates multiple systems, and is very user friendly.

FOH Manager 从 100 to 199 房间 品牌酒店 在 (United Kingdom)

已验证
5 年前
- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat
Country United Kingdom
FOH Manager
大型酒店
Share review
Vickie from alliants replied
Hello Stephanie, Thank so much for taking the time to leave us a review. I know with your hotel preparing to reopen soon, you are incredibly busy! I am so glad to hear the messaging platform has been a hit with your guests. It must have been especially challenging with opening, closing, and opening again so to be able to quickly communicate with your guests over the channel of their choice must have been key. As to the concierge piece, we have definitely been listening. Lots of great things coming in the next two quarters. And we definitely want you to be able to manage changes to your users onsite. We first wanted to redesign the different levels of administrators before providing individual hotels with access, especially with Single SignOn in the mix. But we will offer you a workaround which will enable you to manage your users. I will reach out to you. :) Thank you once again for your kind words. It's such a pleasure to work with you and your team at the beautiful new Nobu Portman Square! Many thanks, Vickie
9

Full on training and introduction

Concierge 从 100 to 199 房间 市中心酒店 在 London (United Kingdom)

已验证
5 年前
Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.
Country United Kingdom
Concierge
大型酒店
Share review
Vickie from alliants replied
Hi Sean, Thank you for taking the time to provide a review. We know what a crazy busy time it is opening a hotel so your efforts are truly appreciated. And thank you also for your feedback! It's how we learn and improve. I will be sure to let our VP of Product hear your feedback on the calendar layout although funny enough, we heard the opposite from another London hotel so we'll work on striking a happy balance for all. And don't worry, some of the more traditional confirmations are in our roadmap as well. But good shout to remind us about travel agents and vendor communication. This has been in our internal discussions and your feedback just confirms the need, so thank you. We wish you all the best in your opening! -Vickie & Team Alliants
9

Well Designed

Residence Manager 从 100 to 199 房间 豪华酒店 在 Sea Island (United States)

已验证
6 年前
I enjoy the functionality and reliability. There are cool features when adding others to a message. The members have enjoyed using the app and it makes life easier than making long phone calls for simple requests and updates.
Country United States
Residence Manager
大型酒店
Share review
Vickie from alliants replied
Hello Davon, Happy Holidays! Thank you for taking a moment out of your busy day to leave us such a kind review. We're very happy that our Alliants Experience Platform (AXP) is being enjoyed by both you and your members. We think it's pretty cool too! As to the character limit, thanks for mentioning it too. Whilst you do receive a warning of 180 character limits, it is actually more of a guideline. Most people like to keep chat messages short and quick. However, we know at times you may need to share something more in detail. You may continue to write a lengthier response, the character count will continue to rise but it will not prevent you from sending your message. We hope this helps! Thank you and have a Happy New Year! Vickie & Team Alliants
10

Hotel App that changes the way we communicate

General Manager 从 100 to 199 房间 精品酒店 在 (United Kingdom)

已验证
6 年前
Found efficiency in the way we work as we can message with all our guests and share tasks with the team in a fast and precise way. Our guests love the interaction and ease of execution. This also helped us in reducing payroll cost.
Country United Kingdom
General Manager
大型酒店
Share review
Vickie from alliants replied
Hello Federico, Thank you so much for taking the time to leave us such a wonderful review. We truly appreciate it. We’re so glad your guests are enjoying the easy interaction with the team through our chat messaging platform. Your mobile app looks stunning! Your suggestion for a preloaded vendor requirement for your mobile app vendors is a great idea and one we will discuss at Alliants to see what we can put in place moving forward. We love those kinds of ideas and hope you’ll keep them coming. It’s a win-win for everyone! Thank you and Happy Holidays! Vickie
8

E Butler & E Concierge

Assistant Manager 从 100 to 199 房间 精品酒店 在 Dubai (United Arab Emirates)

已验证
6 年前
E-Concierge Itinerary. It has been digitalized and now we can use it more rather than putting time in drafting word documents and have it shared with the guests.
Country United Arab Emirates
Assistant Manager
大型酒店
Share review
Vickie from alliants replied
Hello Redha, We appreciate you taking the time to leave us a review of E Butler and E Concierge (Alliants Experience Platform.) We too are thrilled with our new digital guest itinerary as it is indeed much easier and faster to share with your guests. And you are also correct in that we are speaking with your brand about our two-way Opera interface. We have had good feedback from those hotels using the interface and believe it will make creating guest profiles and requests much faster for you. Thank you again, Vickie
9

Good

Concierge 从 100 to 199 房间 品牌酒店 在 Gulf of Papagayo (Costa Rica)

已验证
6 年前
It is an easier way to be In contact with a member. Good notifications. clear notifications and Has a striking design
Country Costa Rica
Concierge
大型酒店
Share review
Vickie from alliants replied
Dear Anonymous, Thank you once again for taking the time to leave an updated review. We see we have even improved in your estimation so thank you for that as well! We're glad you like the look and feel of our Alliants Experience Platform. We're excited to inform you that we have great plans for 2021 for even more improvements and ease of manoeuvring throughout the platform. So "watch this space!" We would love to get some more detail as to your challenges in locating a specific guest to message. We will reach out to you directly and perhaps you can share with us, what specific challenge you are experiencing. Thank you again for taking the time. We wish you a most festive holiday! Vickie & Team Alliants
7

Quick contact with some members

Concierge 从 50-74 房间 精品酒店 在 Plaka (Greece)

已验证
6 年前
In case I am not available some of my colleagues can help me with some requests. Help us with communication before and during the stay.
Country Greece
Concierge
中型酒店
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Vickie from alliants replied
Hi Valentina, Thank you for your continued support. We are pleased to introduce a preview of the new iOS staff application, we appreciate all your feedback in regards to the app and are happy to highlight some of the new features: - You can now use FaceID or Touch ID to login, making it quicker and easier for you to respond to those incoming messages with ease. - Updated login screen design, no need to collapse the keyboard to access both the username and password field. - Tap Tap Tap....yep that's right clicking on the notification will now take you right into the conversation it was sent from. - Push notifications will show if you receive a message from another customer while in another conversation....oh yeah and you can tap that too to quickly navigate to the other conversation. - Unlike Tinder....swipe right and you'll leave that conversation behind....so don't get confused and swipe right when you should have gone left! - Ok ok that's enough....need a break from the notifications after your shift over the weekend? Yeah we get it we all need a break, just tap your name in the top left hand corner and log out. Notifications will then be paused until you next log back in allowing you to enjoy that Mojito and the sunset. Vickie and Team Alliants
9

Paul

Concierge 从 200 to 499 房间 豪华酒店 在 Cabo San Lucas (Mexico)

已验证
6 年前
The options to add Attachments (Photos, Documents, etc) Easy to add Members to Chat and the option to include Team Members If I do not have time to answer immediately someone else can do it for me
Country Mexico
Concierge
大型酒店
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Vickie from alliants replied
Hi Paul, Thank you for the updated review. Overall it looks like you're still enjoying working with our Alliants Experience Platform. That's awesome! We too like the feature of adding colleagues into a chat conversation as it keeps everyone on the same page at all times. I apologise if you're having a challenge with the mobile app not refreshing. May I please ask which mobile device you are using? I will email you directly to see how we can help to resolve this challenge. Thank you for your continued support of Alliants and AXP. Happy Holidays! Vickie & Team Alliants
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回答:

Alliants 擅长创建创新和定制的数字解决方案，以满足客户的独特需求。他们在提供高质量工作和超越客户期望方面有着良好的记录。

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该产品或服务与竞争对手的区别是什么？

回答:

Alliants 通过将尖端技术与个性化服务相结合，在竞争中脱颖而出。他们竭尽全力创造真正独特而有效的客户体验，使其成为寻求改善数字形象的企业的首选。

经过 Cécile Delli Zotti (Zendesk) 上 July 4, 2026

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根据您对该产品或服务的体验，如果您可以向考虑该产品或服务的酒店经营者提供一条建议，您会提出什么建议？

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在考虑 Alliants 的服务时，酒店经营者应该意识到 Alliants 擅长满足小型和大型酒店集团的需求。酒店必须安排与 Alliants 会面，讨论他们独特的要求和目标。Alliants 在打造个性化体验和解决方案方面享有盛誉，因此明确表达您的期望对于确保成功合作至关重要。

经过 Cécile Delli Zotti (Zendesk) 上 July 4, 2026

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