获取改善客人体验所需的宝贵反馈。
Operations
Operations 中受歡迎
熱門搜尋
最佳 Property Management Systems 的 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
最佳 Staff Collaboration Tools 的 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
最佳 Hotel Accounting Software 的 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
精選應用程式
Revenue Management
Revenue Management 中受歡迎
熱門搜尋
最佳 Revenue Management Systems 的 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
最佳 Channel Managers 的 2025
Distribute your inventory to hundreds of channels to boost occupancy.
最佳 Business Intelligence 的 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
精選應用程式
Marketing
Marketing 中受歡迎
熱門搜尋
最佳 Hotel CRM & Email Marketing 的 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
最佳 Booking Engine 的 2025
The eCommerce shopping cart for your hotel's website.
最佳 Hotel Metasearch Management Software 的 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
精選應用程式
Guest Experience
Guest Experience 中受歡迎
熱門搜尋
最佳 Hotel Guest Apps 的 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
最佳 Contactless Check-in 的 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
最佳 Guest Messaging Software 的 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
精選應用程式
Medallia
4.8 (8 评论)
HT评分
100 分中的 0 分
Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
超過 50% 的 Medallia’s 評論來自 United States of America。
Bell - AI驅動的產品分析師
我分析了Medallia的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。
沒找到您要找的內容嗎？
什麼是Medallia？
成立于2001 | 总部位于San Mateo (United States) | 1300 名员工
Medallia 是一个客户体验管理 (CEM) SaaS 平台。它使企业能够从各种渠道（例如在线、社交媒体、移动和联系中心）获取客户反馈。这种实时数据收集使企业能够立即了解客户情绪并迅速采取可行措施。通过将反馈整合到运营中，公司可以提高客户忠诚度、保留率和收入。Medallia 的直观分析、协作工具和可视化功能使从高管到一线员工都能做出明智的决策，使其成为增强客户体验和推动可衡量业务成果的宝贵资产。
功能
Medallia 沒有任何好處或用例可用
特征
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Medallia 的評論總結
使用方便
4.6/5
客户支持
4.8/5
投资回报率
4.5/5
执行
4.9/5
被推荐
成就
该供应商的趋势得分正在上升，Medallia 是 客人调查和反馈 类别中 #11 最热门的产品（在 25 中），也是全球酒店技术生态系统中 #772 最热门的产品。 HTR 评估供应商在市场上的实时活动，让买家了解产品是否正在增长势头
学到更多Medallia’s 客户支持流程尚未经过验证 Hotel Tech Report.
Learn more about this achievement in the official press release该供应商未达到卓越证书的最低标准，该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息，请参阅帮助中心。
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence推荐用途
Medallia 的定價
根据要求提供定价
Medallia 选择不在其个人资料中共享常规定价，但您可以在下面请求报价。这通常表明定价灵活，因此建议获取多个报价以进行协商。
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相比 Medallia to Top Alternatives
看法 top Medallia 备择方案酒店评级
正在尋找特定資訊嗎？
10
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge 从 在
已验证
6 年前
9
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager 从 在
已验证
6 年前
10
Survey guests and catch bad reviews before they hit the web
Front Office Supervisor 从 200 to 499 房间 品牌酒店 在 Oakland (United States of America)
已验证
7 年前
It’s a good program that allows guests to survey their stay prior to going to Trip Advisor or another review site. Because of this, it allows you to solve whatever problem the guest experienced before they make it known to the public.
United States of America
United States of America
Front Office Supervisor
超大型酒店
10
Best Guest Satisfaction Tracker
Front Office Manager 从 500+ 房间 品牌酒店 在 Omaha (United States of America)
已验证
7 年前
Medallia is a comprehensive Guest Satisfaction Tool and allow user to obtain real time data, comparison stats, graphical representation, text analytics, ability to customise the filters in order to focus on the exact area of improvement
United States of America
United States of America
Front Office Manager
超大型酒店
9
Nice Tool
General Manager 从 500+ 房间 品牌酒店 在 San Francisco (United States of America)
已验证
7 年前
A very good tool which allows you to analyze guest satisfaction and build an action plan to improve your score.
United States of America
United States of America
General Manager
超大型酒店
10
Great Tool to Find Necessary Changes
Catering Office Assistant 从 旅馆及早餐 在 Point Lookout (United States of America)
已验证
7 年前
- Provides a big picture of how the property is performing as a whole.
- Ensures that management is responding to all guest comments, positive and negative.
- Allows management to know how to adapt to their ever changing market.
United States of America
United States of America
Catering Office Assistant
10
A tool you can't live without in today's competetive landscape
Director of Hotel Operations 从 100 to 199 房间 精品酒店 在 Asheville (United States of America)
已验证
7 年前
Very simple to drill down and identify improvement opportunities
United States of America
United States of America
Director of Hotel Operations
大型酒店
9
User friendly customer feedback and account management tool
Area Director, Revenue Management 从 500+ 房间 品牌酒店 在 San Jose (United States of America)
已验证
7 年前
How simple and user friendly it is :-)
United States of America
United States of America
Area Director, Revenue Management
超大型酒店
- 1
专家问答和合作伙伴推荐
Submit Recommendation更多的 关于 Medallia
Medallia is a leading provider of customer experience management software-as-a-service (SaaS) solutions in the hotel industry. Their flagship product, Medallia Experience Cloud, empowers hotels to enhance customer experiences, gather valuable customer feedback, and drive overall customer satisfaction. Using Medallia, hotels can collect real-time customer feedback through various touchpoints such as surveys, messaging, and social media. The platform utilizes text analytics to extract insights from the feedback and provides a comprehensive feedback management system. This enables hotels to effectively listen to the voice of the customer and make data-driven decisions to improve their services. Medallia's integrations with other systems, such as CRM (Customer Relationship Management) and telecommunications platforms, allow seamless data flow and enhance the overall functionality of the solution. This integration also enables the measurement of key metrics like Net Promoter Score (NPS) and benchmarking against industry standards. The software provides a range of features, including API (Application Programming Interface) for easy integration, in-app feedback collection, and support for messaging platforms. It also offers comprehensive customer support and professional services to assist hotels in leveraging the software effectively. In terms of pricing, Medallia offers different packages based on the specific needs of each hotel. User reviews and Medallia reviews often highlight the platform's robust functionality and the value it brings to customer experience management. Within the hotel industry, Medallia is widely used by professionals in customer support, product management, and account management roles. These team members leverage the platform to analyze customer feedback, improve workflows, and drive retention. While Medallia offers extensive functionalities, some users may have specific dislikes or preferences regarding certain features or aspects of the software. It is advisable to review the product's FAQs and consult with the Medallia team to ensure alignment with specific requirements. Medallia provides an all-in-one solution for hotels to manage customer experience, gather and analyze feedback, and enhance employee experience. The software's robust functionality, integrations, and metrics enable hotels to make data-driven decisions and continually improve their services to meet customer expectations.
Medallia 的整合
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支持
未验证
Medallia 的客户支持流程尚未获得酒店技术报告的认证。 我们建议在演示通话期间参考 GCSC 评分标准，以确保该供应商拥有强大的流程来支持客户。
查看支持认证
帮助中心
产品更新
支持未經驗證
該供應商尚未獲得 GCSC 認證，因此《飯店技術報告》無法驗證其支援流程。
2025
该供应商缺少关键支持信息
该供应商似乎不具备基本的支持要素。 提供顶级支持的供应商为客户维护知识库帮助中心和产品更新变更日志。
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