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Medallia

4.8 (8 评论)

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100 分中的 0 分
Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Medallia

4.8 (8 评论)

未排名 客户调查软件

客户体验管理、技术、商业智能（DataText 分析）、企业反馈管理、社交媒体和文本分析

96% 推荐度，6 家酒店推荐

超過 50% 的 Medallia’s 評論來自 United States of America。

什麼是Medallia？

成立于{{founded_year}} | 总部位于{{headquarters}} | {{employee_count}} 名员工
Medallia 是一个客户体验管理 (CEM) SaaS 平台。它使企业能够从各种渠道（例如在线、社交媒体、移动和联系中心）获取客户反馈。这种实时数据收集使企业能够立即了解客户情绪并迅速采取可行措施。通过将反馈整合到运营中，公司可以提高客户忠诚度、保留率和收入。Medallia 的直观分析、协作工具和可视化功能使从高管到一线员工都能做出明智的决策，使其成为增强客户体验和推动可衡量业务成果的宝贵资产。

由人工智能驱动

此描述由 AI 生成，它分析了以下来源，总结了 Medallia 产品、功能和能力的描述。利用用户生成的经过验证的数据源，我们可以为酒店经营者生成更有帮助、更现实的描述，避免促销和夸张。

来源

经过核实的酒店经营者点评

经过验证的专家建议

描述由 Medallia 提供

常见问题解答

功能

profile-empty-state.svg

Medallia 沒有任何好處或用例可用

特征

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Medallia 的評論總結

4.8
出色的
8 评论
使用方便
4.6/5
客户支持
4.8/5
投资回报率
4.5/5
执行
4.9/5

被推荐

品牌酒店 97% 被推荐 6 品牌酒店
市中心酒店 93% 被推荐 3 市中心酒店
机场/会议酒店 95% 被推荐 2 机场/会议酒店
住宿加早餐旅馆 100% 被推荐 1 住宿加早餐旅馆
精品店 100% 被推荐 1 精品店
旅馆 90% 被推荐 1 旅馆
有限的服务和经济型酒店 90% 被推荐 1 有限的服务和经济型酒店
豪华酒店 90% 被推荐 1 豪华酒店

成就

热门产品

该供应商的趋势得分正在上升，Medallia 是 客户调查软件 类别中 #12 最热门的产品（在 26 中），也是全球酒店技术生态系统中 #879 最热门的产品。 HTR 评估供应商在市场上的实时活动，让买家了解产品是否正在增长势头

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認證支持

Medallia’s 客户支持流程尚未经过验证 Hotel Tech Report.

Learn more about this achievement in the official press release
卓越证书

该供应商未达到卓越证书的最低标准，该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息，请参阅帮助中心。

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Medallia 的定價

根据要求提供定价

Medallia 选择不在其个人资料中共享常规定价，但您可以在下面请求报价。这通常表明定价灵活，因此建议获取多个报价以进行协商。

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参加测验

Medallia 的評論

酒店评级

出色的
8
很好
0
平均
0
较差的
0
糟糕的
0

物业规模

  • 大 (1)
  • 特大 (4)

国家

  • United States of America
    United States of America
    (6)

地区

  • 北美
    北美
    (6)

正在尋找特定資訊嗎？

10

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge 从 在

已验证
7 年前
I like being able to quickly reply to all social media reviews at once, rather than having to check multiple outlets. It saves a great deal of time and means that feedback monitoring can more easily be done by me alone, rather than having to bring in other managers. I can filter the reviews and only involve others when necessary.
Chef concierge
Share review
9

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager 从 在

已验证
7 年前
The user friendless of the software, the ability to track guest service recovery across different departments, the ability to track recovery costs.
Night Manager
Share review
10

Survey guests and catch bad reviews before they hit the web

Front Office Supervisor 从 200 to 499 房间 品牌酒店 在 Oakland (United States of America)

已验证
7 年前
It’s a good program that allows guests to survey their stay prior to going to Trip Advisor or another review site. Because of this, it allows you to solve whatever problem the guest experienced before they make it known to the public.
Country United States of America
Front Office Supervisor
超大型酒店
Share review
10

Best Guest Satisfaction Tracker

Front Office Manager 从 500+ 房间 品牌酒店 在 Omaha (United States of America)

已验证
7 年前
Medallia is a comprehensive Guest Satisfaction Tool and allow user to obtain real time data, comparison stats, graphical representation, text analytics, ability to customise the filters in order to focus on the exact area of improvement
Country United States of America
Front Office Manager
超大型酒店
Share review
9

Nice Tool

General Manager 从 500+ 房间 品牌酒店 在 San Francisco (United States of America)

已验证
8 年前
A very good tool which allows you to analyze guest satisfaction and build an action plan to improve your score.
Country United States of America
General Manager
超大型酒店
Share review
10

Great Tool to Find Necessary Changes

Catering Office Assistant 从 旅馆及早餐 在 Point Lookout (United States of America)

已验证
8 年前
- Provides a big picture of how the property is performing as a whole. - Ensures that management is responding to all guest comments, positive and negative. - Allows management to know how to adapt to their ever changing market.
Country United States of America
Catering Office Assistant
Share review
10

A tool you can't live without in today's competetive landscape

Director of Hotel Operations 从 100 to 199 房间 精品酒店 在 Asheville (United States of America)

已验证
8 年前
Very simple to drill down and identify improvement opportunities
Country United States of America
Director of Hotel Operations
大型酒店
Share review
9

User friendly customer feedback and account management tool

Area Director, Revenue Management 从 500+ 房间 品牌酒店 在 San Jose (United States of America)

已验证
8 年前
How simple and user friendly it is :-)
Country United States of America
Area Director, Revenue Management
超大型酒店
Share review
  • 1

Recommend empty

Medallia 似乎沒有被任何酒店推薦

查看前 10 個最受推薦的 Medallia 替代品

专家问答和合作伙伴推荐

Submit Recommendation

Recommend empty

Medallia 尚未被任何专家或合作伙伴推荐

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被推荐

您是推荐的顾问还是供应商 Medallia? 留下推荐

更多的 关于 Medallia

Medallia is a leading provider of customer experience management software-as-a-service (SaaS) solutions in the hotel industry. Their flagship product, Medallia Experience Cloud, empowers hotels to enhance customer experiences, gather valuable customer feedback, and drive overall customer satisfaction. Using Medallia, hotels can collect real-time customer feedback through various touchpoints such as surveys, messaging, and social media. The platform utilizes text analytics to extract insights from the feedback and provides a comprehensive feedback management system. This enables hotels to effectively listen to the voice of the customer and make data-driven decisions to improve their services. Medallia's integrations with other systems, such as CRM (Customer Relationship Management) and telecommunications platforms, allow seamless data flow and enhance the overall functionality of the solution. This integration also enables the measurement of key metrics like Net Promoter Score (NPS) and benchmarking against industry standards. The software provides a range of features, including API (Application Programming Interface) for easy integration, in-app feedback collection, and support for messaging platforms. It also offers comprehensive customer support and professional services to assist hotels in leveraging the software effectively. In terms of pricing, Medallia offers different packages based on the specific needs of each hotel. User reviews and Medallia reviews often highlight the platform's robust functionality and the value it brings to customer experience management. Within the hotel industry, Medallia is widely used by professionals in customer support, product management, and account management roles. These team members leverage the platform to analyze customer feedback, improve workflows, and drive retention. While Medallia offers extensive functionalities, some users may have specific dislikes or preferences regarding certain features or aspects of the software. It is advisable to review the product's FAQs and consult with the Medallia team to ensure alignment with specific requirements. Medallia provides an all-in-one solution for hotels to manage customer experience, gather and analyze feedback, and enhance employee experience. The software's robust functionality, integrations, and metrics enable hotels to make data-driven decisions and continually improve their services to meet customer expectations.

Medallia 的整合

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客房内酒店平板电脑
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88% 推荐，来自 144 家酒店

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物业管理系统
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此集成尚未经 Medallia 验证。

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支持

未验证

Medallia 的客户支持流程尚未获得酒店技术报告的认证。 我们建议在演示通话期间参考 GCSC 评分标准，以确保该供应商拥有强大的流程来支持客户。

查看支持认证

帮助中心

产品更新

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2025

了解有关 GCSC 认证的更多信息

该供应商缺少关键支持信息

该供应商似乎不具备基本的支持要素。 提供顶级支持的供应商为客户维护知识库帮助中心和产品更新变更日志。

请求报价

HT评分

0/100

推荐的

96%

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